Name: Holiday Inn Express & Suites Miami - Hialeah by IHG
Address: 6650 West 20th Avenue, Hialeah, Florida, United States of America, Hialeah, Florida, US
Price range: US$67–US$128 per night
Rating: 8.1

What guests think

At Holiday Inn Express Hotel & Suites Miami - Hialeah by IHG, travelers repeatedly praise friendly service, generally clean and comfortable rooms, and a satisfying free breakfast, while noting a convenient location near highways and Palmetto General Hospital.

Common downsides include frequent elevator outages, noticeable traffic and truck noise—and occasional early-morning roosters—plus dated areas, intermittent AC or plumbing issues, and often-unreliable Wi-Fi. Cleanliness feedback is mixed, with many clean stays contrasted by reports of stained carpets, musty or mildew odors, mold, or pests. Overall, expect a convenient, service-oriented stay with solid value if you can tolerate noise and occasional maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic: a pool, small gym, laundry machines, and ample parking. Repeated reports note one elevator often out of service or slow; the pool is sometimes closed or crowded.

Related guest reviews

10

Terinique

30 Jun 2024

·

Stayed 2 nights

Very nice but the elevator stopped working and had to carry luggage down the stairs. Staff extremely friendly and nice. Plus breakfast was excellent!!

6

Hanna

23 Dec 2024

·

Stayed 5 nights

Overall the hotel was decent for the price. The pool was closed the whole time not sure why Also if the breakfast went a little past 9:30 I think people would love that 10:30 would be a good time to end it at Also our key card didn’t work at all one day and we had to go back down to the lobby from the 5th floor multiple times to get it fixed Also the showers barely have any water pressure

4

Dediuska

5 Nov 2024

·

Stayed 2 nights

Is very old , The rooms are dirty I found hairs in the beds , When we take shower all the water wet the floor the glass door was a mess , The breakfast not tasty , One elevator working , waiting for long time get down or go up , even the staff have to used the same elevator.

10

Jose

26 Sept 2024

·

Stayed 3 nights

ONLY Thing that I ‘ve found wrong was one elevator out of service during my whole stance of 10 days …

8

Janea

23 Apr 2024

·

Stayed 3 nights

I really enjoyed my stay at this property it was quiet and very clean staff was very nice as well, my only issue is the elevator; they only had one in service and it was very slow at the day of checkout me and 4 other people stood there for about 10 minutes waiting because housekeeping was on it going to several different floors. That was no fun, but everything outside of that was really good.

10

Royer

30 Jan 2025

·

Stayed 2 nights

The pool and gym were a nice bonus :)

6

Andres

3 Dec 2024

·

Stayed 1 night

A perfect place to spend 1 night. Only one elevator works and not that well. The room was too noisy at night due to the hotel being so close to the road. Staff was nice, breakfast just average.

10

cory

2 Mar 2025

·

Stayed 4 nights

Beds were clean and comfortable, house keeping was great, parking can be limited late at night but great overall experience

10

Barbara

30 May 2025

·

Stayed 2 nights

We stay for two days only but the service was great , the have continental breakfast with variety of food to choose between to eat , bagels , pancakes , scrambled eggs , house potato , orange juice , coffee , cereal , the have a pool , didn’t use because I’m sick but was great , a lot of free parking , the check in was almost at 3 , I think because is busy season , that was the only thing that I think off people will have to have to be patient.

6

Petrik

29 Jul 2024

·

Stayed 8 nights

I would had gave higher if there was more than just one elevator operating, other than that, everything was great.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms very clean, but others reported stained carpets, musty or mildew odors, mold, bugs, and poorly cleaned bathrooms.

Related guest reviews

2

Jennifer

1 Oct 2024

·

Stayed 1 night

Upon arriving we were given our room keys. We proceeded to the elevator and the elevator was filthy. The floor inside the elevator looked like it had never been cleaned. We get to our floor and step out of the elevator and to our surprise the hallway was stained & dirty. We proceed to our room and opened the door to a horrible smell of mold and mildew. We entered the room and started to look around. My husband noticed that the chair to the desk looked liked chocolate was smeared all over it. Then he proceeded to the bed upon looking at the bed he noticed that the mattress had a huge blood stain on it. It looked as though someone had been seriously hurt in that room on that bed. He immediately called the front desk to have our room changed. Upon entering the 2nd room. We noticed that the housekeepers at this location aren’t held to the highest standards when it comes to cleanness. Our room wasn’t very clean at all & we decided that we were fighting a loosing battle and call it a night.

6

Robert

9 Jun 2025

·

Stayed 1 night

The hotel definitely appeared dated. Bathroom and room were both dirty. Hairs on the fitted sheet when i pulled back the blanket to get in bed. Breakfast was okay.

2

theresa

18 Jul 2025

·

Stayed 1 night

Bugs in bathroom. Dirty and had lots of visible mold.

10

Claudia

24 Aug 2025

·

Stayed 1 night

The hotel and room were very clean, bed was comfortable, and breakfast was great.

6

Zorida

3 Feb 2025

·

Stayed 2 nights

The carpet in the corridors and rooms need deep cleaning.

10

Vilma

21 Jul 2025

·

Stayed 3 nights

I enjoyed my stay and would definitely recommend. The cleanliness, the staff and the breakfast was good and the area where it’s served was immaculate.

4

Lisa

8 Feb 2023

·

Stayed 1 night

The room was dirty, there was mold on the carpet and window, Moldy Oder

4

Denisha

25 Mar 2023

·

Stayed 3 nights

My room was absolutely disgusting. I’ve stayed at this property twice before and NEVER had the room I had this past spring break. There were stains on the floor even though it was “cleaned” by so and so. The carpet was stained and disgusting, there was mold or SOMETHING on the walls from a leak that was probably never fixed! The room was so very dusty and disgusting. There was a roach on the wall of our room. I paid almost $700 for 3 nights and this is what I get?? I called the front desk immediately when i arrived in the room and they told me they were booked and had no more rooms available! It’s not like I booked my room late, I booked it well In advance! I have been trying to get in touch with HR regarding this issue. I took pictures and videos and I can’t believe the state that room was in. I wore shoes INSIDE MY ROOM THE ENTIRE STAY! I will not be booking with this location again. I want a partial refund or something because wow. And the water pressure for the hot water was very low. I have that on video too. Worked fine in the shower which by the way was rusted and dingy. Was very grossed out by my stay. Would not recommend until they renovate or something. Another person told me in the elevator that their room was disgusting too! Just wow. Almost $700 dollars for a nasty room. Unacceptable.

10

Anna

11 Mar 2025

·

Stayed 2 nights

Very clean and neat

6

Shane

21 Sept 2024

·

Stayed 1 night

Downstairs lobby is nice but the elevators seem slightly dangerous. Got out the elevator Smelled like mold in the hallways with dehumidifier's everywhere got into the room was musty. Half the lights didn’t work, tiles were falling off the wall in the bathroom, TV had 2 channels Asked for another room was told nothing available. Guess you get what you pay for

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Rooms

Rooms are generally comfortable—some spacious—with good beds, but the property feels dated, noise from the highway/trucks/roosters is common, and Wi‑Fi reliability is frequently poor.

Related guest reviews

10

Clayburne

23 Apr 2024

·

Stayed 5 nights

Elevator was slow, second elevator was down. Roosters crawling through the morning. Terrible!

6

Carole

11 Aug 2025

·

Stayed 2 nights

The room was very spacious and roomy. Staff were all very friendly and accomodating. Our main criticism would be about the very small space for the breakfast. The area where food was presented was too small and very difficult to navigate comfortably if more than 5 people were in same space at same time. While the pancakes were very tasty and unique, they should have more than one as it was very slow producing the finished pancakes so a very long wait when others were using it.

10

Daniyella

21 Nov 2024

·

Stayed 1 night

I stayed here from the 16/11/24 - 21/11/24. The rooms are clean although a bit outdated. My stay was good for what it was. Breakfast was also good. Only thing I would suggest they fix is the WiFi. It’s awful.

6

Ian

23 Jun 2025

·

Stayed 1 night

Location was very convenient for our needs. Staff was friendly, however noise from the highway and traffic was continuous. Carpet in the room was outdated and smelled like dirty shoes.

10

Joanne

12 Mar 2023

·

Quiet and clean property. The room was modern and comfortable.

8

Edward

19 Jan 2025

·

Stayed 2 nights

This hotel was convenient for us. However, the wifi was very slow.

6

Naim

27 Apr 2024

·

Stayed 4 nights

Noise all night from the trucks in the parking lot that keep their trailers ON.

6

Greg

17 Nov 2024

·

Stayed 3 nights

Internet service was horrible. I had to stream through my cell phone. Front desk personnel were unable to fix the problem.

8

Don

30 Mar 2025

·

Stayed 2 nights

This was a good option for what we had planned during our stay. It is noisy next to the highway, but having the AC cranked helped with that. I would stay here again.

8

Victoria

7 Jun 2025

·

Stayed 2 nights

The property is old and could use some updating. Staff was friendly. Breakfast was ok.

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Service

Service is often praised as friendly and accommodating with smooth check‑ins, though some guests report key/card issues, inconsistent communication, or curt interactions.

Related guest reviews

10

James

28 Jul 2025

·

Stayed 4 nights

Great service all around

6

Gregory

21 Jun 2025

·

Stayed 7 nights

Property was ok. Most of the staff didn’t speak English, communication was a bit hard.

4

Gevon

7 Dec 2024

·

Stayed 2 nights

The staff checking in had a nasty attitude, other than that it was alright.

10

Thomas

20 Jul 2025

·

Stayed 3 nights

There is professional, friendly, employees, and nice room and great coffee machine. I received updates to ask how I was doing the whole time I was there which is a very nice personal touch.

10

Sanjay

25 Jul 2025

·

Stayed 2 nights

Property was Clean & Staff was awesome !!!

10

richard

27 Sept 2024

·

Stayed 1 night

check in was smooth. attendant was very polite and professional

6

DARRYL

30 Mar 2025

·

Stayed 1 night

Stood in line to check in 20 minutes then the key didn't fit the room. Done to find out they had given the room to a family in front of u us. Come to find out when they put us in a new room they canceled the people in our original rooms keys

6

Berta

7 Aug 2024

·

Stayed 4 nights

Check in should be improved (friendluness of staff). Hotel is run down. If you want a better experience, pay the extra $30 and stay at another hotel

10

Tracy

19 Feb 2023

·

Stayed 1 night

The staff was very friendly and accommodating! The property was also very clean.

2

tatyana

26 Nov 2024

·

Stayed 1 night

When we arrived at the front desk the front desk attendant was sleeping in his chair with AirPods in his ears and iPad still playing. Had to wake him up at 11 pm to check us in. The room was dirty! Had sticky stuff all over the nightstand and the desk. Had to clean up everything ourselves. The bathroom door was not opening from the inside. Had to have a helper from the outside to open it. So if there’s a fire and you are in the bathroom , you are left to die if there’s not another person in the room to open it for you.

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Location

Convenient to the Palmetto Expressway, Palmetto General Hospital, airport, and shopping; a car is helpful. Expect traffic noise, and some guests noted limited nearby dining or tricky access due to construction.

Related guest reviews

8

Ayana

12 Jan 2025

·

Stayed 5 nights

It was perfect for our 5 night trip. Great Distance to the Airport, Malls, Food, Colleges and Medical Center.

10

Zachary

25 Oct 2025

·

Stayed 1 night

Friendly and accommodating staff. Location excellent for my operation at Palmetto General hospital

10

Maria

24 Dec 2024

·

Stayed 2 nights

Quiet and clean spot. Accessibility from the Main Street is compromised due to construction on the side road.

10

Maria

4 Mar 2025

·

Stayed 2 nights

Good attention, the place is clean and safe. The location conveniently situated, close to hospital, stores, expressway, easy access to any place you need to go.

8

Nelson Enrique

24 Mar 2025

·

Stayed 4 nights

It ok but far you take 2 bus

10

Courtney

11 Jan 2025

·

Stayed 1 night

The hotel is super cute! It's off the highway and close to the Miami airport. Everything was nice and very clean.

10

Fidel

9 Apr 2023

·

Stayed 1 night

Good location near a major HWY.

10

humberto

21 May 2024

·

Stayed 1 night

Covinient location

8

Ravindran

10 Apr 2024

·

Stayed 3 nights

Good location if travelling to Hollywood beach or Miami south beach with just 30 min drive to the locations.

8

Don

30 Mar 2025

·

Stayed 2 nights

This was a good option for what we had planned during our stay. It is noisy next to the highway, but having the AC cranked helped with that. I would stay here again.

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Dining

Breakfast is widely appreciated for hot options and variety (including popular cinnamon rolls), though seating can be crowded and the menu can feel repetitive or average. No on‑site restaurant was noted.

Related guest reviews

10

Robert

2 Nov 2025

·

Stayed 1 night

Good variety of food. Cinnamon rolls were delicious.

8

Robert

29 Mar 2023

·

Stayed 2 nights

We were very happy with our stay at this Holiday Inn property. The location was excellent for our needs. The rooms were spacious and clean. The breakfast was superior. The bed and pillows were very comfortable. The only negative was the noise from the highway and the overnight truckers that parked in the side lot leaving their engines run throughout their stay.

6

Carole

11 Aug 2025

·

Stayed 2 nights

The room was very spacious and roomy. Staff were all very friendly and accomodating. Our main criticism would be about the very small space for the breakfast. The area where food was presented was too small and very difficult to navigate comfortably if more than 5 people were in same space at same time. While the pancakes were very tasty and unique, they should have more than one as it was very slow producing the finished pancakes so a very long wait when others were using it.

4

Linton Veronus

11 Aug 2024

·

Stayed 4 nights

Not a wide variety of breakfast. Hotel breakfast staff very unfriendly. Hotel does not fit the expectation of a Holiday Inn. Amenities need upgrading. Everything so limited.

6

Gordon

17 Nov 2025

·

Stayed 3 nights

Noise above 518 was constant pulsing vroom vroom and very disturbing at night. Main A/C unit for hotel?. Suite was good as was housekeeping staff. Breakfast was very busy with not enough seating on all 3 days we were there. Choices were basic but regularly refilled.

10

SANDRA I

5 Mar 2025

·

Stayed 4 nights

Comfortable, clean hotel, excellent service, friendly staff and excellent breakfast. Good parking.

10

Celida

18 May 2025

·

Stayed 1 night

Excellent breakfast. Clean , comfortable beds, great customer service.

8

James

10 Jan 2025

·

Stayed 2 nights

All was good...thought the breakfast offering was better than expected...eggs, sausage, toast, bagels, pancakes, and more..

8

Johanna

23 Jan 2025

·

Stayed 2 nights

The bedrooms were clean and comfy and they served a good breakfast.

8

Victoria

7 Jun 2025

·

Stayed 2 nights

The property is old and could use some updating. Staff was friendly. Breakfast was ok.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$143
February	US$155
March	US$163
April	US$140
May	US$121
June	US$116
July	US$114
August	US$103
September	US$97
October	US$108
November	US$118
December	US$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $77	16 $70	17 $74	18 $77	19 $74
20 $70	21 $67	22 $67	23 $70	24 $72	25 $76	26 $76
27 $69	28 $70	29 $69	30 $69

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $93	3 $92
4 $76	5 $75	6 $77	7 $72	8 $81	9 $89	10 $88
11 $73	12 $72	13 $84	14 $71	15 $72	16 $120	17 $121
18 $70	19 $71	20 $70	21 $70	22 $97	23 $92	24 $94
25 $77	26 $76	27 $80	28 $77	29 $96	30 $128	31 $111

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Standard Room

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Miami - Hialeah by IHG

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