Name: Palace Hotel, a Luxury Collection Hotel, San Francisco
Address: 2 New Montgomery Street, Financial District, San Francisco, California, United States of America, San Francisco, San Francisco County, United States of America
Rating: 8.68

What guests think

At Palace Hotel, a Luxury Collection Hotel, San Francisco, many guests praise the grand historic setting, central location, and warm staff, while noting small or dated rooms, elevator outages, and occasional issues with the pool, hot tub, valet, and WiFi.

Most reviews highlight elegant public spaces and enjoyable dining like brunch and tea, though some found restaurant service slow or offerings limited at times. The location is convenient for BART and sightseeing, but several caution that nearby streets feel unsafe late at night. Expect classic, historic luxury with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic spaces, pool and gym earn praise, and the Pied Piper bar and Garden Court are popular. Multiple reviews report elevator outages and a frequently inoperative or cold hot tub, plus pricey or troublesome valet parking.

Related guest reviews

10

Michael

Apr 28, 2025

·

Stayed 2 nights

Liked the lap pool.

6

Alison

Nov 6, 2025

·

Stayed 1 night

Elevators were out of service. Made to use a small service elevator and the waits took forever.

10

Erika Alona

Jan 2, 2025

·

Stayed 2 nights

Love the Palace. The history of the hotel is fascinating and the holiday decor is beautiful! Unfortunately only 1 out of 3 elevator were working. Otherwise - a perfect stay!

6

Rajessah

Mar 10, 2024

·

Stayed 1 night

Pool was too cold and the jacuzzi wasn’t working. If the amenities are not working, it would have been nice that we were informed so we could have stayed somewhere else.

10

Mary

Jul 8, 2025

·

Stayed 3 nights

Lovely hotel and excellent service. Great gym and pool

6

RODESSA DELROSARIO

Mar 12, 2024

·

Stayed 1 night

The hotel itself is gorgeous. Room was smaller than expected and a little outdated. The receptionist that assisted us was nice. Things I didnt like during my stay: (1) VALET PARKING - Crowded & not organized as expected (2) SPA’s not working (3) Water pool was cold

6

Mihran

Jul 9, 2025

·

Stayed 1 night

I expected a much higher standard from the Palace Hotel, especially after paying $100 per day for valet parking. Unfortunately, my experience with their valet service was extremely frustrating. They left the keys inside my car, which resulted in the keys being disabled and car undrivable. What made matters worse was that I had an injured leg, and instead of the valet staff handling the issue professionally, I was forced to walk to the car twice to resolve the situation myself. This not only caused me pain but also disrupted my schedule. For a hotel of this caliber, this level of service is unacceptable.

6

Chad

Dec 29, 2024

·

Stayed 2 nights

Only one elevator was working meaning very long wait times. Unacceptable. Bathroom ventilation was non existent, steamed up with water dripping from roof and rust on metal. I suspect mold due to moisture and getting very stuffed up in room. Nice hotel but obviously older rooms and mechanics.

10

Laurel RG

Oct 15, 2024

·

Stayed 4 nights

Indoor pool. jacuzzi, Toto Toilet It was all amazing. The Pied Piper Bar was fun and the Hamburger was the BEST!

10

Deborah

Mar 18, 2024

·

Stayed 7 nights

Everything was lovely we were just disappointed that the hot tub wasn't working during our stay.

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Cleanliness

Overall cleanliness is praised, with many noting very clean rooms and well-kept public areas. A few guests reported dirty or worn rooms, odd odors, or hot tub cleanliness issues.

Related guest reviews

8

Nicole

Mar 31, 2024

·

Stayed 1 night

The room had an odd smell to it

10

CATHERINE

Dec 3, 2024

·

Stayed 2 nights

Beautiful property. First room was not clean and dark Noisy from street Changed rooms to a beautiful clean corner room. Much better

8

Nasutsa

Apr 15, 2025

·

Stayed 4 nights

We had a wonderful time at the Palace Hotel for our spring break trip. I went for 4 nights with my tween daughter. The hotel is beautiful with a gorgeous atrium ceiling in the main dining area which is great for the buffet breakfast. There is a very nice restaurant/bar on site as well. The only issues we had during our stay was getting & keepning a tea pot to boil water for tea in our room and the jacuzzi was not properly cleaned, very foamy, and we got itchy after using. The front desk said she didn't know the cleaning schedule. In any case, the hotel is in a great location, walkable, the beds are comfy as well as the pillows, and the bathroom is nice and has modern toto cleaning toilets. I would recommend staying here!

4

Mahsa

Dec 9, 2024

·

Stayed 1 night

Dirty room Broken tv remote Cold shower

10

Amritpal

Jul 14, 2024

·

Stayed 3 nights

Beautiful hotel, very clean, safe area and friendly staff

10

Nicole

Jul 5, 2025

·

Stayed 1 night

Excellent room and clean! Friendly staff!

10

Dawn

Jan 3, 2025

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Stayed 6 nights

Beautifully decorated for Christmas..clean and comfortable. Walking distance to everywhere. Easy access to all tourist attractions. Staff friendly and courteous..Really a 5 star

10

Brian

May 25, 2025

·

Stayed 1 night

The room was perfectly clean. The staff was professional. It’s a great location. Beautifully remodeled but maintaining old opulence. I will stay again.

10

Marcus

Feb 25, 2025

·

Stayed 1 night

Very clean and nice great staff

4

Christen

Jan 11, 2025

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Stayed 1 night

We were charged again at the front desk although our rooms were prepaid through Hotel.com. I have been asking for a week now to reverse the charge and it still isn’t done. Hot tub broken AGAIN, I was told it was tested and it was too hot. Ridiculous! Our room was not perfectly clean. Noticed hairs on the sheets, bathroom had rust, water stains on desk, etc.

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Rooms

Rooms are comfortable for many, with some spacious options, but numerous reviews mention small layouts, dated bathrooms, and noticeable hallway or street noise. WiFi incurs a daily fee and is occasionally described as weak.

Related guest reviews

8

Amanda

Oct 24, 2024

·

Stayed 3 nights

Amazing hotel and staff! Downfall is the hotel gets super loud since you can hear everything from the inside and outside. Comfy beds but i barley slept since im a light sleeper.

8

Simon

Nov 3, 2023

·

Stayed 3 nights

Room was clean and quiet. WiFi was very poor.

10

Trong Nhan

Jan 9, 2024

·

Stayed 2 nights

Very good property but the Deluxe room feels a bit old

6

Lilly

Jun 22, 2025

·

Stayed 3 nights

Rooms are small. Bathrooms are tiny. Not sure it’s a 5 star hotel.

8

Guillermo

Oct 1, 2024

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Stayed 4 nights

Old world charm with the odd manageable issue that old properties have. Beware, you have to pay for WiFi, which I hadn’t seen in hotels for ages.

10

JONATHAN

Jun 16, 2025

·

Stayed 1 night

Everything is great, except that they charge $15 per day for WiFi.

8

Suzanne

Jul 28, 2025

·

Stayed 2 nights

Wonderful, luxurious property! Corridor and room noise carries loudly, however. The staff is incredible.

10

Karen

Aug 25, 2023

·

Stayed 1 night

The rooms are large and beds very comfortable. Property is spotless and very calming.

8

Jaimie

Jun 13, 2025

·

Stayed 3 nights

Grand property, particulary the lobby. The rooms are small with older bathrooms, and you can very much hear whats happening in the hallways from the room. Be mindful of the area at night, and if taking long walks be very mindful of where your route back to the hotel is going through.

8

Paul

Feb 22, 2024

·

Stayed 1 night

PROS: Beautiful room and building overall. Very clean. Very luxe. comfy bed and pillows. lovely marble-appointed bathroom. Great rainfall shower. Excellent location for downtown. CON: The only con was the quite audible sound coming into the room from the hallways. Might have something to do with the thin hall carpeting and 1.5" gap under the door.

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Service

Service is widely praised as friendly, attentive, and professional. Some guests experienced slow or unfulfilled requests and occasional staffing strains during busy periods, as well as valet missteps.

Related guest reviews

10

Jitender

Jul 18, 2025

·

Stayed 7 nights

The staff and quality of hotel services were exemplary

2

cesar

Jan 6, 2025

·

Stayed 2 nights

My wife and I had asked for a crib for our 9-month-old at check-in. We asked the 2nd day for a crib… Long story short, we never got what we had asked for.

8

Tom

Apr 29, 2025

·

Stayed 7 nights

Hotel was good. Speaking about the staff - it depends who you meet. We‘ve met the most lovely people there and some where we had the feeling that we‘re disturbing. That‘s what gives you a negative feeling. Other than that - all good.

6

Ali

Aug 18, 2023

·

Stayed 6 nights

My TV was not working and I asked front desk but it was not followed up so willing to request reimbursing portion of my stay

10

Mary

Sep 26, 2025

·

Stayed 1 night

Every hotel employee that we interacted with was polite and friendly. Check-in and valet parking were seamless as was check out. Truly a lovely stay in an elegant hotel.

10

Aida

Aug 19, 2024

·

Stayed 1 night

Staff is exceptional and fabulous!!

4

amy

Dec 10, 2022

·

Stayed 1 night

We frequent SF monthly and always wanted to stay here. Difficult finding the valet. Valet team had poor hospitality. I was lifting all bags etc. check in was smooth, but I followed up about a crib for the room that was requested in advance. Was told it was in the room. When we got to the room it was not there. Our bags were delivered fast. That was nice. We waited over an hour for the crib. Challenging when you have a baby, especially when it was requested well in advance. Room was tiny/old/dirty. Bathtub was dirty. No coffee machine in room that was strange. The hotel is small. I needed an extra blanket. I was told by the gentleman who finally delivered the crib they don't have any. Ummm. Ok? Holiday decor was ok. We usually stay at the fairmont and the Palace just doesn't compare. Won't return. Ordered nearly $100 in room service to eat cold scallops. Such a bummer: We have reservations for the holiday tea, hoping it lives up to the hype. For the most part, the disappointment I feel is frustrating as I always wanted to stay here, but it doesn't compare to other hotels in the area that make you feel special you return. Won't be back.

10

Jade

Jun 29, 2024

·

Stayed 1 night

Best staff ever, everyone was so kind and helpful. It’s an incredibly fair price for the outstanding service you get, not to mention the bits of history you get to experience and enjoy. The hotel itself is absolutely mesmerizing, it was truly an unforgettable stay and I will be coming back.

10

Aimee

Mar 29, 2024

·

Stayed 4 nights

We had a fantastic spring break. Kids spent a lot of time in the pool. Lidia, the pool and gym attendant, was so kind and friendly. She checked on us daily and brought large towels, water and pool toys for everyone to enjoy. You could tell she really enjoyed interacting with guests and went out of her way to make sure everyone was taken care of at the pool. All of the other staff were friendly and helpful as well. This kind of service is hard to find in the U.S., even at the nicest properties. Service here definitely gets a 10/10.

6

Ryan

Nov 21, 2025

·

Stayed 2 nights

The hotel was hosting a convention that weekend. They appeared understaffed and the otherwise exceptional hospitality I know the hotel for was sorely missed. Won’t be booking with them again under such circumstances if it can be helped.

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Location

Central and walkable with easy access to Montgomery BART and major sights. Several guests warned that nearby streets can feel unsafe or unpleasant after dark.

Related guest reviews

10

Jasmine

Sep 25, 2024

·

Stayed 2 nights

Amazing and stunning hotel!! Great location - loved our stay. We will be back!

10

Amelia

Oct 13, 2024

·

Stayed 2 nights

Downtown is not the best area to walk around after dark.

10

Williamson M

Jan 2, 2025

·

Stayed 6 nights

Staff was helpful and friendly. Room was clean and well tidied each day. Walking distance from Union Square plus shopping center. Area is adjoining the Tenderloin though which is a bit dirty

10

Elizabeth

Jan 2, 2025

·

Stayed 3 nights

Love this property. Great hotel and service. Walking distance to many local sites and restaurants .

10

tracy

Aug 10, 2025

·

Stayed 2 nights

Beautiful hotel, easy to get to from airport - BART to Montgomery. V. convenient location and would stay again. Wish there were more great family restaurants nearby. It's between waterfront, union square near the CBD. So on weekdays, it's busier but still not unsafe at all. Better than expected

10

Lisa

Feb 4, 2024

·

Stayed 1 night

Conveniently located next to BART Montgomery station for easy access to and from SFO, walking distance to other areas such as Chinatown and restaurants. Look forward to staying at the Palace again.

10

David

Feb 26, 2024

·

Stayed 3 nights

Loved the hotel. Area around hotel sketchy. I understand the problems but too many mental health and drug issues visible on Market and surrounding area. Hotel staff was uniformly terrific.

10

Erin

Aug 25, 2024

·

Stayed 6 nights

Fabulous hotel in a perfect location near Market St. BART station right outside the front door, so easy to get there from the airport.

8

Jaimie

Jun 13, 2025

·

Stayed 3 nights

Grand property, particulary the lobby. The rooms are small with older bathrooms, and you can very much hear whats happening in the hallways from the room. Be mindful of the area at night, and if taking long walks be very mindful of where your route back to the hotel is going through.

10

Andreas

Jul 1, 2025

·

Stayed 3 nights

Very nice hotel in downtown SF

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Dining

Guests praise the Garden Court brunch and tea, the Pied Piper bar, and overall food quality. Some encountered slow or inconsistent restaurant service, limited hours, and long waits at peak times.

Related guest reviews

10

Jenelle

Jul 28, 2025

·

Stayed 1 night

The hotel was beautiful. Beautiful furniture and chandeliers! We donned at both restaurants and both were amazing!

10

Linda

Aug 12, 2025

·

Stayed 2 nights

Beautiful, grand hotel with a rich history. The staff is friendly and helpful, The hotel is located in a central area near shopping and Union Square. Walking/biking distance to nearby attractions. Wonderful Sunday brunch!

10

Joan

May 26, 2024

·

Stayed 3 nights

Beautiful hotel, outstanding service. The tea service at the restaurant was a special treat AND they made us entirely gluten free custom tea food.

10

Mark

Jul 18, 2025

·

Stayed 2 nights

Love the dining room and bar.

10

Anastasios

Feb 13, 2024

·

Stayed 2 nights

Great breakfast buffet with many options!

10

William

Feb 19, 2024

·

Stayed 2 nights

Great hotel with history! The Garden Court is stunning and breakfast there was not only a feast for the palate, but also the eye. What beautiful place! Staff is very friendly.

6

Yekaterina

Oct 13, 2023

·

Stayed 1 night

Staff was not helpful at breakfast; turned us away as we arrived 7 mins behind... and there were no other good breakfast or lunch options. They said they would ask a manager if we could be seated but it doesn't look like they checked. Not friendly or helpful for a 4 star hotel. Expectations were certainly higher. A lady was shaking her head before she even went to "check" with the manager.

10

Kathleen

Jan 25, 2023

·

Stayed 1 night

The breakfast experience (pricey brunch in dining room) was a disappointment. The food was as expected but the attention from waitstaff was poor. I had to get my own coffee. We had to repeatedly hail a waitperson. They were not efficient by checking on each table as they passed. It seemed that they tried to avoid eye contact.

10

Patricia

Nov 23, 2024

·

Stayed 3 nights

Wonderful stay! Really gorgeous building, comfortable and clean rooms, and good dining options at the pied piper hotel restaurant. Pool area was lovely as well, we really enjoyed our stay! One of the best hotels I have ever stayed at :)

10

Daniel

Jan 4, 2025

·

Stayed 2 nights

A historic and elegant hotel. Respectful staff. Food options limited during off season. East to access from BART train

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AI-generated summary based on recent guest reviews

Palace Hotel, a Luxury Collection Hotel, San Francisco.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

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Guest reviews

Fabulous

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What guests think

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Palace Hotel, a Luxury Collection Hotel, San Francisco