Hayes Valley Inn

Great staff and a great experience!!!

Sharing the bathroom wasn't too bad. Room was tiny as expected, but it even had a closet and a chair. Fan for the restaurant downstairs was outside my window, a plus for me -- free white noise! The cleaning staff in the morning was louder than anyone staying in the hotel. My crookedly wall-mounted TV would only turn off and on and was stuck on a channel so the only thing I could watch was Cops. My room had a sink, which was nice, and no thermostat, which was a problem the first night. Night 1 my floor was very warm, which super-heated my room. Night 2 it wasn't, and things were fine. I suspected the restaurant downstairs had something to do with this but they were doing a booming business on night 2, so who knows. Overall though not bad, and cheap enough that I'd consider staying there again if I could be guaranteed a room away from the street noise again.

Unfortunately, my experience was far below the standard advertised, and several issues made my stay both stressful and unsafe. I would like to bring the following matters to your attention: Lack of Advertised Amenities: Reliable Wi-Fi was a primary requirement for my booking. Despite being advertised, the Wi-Fi was non-functional for the duration of my five-day stay. Additionally, the OpenKey app failed to work entirely, forcing me to seek manual assistance every time I needed to access my room. The TV failed to work due to no wifi and no cable. Property Maintenance & Damage: There was wet paint in the main lobby and staircases. Consequently, my jacket was stained and ruined. Furthermore, a fire alarm went off at 1:00 AM during the stay, which was incredibly disruptive. Hygiene & Safety: The condition of the shared bathrooms was unsanitary and poorly maintained. More concerningly, I encountered massive bugs inside my guest room, which is completely unacceptable for a hospitality establishment. Given the accumulation of these issues—specifically the breach of advertised services (Wi-Fi/Keyless entry), the damage to my personal property (jacket), and the lack of basic cleanliness—I am requesting a partial refund for my stay. I believe this is a fair resolution considering the significant inconvenience and the cost of replacing my ruined clothing.

Hard to beat the deal. Room solid/clean. Not my normal style but for the money, great! Neighborhood is great. Park. Restaurants. Shops. Bars. Bakery. You can walk to the center of the city. It’s kind of upscale hostel/boarding house.

Easy check-in and checkout, super helpful staff via phone