Name: Holiday Inn Express & Suites Chicago Schaumburg by IHG
Address: 40 North Martingale Road, Schaumburg, Illinois, United States of America, Schaumburg, Illinois, US
Price range: $152–$372 per night
Rating: 8.9

What guests think

Holiday Inn Express & Suites Chicago Schaumburg by IHG is praised for its new, very clean rooms and generally friendly staff, with many guests enjoying the free breakfast and convenient Schaumburg location near shopping and dining.

Several reviewers reported service problems such as rude interactions, slow or inflexible check-in/checkout, and billing disputes. Room comfort was generally solid but a few cited noisy or weak air-conditioning, occasional low water pressure or hot water issues, and limited bathroom privacy from barn doors. The pool was sometimes closed or loud, and this is not an airport hotel; some rooms pick up highway noise, so request a quieter side.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several reviews mention the pool being closed or occasionally loud, and some outdoor amenities were unavailable. A small gym with essentials is noted.

Related guest reviews

6

bonnie

Sep 30, 2024

·

Stayed 1 night

The room was supposed to be for up to 6 people it was a 4 person room. The pool was closed witch is one of the reasons I choose this hotel it should have mentioned it on the web site. The fan on the air conditioner was very noticeable.

8

Melissa

May 25, 2024

·

Stayed 1 night

Brand new, clean - perfect spot for sports/soccer tournaments at Olympic Park, missing some items (ice maker) and pool not yet open.

8

Maria

Aug 19, 2024

·

Stayed 1 night

Very friendly and helpful staff, the rooms are kept clean and the area is a convenient location in Schaumburg. The rooms are spacious and the bathrooms are spacious as well. The only side note is you need to plug in your keycard in order to activate the electricity in the room but it’s not difficult to figure out. The pool wasn’t open at the time but it looks like it would be pretty when it does. The free breakfast was just fine and there is a mini snack bar available anytime.

10

Gina

Jun 23, 2025

·

Stayed 3 nights

Nice hotel, nice staff. Nice space outdoors

6

JEREMY

Jun 5, 2025

·

Stayed 1 night

Tv don’t work. Outside amenities were roped off, I was charged $40 more at check in

8

Debby

Sep 26, 2024

·

Stayed 3 nights

Nice new hotel. Good free breakfast. Rude, not friendly, no smiles, Curt, unhelpful front desk. 1 of 3 that is. A class on customer kindness would be helpful. I watched guest after guest leave front desk while working in the lobby frustrated. Someone asked if there was somewhere to walk to for dinner. Answer No. do you have any local restraints that deliver? Answer - a pizza menu? Anything else? Answer no. Yet I told her about grub hub, showed her a listing of local restaurants and she was happy. Why cannot the front desk help people. Someone needed a phone charger - their answer - don’t have one. So I loaned them one. They don’t care. No proves in their mini supply store either. Hopeless.

8

Jesse

Jul 28, 2025

·

Stayed 1 night

Nice newly built or renovated hotel. Two issues make it 4 instead of 5: 1. There is loud music playing outside at the pool clearly audible inside the rooms until midnight. Even with ear plugs it was frustrating. 2. The bathroom has a barn door instead of a normal door. Not great for sounds or smells. I’d much prefer a traditional door

10

Brenda

Aug 2, 2024

·

Stayed 1 night

I really like the pool it was so relaxing so fun, and it was so beautiful. Another thing I liked was the people they were so nice to us, and super helpful.

6

Daniel

Jul 18, 2024

·

Stayed 2 nights

Pool was green and closed. This is a brand new facility, things like the mildew on the showers and overall run down look shouldn’t be happening already. Breakfast was fine. Cinnamon rolls cold and no frosting. Never enough drinks.

10

Michael

Jul 28, 2025

·

Stayed 1 night

The staff was helpful and courteous. The hotel was clean and the gym has the essentials.

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Cleanliness

Cleanliness receives strong praise across many reviews, with rooms and public areas described as very clean or immaculate. A few comments noted mildew in some showers or floors not fully swept.

Related guest reviews

10

Amelia

May 8, 2025

·

Stayed 1 night

Very polite customer service. Very clean.

10

Nikolett

Jun 9, 2025

·

Stayed 1 night

The place was very nice and clean.

8

Alice

Nov 17, 2025

·

Stayed 1 night

Yes, the room was clean and the staff was helpful with questions i had

8

Amy

Oct 1, 2024

·

Stayed 6 nights

Great location—away from the bustle of Schaumburg but still so close. No carpet in the room, which is good. Great daily room cleaning except for floors not being swept. Friendly staff, newer, nice property.

10

Nicole

Nov 10, 2024

·

Stayed 2 nights

Everything was great! Check in was quick. Breakfast was hot. Room was SO clean. The hotel was brand new. Will definitely stay here again.

10

Beth

Jun 9, 2025

·

Stayed 1 night

The hotel is obviously well managed, and it is immaculate. For someone allergic to dustmites, a carpet-free room is a rare treat. The mattress was even encased by an allergen barrier. Beautiful hotel and a relaxing stay!

10

anthony

Nov 3, 2024

·

Stayed 1 night

This was a very nice clean hotel with great staff. The breakfast was very good. The rooms were clean and neat.

6

Daniel

Jul 18, 2024

·

Stayed 2 nights

Pool was green and closed. This is a brand new facility, things like the mildew on the showers and overall run down look shouldn’t be happening already. Breakfast was fine. Cinnamon rolls cold and no frosting. Never enough drinks.

10

Javeria

Jun 8, 2025

·

Stayed 2 nights

Clean, everything was new. We had a really nice stay

8

Michele

Sep 14, 2025

·

Stayed 2 nights

We had a great experience. Very clean. Good breakfasts.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally comfortable, with spacious bathrooms and hardwood floors. Some guests reported AC noise or weak cooling, occasional low water pressure or hot water issues, highway or pool noise, and bathroom barn doors reducing privacy.

Related guest reviews

8

Amy

Mar 20, 2025

·

Stayed 4 nights

Very nice property. Only complaint is the air conditioning is poor. Set the room on 62 and it was still very warm.

6

Ying

Feb 17, 2025

·

Stayed 1 night

This hotel is quite new. All amenities are well equipped. The only complaint is too close too the highway, it was really noisy in the night time. Really make you feel sleep on the street.

8

Maria

Aug 19, 2024

·

Stayed 1 night

Very friendly and helpful staff, the rooms are kept clean and the area is a convenient location in Schaumburg. The rooms are spacious and the bathrooms are spacious as well. The only side note is you need to plug in your keycard in order to activate the electricity in the room but it’s not difficult to figure out. The pool wasn’t open at the time but it looks like it would be pretty when it does. The free breakfast was just fine and there is a mini snack bar available anytime.

10

Luke

Feb 16, 2025

·

Stayed 4 nights

An outstanding property at a reasonable price. I was there four 4 days on business, and will be my goto hotel for trips to the Schaumburg / Elk Grove area of Chicago. Free breakfast was very good and the rooms were clean and comfortable, albeit a little spartan. Daily housekeeping was a plus. Also had an in-room safe. Staff friendly and helpful.

6

Christine

Jun 27, 2024

·

Stayed 1 night

Brand new hotel but air/window unit broken keeping us awake with incredibly loud screeching all night. Would have switched rooms if it wasn’t so late.

8

Jacob

Jul 14, 2024

·

Stayed 1 night

In our room, when the air conditioning would stop and go, a draining noise would begin to sound. It sounded like it was going around the room, but it was a very clear noise. We checked the bathroom and room for a potential leak, and thankfully didn’t see anything. We were unsure if this was a normal occurrence for the air conditioning unit. Otherwise, we had a wonderful experience! Thank you!

10

NANCY JEAN

Jun 16, 2025

·

Stayed 1 night

It was clean, bed very comfortable, breakfast was excellent. Very much missed a coffee pot in the room.

6

Philip

Jun 15, 2025

·

Stayed 1 night

We stayed only one night. The bed was hard, very noisy, shower had very little pressure. Could not get wash clothes at the front desk. The breakfast was very bad, eggs, biscuits, gravy and sausage were cold. This is a new hotel, and could be great.

10

Sandra

Nov 26, 2024

·

Stayed 1 night

Great room: modern aesthetic, great art and contemporary furniture and good bathroom size. Loved the divide between the toilet and the sink. Spacious bathroom. However the hot water ran out in the morning for some reason-both in the shower and sink.

8

Jesse

Jul 28, 2025

·

Stayed 1 night

Nice newly built or renovated hotel. Two issues make it 4 instead of 5: 1. There is loud music playing outside at the pool clearly audible inside the rooms until midnight. Even with ear plugs it was frustrating. 2. The bathroom has a barn door instead of a normal door. Not great for sounds or smells. I’d much prefer a traditional door

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: many guests found staff friendly and helpful, while several others reported rude interactions, slow or inflexible check-in/checkout, early housekeeping knocks, and billing or reservation issues.

Related guest reviews

8

Kimberly

Nov 4, 2024

·

Stayed 1 night

The hotel was newer, very clean and easy to find. The check-in process was very slow the day we were there. But overall, I would definitely stay at this hotel again.

10

Dorothy

May 22, 2025

·

Stayed 3 nights

Donnie and his team provided exceptional customer service. I love the walk-in shower. I felt right at home. Breakfast was excellent and tasty. If you’re ever in the area, please consider staying here!

10

John

Sep 25, 2025

·

Stayed 6 nights

Wonderful staff

10

Robert

Nov 14, 2025

·

Stayed 1 night

This hotel is well-maintained. I will stay at this hotel again. The staff were very nice.

2

Shannon

Sep 9, 2025

·

Stayed 1 night

Upon arrival we were told that they did not have a room for us and that our reservation was cancelled because our card declined, which I knew was not possible. The staff was rude and was not interested in even attempting to resolve the issue. I immediately contacted my bank and they confirmed that there had not been a charge attempted, nothing had been declined, and that we had more than enough available credit. We were seven hours away from home and hotel rooms were scarce in the area. Fortunately the Hampton Inn in Saint Charles not only had a room for us but upgraded our stay after hearing about what we had dealt with at this hotel.

10

Leonie

Oct 20, 2024

·

Stayed 2 nights

Service was impeccable

10

james

Jul 29, 2024

·

Stayed 2 nights

The room was nice, good space for 3 adults. The checkin attendant was quite rude and dismissive.

10

Erin

Dec 16, 2024

·

Stayed 2 nights

The staff were so friendly and accommodating. We stay at a lot of hotels for sports. This hotel was great! The staff were so kind and accommodating! I will absolutely stay here next season. For all the ice snobs - they have Sonic ice.

8

Debby

Sep 26, 2024

·

Stayed 3 nights

Nice new hotel. Good free breakfast. Rude, not friendly, no smiles, Curt, unhelpful front desk. 1 of 3 that is. A class on customer kindness would be helpful. I watched guest after guest leave front desk while working in the lobby frustrated. Someone asked if there was somewhere to walk to for dinner. Answer No. do you have any local restraints that deliver? Answer - a pizza menu? Anything else? Answer no. Yet I told her about grub hub, showed her a listing of local restaurants and she was happy. Why cannot the front desk help people. Someone needed a phone charger - their answer - don’t have one. So I loaned them one. They don’t care. No proves in their mini supply store either. Hopeless.

6

Danielle

Aug 4, 2025

·

Stayed 1 night

We stay at Holiday Inn Express hotels a lot. I have never had one give me an issue with asking to stay an hour after check-out. First off, having an 11am check-out in 2025 is crazy. Secondly, I have never been given trouble to ask for an hour later of a check-out. Given the fact that I could have booked other rooms in this hotel for that day; they could have been kind to give me the hour or even say they would charge me for the extra hour but to give me 30 minutes and then call 15 mins into the 30 to ask if I was booking another night was absurd. I got out of the room and worked in the lobby since I needed more than 30 minutes and while there - the manager had a screaming match with another guest. Whatever or however the other guest was being had no bearing to raise your voice (while they were there with 3 kids) to your hotel guest in the main lobby for all to hear. It was unnecessary, bad customer service and just an overall - never stay at this hotel again vibe for sure. Luckily for guests, there are over a dozen hotels within a 1 mile radius that may have a better idea of customer care. I never right anything but good reviews and typically skip a review if I had a bad one but this stay really had me shaking my head.

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AI-generated summary based on recent guest reviews

Location

Good for Schaumburg and Woodfield Mall access with dining nearby and easy road links. It is not at O’Hare, and some rooms pick up highway noise.

Related guest reviews

10

Bruce

Nov 5, 2024

·

Stayed 2 nights

Easy access

10

Elizabeth

Aug 5, 2024

·

Stayed 3 nights

Definitely a new hotel but it was very nice. Very clean. Good breakfast selection. Excellent nearby choices for dining and close to Woodfield Mall. Safe location and quiet. In the middle of a corporate building section.

2

Neil

Aug 18, 2025

·

Stayed 1 night

I did a search for hotels at O'Hare Airport, and Holiday Inn Express came up. I booked a room. 5 minutes later, when I was searching transportation options, I realized that this hotel is a $50-$70 cab ride from the airport, or an hour subway ride. I called immediately to get a refund, the hotel denied my request. This is false advertising. I am an IHG member, and I am cancelling my membership. Any organization that engages in deceptive marketing practices does not deserve my business.

10

Nicolette

Oct 7, 2024

·

Stayed 9 nights

Beautiful, clean, comfortable hotel close to everything. You won’t be disappointed.

6

Ying

Feb 17, 2025

·

Stayed 1 night

This hotel is quite new. All amenities are well equipped. The only complaint is too close too the highway, it was really noisy in the night time. Really make you feel sleep on the street.

8

Maria

Aug 19, 2024

·

Stayed 1 night

Very friendly and helpful staff, the rooms are kept clean and the area is a convenient location in Schaumburg. The rooms are spacious and the bathrooms are spacious as well. The only side note is you need to plug in your keycard in order to activate the electricity in the room but it’s not difficult to figure out. The pool wasn’t open at the time but it looks like it would be pretty when it does. The free breakfast was just fine and there is a mini snack bar available anytime.

8

Amy

Oct 1, 2024

·

Stayed 6 nights

Great location—away from the bustle of Schaumburg but still so close. No carpet in the room, which is good. Great daily room cleaning except for floors not being swept. Friendly staff, newer, nice property.

10

ricky

Oct 27, 2024

·

Stayed 4 nights

Location was perfect Close to WOODFIELD Mall, Restaurant, Room was very nice , comfortable Bed Front Desk was super nice and polite Definitely will go back

8

Natasha

Sep 21, 2025

·

Stayed 2 nights

I stayed at the Holiday Inn Express & Suites Chicago Schaumburg by IHG. Check-in was a bit tricky because my virtual Expedia card couldn’t be used, so the front desk had to cancel my booking and rebook directly but thankfully the price was the same. Other than that, the hotel was clean, comfortable, and well-equipped with Dove products, plenty of towels, a fridge, microwave, and coffee machine. I appreciated the hardwood floors and the convenient location about 25 minutes from ORD and close to restaurants and gas stations. Overall, I had a pleasant stay and would stay here again.

10

Gregory

Feb 13, 2025

·

Stayed 1 night

Beautiful new hotel. Hidden gem near everything.

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Dining

Breakfast is widely praised for quality and variety. A few reviews noted inconsistent temperature or missing items like a waffle maker.

Related guest reviews

10

Fadzai

Sep 13, 2025

·

Stayed 2 nights

Tasty breakfast and very friendly staff

10

Donald

Sep 24, 2024

·

Stayed 1 night

Tv wasn't going to cable they got it fixed right away, breakfast was a variety for everyone including myself i cant eat much or pork and they had pork and turkey sausage.

10

Luke

Feb 16, 2025

·

Stayed 4 nights

An outstanding property at a reasonable price. I was there four 4 days on business, and will be my goto hotel for trips to the Schaumburg / Elk Grove area of Chicago. Free breakfast was very good and the rooms were clean and comfortable, albeit a little spartan. Daily housekeeping was a plus. Also had an in-room safe. Staff friendly and helpful.

10

Nicole

Nov 10, 2024

·

Stayed 2 nights

Everything was great! Check in was quick. Breakfast was hot. Room was SO clean. The hotel was brand new. Will definitely stay here again.

10

NANCY JEAN

Jun 16, 2025

·

Stayed 1 night

It was clean, bed very comfortable, breakfast was excellent. Very much missed a coffee pot in the room.

6

Philip

Jun 15, 2025

·

Stayed 1 night

We stayed only one night. The bed was hard, very noisy, shower had very little pressure. Could not get wash clothes at the front desk. The breakfast was very bad, eggs, biscuits, gravy and sausage were cold. This is a new hotel, and could be great.

10

Kenneth

Aug 19, 2025

·

Stayed 4 nights

Lovely new hotel conveniently located. Room was nicely appointed (save for a clock that had the wrong time). Breakfast was a notch above typical hotel hot food, though no waffle maker. Food was warm 3 of the 4 mornings I was there, lukewarm one day. Staff was friendly and helpful.

10

Kamran

Jul 26, 2024

·

Stayed 2 nights

excellent stay. very clean. we had 1st floor room. very convenient. breakfast options were excellent for adults and kids. freiendly staff and welcoming. will stay again when visit chicago.

10

Rebecca

Apr 13, 2025

·

Stayed 2 nights

Very nice hotel. Very clean and breakfast was great. They had lots of options to eat.

6

Daniel

Jul 18, 2024

·

Stayed 2 nights

Pool was green and closed. This is a brand new facility, things like the mildew on the showers and overall run down look shouldn’t be happening already. Breakfast was fine. Cinnamon rolls cold and no frosting. Never enough drinks.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $152	2 $187	3 $187
4 $152	5 $177	6 $187	7 $187	8 $177	9 $231	10 $218
11 $152	12 $167	13 $187	14 $187	15 $215	16 $279	17 $218
18 $152	19 $177	20 $208	21 $187	22 $167	23 $177	24 $177
25 $152	26 $162	27 $178	28 $178	29 $167	30 $167	31 $167

Holiday Inn Express & Suites Chicago Schaumburg by IHG

About this property

Location

Room options

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility Accessible)

Suite, 1 King Bed

Suite, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Accessible (Communications)

Suite, 1 King Bed, Mobility Accessible (Communications)

Suite, 1 King Bed with Sofa Bed, Accessible (Communications)

Suite, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Suite, 1 King Bed, Accessible Bathtub (Communications)

Standard Room (Upgraded)

Guest reviews of Holiday Inn Express & Suites Chicago Schaumburg by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Chicago Schaumburg by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $293	19 $218
20 $177	21 $290	22 $290	23 $279	24 $279	25 $372	26 $372
27	28 $177	29 $177	30 $177