Name: Best Western Plus Pleasanton Inn
Address: 5375 Owens Court, Pleasanton, California, United States of America, Pleasanton, California, US
Price range: $93–$139 per night
Rating: 7.9

What guests think

Best Western Plus Pleasanton Inn is praised for clean, comfortable rooms and a full, satisfying free breakfast, while its convenient freeway-side location also brings significant traffic noise that the hotel mitigates somewhat by providing earplugs.

Several reviews note an older, basic property with occasional maintenance issues (AC, Wi‑Fi throttling, or room fixtures) and sporadic odors or pests. Service is often friendly and efficient, though a few guests reported billing/deposit concerns or an unprofessional front desk encounter. Expect a convenient stay with tradeoffs around noise and age.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is generally easy and many felt it was safe; a small gym is noted. Some facility issues arose, including a cold or unclean pool/hot tub, a broken elevator button, and one report of a parking lot theft.

Related guest reviews

10

Justis

May 9, 2023

·

Stayed 1 night

Check-in was a breeze even had parking space for my huge RV. Room was clean and comfortable bed with microwave and fridge. Hot breakfast was a nice bonus and view from my room was great!

10

Dian

Jun 15, 2025

·

Stayed 3 nights

Rebecca at check-in was very efficient. She provided details & what to expect. The FULL breakfast was just that - many options, worth the stay! The gym was a plus, though we didn’t get to use it due to our schedules. There are casual & fast food restaurants, a mall & general shopping nearby. It's an older bldg (definitely not upscale), but it met all our needs. Staff was friendly, it was clean, comfortable with nearby amenities. We'd book here again.

6

Cynthia

Feb 17, 2024

·

Stayed 2 nights

The man that checked me in was extremely nice, the room was ok kinda outdated and some of the things the room just looked dirty- they had only 1 small trashcan the ice machine did not work on our floor. The pool and hot tub you couldn’t enter without the key but didn’t work? Stayed for 2 nights the bed was big but the bed was uncomfortable and hard with only a few pillows. If you are bothered by noise you will hate it cause the freeway is right there

2

Christopher

Sep 27, 2025

·

Stayed 2 nights

Rooms was ok but my truck was stolen from parking lot. They claim to have overnight security but I never saw them. Must sleep in there car. I suffered a 30k loss at this place. I will never stay here again. Staff was not helpful. I’ve considered contacting a lawyer. If you value your car or property look elsewhere.

10

DANIEL

Aug 29, 2025

·

Stayed 2 nights

The property was clean. The room was excellent and parking was very safe

6

tom

Apr 5, 2025

·

Stayed 1 night

Staff was very helpful and responsive to questions. Shower control was not user friendly. No grip bar on wall in shower. Pillows were very hard to lie upon. Trash cans were not in plain sight. Elevator first floor button was broken. Had to walk downstairs carrying suitcase.

6

diane

Aug 13, 2024

·

Stayed 1 night

Pool was very cold. Carpet on floor of room was a bit worn.

10

Tina

Jan 6, 2025

·

Stayed 1 night

Great Customer Service!!! Scott was Great when we checked in helped us get into the Hot Tub area!! Very friendly and welcoming!! Will recommend to my friends to stay!!!

8

Cindy

Apr 29, 2023

·

Stayed 1 night

Great stop just off the freeway. Lots of parking and food options nearby. Good breakfast and room comfortable. Only down was hot tub was full of leaves so we weren’t able to use it.

10

Lena

Aug 13, 2023

·

Stayed 1 night

Was really impressed with this hotel. The outside was nice and clean. Enough parking (free). Plenty of markets, food places a few steps away. Friendly staff. Free breakfast was awesome! Our room was right next to the pool, and nxt to the freeway, which was a little loud even after 10pm. But the hotel provided us with ear plugs and that helped a lot. Beds were very comfortable, but do bring your own pillow if you want something of better quality. Overall, really happy with our stay.

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Cleanliness

Many guests found rooms and common areas clean, but several reported problems such as smoke or musty odors, worn carpets, and occasional pests (ants or small roaches).

Related guest reviews

10

Raymundo

Apr 3, 2025

·

Stayed 1 night

Nice clean

4

Linda

Jun 30, 2025

·

Stayed 1 night

This hotel is close to the freeway, so our room was very noisy from traffic. There were packets of earplugs in our room. So that was our clue of what to expect. The AC that cycled on/off also was noisy. As soon as we entered our room, we noticed the very nauseating odor of cigarettes. This is supposed to be a nonsmoking hotel. If it had not been so late when we checked in, we would have asked for a different room. I really wished this hotel had dispensers for soap instead of the bar soap. Such a waste. Staff at front desk and in the dining area were friendly. Breakfast was mediocre. Eggs maybe powder? Sausages were crunchy, and the color of them didn't look natural. A posted sign said there was bacon; but there was no bacon.

6

Ida

Apr 23, 2024

·

Stayed 2 nights

It was noticeable that the property was updated. Though it was clean, there were small water roaches around the fridge, the room had a stuffy, musty odor which is easily remedied by an aerosol spray, and the shower head was not great for a short person.

10

karen

Oct 3, 2025

·

Stayed 1 night

The hotel is next to the freeway. So the traffic noise is loud. We aren’t used to that. But the motel provided ear plugs and that helped. Otherwise, the room was very clean and maintained well. The staff was friendly and professional.

6

Suzanne

Apr 20, 2024

·

Stayed 3 nights

Room had a bad smell. Beds old

4

Valerie

Mar 24, 2024

·

Stayed 1 night

not sure how the previous reviews were received. The place was not clean and clientele were all sketchy.

4

Ida

Jul 8, 2024

·

Stayed 3 nights

Filthy carpet, sticky uncarpeted areas, broken shower faucet, sink faucet dripped, wallpaper peeling, mold. Reminded me of a motel you could rent by the hour.

8

Opal

Sep 21, 2023

·

Stayed 1 night

Nice staff. Hotel was clean and rooms were modern. There were some ants in the bathroom, but no other complaints.

10

Stephani

Aug 7, 2025

·

Stayed 1 night

Great customer service at check in. Room wqs nice, clean, and spacious. I highly recommend!

8

Michelle

Mar 30, 2024

·

Stayed 2 nights

Clean, check in was easy, staff were friendly, positive and willing to provide any customer services. Comfortable beds, clean rooms, definitely not new, but kept up nicely. Breakfast was nice and many choices. Only downside was the noise from the freeway was a bit more than desirable, but they provided ear plugs on the bedside table! Ha! Would stay again if passing through

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and comfortable for some, but traffic noise is common, and several reviews cite maintenance or comfort issues (noisy or weak AC, older décor, limited TV channels, Wi‑Fi throttling, or hard pillows/beds).

Related guest reviews

8

Valerie

Jun 17, 2024

·

Stayed 3 nights

bathtubs do not have stopper, and it is expected that you clog it with washcloth per front desk. Bathroom sink was not draining properly.

6

Shawn

Mar 6, 2025

·

Stayed 1 night

Room was good an comfortable but are door did not shut well so i could hear outside threw the night

8

Kayla

Jun 16, 2025

·

Stayed 1 night

Comfy beds, clean area. Easy parking.

6

Roger

Apr 10, 2024

·

Stayed 2 nights

BED/PILLOWS POOR . Good breakfast,

6

Annsophie

Sep 2, 2025

·

Stayed 1 night

Nice staff. But a little noise. AC was loud, toilet fan was loud and the noise from the highway was a bit too much for us. But we got earplugs, so we sleept ok.

6

Chris

Sep 12, 2025

·

Stayed 1 night

Rooms need updating, WiFi was throttled after reaching a certain GB. Not viable as a place to work from.

10

Catalina

Nov 17, 2025

·

Stayed 1 night

Room was comfortable.

8

Vanessa

Apr 16, 2024

·

Stayed 3 nights

Outside entrance to room made for a very loud night.

6

J

Jul 10, 2024

·

Stayed 2 nights

Overall the property was clean and nice. The two members of the staff I worked with were AWESOME. The only issue i had was the AC in our room. It literally did NOT work it was a million degrees in room 113 - and i should have complained to get another room but it was one of the concierges first or second day and i was exhaaaaaaausted from 12 hours driving. And it was only gonna be 2 nights. We ended up opening the window and jept the lights off it was cool enough. I would definitely stay there again for sure. Just not in that room. I hope they get the AC fixed.

6

Eddie

May 2, 2025

·

Stayed 10 nights

Rooms are a little out dated. A majority of the channels offered on the TV didn't work. Perhaps a few more options for breakfast. Overall, I would stay here again. Friendly staff, good location.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and efficient, with smooth check‑ins and attentive breakfast service. A few guests reported issues, including billing/deposit problems, unhelpful responses to an incident, or an unprofessional front desk encounter.

Related guest reviews

10

Amber

Aug 6, 2025

·

Stayed 1 night

Front desk lady in the evening was very friendly.

2

Elvis

Aug 31, 2024

·

Stayed 1 night

Worst costumer service. I got doble charge!!

2

Eric

Aug 14, 2025

·

Stayed 4 nights

**BEWARE - Do Not Stay Here*** Upon arrival, there was a man running the front desk who was completely intoxicated. He was struggling to stand, unable to speak in a coherent manner, and acting highly unprofessional. There were two people in front of me waiting to check in - and I asked them if they thought he was intoxicated, to which one said "most definitely". When the regularly scheduled front desk clerk came in, she apologized profusely for him, and said "yeah, we need to talk to him about that". Needless to say, I didn't feel safe after witnessing this mans behavior, nor did I want him having access to my personal info, room #, etc. The hotel mgmt. refused to refund my $500+ dollars when I explained the situation - and this was even after Expedia tried reaching out several times as well to explain the situation. Save your money - and go to the Four Corners across the street - which is where I ended up going. It's MUCH nicer, and just slightly more money per night. Small price to pay for a little peace of mind.

10

tony

Jan 29, 2024

·

Stayed 1 night

Staff was superb! very courteous and accommodating.

10

Ronald C

Feb 10, 2024

·

Stayed 5 nights

The property was well maintained. The staff was friendly and attentive. The breakfast was alway hot and plentiful. I can’t think of anything sub-standard about this hotel. I really enjoyed my stay. Lalika was always very friendly and quick to resolve any issues that were brought to her attention and always made sure the breakfast patrons were satisfied with their meal and their stay.

2

Christopher

Sep 27, 2025

·

Stayed 2 nights

Rooms was ok but my truck was stolen from parking lot. They claim to have overnight security but I never saw them. Must sleep in there car. I suffered a 30k loss at this place. I will never stay here again. Staff was not helpful. I’ve considered contacting a lawyer. If you value your car or property look elsewhere.

10

Cori

Sep 5, 2025

·

Stayed 1 night

Great staff

10

Cori

Apr 21, 2025

·

Stayed 1 night

Rebecca was great at the Front Desk

10

maria

Oct 4, 2024

·

Stayed 2 nights

Staff was amazing super friendly going over and beyond to make sure we are comfortable

10

Stephani

Aug 7, 2025

·

Stayed 1 night

Great customer service at check in. Room wqs nice, clean, and spacious. I highly recommend!

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AI-generated summary based on recent guest reviews

Location

Very convenient for driving and transit, near I‑580/680, BART, and shops/restaurants. The tradeoff repeatedly mentioned is significant freeway noise.

Related guest reviews

6

cynthia

Jul 25, 2023

·

Stayed 2 nights

Service, room and breakfast were fine. I liked the location being very close to BART so that I could easily get to the city. However being so close to the highway made it difficult to sleep. I put towels along the bottom of the door but there were gaps around the sides so I couldn’t dampen the noise. They do give earplugs out for those who can sleep with them in. There is a Tesla charger in the shopping area across hopyard so that was convenient and a bonus.

10

Rafael

Apr 9, 2025

·

Stayed 2 nights

Good location, it felt safe and quiet

10

karen

Oct 3, 2025

·

Stayed 1 night

The hotel is next to the freeway. So the traffic noise is loud. We aren’t used to that. But the motel provided ear plugs and that helped. Otherwise, the room was very clean and maintained well. The staff was friendly and professional.

10

Deborah

Aug 9, 2023

·

Stayed 2 nights

This property was central to everything in Pleasanton

10

Christian

Jun 3, 2023

·

Stayed 15 nights

Great location for a stay in the Bay Area. Accessible to 580 and 680. BART stations nearby made travel to and from Oakland and San Francisco easy.

8

swati

Mar 11, 2024

·

Stayed 2 nights

Travelled for business trip, location was close to office and in safe neighborhood. Only drawback is hotel is right next to busy highway. Thanks to ear plugs provided by the hotel, I was able to sleep. Breakfast had a large spread of options, was very good, one of the best I have had in hotels.

10

Stephen

Jul 2, 2023

·

Stayed 1 night

This was one of the nicer Hotels I've stayed at this year. Close to freeways,restaurants, shopping, and fuel. Will stay here again.

8

Rhoda

May 29, 2023

·

Stayed 2 nights

It is very close to the freeway, so you will hear the freeway noise, but the place is clean and the staff are very friendly. The breakfast was very good, and the place is safe.

10

Pilialoha

Nov 16, 2024

·

Stayed 3 nights

The staff was wonderful. I liked the proximity to a Safeway. They offer earplugs, but we didn't really need it. The parking lots surrounding the property (that aren't for hotel staying guests) is a bit confusing, but otherwise, all was good.

10

Lena

Aug 13, 2023

·

Stayed 1 night

Was really impressed with this hotel. The outside was nice and clean. Enough parking (free). Plenty of markets, food places a few steps away. Friendly staff. Free breakfast was awesome! Our room was right next to the pool, and nxt to the freeway, which was a little loud even after 10pm. But the hotel provided us with ear plugs and that helped a lot. Beds were very comfortable, but do bring your own pillow if you want something of better quality. Overall, really happy with our stay.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised as full and satisfying with many options and friendly staff, though a few found it mediocre or lacking certain options.

Related guest reviews

8

Joseph

Apr 15, 2025

·

Stayed 1 night

Decent place for the price. The food was bad for the breakfast but otherwise ok.

4

Linda

Jun 30, 2025

·

Stayed 1 night

This hotel is close to the freeway, so our room was very noisy from traffic. There were packets of earplugs in our room. So that was our clue of what to expect. The AC that cycled on/off also was noisy. As soon as we entered our room, we noticed the very nauseating odor of cigarettes. This is supposed to be a nonsmoking hotel. If it had not been so late when we checked in, we would have asked for a different room. I really wished this hotel had dispensers for soap instead of the bar soap. Such a waste. Staff at front desk and in the dining area were friendly. Breakfast was mediocre. Eggs maybe powder? Sausages were crunchy, and the color of them didn't look natural. A posted sign said there was bacon; but there was no bacon.

10

Isaac

Apr 30, 2025

·

Stayed 2 nights

Clean rooms friendly staff and a good fitness and full breakfast every morning I would high recommend this place

10

Rosario Del Carmen

Feb 18, 2025

·

Stayed 2 nights

I love the breakfast included and the breakfast staff was very friendly and helpful.

10

Jan

Mar 20, 2024

·

Stayed 1 night

Staff was friendly and breakfast was great!!

8

Aleanna

Aug 13, 2024

·

Stayed 1 night

decent price for the stay. comfortable. clean. free breakfast with many options including hot items. free parking. would stay here again.

8

swati

Mar 11, 2024

·

Stayed 2 nights

Travelled for business trip, location was close to office and in safe neighborhood. Only drawback is hotel is right next to busy highway. Thanks to ear plugs provided by the hotel, I was able to sleep. Breakfast had a large spread of options, was very good, one of the best I have had in hotels.

10

Kenneth

Jun 9, 2024

·

Stayed 8 nights

Our stay at Best Western, Pleasanton was a very good one. Exceptional breakfast, clean and nice room. Only minus: 580 noisy for a sensitive ear.

10

Steven

May 21, 2024

·

Stayed 1 night

Fast check in, clean room, and enjoyed the complimentary free breakfast.

8

Nichole

Jul 31, 2025

·

Stayed 1 night

Great breakfast for the money. Noisy from the highway but for the cost it was everything we could have asked for and more.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$113
March	$102
April	$102
May	$109
June	$111
July	$107
August	$117
September	$111
October	$106
November	$99
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $109	10 $105	11 $100	12 $100
13 $96	14 $127	15 $133	16 $133	17 $125	18 $109	19 $109
20 $93	21 $125	22 $125	23 $125	24 $129	25 $113	26 $113
27 $93	28 $125	29 $125	30 $126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $100	3 $101
4 $93	5 $109	6 $125	7 $109	8 $125	9 $101	10 $101
11 $93	12 $125	13 $125	14 $128	15 $133	16 $101	17 $101
18 $93	19 $109	20 $125	21 $109	22 $125	23 $101	24 $101
25 $93	26 $111	27 $139	28 $111	29 $128	30 $101	31 $101

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Monthly average prices

About this property

Location

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Good

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What guests think

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