Name: AC Hotel by Marriott Pleasanton
Address: 5990 Stoneridge Mall Road, Pleasanton, California, United States of America, Pleasanton, California, US
Price range: $116–$454 per night
Rating: 8.6

What guests think

At AC Hotel by Marriott Pleasanton, guests often highlight friendly, helpful staff, modern and comfortable rooms, and a convenient location near Stoneridge Mall and BART, though some report significant freeway noise in highway-facing rooms affecting sleep.

The pool and cabanas are popular along with a decent gym and free parking, but several reviews mention dirty water or limited seating. Breakfast and bar options range from very good to limited or poorly restocked, with food occasionally unavailable late. Overall, expect a contemporary stay with practical comforts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool area with cabanas and a decent gym are highlights, and several note free parking. However, multiple guests reported dirty pool water or limited seating/cabanas at times.

Related guest reviews

8

Jane

Nov 3, 2024

·

Stayed 1 night

Property is nice and good gym

10

Joshua

May 18, 2025

·

Stayed 1 night

Check in was seamless. The staff are great. The hotel is new with very nice rooms and a great pool area. You can walk to the mall and restaurants which are literally right across the street. We will definitely look to stay here during future trips back to the East Bay Area.

6

Monica

Jul 4, 2023

·

Stayed 2 nights

The pool was filthy!

6

Barbara

Sep 1, 2025

·

Stayed 2 nights

Not enough cabanas or relaxing lounge chairs.

6

Morgan

Jul 17, 2023

·

Stayed 1 night

Rooms were nice, spacious and clean, Pool was super dirty, Bugs, Dirt, Hair and very cloudy, Appeared filter system was not working and that no one cleaned the pool in some time. Also noted was no one cleaned the pool deck area, towels were not picked up from day before, we saw gum stuck to the side of the pool at the chair lift and a lime wedge was left on the pool deck for our entire stay. Probably because no trash cans at the pool.

6

Farzaneh

Feb 16, 2025

·

Stayed 2 nights

Overall, the AC Hotel is decent for what you pay. The condition of the hotel is good, and the free parking is definitely a plus. Breakfast is not very varied, but it’s clean and of good quality. However, the floors in the rooms didn’t seem very clean, which was a bit disappointing, especially since they’re not carpeted. Aside from that, it’s a reasonable stay for the price.

10

Laura

Sep 3, 2023

·

Stayed 2 nights

Fantastic hotel. Great service. Clean and well managed. Lovely pool and workout room. Staff is very professional!

8

Alina

Jul 31, 2024

·

Stayed 3 nights

Good swimming pool, kids friendly, close to shopping center

10

Carol

May 30, 2025

·

Stayed 2 nights

Gorgeous hotel. Superb customer service. The pool was larger than expected, and the cabanas were certainly a plus.

2

Margarita

Jun 23, 2024

·

Stayed 1 night

I didn't get to take any pictures but I will say staff was very rude , it smelled really bad and I didn't have a good experience. Also the pool has a a lot of bugs. I saw ticks and bees , dead flies and cockroaches.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall room cleanliness. Recurring complaints include used‑smelling linens, dirty floors, and inconsistent housekeeping or maintenance in some rooms.

Related guest reviews

10

Steven

May 25, 2024

·

Stayed 1 night

Excellent super clean

6

Tazmen

Sep 5, 2024

·

Stayed 1 night

I don't know how this hotel has such great reviews. Yes, it is close to BART and shopping but it's also right next to the freeway which is the only thing I heard all night besides the super heavy doors opening and slamming shut. Walls are thin. Floor was dirty. Small mini fridge, no microwave. I wouldn't stay here again.

2

Steven

Dec 26, 2022

·

Stayed 1 night

We stayed for three days. Unfortunately the hotel is managed quite poorly. Unlike other AC Hotels, this property has very poor housekeeping standards. The bath product bottles are heavily reused, our body wash container was broken, allowing water from the shower to fill it (pretty gross to think of strangers shower water filling your soap). We requested daily housekeeping, but didn’t receive it at all during the stay (even after double confirming with the front desk on the third day). Also found a hair in the sheets. Highly recommend not staying at this property.

10

Ray

Sep 25, 2025

·

Stayed 1 night

Beautiful hotel. Nice and clean very modern

6

Vishal

Apr 26, 2024

·

Stayed 3 nights

Cleanliness was okay on the surface of it, but when looked deeper, it was very bad. The bed mattress was of a very bad quality

8

DeAnn

Sep 29, 2025

·

Stayed 1 night

Pillowcases and sheets smelled like a man had just slept there. I don’t believe they were changed with”clean and washed” linens.

8

Seth

Nov 20, 2025

·

Stayed 1 night

First time, was welcomed by staff, building clean, bedroom clean/ up to date and bed was comfortable. Good experience, I would return to stay when in the area.

10

Darryl

Nov 30, 2025

·

Stayed 4 nights

Everyone was accommodating, genuine and thoughtful.. The ambience was laid back, clean fresh and uncluttered.. if the opportunity ever permits itself, I’ll be back.

10

Lindsay

Oct 22, 2025

·

Stayed 1 night

We really enjoyed our room. It was nice and clean. And

6

Joseph

Jun 18, 2024

·

Stayed 2 nights

We like the Hotel but have seen it go slowing down hill. Mainly it's obvious the reduction in staff. The outside isn't as clean as before. The room had "stuff" on the walls and ceiling. The room fixtures are missing or need addressing. Wish I did not have to honest about this review. The front desk is very friendly, so is the room staff.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, spacious, and comfortable for many stays. Several guests report notable freeway noise in highway‑facing rooms and a few equipment or amenity issues (e.g., TV problems, no microwave).

Related guest reviews

10

Carolyn

Mar 29, 2025

·

Stayed 1 night

A well thought out and designed property. Easy to maneuver through. Well designed and spacious rooms

6

Tazmen

Sep 5, 2024

·

Stayed 1 night

I don't know how this hotel has such great reviews. Yes, it is close to BART and shopping but it's also right next to the freeway which is the only thing I heard all night besides the super heavy doors opening and slamming shut. Walls are thin. Floor was dirty. Small mini fridge, no microwave. I wouldn't stay here again.

6

Sukminder

Jul 25, 2025

·

Stayed 2 nights

Nice hotel, but noise from the interstate is noticeable if your room faces that side.

6

dan

Dec 14, 2025

·

Stayed 1 night

Great place we love it however we were in a room on the ground floor facing the highway and It was very very loud all night long.

10

Hendri

Mar 18, 2023

·

Stayed 1 night

Good place but i disappointed that microwave none in room

10

Leah

Sep 7, 2025

·

Stayed 3 nights

Great place to stay in. The rooms are clean and spacious

6

Mark

Sep 14, 2025

·

Stayed 1 night

The hotel and area were clean and well presented. Our room was very comfortable however the room was advertised as mountain view is deliberately misleading as they overlook the highway which was constantly noisy all night long, the city view rooms also provide a mountain view. Very nice hotel but be careful of your room if you're light sleeper.

8

Adriana

Mar 28, 2025

·

Stayed 2 nights

The tv in our room did not work could not hear anything.

10

Justine

Sep 23, 2024

·

Stayed 5 nights

A great stay at AC Marriot. I was given a room by the highway side and as a light sleeper was VERY happy when MaryJane was able to move me into a new room for the remainder of my stay. The service was fantasic at this hotel for every stay and always greeted with a smile going in and out of the hotel. Very comfortable rooms, very clean. I love that you can turn the whole airco system off and also the new addition of the white noise machines!

10

Lauren

Jan 26, 2025

·

Stayed 1 night

Modern and spacious room across from Stoneridge Mall. Has all upgraded technology in room.

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AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly, professional, and accommodating, with multiple shout‑outs to front desk and bar staff. A few guests noted lapses such as missed callbacks or unaccommodating management.

Related guest reviews

10

Elizbeth

Feb 23, 2025

·

Stayed 1 night

Friendly and courteous front desk and room was clean and new. Nice water and ice machine for convenience in the hallway and again really clean. Would stay again!

10

Amy

Aug 16, 2024

·

Stayed 1 night

Recently updated, short walk to the BART. Free parking. Staff was super friendly! Close food/shopping. Will definitely stay here again instead of the Bay area, just BART in!

10

Stephanie

Aug 13, 2025

·

Stayed 1 night

We would definitely stay here again! The property was very well maintained and the staff was professional and friendly.

8

Sharon

Sep 24, 2023

·

Stayed 1 night

Our first attempt at check in was unsuccessful due to unavailable rooms. The desk clerk said they would call when the room was ready. We never received a call. We returned to the hotel an hour later and checked in with a fantastic desk attendant. It would have been.nice have been contacted when out room was ready but it all worked out. Outside of that issue, the stay was great.

10

Diane

Nov 23, 2025

·

Stayed 1 night

This hotel was a fantastic find! The atmosphere was incredibly clean and inviting from the moment we walked in. Every single staff member we encountered was super friendly and helpful. A special shout-out to JANE, who was exceptionally nice and kind throughout our stay. We'd definitely recommend this place! Super great price for your stay! We were so shocked how reasonable it was for the bay.

10

Jane

Jun 26, 2023

·

Stayed 1 night

Staff is professional and kind, rooms are very clean and comfortable Will definitely stay here again! Excellent lobby bar! Adrian the bartender is personable and so helpful!

10

Darryl

Nov 30, 2025

·

Stayed 4 nights

Everyone was accommodating, genuine and thoughtful.. The ambience was laid back, clean fresh and uncluttered.. if the opportunity ever permits itself, I’ll be back.

4

Atifa

Nov 5, 2023

·

Stayed 5 nights

The management staff was not very accommodating, almost annoyed with any requests we made.

10

Timothy

Dec 1, 2025

·

Stayed 1 night

Great location. Hotel was very nice and staff made me feel very comfortable.

10

Justine

Sep 23, 2024

·

Stayed 5 nights

A great stay at AC Marriot. I was given a room by the highway side and as a light sleeper was VERY happy when MaryJane was able to move me into a new room for the remainder of my stay. The service was fantasic at this hotel for every stay and always greeted with a smile going in and out of the hotel. Very comfortable rooms, very clean. I love that you can turn the whole airco system off and also the new addition of the white noise machines!

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AI-generated summary based on recent guest reviews

Location

Convenient setting across from Stoneridge Mall with easy access to BART, restaurants, and freeways. One review found the approach from the freeway a bit convoluted.

Related guest reviews

10

Joshua

May 18, 2025

·

Stayed 1 night

Check in was seamless. The staff are great. The hotel is new with very nice rooms and a great pool area. You can walk to the mall and restaurants which are literally right across the street. We will definitely look to stay here during future trips back to the East Bay Area.

10

Amy

Aug 16, 2024

·

Stayed 1 night

Recently updated, short walk to the BART. Free parking. Staff was super friendly! Close food/shopping. Will definitely stay here again instead of the Bay area, just BART in!

10

Sylvia

Feb 5, 2024

·

Stayed 1 night

Great location. Easy access to freeways Great restaurants within walking distance. Staff welcoming & courteous Well kept & rooms very comfortable due to the cleanliness of the room. Will be back

8

Alan

Sep 7, 2023

·

Stayed 3 nights

My only issue of any significant concern was the location. Getting to the hotel from the freeway was convoluted. Wish there was a more direct route. Getting to the freeway from the hotel was fine. The hotel itself was fine. Very clean. Bathroom was excellent. That is a high priority. Beds were comfortable and the lighting was good. Very satisfied.

8

Alina

Jul 31, 2024

·

Stayed 3 nights

Good swimming pool, kids friendly, close to shopping center

10

henry

Jun 16, 2025

·

Stayed 1 night

Property was very nice with great service and near everything in Pleasanton/Dublin

10

rhonda

Sep 23, 2025

·

Stayed 1 night

Great location

10

Barbara

Dec 26, 2024

·

Stayed 1 night

1 night stay it was nice staff was friendly fast service we will stay her again great location right next to freeway and mall and restaurant

10

Timothy

Dec 1, 2025

·

Stayed 1 night

Great location. Hotel was very nice and staff made me feel very comfortable.

8

Jonathan

Apr 4, 2023

·

Stayed 2 nights

Nice for short stay. Near BART.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed, ranging from very good to limited or poorly restocked, and some note it is not included. Bar and snack options are evening‑only and can run out of food.

Related guest reviews

8

La Tasha

Jun 4, 2025

·

Stayed 2 nights

Great location stayed for two nights. Great pool area. Breakfast was lacking items weren’t restocked, dishes were dirty, and a lot of the food items were left out by previous guests so they were old and hard when we went to breakfast. However the attendant for breakfast was great. She was the young lady that checked me in during the audit shift. Wished I got there names.

6

Lisa

Jul 24, 2023

·

Stayed 2 nights

Apparently this is a BYOB and BYOE hotel...if you are hungry OR want to have a cocktail on your vacation...you'll need to BRING YOUR OWN. The rules of this place just bummed me out. ONLY breakfast, no bar 7a-10a so no bloddy mary or mimosa's...then NOTHING til the bar opens with snacks 5p-10p but DONT count on that time...as we arrived back at 930p one night and was told 'they ran out of food'! So...unreal really...not a fan

8

Aileen

Jan 16, 2025

·

Stayed 7 nights

This hotel was very good but geares more for local business travel than personal. Very few places to walk to for breakfast. Mall across the street is ok for lunch but it closes at 7pm so dinner could be a challenge. I asked if they had a map of the area and they only had a map of the local business buildings. We stayed on the highway side but it was fine, not too noisy. They do not refresh wash cloths, only larger towels. Shopping and other restaurants not too far away by car.

6

Farzaneh

Feb 16, 2025

·

Stayed 2 nights

Overall, the AC Hotel is decent for what you pay. The condition of the hotel is good, and the free parking is definitely a plus. Breakfast is not very varied, but it’s clean and of good quality. However, the floors in the rooms didn’t seem very clean, which was a bit disappointing, especially since they’re not carpeted. Aside from that, it’s a reasonable stay for the price.

4

Justin

Mar 31, 2025

·

Stayed 1 night

Looks fancy, but lots of bad designs. You can only polish a turd so much. Mini fridge is so loud they have an "off" button for it. Freeway outside the window is so loud they have a white noise machine in the room. Towels stored in the shower. Shower doors on backwards. Shower handles are awkward and unlabeled. My TV remove was broken. Desk chair doesnt have wheels on a hardwood floor. Also I was surprised no breakfast was offered when there is a cheaper Marriott down the street that does have breakfast included. You'd think if it cost more, you'd get more.

10

Ann Marie

Apr 5, 2024

·

Stayed 1 night

Nice stay cation and breakfast was good

10

Paul

Jul 18, 2023

·

Stayed 1 night

The property is wonderfully updated & renovated. Our family has been staying at this location for decades now. The staff is wonderful & caring. For instance, at the pool, there were no towels, & management & staff immediately brought them. Hey, don't forget to upgrade your stay to include the breakfast... turned out to be the best buffet we've had in years!

10

Jane

Jun 26, 2023

·

Stayed 1 night

Staff is professional and kind, rooms are very clean and comfortable Will definitely stay here again! Excellent lobby bar! Adrian the bartender is personable and so helpful!

10

Andres

Jul 5, 2023

·

Stayed 1 night

Nice, quiet and clean. Next to a shopping area and right off the freeway. Would've been better if it had a fridge, microwave and coffee maker.

6

Liliana

Dec 16, 2024

·

Stayed 1 night

My stay at this hotel was average. They only provided comforters on the beds, with no blankets, and when I requested blankets, they informed me they had run out of them. The heater was extremely noisy, and the breakfast options were just basic. Customer service was satisfactory, but even though the hotel is modern and attractive, I wouldn’t stay there again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$166
February	$194
March	$182
April	$181
May	$205
June	$173
July	$171
August	$184
September	$184
October	$186
November	$140
December	$147

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $218	10 $168	11 $116	12 $124
13 $218	14 $399	15	16 $402	17 $209	18 $117	19 $122
20 $180	21	22 $454	23	24 $207	25 $119	26 $127
27 $173	28 $221	29 $232	30 $235

Su	Mo	Tu	We	Th	Fr	Sa
				1 $197	2 $127	3 $123
4 $175	5 $260	6	7 $306	8 $202	9 $128	10 $127
11 $136	12 $187	13 $187	14 $187	15 $141	16 $128	17 $155
18 $193	19 $258	20 $279	21 $279	22 $224	23 $142	24 $147
25 $181	26 $232	27 $270	28 $270	29 $202	30 $131	31 $134

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Monthly average prices

About this property

Location

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What guests think

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