Name: New County Hotel & Serviced Apartments by RoomsBooked
Address: 44 Southgte Street, Gloucester District, England, United Kingdom, Gloucester District, Gloucestershire, GB
Price range: $45–$148 per night
Rating: 7.7

What guests think

Across the reviews, New County Hotel & Serviced Apartments by RoomsBooked is praised for its central Gloucester location and friendly, accommodating staff, while feedback on rooms is mixed, ranging from refurbished and spacious to dated with uncomfortable beds.

Many rooms and apartments include practical extras like a fridge and microwave. Common downsides include lack of a lift, off-site paid parking, warm rooms without air conditioning, and late-night noise in some street-facing rooms. Several reviews also note maintenance niggles such as weak Wi-Fi, TV signal issues, and slow drainage or hot water problems. Best suited to travelers prioritizing price and convenience over consistent comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site facilities are basic, with a bar and a quiet rear courtyard. There is no lift, and parking is off-site in nearby pay-and-display car parks.

Related guest reviews

8

ron

Aug 26, 2025

·

Stayed 2 nights

Good budget hotel very friendly staff. Man that booked us in couldn't do enough for you. Nice little bar in hotel good outside sitting area. Excellent for a sunny day. Overall a very comfortable stay at a competitive price

8

Christopher

Oct 25, 2025

·

Stayed 2 nights

No onsite parking although 2 pay and display car parks directly behind the hotel. We were kindly upgraded to a family room which was spacious and had crockery, cutlery and glasses plus a microwave. Staff all very friendly and helpful. Less than 5 minute walk to restaurants and Gloucester Quays and 10 minute walk to the cathedral.

10

Joshua

May 18, 2025

·

Stayed 1 night

Nice room . Everything inside works . Fridge microwave and fan available. Not happy they don't have a parking space. Overall okay.

10

George

Jun 9, 2025

·

Stayed 4 nights

No lift in the property.

10

William

Jun 11, 2024

·

Stayed 2 nights

Fantastic apartment, clean and well stocked. Quiet with a lovely balcony. Only downfall is there is no lift.

8

R.

Jun 8, 2025

·

Stayed 1 night

This is a period hotel which has been completely refurbished, on the pedestrianised centre. There is a very peaceful courtyard at the rear, and rooms are better appointed than at Travelodge or Premier Inn. There is a council multi-storey car park at the rear, which charges £8 per day. My room had a proper fridge and a micro-wave. The courtyard could be much improved by having window boxes at ground floor windows, with geraniums. These cost little, are low maintenance, and would dramatically improve the appearance.

8

Anthony

Apr 29, 2025

·

Stayed 3 nights

The hotel was good and it's location is excellent, however no lift and narrow winding corridors are not conducive to an elderly patron. The single bed mattress while adequate was lumpy in places and uncomfortable.

8

Barry

May 19, 2023

·

Stayed 1 night

Historic hotel situated in convenient area for walking around shopping and to the cathedral. Adjacent buildings preserved and mix with the modern. Only negative is the inconvenient and expensive offsite parking. Staff was extremely helpful.

8

Julia

Jun 6, 2025

·

Stayed 1 night

The reception was closed and no sign to say uou meed to check in at the bar but no issues after this point. Bar area is modern. Halls to bedrooms are outdated but bedroom very clean.

10

Amr

Jun 8, 2025

·

Stayed 3 nights

Clean Spacious rooms Quiet and nice courtyard

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Cleanliness

Many guests found rooms very clean or spotless, with some areas freshly refurbished. Others reported damp patches, odd smells, worn linens, or general shabbiness in certain rooms and corridors.

Related guest reviews

8

Thomas

Jun 9, 2025

·

Stayed 2 nights

The room I stayed in was very clean and well-looked after. I would recommend this to friends who were thinking of visiting Gloucester for a short break.

8

KATIA

Nov 11, 2024

·

Stayed 1 night

Great value for money. The hotel is being refurbished. My room was spotless. The mattress is comfy (though the pillows weren’t too comfortable). New TV, a kettle with tea/coffee well laid out. A microwave oven with a few plates to use for good, was a welcome addition. Receptionist George is friendly and welcoming. I am pleasantly surprised.

10

Catherine

Nov 15, 2025

·

Stayed 1 night

Great hotel. Central to facilities, spotlessly clean.

2

Charbel

Apr 24, 2025

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Stayed 1 night

The reality is very different from the pictures listed online ! My room was terribly small, cold, dirty, with an uncomfortable small bed which was terrible for my back pain. When I finally fell asleep the pigeons woke me up!! Such an annoying noise. there are solutions for that if the hotel is interested in receiving better reviews

8

Kerry-Anne

Jul 13, 2025

·

Stayed 2 nights

Overall, the New County Hotel offers value for money if you are looking for a reasonably priced hotel in the city center. Unfortunately there was an issue with our booking (no fault whatsoever of the hotel,) which may have left us stranded, but the staff on the check in desk were super helpful in finding us an available room. Check in was simple, a reception desk as you walk into the venue, or alternatively, instructions to check in at the bar. Unfortunately due to the booking error, we did end up on the 3rd floor which is incredibly hot (again, no fault of the hotel, and this unusual British weather....) and it is worth noting, there is no elevator access. If you are staying in the rooms that are street facing, there is some noise from local pubs. Cleanliness was great. The rooms are cleaned to a good standard, and we had fresh towels replenished as needed. We would absolutely stay here again.

8

Gerard

Jan 27, 2025

·

Stayed 2 nights

Lovely staff , great location , rooms clean and spacious but could do with new beds not the most comfortable

10

Amii

Jun 7, 2025

·

Stayed 1 night

I was a bit apprehensive after reading some of the reviews but I’m glad I booked anyway. The service was tip top from everyone I met. The place smelled of fresh paint. My room was very clean and bathroom shower looked new. I was in Room 15 and it overlooked a courtyard, so was very quiet. The bed was comfortable. I would stay here again.

2

Michael

Jul 20, 2025

·

Stayed 1 night

I have to say we were really disappointed with our stay at the new County Hotel here in Gloucestershire. From the moment we arrived, there was a mix-up with our booking, which was eventually sorted out, but that was just the beginning of our frustrations. The room itself was quite disappointing—paint peeling and plaster patchy on the walls, which gave it a neglected feel. The internet didn’t work at all during our stay, adding to the frustration. It all felt a bit shambolic, especially considering the hotel has clearly put some effort into making the place look nice from the outside and in the booking process. On the plus side, the room did have a microwave and a fridge, which is uncommon in the UK and a small convenience. However, overall, the standard of the place was just not worth the £99 we paid. It’s a real letdown, and honestly, I wouldn’t recommend it unless you're prepared for a bit of a rough stay. So, I’d advise you to think long and hard before booking this hotel, especially if a comfortable, well-maintained room is important to you.

2

David

Jul 16, 2023

·

Stayed 1 night

The staff were very helpful allocating me a room at short notice as for some reason there was an error when I booked through Expedia. However, the room was in desperate need to decoration- peeling wallpaper/ damp, old furniture and stained walls. The room was opposite a taxi rank so I was woken up at 3.30 am. A shame as I had stayed at this hotel and previously been allocated a much nicer/ newer/ quieter room. I didn’t complain as the staff were accommodating.

10

Amr

Jun 8, 2025

·

Stayed 3 nights

Clean Spacious rooms Quiet and nice courtyard

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Rooms

Room quality varies widely: some are spacious, modern and well equipped (often with a fridge and microwave), while others feel small or dated. Recurring issues include uncomfortable mattresses, heat from lack of air conditioning, street/bar noise, and occasional Wi-Fi/TV or plumbing problems.

Related guest reviews

8

Mrs

Nov 20, 2024

·

Stayed 3 nights

Great Location!! Rooms are newly refurbished and have microwave& fridge which was very useful.

4

Chris

Jul 20, 2025

·

Stayed 1 night

The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.

6

Davina

May 13, 2024

·

Stayed 2 nights

No aircon and the room was so hot it was uncomfortable. The sheets were too small for the bed, kept coming off. Our friends had a better room downstairs. No bar but the hotel is in town.

4

Dr William

Nov 24, 2025

·

Stayed 2 nights

Room was clean but the bed was like sleeping on the floor. We checked out after one night and we wernt offered another room or cashback, a sorry would have helped. The room was C19. We stay there frequesntly and although the bbeds aren't the best, this was by far the worst. Needs replacing.

8

Daniel

Jul 27, 2024

·

Stayed 2 nights

The room was large, the bed was comfortable. I was at the back on the courtyard so it was quiet but my friends were above the high street and could hear every drunken shouting match on a Saturday night at 3am so had a poor night's sleep. They should improve the windows to reduce noise. My room was fine only issue was there was hand wash in the shower as shower gel?!

4

Timothy

Sep 28, 2025

·

Stayed 1 night

Room was OK for price paid but bed uncomfortable - old mattress, sink into it, squeaked every time I moved. Poor nights sleep, not helped by shower dripping all night despite tap being turned off.

10

Craig

Jul 22, 2025

·

Stayed 1 night

The apartment was really nice and spacious, ideal for a party of four. Modern furniture and design, good kitchen facilities and good for couples looking to stay sort or long term. Right in the middle of the town so it is a very good location, but can get quite loud at night. Had to have the windows open because it was a warm night so I could hear noises and sirens outside. Ideal for trips like Cheltenham or RIAT, would stay again.

2

Poppy

Jul 21, 2025

·

Stayed 1 night

The staff were friendly and tried to help (couldn’t move rooms due to availability). The wifi only worked if you were standing right by the open window, climate control didn’t work at all, TV has fuzzy signal on all channels (staff seemed aware of this with no suggestions), fridge doesn’t stay on when you leave the room as they will only give one key and the shower drain was so blocked that you could only run the water in 90 second increments before it would overflow the basin.

8

Anthony

Apr 29, 2025

·

Stayed 3 nights

The hotel was good and it's location is excellent, however no lift and narrow winding corridors are not conducive to an elderly patron. The single bed mattress while adequate was lumpy in places and uncomfortable.

4

Jenni

Aug 12, 2023

·

Stayed 1 night

Check in was easy and the staff were lovely. First impressions of our room was that it was great, good amenities and clean. However when we went to go to bed later on and we found the curtains on one window were not long enough to cover the bottom of the window so didn’t keep the light out. The bed was also broken and dipped in on both sides. We went to reception who offered us another room but the bed in there was very low and was smaller which we weren’t happy with so chose to stick it out with the broken bed and used some towels to pad it out. I guess we only paid £59 for the night so they may say you get what you pay for but we would have been much better off somewhere else. Also the music outside is very loud and ends around midnight so it is tricky to sleep before this time.

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Service

Service is frequently described as friendly, helpful and accommodating, with staff resolving issues and offering upgrades. A few guests reported difficulties contacting the hotel, check-in confusion, or brusque interactions.

Related guest reviews

10

Jayne

Dec 1, 2025

·

Stayed 2 nights

Happy helpful staff.Great location.Cleam room.

4

Louise

Aug 10, 2025

·

Stayed 1 night

I needed to contact the hotel prior to arrival, this was impossible. No one would answer the phone despite trying several times. The room we were provided didn’t come with any of the amenities described upon booking. They did though provide us with a room with a fridge and microwave after complaining. This room was nice enough. The hotel itself is nice however all in all, it was a bad experience

8

Christopher

Oct 25, 2025

·

Stayed 2 nights

No onsite parking although 2 pay and display car parks directly behind the hotel. We were kindly upgraded to a family room which was spacious and had crockery, cutlery and glasses plus a microwave. Staff all very friendly and helpful. Less than 5 minute walk to restaurants and Gloucester Quays and 10 minute walk to the cathedral.

4

Gwenllian

Apr 14, 2024

·

Stayed 2 nights

Rude staff on check out Pillows and bedding poor quality Poor quality toiletries Dampness in corridors Not a pleasant hotel experience

10

d

Jul 27, 2025

·

Stayed 2 nights

Lovely stay at the hotel. Staff were always very friendly and helpful.

10

Charis S

Jan 10, 2024

·

Great value for money. Very kind staff at the hotel.

10

Tom

Oct 28, 2025

·

Stayed 1 night

Stayed with my wife, the hotel was ran by one man who was very busy but super friendly and very helpful. He would go above and beyond for us. The hotel itself needs some TLC it's a bit cluttered and untidy. The room was clean and what we needed but the drainage in the shower was really bad.

10

Melanie

Oct 27, 2025

·

Stayed 2 nights

Very close parking available and right in the centre of town. The receptionist was very friendly and I could tell he was a hard worker. There's a fridge/microwave, plates and cutlery available if you want to eat in which is a

10

Darren

Aug 20, 2023

·

Stayed 2 nights

The staff couldn't be any nicer, my room hadn't been cleaned and I was upgraded at no cost. I've stayed here a few times now and can't fault the staff, so friendly, caring and willing to help. Deserve a pay rise. Thank you

10

Siraj

Jan 15, 2024

·

Stayed 1 night

Friendly, responsive staff. Clean and well presented room. Easy access to local amenities.

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AI-generated summary based on recent guest reviews

Location

Very central for shops, the cathedral and Gloucester Quays, with easy walking access and nearby transport. Street-facing rooms can experience late-night noise.

Related guest reviews

10

James

May 20, 2024

·

Stayed 2 nights

Lovely staff! Great location.

8

Christopher

Oct 25, 2025

·

Stayed 2 nights

No onsite parking although 2 pay and display car parks directly behind the hotel. We were kindly upgraded to a family room which was spacious and had crockery, cutlery and glasses plus a microwave. Staff all very friendly and helpful. Less than 5 minute walk to restaurants and Gloucester Quays and 10 minute walk to the cathedral.

8

Simon

Sep 10, 2024

·

Stayed 1 night

Nice friendly hotel in the centre of Gloucester.

10

Martin

Apr 26, 2024

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Stayed 2 nights

Excellent location

10

Andrew

Aug 3, 2025

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Stayed 2 nights

Very enjoyable stay at a good price for a central location in Gloucester City.

10

Catherine

Nov 15, 2025

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Stayed 1 night

Great hotel. Central to facilities, spotlessly clean.

10

Debbie

Oct 26, 2024

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Stayed 1 night

The apartment was immaculate - fresh clean and modern. Very central to town centre and the quays. Staff very pleasant and helpful with parking locations. Wished we had booked longer - definitely recommend

8

Tom

Jul 15, 2024

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Stayed 2 nights

Room was nice and clean, great shower, good location. Room was very hot in the sunmer, ans loud outside.

10

Steve

Apr 6, 2023

·

Stayed 1 night

Great location

8

Barry

May 19, 2023

·

Stayed 1 night

Historic hotel situated in convenient area for walking around shopping and to the cathedral. Adjacent buildings preserved and mix with the modern. Only negative is the inconvenient and expensive offsite parking. Staff was extremely helpful.

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AI-generated summary based on recent guest reviews

Dining

Dining is limited: the property has a bar but no consistent breakfast or restaurant service. Some guests mention pricey drinks and rely on nearby cafes.

Related guest reviews

8

ron

Aug 26, 2025

·

Stayed 2 nights

Good budget hotel very friendly staff. Man that booked us in couldn't do enough for you. Nice little bar in hotel good outside sitting area. Excellent for a sunny day. Overall a very comfortable stay at a competitive price

8

Christopher

Oct 25, 2025

·

Stayed 2 nights

No onsite parking although 2 pay and display car parks directly behind the hotel. We were kindly upgraded to a family room which was spacious and had crockery, cutlery and glasses plus a microwave. Staff all very friendly and helpful. Less than 5 minute walk to restaurants and Gloucester Quays and 10 minute walk to the cathedral.

4

Chris

Jul 20, 2025

·

Stayed 1 night

The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.

8

John

Jul 10, 2023

·

Stayed 3 nights

The windows could do with attention, putty coming out paint peeled. The staff attended to our needs very well. We were disappointed that there was no dining available, and parking was expensive.

8

Gary

Jul 23, 2024

·

Stayed 1 night

Strange smell on entry to the hotel, but the room was nice, clean and had a fridge and microwave. Bed very confortable and shower was great. No breakfast was available but as its city centre there are cafes nearby. The car park is a public one and we managed to get a space, which cost about £12 I think. Do adding that to the cost of the room and with buying a breakfast does make it quite expensive compared to hotels like Holiday Inn, but they are not city centre. I would stay here again as the location is great if you are visiting Gloucester .

8

Julia

Jun 6, 2025

·

Stayed 1 night

The reception was closed and no sign to say uou meed to check in at the bar but no issues after this point. Bar area is modern. Halls to bedrooms are outdated but bedroom very clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$59
February	$69
March	$83
April	$71
May	$77
June	$76
July	$79
August	$72
September	$81
October	$76
November	$78
December	$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $96	5 $115
6 $45	7 $83	8 $83	9 $83	10 $65	11 $83	12 $148
13 $45	14 $83	15 $90	16 $90	17 $71	18 $76	19 $96
20 $45	21 $83	22 $90	23 $83	24 $71	25 $71	26 $96
27 $45	28 $83	29 $90	30 $90

Su	Mo	Tu	We	Th	Fr	Sa
				1 $71	2 $76	3 $127
4 $45	5 $77	6 $90	7 $90	8 $71	9 $71	10 $90
11 $45	12 $77	13 $90	14 $90	15 $71	16 $79	17 $102
18 $45	19 $77	20 $90	21 $90	22 $71	23 $97	24 $97
25 $45	26 $81	27 $90	28 $90	29 $71	30 $71	31 $95

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

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