Is parking available at the property?

Self parking is available on-site for a fee of MYR 10 per day. Please note that the parking fee does not include in/out privileges, and guests must pay upon each exit of the parking area.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately MYR 32 for adults and MYR 32 for children.

Are pets allowed at the property?

Pets are allowed at the property with a fee of MYR 800 per accommodation, per night. Service animals are exempt from this fee.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in is available for a fee, subject to availability. Guests are encouraged to contact the property at least 24 hours before arrival for check-in instructions.

Is there an airport shuttle service available?

Airport shuttle services are available for a fee of MYR 275 per vehicle (one-way, maximum occupancy 5). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, guests are advised to contact the property for specific details regarding accessibility features.

How is the property located in relation to key landmarks?

The property is centrally located in Kuala Lumpur, just a 3-minute walk from Suria KLCC Shopping Centre and a 6-minute walk from Petronas Twin Towers. It is also close to KLCC Park (0.4 mi) and Pavilion Kuala Lumpur (0.6 mi).

Does the property have a swimming pool?

Yes, the property features two outdoor swimming pools. Pool access is available from 8:00 AM to 10:00 PM, and the pools are open seasonally.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified, so guests are encouraged to contact the property for further details.

What is the policy for extra beds and cribs?

The property offers rollaway beds for a fee of MYR 180 per night. Guests should request extra beds in advance as availability is not guaranteed.

Ascott Kuala Lumpur - Iconic 5-Star Hotel in Malaysia

Average nightly price at Ascott Kuala Lumpur by month, last 12 months (USD)
Month	Average price
January	US$138
February	US$137
March	US$129
April	US$128
May	US$129
June	US$121
July	US$168
August	US$150
October	US$147
November	US$133
December	US$155

What guests think

Across many reviews, Ascott Kuala Lumpur stands out for its central KLCC location and large apartment-style rooms with kitchens, while recurring drawbacks include an outsourced, underwhelming breakfast during renovations and occasional maintenance issues with lifts or air-conditioning.

Guests also praise the pool and gym, and service is often described as helpful and accommodating. Cleanliness feedback varies, with some spotless stays but others citing odors, pests, or missed housekeeping. Wi-Fi can be unstable and heavy KLCC traffic may slow ride-hailing; expect spacious convenience over full-service polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are appreciated, with handy extras like a convenience store and laundry facilities; however, some areas feel dated, lifts can be slow or faulty, A/C issues occur, and parking policies draw complaints.

Related guest reviews

4

Mark

8 Oct 2023

·

The property is not well maintained, we had issues with the aircon and was super warm and though they sent their staff trying to fix it, it didn’t help at all and they didn’t even entertain our request changing the room. The room over all sure it was spacious, but nothing special. The pool area was just mediocre, it’s not staffed, and the ambience felt like a condominium pool. Do not recommend.

10

Xiao

17 Jul 2025

·

Stayed 10 nights

I booked a 10 day stay at this hotel. I was put to a smoking room that filled with strong smoking smell. The front desk manager told me that they had no other room available and promised to give a room upgrade next day, which she did. We enjoyed it. However, as an expedia VIP, I was told there was no other VIP benefits associated with my booking -- although Expedia.com stated I was entitled with some. The hotel room is spacious with the convenience of having all kitchen settings. The location is close to KLCC mall (only 5 mins walking). But the traffic is too busy in most of the day. It makes hard to get Grab as it is always some kinds of traffic jam around. Another inconvenience is the breakfast place is a building block away. It is quite inconvenience if there is a rain. Other than that, I like the hotel amenities, such as the self-laundry service. I will stay again!

8

Glenn

28 Nov 2024

·

Stayed 1 night

Hotel was okay. But tired and slow lifts but not a major problem. Sound proofing was good in that I could not hear any other guests, but not great when it came to traffic noise. Great facilities and fridge with a convenience store next door

6

Tak Mei

30 Apr 2024

·

Stayed 2 nights

Property facilities is dated and old. Need refresh

4

Adrian

26 Sept 2025

·

Stayed 4 nights

1. Key card have to be updated daily to access my room 2. Lifts not working well 3. Walk to next building for breakfast as restaurant in hotel is under renovation 4. Breakfast in the restaurant is mediocre at best 5. AC doesn’t work well. Only turns on 9-10pm

10

Rhett

5 Dec 2025

·

Stayed 1 night

Great pool

8

Chong jin

31 Dec 2022

·

Stayed 19,353 nights

Overall ok. Good location and property was clean and well maintained. Great gym and pool. A few things to work on. Parking should be complementary per what was advertised, assistance with bags was slow/did not happen on checkout.

10

Feng Mei

30 Dec 2024

·

Stayed 1 night

Loved the location. It’s literally just across the road from KLCC. It was great for shopping , dining and hailing a Taxi. The room was spacious and the pool upstairs had a great view. We loved it and would love to return again.

8

Karen Jean

8 Apr 2023

·

Stayed 4 nights

Mini market onsite

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10

Stephen

11 Nov 2023

·

Stayed 8 nights

The room was comfortable, the gym was excellent, and the staff were courteous and helpful. The location was ideal for access to the Convention Center, Petronas Twin Towers and other center city attractions. The breakfast at the adjacent Bodega was somewhat limited, but the staff were accommodating.

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Cleanliness

Feedback is mixed: several guests found rooms clean and well maintained, but others reported bathroom odors, pests, lingering smoke or damp smells, and inconsistent housekeeping.

Related guest reviews

10

Rupjyoti

13 Oct 2024

·

Stayed 3 nights

Our stay was good; rooms were well maintained and the kitchen had most of the necessary amenities. Unfortunately, there was a bad stench that was coming from the common toilet/bathroom.

8

Yuen Teh

9 Feb 2025

·

Stayed 4 nights

Very good location, room is nice. The restaurant was underconstruction, and we had to order breakfast everyday, and the breakfast was not good, although they provided some choices, there would be something wrong at the next morning. And it didn't taste good... I had to order grab food instead. They charged me NTD$1080 for the bad breakfast. The housekeeping didn't do a good job either, the trash was in the trash bin for five days without cleaning. The dishes were washed, but not clean.

6

Jose Rogelio

26 Aug 2024

·

Stayed 2 nights

I tried to change my booking several days in advance until it was no longer possible. So I had to stay in another hotel and only spend one night there. Two cockroaches were found in the kitchen, and a cotton swab was left on the carpet—very disappointed this time.

10

tony

28 Oct 2025

·

Stayed 4 nights

Room was clean, Staff were all polite and super helpful

10

Khalid

10 Nov 2023

·

Stayed 4 nights

Very comfortable stay, clean and well maintained room. Equiped with modern furnitures and design.

10

Jose Rogelio

29 Apr 2024

·

Stayed 1 night

I always use this hotel due its priviliged location, unfortunately this time, the room smelt like tabacco and both phones were not working.

8

KI YOUNG

8 Aug 2025

·

Stayed 1 night

As the family trip in Kuala Lumpur, it was good place to stay I think. It has 3 bed rooms (1 Twin, 1 King and 1 Queen) and separated 3 bath rooms. And also we can feel relax in big living room too. For the first time, I did not know why there were not any bottles of water. But I found the water purifier in the kitchen. Most of things were good, however in the king bed room, I could smell strange in the toilet (bath room). It was a little bit terrible, so the hotel needs to fix this matter.

2

David Wei Ping

22 Dec 2023

·

Stayed 5 nights

床太軟，房間看到蟑螂，有股發霉氣味，保潔一直忘記給擦手毛巾。

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8

Patricia

28 Aug 2024

·

Stayed 3 nights

We didn’t notice it on 1st day but when you come back to the room there is a smell that’s apparent in the front room where kitchen/living room is. Then smell becomes unnoticeable. It’s not apparent in the bedroom side. Cleaning staff was fine but noticed there was a disposable toothbrush kit toothpaste recap under the new items on the tray. It would be nice to have face towels instead of just 2 bath towels. Filtered water in kitchen for drinking is great

4

Dino

17 Dec 2025

·

Stayed 2 nights

La camera era trascurata, muffa in bagno, armadi economici, colazione non era all'interno dell hotel ma fuori in un'altra struttura, colazione non a livello...

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Rooms

Apartments are large and comfortable with kitchens and good beds. Some units feel dated or face traffic noise, and Wi-Fi reliability can be inconsistent.

Related guest reviews

8

Michael

11 Jun 2024

·

Stayed 4 nights

Rooms are well kept and very clean. Very good sized room as well. Great location and easy 10 min to Pavillion on the walkway or 2 min to the Petronius towers.

10

Hwee Ling

7 Jun 2024

·

Stayed 2 nights

Spacious. Walking distance to KLCC mall.

10

Fernando

14 Nov 2025

·

Stayed 3 nights

La habitación estaba muy amplia y cómoda, el servicio era bueno

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10

Sandra

31 Aug 2025

·

Stayed 2 nights

Great location, room was big and the bed was so comfy. Laundry service was a huge +. Location is great

10

Alice Ching

21 Oct 2025

·

Stayed 10 nights

Superb stay for family of 4 ppl at the spacious executive 2 bedrooms. We stayed for 10 days traveling around KL. It’s very close to KLCC mall and plenty choices of restaurants nearby. The staffs there are very helpful and friendly. Enough carpark space provided with only RM10 per day. Definitely will come back again.

10

Khalid

10 Nov 2023

·

Stayed 4 nights

Very comfortable stay, clean and well maintained room. Equiped with modern furnitures and design.

6

Isha

29 Jul 2023

·

If you're organizing an airport pickup for a large group, go with double what you think you need. We were 10 adults and the sent a van we crammed into that barely fit us and our luggage. Wifi in the rooms, gym, and pool was spotty at best and only really worked in the lobby. No lobby bathrooms.

10

FIRDAUS

9 Dec 2022

·

Stayed 3 nights

The only issue is the connection wifi is not stable.

10

Feng Mei

30 Dec 2024

·

Stayed 1 night

Loved the location. It’s literally just across the road from KLCC. It was great for shopping , dining and hailing a Taxi. The room was spacious and the pool upstairs had a great view. We loved it and would love to return again.

8

KI YOUNG

8 Aug 2025

·

Stayed 1 night

As the family trip in Kuala Lumpur, it was good place to stay I think. It has 3 bed rooms (1 Twin, 1 King and 1 Queen) and separated 3 bath rooms. And also we can feel relax in big living room too. For the first time, I did not know why there were not any bottles of water. But I found the water purifier in the kitchen. Most of things were good, however in the king bed room, I could smell strange in the toilet (bath room). It was a little bit terrible, so the hotel needs to fix this matter.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with upgrades and quick problem resolution noted. Some guests experienced slow or uninformative check-in and inconsistent assistance.

Related guest reviews

10

Alice Ching

21 Oct 2025

·

Stayed 10 nights

Superb stay for family of 4 ppl at the spacious executive 2 bedrooms. We stayed for 10 days traveling around KL. It’s very close to KLCC mall and plenty choices of restaurants nearby. The staffs there are very helpful and friendly. Enough carpark space provided with only RM10 per day. Definitely will come back again.

10

tony

28 Oct 2025

·

Stayed 4 nights

Room was clean, Staff were all polite and super helpful

10

khairiani

28 Feb 2025

·

Stayed 2 nights

We got a free upgrade which we are very grateful for. We have stayed here for all the times that we are in KL, and this is our 5th stay here. Will always come back here.

10

Fayaz

11 Jan 2024

·

Stayed 8 nights

Great time in Ascott. Perfect for a family with young kids. Excellent location and a 3 mins walk to KLCC. Thank you so much to Widya for making our stay amazing - we had a slight issue and Widya resolved the problem immediately.

8

Chong jin

31 Dec 2022

·

Stayed 19,353 nights

Overall ok. Good location and property was clean and well maintained. Great gym and pool. A few things to work on. Parking should be complementary per what was advertised, assistance with bags was slow/did not happen on checkout.

10

Erfanah

10 Jun 2023

·

Stayed 3 nights

Space and location is fantastic. Service is wonderful by all friendly and helpful staff.

4

Nur Izzah

18 Aug 2024

·

Stayed 3 nights

Property is dated, reception is clueless, reservations made months in adv but put us on diff floors. Almost charged me twice for tourism tax until I showed bank charge earlier. Not worth it…

10

Elrando

10 Jun 2024

·

Stayed 1 night

Amazing Location, friendly staff very helpful, nice hotel

10

WEIYA

22 Jul 2024

·

Stayed 3 nights

チェックインが時間かかった以外は完璧です。アップグレードやライトチェックアウトもしてくれましたし、また泊まりたいです。

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10

Keng Wei

31 Aug 2023

·

Stayed 2 nights

Friendly and helpful staffs, they will great you every tim. This hotel also walkable to KLCC within minutes.

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Location

Outstanding KLCC location steps from Petronas Towers, parks, and malls with easy walking access to sights. Peak-hour traffic can make Grab rides slow.

Related guest reviews

8

Michael

11 Jun 2024

·

Stayed 4 nights

Rooms are well kept and very clean. Very good sized room as well. Great location and easy 10 min to Pavillion on the walkway or 2 min to the Petronius towers.

10

Hwee Ling

7 Jun 2024

·

Stayed 2 nights

Spacious. Walking distance to KLCC mall.

10

Sandra

31 Aug 2025

·

Stayed 2 nights

Great location, room was big and the bed was so comfy. Laundry service was a huge +. Location is great

10

Alice Ching

21 Oct 2025

·

Stayed 10 nights

Superb stay for family of 4 ppl at the spacious executive 2 bedrooms. We stayed for 10 days traveling around KL. It’s very close to KLCC mall and plenty choices of restaurants nearby. The staffs there are very helpful and friendly. Enough carpark space provided with only RM10 per day. Definitely will come back again.

10

Charles

17 Feb 2025

·

Stayed 3 nights

Great location

8

Lawrence

15 Mar 2024

·

Stayed 7 nights

The staff was friendly and helpful. The area was close to the KLCC Park and nightly water show. Walking distance to the Petronis Towers. Aquarium was walking. Also the hop on and off bus has 2 stops close to the hotel.

10

Feng Mei

30 Dec 2024

·

Stayed 1 night

Loved the location. It’s literally just across the road from KLCC. It was great for shopping , dining and hailing a Taxi. The room was spacious and the pool upstairs had a great view. We loved it and would love to return again.

10

Elrando

10 Jun 2024

·

Stayed 1 night

Amazing Location, friendly staff very helpful, nice hotel

10

Sylvain

24 Jun 2025

·

Stayed 5 nights

Excellent hotel and pretty well located, 2 minutes walk to the Petronas Towers, 5 minutes to the Aquarium, to the Sky Bar, close to Pavillion Shopping Mall, restos, pubs, etc. Nice hotel, highly recommended.

10

khairiani

14 Jun 2024

·

Stayed 2 nights

I’ve been staying here for the past 5 trips in KL, location is perfect for families

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Dining

Breakfast is a recurring weak point: during restaurant renovations it is served off-site or as limited sets, and quality is often rated mediocre to poor.

Related guest reviews

10

Xiao

17 Jul 2025

·

Stayed 10 nights

I booked a 10 day stay at this hotel. I was put to a smoking room that filled with strong smoking smell. The front desk manager told me that they had no other room available and promised to give a room upgrade next day, which she did. We enjoyed it. However, as an expedia VIP, I was told there was no other VIP benefits associated with my booking -- although Expedia.com stated I was entitled with some. The hotel room is spacious with the convenience of having all kitchen settings. The location is close to KLCC mall (only 5 mins walking). But the traffic is too busy in most of the day. It makes hard to get Grab as it is always some kinds of traffic jam around. Another inconvenience is the breakfast place is a building block away. It is quite inconvenience if there is a rain. Other than that, I like the hotel amenities, such as the self-laundry service. I will stay again!

8

paul

19 Jul 2024

·

Stayed 4 nights

The hotel as an apartment is good and had a lovely massage . The area where it really lets itself down is the breakfast . we ate there the first morning and everything is below standard including coffee which you have to pay for espresso and they don't taste nice . we did not complain but ate at Gravy Baby so don't book breakfast . PS other guests have said the same to me

8

Yuen Teh

9 Feb 2025

·

Stayed 4 nights

Very good location, room is nice. The restaurant was underconstruction, and we had to order breakfast everyday, and the breakfast was not good, although they provided some choices, there would be something wrong at the next morning. And it didn't taste good... I had to order grab food instead. They charged me NTD$1080 for the bad breakfast. The housekeeping didn't do a good job either, the trash was in the trash bin for five days without cleaning. The dishes were washed, but not clean.

4

Adrian

26 Sept 2025

·

Stayed 4 nights

1. Key card have to be updated daily to access my room 2. Lifts not working well 3. Walk to next building for breakfast as restaurant in hotel is under renovation 4. Breakfast in the restaurant is mediocre at best 5. AC doesn’t work well. Only turns on 9-10pm

8

Dongsu

15 Jul 2024

·

Stayed 5 nights

방안에 전자렌지 있고 작은 싱크대 있어서 유용하게 사용하였다. 큰 냉장고 역시 시원한 맥주를 보관하기에 딱 좋았다. 방 사이즈도 넉넉하고, 직원들도 친절하여 가격대비 아주 훌륭하였다. 페트로나스 타워가 도보 3분 거리이고, 도보 5분거리에 편의점이 있다. 부킷빈탕까지 도보로 약 13분 걸리며 그 외 파빌리온도 15분 이내로 걸어 갈 수 있는 위치에 있어 위치상으로는 참 좋다. 단지 시내 중심이다 보니 퇴근시간대에 그랩을 타면 차가 움직이지 않는다는 단점이 있다. 한가지 아쉬운 것은 조식이 너무 부실하다는 것이다. 조식만 괜찮으면 다음에 또 이용할텐데, 조식이 많이 아쉽다.

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4

Brian

18 Feb 2025

·

Stayed 7 nights

It was 4 times the price my friends hotel i paid for bufet breakfast and they say closed for renovations they bring paper bag full of who knows what Asked desk they say what you pay for sory sir this is all we can offer for breakfast is local food i asked to cancel day 1 and refund but nothing they keep send 2 days i bring downstairs and say cancel

8

Muhammad Mustakeem

25 Apr 2024

·

Stayed 1 night

Upon arrival, the check-in process was ok, not much information about the hotel's facilities and services. The bed was incredibly comfortable, and the amenities provided in the room were of high quality. The hotel's location was perfect for exploring the city. The buffet breakfast at the hotel was really bad, with no food display and very limited. Overall, my stay at the Ascott Hotel was good. Rating 5/3

4

Dino

17 Dec 2025

·

Stayed 2 nights

La camera era trascurata, muffa in bagno, armadi economici, colazione non era all'interno dell hotel ma fuori in un'altra struttura, colazione non a livello...

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10

Stephen

11 Nov 2023

·

Stayed 8 nights

The room was comfortable, the gym was excellent, and the staff were courteous and helpful. The location was ideal for access to the Convention Center, Petronas Twin Towers and other center city attractions. The breakfast at the adjacent Bodega was somewhat limited, but the staff were accommodating.

8

Ana Paola

14 Jul 2022

·

Stayed 5 nights

La ubicación del hotel es excelente. Después de conocer algo de la ciudad volvería a hospedarme en la misma zona KLCC y sin duda en el mismo hotel. Muy amplio el departamento con dos recámaras, tiene todos los servicios, gimnasio, sauna y vapor, spa, alberca y jacuzzi. Solo no usamos la alberca. El personal muy amable. Lo único no tan bueno es el desayuno que por cierto estaba incluido y no sabía a la hora de reservar. Pero fue lo de menos porque la ubicación lo vale todo. Tienes lo que necesitas caminando.

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Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $130	13 $133	14 $151	15 $147	16 $147	17 $138
18 $123	19 $123	20 $128	21 $125	22 $125	23 $138	24 $133
25 $125	26 $128	27 $125	28 $127	29 $128	30 $144	31 $144

Su	Mo	Tu	We	Th	Fr	Sa
1 $230	2 $161	3 $161	4 $168	5 $196	6 $151	7 $133
8 $126	9 $125	10 $142	11 $133	12 $143	13 $134	14 $133
15 $133	16 $143	17 $135	18 $134	19 $135	20 $134	21 $144
22 $134	23 $143	24 $143	25 $133	26 $133	27 $144	28 $134
29 $135	30 $124

Ascott Kuala Lumpur

Prices for Ascott Kuala Lumpur

Monthly average prices

About this property

Location

Room options

2-Bedroom Premier

3-Bedroom Premier

Studio Premier

1-Bedroom Premier Twin

1-Bedroom Premier

2-Bedroom Executive

Guest reviews of Ascott Kuala Lumpur

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Ascott Kuala Lumpur

Prices for upcoming dates