Name: Best Western Premier Hotel Astoria
Address: Petrinjska 71, Donji Grad, Zagreb, Croatia, Zagreb, HR
Price range: $145–$539 per night
Rating: 8.9

What guests think

Based on recent reviews, Best Western Premier Hotel Astoria stands out for a generous breakfast, friendly service, and a walkable location near Zagreb’s main sights and stations, though some note dated rooms, weak air conditioning, and occasional noise.

Secure, gated on-site parking is frequently praised, although spaces can run out when arriving late. Rooms range from small and traditional to very spacious; some report limited views, spotty Wi-Fi on higher floors, and inconsistent or centrally controlled AC. Expect a classic, well-kept city hotel with convenient access for walkers and drivers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Secure, gated on-site parking is a major plus, though spaces can be limited at busy times. There is only one elevator causing waits, and a few guests found the bar/restaurant closed or limited in the evening.

Related guest reviews

6

Susan

Oct 9, 2025

·

Stayed 2 nights

The restaurant wasn’t open in the evening nor was the bar. The lights were on in the bar area but we never saw a bartender, nor a customer. Also there was no heating working in the room and a freestanding heater had to be brought to our room

10

Mark

Jun 7, 2025

·

Stayed 1 night

Great location with safe parking in’s the protected courtyard.

10

Reima

Sep 14, 2024

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Stayed 1 night

A convenient and good stay in the town centre. Staff are super helpful and good! If you’re booking this hotel because of parking facilities, make note that during weekends if you arrive late, you are likely to miss out and have to park elsewhere.

8

Andrea

Aug 4, 2025

·

Stayed 2 nights

Great location, nice to have parking, terrific breakfast

10

Arnie van

Jun 12, 2024

·

Stayed 1 night

Very convenient location and plenty of room for parking!

8

Alan

Aug 14, 2025

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Stayed 1 night

The hotel was reasonably close to the city centre and provided two of our requirements I.e. free car parking and breakfast.

10

Mila

Jun 28, 2024

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Stayed 1 night

Incredible front desk staff. Eager to assist and very welcoming. Only challenges - long wait for elevator (only one) and difficult to get luggage from parking - only stairs!

10

Ronald

Jul 14, 2025

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Stayed 1 night

The facility is a little old but the staff was great and it’s in a great location. Breakfast was delicious with lots of choices and the gated parking lot was a big benefit.

8

Ron

Jul 22, 2023

·

Stayed 1 night

Have returned to this hotel after 8 months. Gated parking with assigned parking spot. Parking may be limited if arriving late. Staff friendly and helpful. Quiet room. Continental breakfast above average.

8

Geert

Aug 19, 2023

·

Stayed 2 nights

Good location close to city centre. Breakfast room too small and over crowded: no cups anymore. Quality of food ok. Only 1 elevator.

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Cleanliness

Many guests find the hotel and rooms very clean, but several note lapses such as odors, limescale or mold in bathrooms, and occasional missed details.

Related guest reviews

4

Jasna

Oct 20, 2025

·

Stayed 1 night

Sängen och kudden luktade. Mattan var sliten och såg smutsig ut. Badrumsdricksglas var smutsig. Hade läppmärke på den. De hade bra utbud på frukosten. Städ och övrig personal var trevliga och hjälpsamma.

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10

Mark

Nov 28, 2025

·

Stayed 2 nights

The room was very spacious, and clean. The staff was friendly and helpful. The location was excellent!

10

Margaret

Jul 12, 2025

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Stayed 3 nights

Great location, friendly and knowledgeable staff Room was very clean and comfortable would definitely stay here again. All staff seemed to enjoy their work and made sure our stay was enjoyable.

8

OCTAVIO

Aug 14, 2024

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Stayed 2 nights

Ben posizionato, personale gentile, pulizia negli standard; la camera spaziosa, con qualche "ma" però: bagno senza prese di corrente, a parte quella del phone; presenza della vasca da bagno, alta e rischiosa; interno del frigorifero un po' sporco, cosa forse di poco conto ma che ti fa pensare ai criteri di igiene generale.

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10

Michelle

Jul 9, 2024

·

Stayed 2 nights

We had such a lovely stay at this hotel. It’s an older hotel but very well taken care of and super clean. The room was comfortable and had everything you needed. It was in a great location within walking distance to parks, tourist areas, tons of restaurants and shopping. Secure, gated parking! The staff was so nice and knowledgeable. We were greeted by Renato and he gave us great recommendations for restaurants, advice about parking and lots of information about the hotel. He was friendly and professional and made us feel welcomed. The hotel had a business center that was easy to access. What stood out the most was the complimentary breakfast included with your stay. Not only was the buffet excellent quality with so many choices, delicious coffees, both and hot cold choices.. but the service and staff was 5 star all the way. They paid great attention to detail, provided service, kept the tables super clean and made up, assisted guests and were always smiling. They were all dressed in uniforms and really did a superior job. I highly recommend this hotel.

8

Andry

Sep 16, 2025

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Stayed 1 night

Very nice room, very spacious and quiet. Bathroom -- some mold on caulking and around bathtub. Otherwise, a very nice hotel.

10

Karin

Apr 10, 2023

·

Stayed 2 nights

Das Hotel liegt sehr zentral. Die Zimmer sehr sauber. Das Personal sehr freundlich.

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10

Daniel

Oct 9, 2024

·

Stayed 4 nights

Excellent staff at this superbly maintained,. A good sized room which was very clean. A great breakfast and several public rooms.

8

Andreas

Jul 8, 2023

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Stayed 1 night

Fine room and breakfast, but cleaning especially in the bathroom could benefit from some descaling. Lights turned on in the middle of the night for no reason while we both was sleeping and the safe was noisy(?!).

8

Shirley

Oct 24, 2023

·

Stayed 2 nights

My stay was alright, the rooms are a bit small - as expected with European hotels. Staff at front desk were helpful, stored an extra bag for me while I was away on a tour. Staff in the restaurant were wonderful, very personable and breakfast buffet had ample choices of both regional dishes and generic breakfast items. The carpet in my room wasn't carefully cleaned, sadly carpeting often hides proper cleaning.

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AI-generated summary based on recent guest reviews

Rooms

Sizes and layouts vary from small, traditional rooms to very spacious suites; beds are generally comfortable. Several guests mention limited views, spotty Wi-Fi on upper floors, and inconsistent or centrally controlled AC, plus some street or corridor noise.

Related guest reviews

10

sue-anne

Sep 11, 2025

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Stayed 4 nights

Large room for family of 3 adults. Large room safe. 3 chairs for sitting plus sofa bed. Incredible breakfast!! Clean and elegant. Easy walk to the central square and tons of restaurants. Staff very helpful and accommodating. We will be back (in a week) and very happy to do so.

6

Nedzma

May 19, 2025

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Stayed 1 night

Noise late at night from people outside and around in the parking lot, and cleaning crew early in the morning making noises.

10

sue-anne

Sep 27, 2025

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Stayed 2 nights

Excellent breakfast! Comfortable room, spacious enough for 3 adults. Staff very nice and went out of their way to be helpful. Enjoyed the Turkish bakery nearby several times. Amazing baklava!! Short walk to the main square passing restaurants and shops.

10

Anna

Jun 29, 2024

·

Stayed 1 night

Great, short stay. Close to public trams. Great property. Lovely staff. Only issue is wifi on the sixth floor was really spotty.

10

John

May 13, 2025

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Stayed 2 nights

Centrally located. Room on small side, but pleasant

6

Vladimir

Jun 12, 2024

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Stayed 3 nights

Close to the center and a nice selection for a breakfast However for a 3 star hotel it had no air conditioning in our room. All 3 days we complained about it and they promise to fix it but nothing happened. Our room on average was 80 - 85 deg F (28 - 32 deg C).

8

Jose Antonio

Jun 16, 2025

·

Stayed 4 nights

The service is very good. The personnel responds quickly to any request. The breakfast buffet is excellent. Variety and good quality. The AC is average. At certain occasions it could feel a little warm. Rooms have a bathtub which may results a little uncomfortable to some guest. Location is a good one. Apart and near attractions at the time. Would recommend is the price is fair.

8

Jill

Apr 2, 2024

·

Stayed 2 nights

The hotel staff were exceptional. The breakfast buffet was fresh and had a good variety. The bed was comfortable but the room was tiny. You cannot control the temperature of the room, so that on a warm April day the room temperature was 27C. The only option was to open a window, but as the room faced another wall there was no breeze. Ask for a room overlooking the parking lot or the front of the hotel for that reason.

10

Ambigay

Aug 24, 2025

·

Stayed 3 nights

Overall, this is a pleasing hotel. The breakfast is excellent but the restaurant offerings are expensive without many choices. The location in lower town is fine if you want close access to the train but most of the action and sights are in upper town. There are also very few restaurants in this area. The classic king room was tight but the bathroom was spacious with plush towels. We walked to upper town and back fairly easily (20 minutes each way).

6

Franjo

Nov 25, 2025

·

Stayed 1 night

The room was clean but windows did not have a purpose - another wall 2 metres in front. Cleaners are pushy to leave the room although 3 hrs before the check-out time. Breakfast food and service are perhaps the best part of the stay.

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Service

Most reviewers praise welcoming, proactive staff and smooth check-in/out; several appreciated packed breakfasts and help with logistics. A few report curt front-desk interactions or rigid adherence to check-in times.

Related guest reviews

10

Karl

Jun 1, 2025

·

Stayed 3 nights

Location: Only a couple block walk from the train station on a quiet street. And a very short walk into the old town. Very convenient. Room: Had an upgrade to an executive room which was nice and spacious. Hotel: On a quiet street. Nice breakfast included. Clean rooms. Staff: Very nice and helpful during our stay. Would stay here again.

10

Judith

Jul 28, 2025

·

Stayed 2 nights

I didn’t arrive until after 11pm. I sent a message that it would be 10 but the bus was late. My check in was rapid and friendly. I replied to hotels.com about my check in and everything was excellent. The breakfast buffet was large, complete and everything was tasty.

10

Kevin

Sep 22, 2024

·

Stayed 2 nights

Wonderful customer service!

6

Monaf

Sep 3, 2025

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Stayed 1 night

Front desk, not even a smile , all of them, so get used to it while staying there. Don’t take it personal. They didn’t notify me when the room is ready to check in, even though I asked them to do so because I arrived early, two other guests checked in before the check in time listed on their hotel policy. The safe in the room is literally 1 inch above the ground, I mean who will bend that far, not for my age. The curtain is dirty. The view is a dumpster view, not city view, look at room # ??? Fifth floor, and you will know what I mean. I suggest they close the window or at least disclose to customers, be honest, you can still make money and be honest at the same time.

10

Mauricio

Sep 15, 2024

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Stayed 2 nights

Great value! The staff were all extremely helpful and courteous. We had many requests (early departure, etc.) and they made sure all went smoothly. Wonderful breakfast buffet!! Location is great, easily walkable to sites.

10

Hrvoje

Jul 21, 2025

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Stayed 1 night

Excellent service with great staff.

6

David

Oct 27, 2025

·

Stayed 3 nights

Hotel room itself was good. Service staff so-so, the lady who checked me out was not great. Location is so-so, not extremely close to the main things to see in Zagreb.

10

Daniel

Aug 17, 2024

·

Stayed 4 nights

Very helpful staff

10

Kevin

Oct 3, 2024

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Stayed 2 nights

Outstanding staff! Very helpful, extremely nice, and they go out of their way to make your stay a pleasant one. Great breakfast, quiet, and easy walking to Zagreb's attractions.

10

Albina

Aug 20, 2025

·

Stayed 2 nights

This was such a lovely ‘elegant’ hotel. The staff were lovely and so accommodating. Can’t say enough about the service.

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Location

Walkable to the main square, Old Town, and the train/tram hubs, making sightseeing easy. A few note the immediate area feels a bit run-down with graffiti and fewer nearby dining options.

Related guest reviews

10

William

Jun 2, 2024

·

Stayed 4 nights

The Hotel Best Western Astoria is in a neighbourhood that leaves something to be desired. The hotel itself is like a rose amongst thorns - a gem in the rough. Once you walk through the doors you easily forget the roughness of the neighbourhood.The room is splendid, clean and airy. Breakfasts, included with the cost of the room, are sumptuous. It's a very full buffet of a wide variety of choices, from proteins to fibre. Our check in agent (who was in the industry in Peru) gave a great dinner recommendation - Purger - which is an authentic Croatian restaurant. We would book the Astoria again, without hesitation.

8

Pascal

Jul 30, 2024

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Stayed 3 nights

Die Lage ist super. Das Zimmer hatte einen starken Rauchgeruch, wurde dann gewechselt, aber auch das neue Zimmer hat wieder so einen eigenartigen Rauchgerug jedesmal wenn man es betrat. Reception ist sehr nüchtern, bei Abreise keine Frage ob man zufrieden war, kein Danke für den Aufenthalt und nicht mal ein auf Wiedersehen. Frühstück hat zwar eine grosse Auswahl, ist aber nicht besonders lecker. Trotzdem war die Preis/Leistung gegenüber anderen Angeboten tiptop.

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8

Henk

Jun 23, 2024

·

Stayed 2 nights

15 min walk to city center, 10 minutes to trainstation. Hotel has own parkinglot, and it is free.

8

Kenneth

Apr 28, 2024

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Stayed 1 night

The room was too small for two people and did not have an adequate amount of electrical outlets, which was inconvenient for recharging our electronic devices. Also, the street where it is located is not great, with tons of graffiti, little lighting, and very few people out on a Saturday night. However, the hotel itself was very clean and the two women at the check-in desk were very friendly and helpful.

10

Andrew

Jun 4, 2025

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Stayed 3 nights

This property is within an easy 10 minute walk to “old town” Zagreb, is well maintained and offers a great breakfast.

10

Eduardo

Feb 1, 2026

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Stayed 2 nights

The hotel is very clean, room is comfortable and breakfast is outstanding. Walking distance from the main tourist attractions.

10

Gwendolyn

Jul 17, 2025

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Stayed 2 nights

very easy to get to close to train station

10

Ambigay

Aug 24, 2025

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Stayed 3 nights

Overall, this is a pleasing hotel. The breakfast is excellent but the restaurant offerings are expensive without many choices. The location in lower town is fine if you want close access to the train but most of the action and sights are in upper town. There are also very few restaurants in this area. The classic king room was tight but the bathroom was spacious with plush towels. We walked to upper town and back fairly easily (20 minutes each way).

10

Vernes

Jul 25, 2024

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Stayed 1 night

Great location and great choice of restaurants near by. Loved it. If I am coming back to Zagreb definitely going to stay longer.

10

Bernard

Jun 26, 2025

·

Stayed 1 night

Very convenient location. Close to the train station and the main square and shopping area

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AI-generated summary based on recent guest reviews

Dining

Breakfast consistently earns high praise for variety and quality, with several calling it outstanding. Occasional downsides include crowded service or slow restocking, and a few noted the restaurant/bar had limited evening availability or choices.

Related guest reviews

10

PAUL

Nov 13, 2025

·

Stayed 1 night

Staff brilliant and friendly. Breakfast was superb

6

Susan

Oct 9, 2025

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Stayed 2 nights

The restaurant wasn’t open in the evening nor was the bar. The lights were on in the bar area but we never saw a bartender, nor a customer. Also there was no heating working in the room and a freestanding heater had to be brought to our room

8

Gilman

Sep 29, 2025

·

Stayed 1 night

Very helpful staff. Room was good, internet WiFi connection was slow. Breakfast was crowded and many items were not restocked in a timely way. Parking was convenient.

10

Howard

Oct 28, 2025

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Stayed 1 night

This was an ideal choice for our stay, only one night in Zagreb at the end of our holiday. The staff were so kind and helpful in helping me navigate a booking error and so were the people at Expedia. The breakfast was amazing and the location was awesome.

10

Benett

Jul 31, 2025

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Stayed 2 nights

Excellent breakfast! All staff was super friendly and helpful! Convenient location, very near train station and not far from bus station. Easy walk to center of town!

10

Nevine

Jun 19, 2024

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Stayed 3 nights

Great location! Great service! Amazing breakfast included with so many options….will definitely book again in the future!!

10

turgut

Jul 27, 2025

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Stayed 2 nights

A very nice hotel, ten minutes walking to the old town. The breakfast was very delicious and there were lots of varieties.

10

Ambigay

Aug 24, 2025

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Stayed 3 nights

Overall, this is a pleasing hotel. The breakfast is excellent but the restaurant offerings are expensive without many choices. The location in lower town is fine if you want close access to the train but most of the action and sights are in upper town. There are also very few restaurants in this area. The classic king room was tight but the bathroom was spacious with plush towels. We walked to upper town and back fairly easily (20 minutes each way).

10

Milenko

Jun 25, 2025

·

Stayed 1 night

Best breakfast in a hotel, ever.

8

Geert

Aug 19, 2023

·

Stayed 2 nights

Good location close to city centre. Breakfast room too small and over crowded: no cups anymore. Quality of food ok. Only 1 elevator.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$113
February	$127
March	$136
April	$135
May	$178
June	$160
July	$138
September	$200
October	$163
November	$144
December	$165

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7 $201	8 $192	9	10 $164	11 $195	12
13 $145	14 $165	15 $192	16 $295	17 $198	18 $196	19 $169
20 $195	21 $198	22 $198	23 $539	24 $192	25 $196	26 $198
27 $197	28 $196	29 $196	30 $539

Su	Mo	Tu	We	Th	Fr	Sa
				1 $196	2 $205	3 $205
4 $196	5 $196	6 $196	7 $196	8 $193	9 $198	10 $196
11 $177	12 $177	13 $198	14 $198	15 $198	16 $184	17 $184
18 $184	19 $184	20 $184	21 $181	22 $184	23 $184	24 $184
25 $180	26 $184	27 $169	28 $176	29 $175	30 $169	31 $174

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Monthly average prices

About this property

Location

Guest reviews

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Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Best Western Premier Hotel Astoria

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