Name: Oaks Port Douglas Resort
Address: 87-107 Port Douglas Road, Port Douglas, Queensland, Australia, Port Douglas, Queensland, AU
Price range: $95–$336 per night
Rating: 7.88

What guests think

At Oaks Port Douglas Resort, travelers frequently commend the friendly team, expansive lagoon pool, and serene tropical grounds, though experiences vary by building and season, with noticeable differences in room comfort and overall experience.

Many rooms and apartments are spacious and practical for families, but others feel dated, have noise or damp odours, and Wi-Fi can be patchy in some blocks. Staff interactions are often warm and helpful, yet service consistency varies, with reports of slow or confusing check-ins and periodic towel or housekeeping shortfalls. Breakfast ranges from good to average while dinner choices and pool bar hours are sometimes limited; the quiet location is a short drive from town with shuttle options. Expect a relaxed resort vibe with a great pool and mixed consistency elsewhere.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The expansive lagoon pool and tropical grounds are highlights, with a games area and ample parking noted; families enjoy the pool and swim-up bar. Downsides include limited pool bar hours, frequent pool towel shortages, some maintenance wear, and no lifts.

Related guest reviews

8

Sandie

Mar 19, 2024

·

Stayed 2 nights

Pool was great.

8

Michael Harry

Nov 28, 2025

·

Stayed 7 nights

Staff all lovely, pool fabulous

6

Sue

Jul 11, 2025

·

Stayed 4 nights

Our first room was very tired with stained carpets and old tvs. They were kind enough to move us to a refurbished unit which was much better though no wifi for the whole stay unless you were close to the main area. It looked nice for families with a nice big pool.

10

Alison

Oct 28, 2024

·

Stayed 1 night

The massive pool was lovely as was the breakfast buffet. There are no lifts but staff are happy to bring your luggage upstairs for you. Beautiful place to stay.

8

Kara

Jul 24, 2023

·

Stayed 2 nights

Friendly and helpful staff, beautiful entryway, spacious room, nice lagoon pool and swim up bar. Nice touch to have the fans and music playing when we checked into the room. Pool bed cushions need a refresh (older with some cracking and some dirty from weather) and some minor refurbishment in rooms would improve the feel (e.g. clean floor grout, fix carpet pulls, etc). Overall a nice stay and some minor maintenance would make it great.

8

Cassandra

Oct 11, 2025

·

Stayed 6 nights

The room and pool were very large and spacious. The staff at the front desk were amazing! I could not say the same for the evening restaurant, the staff were aloft, inattentive and not overly keen to be there. The food was average so we chose to go into Port. Our week stay was wonderful

10

Sam

Oct 5, 2025

·

Stayed 4 nights

Nice apartment with everything we needed. Good pool for the kids to play in. Restaurant was ok but good value. Pool needs more pool towels as they run out quick

10

Daniel

Jul 18, 2025

·

Stayed 7 nights

A great resort for kids. Plenty to do and a very nice pool.

6

Franco

Jul 5, 2024

·

Stayed 8 nights

Good facility and location, however regularly understaffed. Limited and restricted food and bar options regularly. No fresh pool towels for 3 days.

8

Danielle

Jun 29, 2025

·

Stayed 7 nights

Very comfortable rooms. Handy having a separate bedroom and living area with a baby. Same with having a washer/dryer and a kitchen. Fun games area with pool, table tennis and darts. Pool was nice. Where the property could be improved is the food. Breakfast was fine but lunch and dinner lacked a bit. Was a a bit disappointing. But the stay was great.

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Cleanliness

Feedback on cleanliness is mixed: several guests found rooms clean, but many cite stained carpets, mould in bathrooms, musty odours, insects, and inconsistent or infrequent housekeeping.

Related guest reviews

8

Tracey

Jun 19, 2025

·

Stayed 10 nights

Oaks Resort overall was good, unfortunately the towels and sheets were dirty, but the hotel staff were fabulous and organised house keeping to replace the towels and change the sheets very promptly. The pool area was fabulous as was the gardens surrounding Oaks Resort. We would no hesitate to stay there again.

6

Scott

Dec 10, 2024

·

Stayed 3 nights

The property could be 5/5, however the rooms require maintenance and better cleaning. One of our internal sliding door handles was non-existent and often got stuck on the tracks. Our shower had mould, rust and a build up of dust on the windowsill. All counter and table tops had some type of spills on them that weren’t cleaned properly. Our fridge had spills throughout and some had even leaked and dried onto the floor. In saying that, The staff are all really friendly. The facilities (mainly the pool) are great and it is close enough to everything in Port Douglas. Everything else (apart from our actual room) was great.

4

Susan

Nov 4, 2025

·

Stayed 3 nights

Hotel.com missold my booking as I booked a poolside 1 bedroom apartment but got a 1 bedroom apartment with a garden view so far out we were nearly next plot. The wall outside the sitting area was covered in mould and filth with a small tree growing . There was no connector to charge a mobile, the bedroom carpet was heavily stained, and a 70s style bath with jets which my husband couldn’t use at all and nearly tripped me getting in and out as we both have arthritis. The shower was over the bath, no slip mat and dangerous to elderly. The cooking top was dark glass and you couldn’t see how to use the controls except with a torch. The bed was exceptionally comfortable. The bedroom fan was either tornado mode or barely moving. Reception gave us a connector on our second day, but only contacted us on our third to be lately offered another apartment with only one night left? They confirmed Hotel.com booked us a garden apartment and not a poolside apartment. As we hadn’t booked a breakfast a charge of $30 was made instead of $25. The breakfast buffet was very average and the fresh fruit was abysmal, slices of various melon and pineapple. The staff were very welcoming and advised to book avoiding the $5 surcharge. If you wanted just coffee or tea it was still the $30 charge.

8

Chantel

Sep 24, 2025

·

Stayed 3 nights

The room has a really musty moody smell. Ants on the bedroom floor. Other than that the pool was awesome, not enough facilities for kids

4

Arlene

Aug 2, 2024

·

Stayed 7 nights

The rooms were below average cleanliness

8

Theo

Aug 3, 2025

·

Stayed 8 nights

Staff were excellent. Bed was far too soft. Carpet area in bedroom not clean as evidenced by dirt on soles of feet and socks after walking in area.

6

Yen Ju

Jul 29, 2023

·

Stayed 3 nights

The housekeeping was below average. Didn’t replace any of the towel. Had to call for 30 min to have these replaced. Didn’t wash the used cups. Didnt clean thoroughly.

6

GRAEME

May 16, 2023

·

Stayed 13 nights

The place looked tired needed updating . Cleaning didn’t exist as we were there for 13 nights. Pool great but needed mould cleaning.

2

Faye

May 30, 2025

·

Stayed 1 night

I stayed here for one night for work, having stayed in other oaks resorts, I thought I would be comfortable and refreshed for work. I know the hotel is in port Douglas so you can expect some insects but my room genuinely looked like it hadn’t been cleaned in weeks. They put me in a room on the side of the property that clearly hadn’t been refurbished. There were spiders and cobwebs in every corner of the room, an ant trap behind the kitchen sink, no draft blocker under the door so insects were just walking straight under the door (in a 4 star resort just put draft blocker tape under the front door). There were hundreds of ants eating dead Beatles on the kitchen floor but no ant spray or bug spray. But the final straw was there were ants in the BED!! For hours I just kept finding ants crawling on me in bed so I finally moved furniture around and right behind the bedside table was a hole in the wall with hundreds of ants just crawling the wall. I called reception and they had to move me at 12:30 in the morning, the middle of the night before I had work at 7 the next morning! The next room was one of the refurbished rooms so it was better, it had been cleaned in the last month. But yet again ants in the bed… same exact problem. Ants just crawling through the wall onto the bed. I stay in hotels for work all over QLD and NSW every week and this was one of the worse stays I’ve had. I’ve stayed in safari tents and camp sites that were cleaner and more comfortable.

4

joshua

Jan 16, 2024

·

Stayed 1 night

First I was checked into a room that had not been cleaned, after having to walk back to reception in the rain I was moved to another room however the only thing that I could say was positive is that the bed was comfortable, the carpet was filthy with stains everywhere, the bathroom was really not good with no face washers or bath mat so rather slippery getting out of the shower, the shower had mold all over the roof and other places, bits of wood missing from around the sink area with exposed particle board, I was offered a bottle of wine after the first room was not cleaned however when delivered it was a warm bottle of sparkling wine all in all rather disappointing and considering I have stayed here on several occasions this will definitely be the last time I will stay here.

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Rooms

Rooms vary: many are spacious and comfortable with practical apartment layouts, but others feel dated, have poor soundproofing or damp odours, and mattress comfort is inconsistent. Wi-Fi is unreliable in some blocks.

Related guest reviews

8

Jodi

Sep 22, 2025

·

Stayed 5 nights

A good overall property, the rooms are quite noisey and you can hear everyone around you. The restaurant don’t have a lot to offer but it is the perfect location neat and clean.

2

Zoe

Apr 10, 2023

·

My husband and I booked to stay here during our trip around Australia. We booked to stay for 3 nights. We booked this hotel based on it being a 4 star hotel and the photos on their website. The photos do not reflect the current state of the hotel. This hotel is in serious need of updating. The rooms are very basic and dated and do not have the basic amenities that I would expect from a 4 star hotel. The room was not cleaned during our stay and smelt damp. The Wi-Fi did not work in our room and the room had very poor soundproofing (we were able to clearly hear the TV next door). The room also seemed poorly layed out with the air conditioning unit being placed right next to the bed causing cold air to be blasted into your face all night. This hotel was very disappointing and we were not wanting to return to it at the end of the day. It was having a negative impact on our holiday and we ultimately checked out early to a different hotel. The only positive of this hotel was the friendliness of the staff.

6

James

Aug 21, 2024

·

Stayed 3 nights

I called before staying at this property to make sure they had working wifi in room. When I got there and was told it was not working they said I could have a conference room to do some work but I also could not use the smart tv in my room so what is the point.

6

Sue

Jul 11, 2025

·

Stayed 4 nights

Our first room was very tired with stained carpets and old tvs. They were kind enough to move us to a refurbished unit which was much better though no wifi for the whole stay unless you were close to the main area. It looked nice for families with a nice big pool.

8

Alex

Apr 5, 2025

·

Stayed 1 night

I was upgraded to an apartment which was so spacious and comfortable. Only drawback was that wifi did not work anywhere in the complex, which is unusual. There was also a very loud smoke alarm at 12.30am that would have woke up everybody. I was informed a fire in a microwave in a room triggered it. But did it have to sound in the entire complex? Quite a shock! Luckily I got back to sleep.

8

Kara

Jul 24, 2023

·

Stayed 2 nights

Friendly and helpful staff, beautiful entryway, spacious room, nice lagoon pool and swim up bar. Nice touch to have the fans and music playing when we checked into the room. Pool bed cushions need a refresh (older with some cracking and some dirty from weather) and some minor refurbishment in rooms would improve the feel (e.g. clean floor grout, fix carpet pulls, etc). Overall a nice stay and some minor maintenance would make it great.

6

Chloe

Jan 20, 2024

·

Stayed 3 nights

We really struggled to come to terms with the old soft saggy and dirty matresses, however turning them upside down was an improvement in firmness and hygiene so we managed some decent sleep. Room felt really low budget and old. We really liked the outdoor space at the hotel with the ponds and plants, also enjoyed the pingpong table in reception, otherwise sorry but we wouldn't stay here again.

10

Martin

Aug 25, 2023

·

Stayed 6 nights

The rooms were very big and spacious.. The bed was very comfortable and it was very quiet..

8

Danielle

Jun 29, 2025

·

Stayed 7 nights

Very comfortable rooms. Handy having a separate bedroom and living area with a baby. Same with having a washer/dryer and a kitchen. Fun games area with pool, table tennis and darts. Pool was nice. Where the property could be improved is the food. Breakfast was fine but lunch and dinner lacked a bit. Was a a bit disappointing. But the stay was great.

6

Clare

Aug 19, 2023

·

Stayed 11 nights

The rooms smelt of mildew not enough air flow Rooms needed screens on doors so you could open to get the airflow The Wifi was not working most of the time and it was advertised Phones weren’t working so you couldn’t get Reception All in all a lot of work to be done Cracks in pool area and again mildew showing Pool table needing fixing I am assuming no maintenance was done during COVID.Beds need an upgrade and carpets refreshed. Not a four star rating

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Service

Staff are widely described as friendly and helpful, with some excellent check-ins and occasional upgrades. However, service can be inconsistent, including delays at reception, poor communication, understaffing, and slow responses to issues such as towel shortages or room problems.

Related guest reviews

6

Scott

Aug 18, 2024

·

Stayed 5 nights

Arrived for check in with 2 friends, lady checking us in wasn’t the friendliest, we all have those days, but check in was a disaster, she gave us very brief instructions on how to find our rooms, no mention of any of the hotel facilities, no mention of “happy hour”, breakfast information, how the bus works or told anything about booking tours etc. thankfully we have Google. Finding the room was a challenge due to the poor instructions, get to the room and find out I’m missing some towels, I spoke to reception and was advised of an issue with towels coming up from Cairns, ok things happen but why wasn’t this mentioned at check in, reading the reviews on Google this towel situation has been going on for a number of weeks along with a number of other problems. Overall the room was clean, the pool was great and the staff were friendly.

10

George

Aug 10, 2024

·

Stayed 7 nights

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. We stayed in a hotel room and a one bedroom apartment on our stay. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant had a delicious assortment on their menu and we enjoyed dining there. I we would highly recommend this resort and would love to stay there again in the future. Thanks for a memorable holiday!

2

Joe

Aug 24, 2024

·

Stayed 1 night

After arriving about 2pm had to wait until4-45 for our room eventually contacted manager who put blame on wotif worst service we have ever encountered and we were not the only one only replying to this now as manager said she would be following this problem and emailing us back which has never happened Joe 0431676972

10

Liam

Jul 22, 2025

·

Stayed 2 nights

Staff was the hero here- Barstaff and cook in morning, short quick chats make it so pleasant. Great check in by the young lady having rooms with kids split, accommodated us well.

10

Brett

Jul 16, 2023

·

Stayed 7 nights

The staff could not do enough for us they made our stay even better thank you for making my birthday trip such a wonderful time

8

Michael Harry

Nov 28, 2025

·

Stayed 7 nights

Staff all lovely, pool fabulous

6

Cheryl

Sep 29, 2023

·

Stayed 4 nights

Our stay was just ok. We had issues every day with having to call for bathroom towels, our bed was made daily but no vacuuming, rubbish bin not empty, internet was really bad and was told we could have a dongle which never eventuated. Pool is open until 10 pm so when you swam in the morning there were dirty glasses and empty food containers left out, I saw 3 glasses left by the pool for 2 days. The restaurant forgot half our order and had to be reminded twice. We asked for our luggage to be collected 1 1/2 hours before departure and they left a bag in our room and despite continuing requests to go and get it our key had already been handed in, no one would get it so it held up our transfer.

6

L G

Aug 19, 2024

·

Stayed 4 nights

Very limited dining and very expensive, the walkways to your rooms are dirty and dead leaves have been left, you can order room service from your room but must pick it up yourself,the pool bar has very limited hours for a holiday resort, The staff are Amazingly helpfull, No wifi in our block off rooms,they really need to pull there socks up

10

George

Aug 10, 2024

·

Stayed 7 nights

The Oaks Resort is a beautiful resort. The staff are all friendly, polite, helpful and professional. The rooms are private, clean, spacious, well equipped with clean bathrooms, comfortable beds and comfortable living areas. The pool, bar, outdoor areas, games area were all very well presented and made for a very enjoyable stay. The restaurant presented meals that were of a high level of dining.

6

Cariza

May 6, 2024

·

Stayed 1 night

When we arrived to check in the front desk was unmanned. We waited 20 minutes before being helped and the front desk clerk didn’t even apologise. Our room had bugs in it which wasn’t the greatest.

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Location

Set in a quiet area a short drive from central Port Douglas; many tours pick up at the resort. A paid shuttle is available for trips to town and the marina.

Related guest reviews

10

Cheryl

Sep 8, 2025

·

Stayed 2 nights

The setting was lovely - the room was private and lovely outlook - short drive to Port Douglas central Lovely staff

6

Raymond

Jul 22, 2024

·

Stayed 5 nights

The property could be looked after a bit more but the staff were lovely. It’s in a good location not too far from the town centre.

10

Selina

Sep 16, 2025

·

Stayed 3 nights

Nice quiet resort as it was away from the main area but still close enough to access easily.

10

Aaron

May 28, 2023

·

Stayed 2 nights

Close to cbd of Port Douglas. Convenient shuttle bus for boozy nights out and relaxing pool quiet and relaxing times

10

Carol

Apr 8, 2024

·

Stayed 4 nights

The area is very private, surrounded by beautiful gardens and ponds with lotus flowers and water lillies. The atmosphere is serene and peaceful. The staff is friendly and welcoming. Many day trips pick up at the property and it's only a short drive to town or the marina

8

Martin

Sep 23, 2024

·

Stayed 2 nights

Very nice hotel in Port Douglas. Service and breakfast were very good. Not to near to Port Douglas town , you have to take a paid shuttle

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AI-generated summary based on recent guest reviews

Dining

Breakfast ranges from good to average, but dinner offerings are repeatedly described as limited, with some nights only pizzas and variable hours; bar and restaurant service can feel inattentive. A few guests enjoyed the food and value.

Related guest reviews

8

Jos

Aug 26, 2025

·

Stayed 2 nights

Room was clean and towels were changed daily. Reception staff helpful and pleasant Bar and restaurant staff weren’t so helpful, very limited wine choices Pool was clean and warm

10

Tim

Aug 8, 2024

·

Stayed 1 night

Great breakfast!

10

james

Jun 16, 2025

·

Stayed 2 nights

The staff were wonderful as was the food and accommodation.

4

Susan

Nov 4, 2025

·

Stayed 3 nights

Hotel.com missold my booking as I booked a poolside 1 bedroom apartment but got a 1 bedroom apartment with a garden view so far out we were nearly next plot. The wall outside the sitting area was covered in mould and filth with a small tree growing . There was no connector to charge a mobile, the bedroom carpet was heavily stained, and a 70s style bath with jets which my husband couldn’t use at all and nearly tripped me getting in and out as we both have arthritis. The shower was over the bath, no slip mat and dangerous to elderly. The cooking top was dark glass and you couldn’t see how to use the controls except with a torch. The bed was exceptionally comfortable. The bedroom fan was either tornado mode or barely moving. Reception gave us a connector on our second day, but only contacted us on our third to be lately offered another apartment with only one night left? They confirmed Hotel.com booked us a garden apartment and not a poolside apartment. As we hadn’t booked a breakfast a charge of $30 was made instead of $25. The breakfast buffet was very average and the fresh fruit was abysmal, slices of various melon and pineapple. The staff were very welcoming and advised to book avoiding the $5 surcharge. If you wanted just coffee or tea it was still the $30 charge.

8

Cassandra

Oct 11, 2025

·

Stayed 6 nights

The room and pool were very large and spacious. The staff at the front desk were amazing! I could not say the same for the evening restaurant, the staff were aloft, inattentive and not overly keen to be there. The food was average so we chose to go into Port. Our week stay was wonderful

8

Krystle

Oct 21, 2024

·

Stayed 6 nights

Dining options are sad. Would of been so much better if different variety of food options.

10

Sam

Oct 5, 2025

·

Stayed 4 nights

Nice apartment with everything we needed. Good pool for the kids to play in. Restaurant was ok but good value. Pool needs more pool towels as they run out quick

8

Mark

Sep 1, 2024

·

Stayed 2 nights

Only pizzas some nights

8

Danielle

Jun 29, 2025

·

Stayed 7 nights

Very comfortable rooms. Handy having a separate bedroom and living area with a baby. Same with having a washer/dryer and a kitchen. Fun games area with pool, table tennis and darts. Pool was nice. Where the property could be improved is the food. Breakfast was fine but lunch and dinner lacked a bit. Was a a bit disappointing. But the stay was great.

10

Vicki

Jun 15, 2025

·

Stayed 1 night

Great location excellent service and the rooms are of high standard also restaurant was of high standard and staff were friendly Thoroughly recommend staying there

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AI-generated summary based on recent guest reviews

Month	Average price
January	$155
February	$134
March	$113
April	$115
May	$127
June	$166
July	$243
August	$216
September	$154
October	$146
November	$118
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $208	3 $214
4 $162	5 $114	6 $109	7 $109	8 $159	9 $230	10 $290
11 $181	12 $106	13 $106	14 $106	15 $106	16 $107	17 $107
18 $106	19 $106	20 $107	21 $106	22 $106	23 $106	24 $106
25 $106	26 $106	27 $107	28 $106	29 $106	30 $107	31 $106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $182	22 $336	23 $95	24 $106	25 $158	26 $246
27 $137	28 $137	29 $100	30 $105

Prices for Oaks Port Douglas Resort

Monthly average prices

About this property

Location

Room options

Hotel Room, Garden View

1 Bedroom Garden View Premier-No Housekeeping

1 Bedroom Garden View, No Housekeeping

1 Bedroom Pool View

1 Bedroom Pool View, No Housekeeping

Hotel Room, Pool View

Hotel Room Garden View Premier-No Housekeeping

Premier Room, 2 Bedrooms, Pool View (No Housekeeping)

2 Bedroom Garden View Premier

1 Bedroom Garden View Premier

Hotel Room Garden View, No Housekeeping

Hotel Room Garden View Premier

Premier Room, Pool View

Hotel Room, Pool View, No Housekeeping

2 Bedroom Garden View Premier-No Housekeeping

2 Bedroom Garden View

2 Bedroom Pool View

Premier Room, Pool View (No Housekeeping)

Premier Room, 1 Bedroom, Pool View

Premier Room, 2 Bedrooms, Pool View

1 Bedroom Garden View

2 Bedroom Pool View, No Housekeeping

2 Bedroom Garden View, No Housekeeping

Premier Room, 1 Bedroom, Pool View (No Housekeeping)

Guest reviews of Oaks Port Douglas Resort

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Port Douglas Resort

Considering this hotel for your Port Douglas trip?

Prices for upcoming dates