Name: Sheraton Grand Mirage Resort, Port Douglas
Address: Port Douglas Road, Port Douglas, Queensland, Australia, Port Douglas, Queensland, AU
Price range: $268–$1,885 per night
Rating: 8.58

What guests think

At Sheraton Grand Mirage Resort, Port Douglas, travellers consistently highlight the vast lagoon pools, direct Four Mile Beach access, an excellent breakfast, and multiple on‑site dining options that suit families, couples, and groups.

Rooms are often spacious, but several guests mention dated bathrooms, noisy or hard‑to‑control air‑conditioning, occasional noise from events, and mixed bed comfort or in‑room tech. While the pools are a major draw, recurring comments note some areas needing deep cleaning or renovation, occasional closures for events or works, and pricey cabanas. Service is frequently praised as friendly and helpful, though periods of understaffing can bring slow responses, long waits at breakfast and pool bars, and occasional billing or check‑in frustrations. Expect a relaxing beachfront resort stay with standout pools and gardens, tempered by variable maintenance and service speed.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extensive lagoon pools are the standout, with bars and plenty of seating; some pools were closed for events or renovation, the swim‑up bar cleanliness and speed drew complaints, and cabanas are expensive. The gym is off‑site at the golf club; parking is generally available.

Related guest reviews

8

Rhiana

Oct 4, 2025

·

Stayed 5 nights

Plenty of parking, spacious rooms, lovely pools. Good location.

8

Marisa

Dec 9, 2024

·

Stayed 5 nights

We’ve been looking forward to staying at the Grand Mirage for years. It has lovely grounds and pools - great for kids and adults alike. The upsides: the pool bar, dining options (Lagoon Bar was great!) and access to the beach. The middle ground: The resort itself seems to be in need of some upkeep. There were pool renovations underway while we were there which will be lovely when it’s done. The main pool with the swim up pool bar needed a good deep clean :-/ Overall we had a great time!

8

Mariano

Jan 21, 2026

·

Stayed 4 nights

Great resort with same very nice breakfast and dinner menu’s, but the swimm up bar was very dirty.

10

Lesley

Feb 4, 2026

·

Stayed 5 nights

Clean and spacious room. Great pools. Fantastic breakfast buffet. Friendly staff.

10

Mariano

Dec 29, 2025

·

Stayed 4 nights

Overall a great experience but I must say that the swim pool bar is not very clean and the service is too slow

10

Amanda

Dec 9, 2024

·

Stayed 5 nights

Lovely spacious rooms. Pools very nice. Some construction on at the moment. Not noisy just some pools closed.

8

Vanessa

May 16, 2025

·

Stayed 2 nights

Beautiful location, room was big clean and nice out look but stayed two nights and didn’t have our room made up. The pool near the bar was nice but needed a little scrub on the tiles BUT all the other pools need to be full renovated due to the lining either ripped or coming off. But a beautiful location.

8

Norman

Jun 28, 2023

·

Stayed 4 nights

Winter couple break. Excellent property spread over a wide area. A lot of refurbishment has been carried out and in very good condition. Room was spacious (we paid for a Studio King), overlooking one of the lagoons. Very quiet and peaceful. The hotel has some good F&B options, and it's not too far from Port Douglas centre which has a great selection of options. Reception and concierge were very good, and helped with excursions and some extras. The down sides: 1. They charge $175 per day to use one of the poolside cabanas! We came back at about 3pm after a day out and thought we'd relax on a cabana and have a drink by the pool. No afternoon rate, no hourly rate, just $175 for charge for the day. Even a staff member told us "it used to be $85, don't bother with it today, book tomorrow and get the value for the $175 charge. 2. Since we couldn't use the cabana (or rather wouldn't pay the charge) we went to the Lagoon House bar area for a drink. The pool areas were very busy, and an area had been set aside for an afternoon Ibiza session. $50+ to enter, though you did get a voucher for food and drink. Didn't wat to do that so sat on an empty table in the Lagoon House restaurant area. We were chased off by staff since they were about to set up for dinner service. So there was basically nowhere to sit and have a drink. I went to go the indoor Daintree Bar - but it doesn't open until 5. So nowhere to relax and have a drink. Run out of space, had more to say

10

Nancy

Feb 17, 2026

·

Stayed 2 nights

Comfortable rooms with lovely pools to relax after a travel day

10

Jacqueline

Apr 11, 2024

·

Stayed 5 nights

Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!

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Cleanliness

Many guests found rooms and grounds clean, but cleanliness is inconsistent. Repeated reports mention mould or damp odours, dusty vents, grimy floors or balconies, and pools needing deeper cleaning or repainting; housekeeping sometimes missed details.

Related guest reviews

4

Les

Sep 2, 2024

·

Stayed 6 nights

Mold in the bathroom, noisy air-conditioning, noisy bathroom fan that could not be turned off. Breakfast was good.

2

meredith

Sep 12, 2024

·

Stayed 3 nights

Do not stay here. They claim it is 5 stars, but they should be punished for lying to their guests. The pool is dirty, our room smelled and was dirty; you have to pay 30.00 to use the shuttle; the gym is located half a mile and across the street off the property. Shame on Marriott for deceiving its guests. The pictures of this hotel have all be photoshopped. This is a run down facility that is unkept and dirty. Do not stay.

8

Carolyn

Nov 5, 2025

·

Stayed 4 nights

Beautiful resort although not quite to the standards I expected or paid for Dirty sheets , damp room Staff excellent and the rest spotless

10

Alison

Mar 1, 2026

·

Stayed 1 night

Staff were so welcoming and helpful, they really went out of their way to make our stay feel special. The room was beautiful and very clean. A nice touch was the on tap sparkling and chilled water in the corridor.

8

Bindi

Dec 8, 2023

·

Stayed 5 nights

The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back

10

Jacinta

Mar 4, 2025

·

Stayed 4 nights

The property itself is exceptional, the gym, spa, pools etc are great. Restaurants were amazing. We may have gone in an off peak season so I am thinking the resort was understaffed as the cleanliness was lacking. For example our bed was made and towels replaced daily however the actually bathroom itself did not appear to be cleaned daily, glasses weren’t cleaned etc. we left towel on the Sun lounges at the end of the day and the following day they weren’t even removed. Moreso a reflection on staffing I’m assuming.

6

Joanne

Sep 7, 2023

·

Stayed 2 nights

The floors in the room need to mopped, not only vacuumed. My soles of my feet were black, my pet peeve. You could feel the floor was grubby. Our lagoon access room, the balcony was covered black soot, from god knows where from. The place n general is liking tired. Otherwise the rest was fine considering it’s an older hotel, thanks to Christopher Skase!

6

emma

Jul 6, 2024

·

Stayed 2 nights

We enjoyed our our stay but this hotel should not be classed as a 5 star. Our room was very outdated, mould was present in the bathroom and on the sprinkler on the roof and the bathroom needed a good clean. Carpet was old and window didn’t function properly. Some of the pools were very dirty and were very old and tired looking. There was one nice pool though so we used that. Some areas of the resort look like they haven’t been renovated in a very long time and not maintained however there are some nice common areas and the restaurant where you have breakfast is clean and modern . Buffet breakfast was a highlight and the staff were really nice throughout the resort

8

Vanessa

May 16, 2025

·

Stayed 2 nights

Beautiful location, room was big clean and nice out look but stayed two nights and didn’t have our room made up. The pool near the bar was nice but needed a little scrub on the tiles BUT all the other pools need to be full renovated due to the lining either ripped or coming off. But a beautiful location.

8

Toni

Sep 17, 2024

·

Stayed 8 nights

in room maintenance needed.. ie; clean air conditioning vents so no dirt and dust also vents in room neede d good clean Upholstry chairs and ottomans need a deep clean Walls needed either a good wash down or repaint to remove scuff marks , so our opinion the room was a little tired , However gardens pools and outdoor areas were excellent , as were the staff , could not speak more highly of their attitudes and helpfulness

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Rooms

Rooms are frequently spacious with lagoon or pool‑access options, but several note dated décor and bathrooms (often shower‑over‑tub), noisy or hard‑to‑control air‑conditioning, occasional noise from events, and mixed bed comfort or in‑room tech.

Related guest reviews

8

Steve

Aug 30, 2024

·

Stayed 4 nights

The grounds were lovely with plenty of places by the pools to relax. The tv didn’t work for 2 days was our only problem.

6

Natasha

Aug 16, 2023

·

Stayed 4 nights

We went for a girls trip and had a lovely time visiting Port Douglas. I was so excited to be staying at the Sheraton Mirage and left disappointed. Mould in the bathroom, daily service of the room was only make the bed and change towels. First time I have ever complained about an uncomfortable bed. So they did try to assist by putting a doona under the bottom sheet. I thought we were going to a 5 star resort, but it didn’t feel five star. Pools were beautiful and the direct beach access was fantastic. Taste of Port Douglas was on and was amazing.

10

Michael John

Oct 29, 2025

·

Stayed 4 nights

We had a lovely stay, rooms very clean, new and modern. Pools are fantastic and given the size of the resort privacy is not an issue if you are looking for a quiet spot on the lagoon/pool. Dining is a little expensive but there are other options in town. Private access to four mile beach. Aircon facilities and fans in rooms are great although we did get a little cold at night with the aircon not able to be switched off unless windows are open. Highly recommend and will definitely be back.

8

Justine

Oct 22, 2023

·

Stayed 3 nights

Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points

10

Amanda

Dec 9, 2024

·

Stayed 5 nights

Lovely spacious rooms. Pools very nice. Some construction on at the moment. Not noisy just some pools closed.

8

Gabriela

Oct 9, 2024

·

Stayed 4 nights

The staff at the reception was very kind and did there best to prepare a room for us already early in the morning, ( even though the hotel was fully booked at this time ), as we arrived after a long night flight. Overall good hotel, but not deserving 5 stars in my opinion. During breakfast our table stayed all the time packed with our used and already empty plates, nobody from the staff cared about that. We had a room with 2 queen beds and we were 4. Deffinately too small beds for two people. On each bed there was one duvet, which was too small to be used by two persons. We asked for two additional duvets, they gave us only one and we had to ask several times for them. It was bot comfortable for sleeping this way.

4

John P

Oct 7, 2025

·

Stayed 4 nights

Property is dated, in order to take a shower you had to step into a jacuzzi type tub that was slippery. The floors seemed like they needed a good cleaning, there was never enough amenities such as coffe pods either one pod per day or none.. the pools need to be painted and the waiters were not trained on two occasions entire drinks were spilled in our lap with just “I’m sorry” did even get napkins. The indoor bar is great but not enough bar tenders you wait a long time for your cocktails.

8

Christopher David

Jun 19, 2023

·

Stayed 5 nights

Beautiful rooms and surroundings.

8

Antonio

Jan 7, 2025

·

Stayed 4 nights

Nice resort and reasonably well Maintained. Bathrooms with Venetian slat doors don’t make sense and provide little privacy. Rooms a little bland for a 5 star resort. Staff are nice and do their best but hotel is under staffed leading to wait time on everything from breakfast, check in, and towels. Overall good but could be a lot better.

8

Joan

Aug 26, 2025

·

Stayed 8 nights

We loved our stay at this resort, except for the spongy beds and terrible pillows! This was a shame, because in every other respect it was exellent, but I didn't get one uninterrupted night's sleep.

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Service

Staff are widely described as friendly and helpful. However, multiple reviews cite slow or inconsistent service and communication, including check‑in delays, billing issues, and long waits for breakfast coffee, poolside orders, or responses.

Related guest reviews

10

Alison

Mar 1, 2026

·

Stayed 1 night

Staff were so welcoming and helpful, they really went out of their way to make our stay feel special. The room was beautiful and very clean. A nice touch was the on tap sparkling and chilled water in the corridor.

10

Anita R

Jan 3, 2025

·

Stayed 7 nights

We had a wonderful stay here. Staff were so friendly & always very willing to help with requests. Pools were divine, although we only went in the main pools. Recommend hiring cabana! Room was very spacious even with 2 double beds in there. Beds were comfortable enough for us all to get good night sleep. We didn't eat in the restaurants except for breakfast which was good buffet each day. We did get in room dining one night. Food was delicious! We had a hire car & that is really my only negative thought... the parking for the hotel rooms is very limited for the number of rooms so we had to mostly park in the Sunbird Carpark which didn't feel as safe. Overall would definitely recommend & hope to enjoy the resort again myself one day

6

C

Apr 16, 2025

·

Stayed 7 nights

Access to the pools/lagoons was restricted, with very few places to enter them. The plumbing needed an upgrade, and we had a power cut. Also, when trying to pay off the bill as we went, they kept "holding" amounts instead of clearing it off, which tied up credit. The staff was friendly and helpful, and the food on site was good, with many choices. The room was clean, and the bed was comfortable.

10

Jaime

Oct 24, 2025

·

Stayed 5 nights

My husband and I stayed at the Sheraton for 5 nights, The staff were fabulous, rooms and amenities were great, buffet breakfast was absolutely amazing! We will definitely be back!

8

Gabriela

Oct 9, 2024

·

Stayed 4 nights

The staff at the reception was very kind and did there best to prepare a room for us already early in the morning, ( even though the hotel was fully booked at this time ), as we arrived after a long night flight. Overall good hotel, but not deserving 5 stars in my opinion. During breakfast our table stayed all the time packed with our used and already empty plates, nobody from the staff cared about that. We had a room with 2 queen beds and we were 4. Deffinately too small beds for two people. On each bed there was one duvet, which was too small to be used by two persons. We asked for two additional duvets, they gave us only one and we had to ask several times for them. It was bot comfortable for sleeping this way.

4

Mirza

Jan 14, 2024

·

Stayed 10 nights

The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.

8

Warren

Jul 27, 2024

·

Stayed 1 night

Our allocated poolside room was as hoped for. We entered the pool from our private balcony steps but found the pool surface quite slimy and slippery in many places. We visited the in-house restaurant‘Harrison’s’ without a pre booked reservation. The check in staff member would not advise whether a table was available or not and referred to another staff member who bluntly stated no tables were available on the Terrace, so we would have to accept an inside table. Yikes, what a lot of nonsense, there was only one other inside table occupied by diners during our meal. Clearly there were plenty of available tables. The morning of our departure we checked in to the buffet breakfast and as we were allocated a table the pleasant lady ask if she could get us a coffee. Yes said Husband and requested a flat white. No coffee for me I said, I would like a black tea. “Amazing” she replied and went off to arrange our requested hot beverages. Husband’s coffee arrived and I was presented with a cappuccino- I told Urjan that I had requested a pot of tea. He apologised and left. After a significant lapse of time, I visited the hot beverage counter where Urjan stated that tea was self serve and promptly escorted me to the urn and tea bags. A little perplexed but nonetheless accepting of the situation I made my humble cup of tea myself. Returning to our table it irritated me to observe Urjan deliver two pots of tea to people sitting at a nearby table. What is up with getting a cup of tea here.

6

Megan

Oct 3, 2023

·

This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

6

Kurt

Sep 19, 2023

·

Stayed 4 nights

It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.

10

Jacqueline

Apr 11, 2024

·

Stayed 5 nights

Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!

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Location

Beachfront with direct access to Four Mile Beach and scenic grounds. Getting to central Port Douglas typically requires a 30‑minute beach walk or shuttle/taxi.

Related guest reviews

8

Rhiana

Oct 4, 2025

·

Stayed 5 nights

Plenty of parking, spacious rooms, lovely pools. Good location.

10

Malcolm

Sep 16, 2023

·

Stayed 6 nights

Great location close to beach and town, lots of swimming pools in the complex.

10

Stefanie

Sep 5, 2025

·

Stayed 4 nights

The property allows for direct access to Four Mile beach - the shore is lined with a somewhat thick line of palm trees so it's not like other beach resorts where there is an open view and lounge chairs/umbrellas on the beach. This resort is huge with a lot of different lagoon pools throughout and many dining options. It's also a 30ish minute walk along the beach to the downtown area which has a great nightlife and beautiful sunsets and you can easily book a ride on a shared coach service to get back after dark. This place is amazing; highly recommend.

10

Michael John

Oct 29, 2025

·

Stayed 4 nights

We had a lovely stay, rooms very clean, new and modern. Pools are fantastic and given the size of the resort privacy is not an issue if you are looking for a quiet spot on the lagoon/pool. Dining is a little expensive but there are other options in town. Private access to four mile beach. Aircon facilities and fans in rooms are great although we did get a little cold at night with the aircon not able to be switched off unless windows are open. Highly recommend and will definitely be back.

10

Rebecca Elmaria

Dec 6, 2024

·

Stayed 6 nights

Great property in the most amazing location! Many room options. Nice variety of dinning options. Super friendly staff.

10

VANDA

Mar 10, 2023

·

Stayed 2 nights

UNFORTUNATELY, WE HAD TO PARK QUITE A DISTANCE FROM OUR ROOM BUT THE STAFF WERE HELPFUL IN PROVIDING US WITH A BUGGY RIDGE WITH OUR LUGGAGE TO OUR ROOM. THE HOTEL WAS A BIT TOO FAR TO WALK INTO PORT DOUGLAS ITSELF AND THE LAGOON POOLS SEEMED TO NEED A BIT OF MAINTENANCE/CLEANING BUT WE ENJOYED OUR STAY AND WHAT FACILITIES WE DID USE.

10

Isabelle

Aug 17, 2024

·

Stayed 3 nights

Beautiful resort pool and service. Breakfast was amazing and there is direct access to four mile beach. Rooms were really well appointed but it was a little hard to get around with a pram.

10

Peter

Aug 16, 2024

·

Stayed 6 nights

A great place to stay in Port Douglas. Lots of pools - you can escape to any part of the hotel with some quiet spots to enjoy a swim and hear the sound of waves from the sea. Very easy walk along the beach to the main street.

10

sharon

Jul 31, 2025

·

Stayed 5 nights

Easy to get around beautiful views

10

Jacqueline

Apr 11, 2024

·

Stayed 5 nights

Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!

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Dining

Breakfast buffet earns strong praise for variety and quality, and on‑site options like Harrison’s are popular. Prices are high and service can be slow at busy times, with occasional mixed feedback on pool‑bar drinks and coffee.

Related guest reviews

10

SARA

Nov 20, 2025

·

Stayed 3 nights

Amazing resort with great restaurants - Harrison’s is a must!

8

Marisa

Dec 9, 2024

·

Stayed 5 nights

We’ve been looking forward to staying at the Grand Mirage for years. It has lovely grounds and pools - great for kids and adults alike. The upsides: the pool bar, dining options (Lagoon Bar was great!) and access to the beach. The middle ground: The resort itself seems to be in need of some upkeep. There were pool renovations underway while we were there which will be lovely when it’s done. The main pool with the swim up pool bar needed a good deep clean :-/ Overall we had a great time!

8

Lucy

Nov 18, 2025

·

Stayed 7 nights

I really liked the daily option to not have my room cleaned, and instead, earn a $10 voucher which could be put towards food/drinks.

10

Lesley

Feb 4, 2026

·

Stayed 5 nights

Clean and spacious room. Great pools. Fantastic breakfast buffet. Friendly staff.

8

Bindi

Dec 8, 2023

·

Stayed 5 nights

The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back

10

Michael James

Jul 2, 2024

·

Stayed 6 nights

As someone with Coeliac disease it is always a concern whether I will be able to join in with meals or not safely. I found that the dining staff were very aware of which meals would be safe for me and that I actually had a decent choice. Also, the separate setup for GF products at the breakfast buffet was a great bonus.

10

Jaime

Oct 24, 2025

·

Stayed 5 nights

My husband and I stayed at the Sheraton for 5 nights, The staff were fabulous, rooms and amenities were great, buffet breakfast was absolutely amazing! We will definitely be back!

8

Warren

Jul 27, 2024

·

Stayed 1 night

Our allocated poolside room was as hoped for. We entered the pool from our private balcony steps but found the pool surface quite slimy and slippery in many places. We visited the in-house restaurant‘Harrison’s’ without a pre booked reservation. The check in staff member would not advise whether a table was available or not and referred to another staff member who bluntly stated no tables were available on the Terrace, so we would have to accept an inside table. Yikes, what a lot of nonsense, there was only one other inside table occupied by diners during our meal. Clearly there were plenty of available tables. The morning of our departure we checked in to the buffet breakfast and as we were allocated a table the pleasant lady ask if she could get us a coffee. Yes said Husband and requested a flat white. No coffee for me I said, I would like a black tea. “Amazing” she replied and went off to arrange our requested hot beverages. Husband’s coffee arrived and I was presented with a cappuccino- I told Urjan that I had requested a pot of tea. He apologised and left. After a significant lapse of time, I visited the hot beverage counter where Urjan stated that tea was self serve and promptly escorted me to the urn and tea bags. A little perplexed but nonetheless accepting of the situation I made my humble cup of tea myself. Returning to our table it irritated me to observe Urjan deliver two pots of tea to people sitting at a nearby table. What is up with getting a cup of tea here.

10

Patricia

Jan 25, 2026

·

Stayed 1 night

Big tub. Good amenities. Lovely people. Delicious food, though a bit pricey.

6

Kurt

Sep 19, 2023

·

Stayed 4 nights

It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$274
February	$232
March	$235
April	$302
May	$272
June	$386
July	$487
August	$433
September	$379
October	$369
November	$260
December	$258

Su	Mo	Tu	We	Th	Fr	Sa
				1 $611	2 $601	3 $601
4 $461	5 $420	6 $345	7 $1,885	8 $689	9 $689	10 $1,739
11 $268	12 $305	13 $276	14 $1,631	15 $967	16 $320	17 $544
18 $320	19 $325	20 $332	21 $325	22 $1,577	23 $644	24 $326
25 $310	26 $833	27	28 $279	29 $286	30 $318	31 $330

Sheraton Grand Mirage Resort, Port Douglas

Prices for Sheraton Grand Mirage Resort, Port Douglas

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Garden View

Studio, 1 King Bed

Studio, 1 King Bed, Lagoon View

Room, 1 King Bed

Room, 2 Double Beds

Studio, 2 Double Beds, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View

Room, 1 King Bed, Lagoon View

Room, 2 Double Beds, Lagoon View

Studio, 1 King Bed, Garden View

Room, 2 Double Beds, Garden View

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $336	22 $470	23 $479	24 $506	25 $506	26 $548
27 $516	28 $546	29 $543	30 $585