Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Breakfast is available, and guests can enjoy breakfast in the room. Specific serving hours are not provided.

What are the standard check-in and check-out times?

Check-in time is at 15:00, and check-out time is at 12:00. Early check-in is available for a fee, subject to availability.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is provided for a surcharge of CLP 35,000 per vehicle (one-way) and is available 24 hours.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities.

Where is the hotel located in relation to key landmarks?

The hotel is located in downtown Santiago, within a 10-minute drive of Costanera Center and Julio Martinez Pradanos National Stadium. Barrio París-Londres is just 0.1 km away.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool.

What are the policies for children staying at the hotel?

One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Hotel Plaza San Francisco in Santiago

Average nightly price at Hotel Plaza San Francisco by month, last 12 months (USD)
Month	Average price
January	$112
February	$110
March	$117
April	$106
May	$100
June	$103
July	$124
August	$119
September	$105
October	$131
November	$133
December	$118

What guests think

At Hotel Plaza San Francisco, travelers praise the friendly, attentive staff, substantial breakfast, and central location near metro and historic sights, while noting classic, sometimes dated rooms and occasional maintenance hiccups alongside safety concerns in the surrounding area after dark.

Facilities earn praise for the indoor pool, gym and rooftop/bar areas, though some reported limited or renovated spa services and intermittent elevator issues. Rooms are generally spacious and comfortable but can feel old-fashioned, with occasional noise, shower or hot water problems, and patchy Wi‑Fi. On-site dining and drinks are often enjoyed, though a few guests found service slow or dishes underwhelming. Expect a classic downtown stay with good amenities and a few age-related quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and gym are frequently praised, and rooftop or bar areas add appeal. Spa services were sometimes limited or under renovation, and intermittent elevator outages caused waits.

Related guest reviews

10

Linda W

Feb 3, 2025

·

Stayed 2 nights

Excellent hotel and staff who answered all our questions. The pool and fitness center was great and the massage therapists were excellent.

10

Lisa

Nov 20, 2025

·

Stayed 3 nights

This was an amazing location, fabulous room and the staff were the best we’ve had. Breakfast was terrific, and the fitness center and pool was great and too

8

Richard

Feb 12, 2025

·

Stayed 7 nights

Lovely stay at this hotel, excellent location for the city. Breakfast was excellent along with the service at all hotel areas - bars etc. one huge concern was the availability of lifts - one broke for the complete stay & another intermittently not working which meant we had to use the stairs to the 7th floor.

8

Sylviane

Dec 17, 2024

·

Stayed 2 nights

Présence d’un parking très utile et facile d’accès

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10

Sylvia

Jun 12, 2025

·

Stayed 1 night

Great rooms and bathrooms, good breakfast, excellent amenities including a nice indoor pool.

10

Sylvia

Jun 6, 2025

·

Stayed 3 nights

Nice room and bathroom, fantastic indoor pool

10

Johan

Mar 11, 2024

·

Stayed 2 nights

Helpful staff. Very friendly. Easy to walk to all major tourist spots. Nice breakfast options. The pool is heated. And the steam room feel very relaxing.

8

Bryan

Jan 22, 2025

·

Stayed 3 nights

Good value for money for this category of hotel. Traditional, fairly formal style and a little dark. We were upgraded to superior room and it was large and comfortable as was bathroom although shower was over the bath. We arrived at 10am from an overnight flight and for 50 USD they allowed us to check in straightaway and have breakfast. Decent gym and an indoor pool. Roof top bar which we didn't go to. Breakfast was OK but not the best quality and it was the same every day. There was only ever one lift working which caused a few long waits. Location is OK but not the best. It's on the main road through the city so there a few shops and and fast food places around but nearest restaurant area is 15 mins walk.

6

Sandra

Feb 25, 2025

·

Stayed 1 night

The spa, sauna and massages are under renovations, not available.

10

Pardeep

Dec 1, 2024

·

Stayed 1 night

Great transit stop while in Santiago, walking along the busy streets was great and get to experience the local flavor. Hotel has nice gym and spa that helped with post hiking in to the Torres Del Paine. Food at the bar lounge was great. Complimentary breakfast was good.

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Cleanliness

Many guests found rooms and public areas clean. Some reported lapses such as dust, a missed bathroom clean, a bit of mold, or corridor odors.

Related guest reviews

8

Diana

Sep 7, 2025

·

Stayed 1 night

The hotel lobby is lovely, old school and charming, breakfast good and the gym was great. Rooms are dated and rather noisy, cleanliness overall was a bit lacking both in rooms and hotel areas. Staff were a bit hit and miss, some fantastic others not so. A nice area to walk around.

10

Millie

Mar 17, 2025

·

Stayed 1 night

Impecable service. Nice spacious room. Great buffet breakfast. Only negative was some mold on the shower area wall.

10

Rajiv

Mar 11, 2025

·

Stayed 2 nights

Smooth Check in and Check out. Room was clean except the washroom was not cleaned from previous Check out, toilet bowl had poo sticking, both sinks were dirty with stuff from the nose, didn't complain to the front desk as we were tired from 20 hour flight and all day sight seeing. Breakfast was good. All the staff was friendly and helpful. Would recommend and stay again

10

Ivar

Feb 5, 2023

·

Stayed 4 nights

Et glimrende hotell med super service. Renhold av rommet og utskifting av håndklær/ shampoo/ toalettpapir fungerte ikke særlig godt.

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10

Wannelle

Mar 14, 2024

·

Stayed 1 night

Very friendly and helpful staff. Very clean

10

Sandra

Jan 8, 2026

·

Stayed 2 nights

The room was very clean and the staff were very helpful. Breakfast had many options.

10

Thomas

Oct 20, 2024

·

Stayed 1 night

Gutes Hotel in toller Lage mit freundlichem Staff und sehr sauberen Zimmern

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8

Lynda

Feb 21, 2025

·

Stayed 2 nights

Check in was challenging. Our luggage was supposed to be moved to our room but wasn’t. We returned from a tour very late and then had to retrieve our bags and get to the room. Our room was neat but dust everywhere. The wood baseboards and the closets and doors were covered in dust. I woke up congested both mornings.

10

Zhao Qing

Mar 21, 2025

·

Stayed 2 nights

The lobby is beautiful. The breakfast is excellent. The room is spacious and clean.

10

William

Feb 9, 2026

·

Stayed 2 nights

Hotel was beautiful and clean and great location. staff was exceptional

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Rooms

Rooms are spacious and comfortable with classic decor. Some feel dated and can be noisy, with occasional AC or hot water issues, shower leaks, and weak Wi‑Fi.

Related guest reviews

8

Roger

Sep 29, 2023

·

Stayed 7 nights

The décor and furnishings were dated but adequate. Drapes in the corner room did not fully close. The mountain view was wonderful. Appreciated the breakfasts and the central location, close to a metro station. Staff always ready to open the main door for us. Preferred restaurants located 15 min. walk away.

10

Johan

Sep 28, 2025

·

Stayed 3 nights

Perfect location, good gym and pool, quite ok BF, nice but a bit worbout roo.

8

Diana

Sep 7, 2025

·

Stayed 1 night

The hotel lobby is lovely, old school and charming, breakfast good and the gym was great. Rooms are dated and rather noisy, cleanliness overall was a bit lacking both in rooms and hotel areas. Staff were a bit hit and miss, some fantastic others not so. A nice area to walk around.

8

Henrik

Dec 13, 2025

·

Stayed 3 nights

Service and quality was spot on. But hotel wifi was so poor, that i just gave reading mails. No where in the world did i try this poor wifi

8

Tania

Oct 9, 2024

·

Stayed 2 nights

We really enjoyed our stay here. The room was big and spacious and the bathroom huge. The shower did leak onto the floor a bit as the glass panel was too short, but it wasn’t really a problem. The bed was very comfortable. The service at reception was excellent. The breakfast buffet was very good. One of the best we have had. Lots of choice, easy to over eat. We enjoyed the use of the spa facilities as we both had massages and used the sauna. The two biggest benefits at this hotel were the ability to check in early as our overnight flight arrived at 8am, and having the use of luggage storage and the spa facility to shower late afternoon on our last day as our flight out was very late but we had to check out in the morning of course. Don’t walk around the area at night time outside the hotel. It’s not particularly safe.

10

Ruchi

Feb 20, 2024

·

Stayed 4 nights

We loved the hotel but the AC at high did not feel cooler. I would suggest to have few handy portable fans for those who loves to have room cooler.

8

Ralf

Nov 14, 2025

·

Stayed 4 nights

Das Hotel liegt günstig im Zentrum der Stadt. Alles wichtige ist zu Fuß erreichbar. Das Zimmer war sauber und hatte ein gutes Bett. Die Einrichtung war aber schon ein wenig betagt. Die Fensterverriegelung sollte mal gewartet werden. Das Frühstück ist vielfältig. Die Bar nebst Personal ist sehr gut.

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8

Sebastian Max

Mar 26, 2025

·

Stayed 2 nights

Great restaurant even though it was hot in there. The room was nice but the hot water didn't work one day. Also no cable. Just local tv.

10

Geoffrey

Sep 15, 2025

·

Stayed 2 nights

Location is great for walk tours and precolumbus museum. The walls seemed a bit thin to hear neighbors (baby crying next door)

10

Kwok

Mar 7, 2025

·

Stayed 1 night

The room is clean with good size KWF

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Service

Staff are widely praised as friendly, professional, and helpful, arranging transfers, early check-ins, and luggage support. A few guests noted slow or impolite front-desk service.

Related guest reviews

10

Doug

Nov 27, 2025

·

Stayed 1 night

Staff at this hotel are excellent. Simon who served us at the roof top patio was particularity friendly and gelpful and made the dinner we had there enjoyable. The front desk staff were very helpful and their English proficiency was cery much appreciated. The staff at buffet breakfask were all great as well. It is true what is said, that people make the difference and this was very true at this hotel

10

Marek

Dec 1, 2025

·

Stayed 3 nights

The hotel staff were all extremely nice and helpful. Particularly I would like to mention reception team. When we were leaving for the airport, our Uber didnt come as it was pre - booked and they found us driver promptly who took us to the airport.

10

Jamie

Feb 11, 2025

·

Stayed 1 night

My wife and I chose to stay overnight in Santiago as we headed to Patagonia. We are so, so, so happy that we chose to stay at Hotel Plaza San Francisco. The staff treated us like we were 5 Star guests. They allowed us to check in early for a small fee. They also were able/willing to do a small cash exchange at the check in. The staff was great. They need all the praise they can get for being so hospitable. The room was great. The bed was comfortable and the restroom was super clean. Loved the shower. The morning breakfast was excellent with many options. The location, for us who love to urban walk, was excellent. We were able to easily walk around town and feel safe while doing it. The taxi dropped us off and picked us up at the front door. The whole experience was excellent and I would highly recommend this stay for anyone staying in Santiago. We will definitely stay here again if we are ever in Santiago in the future. Awesome experience.

10

Ryan

Oct 21, 2025

·

Stayed 3 nights

Great experience. Staff so smiling and attentive. Front desk always helpful and resourceful.

10

Francis

Dec 7, 2024

·

Stayed 2 nights

Front desk staff was super helpful.

6

Harry

Mar 21, 2024

·

Stayed 3 nights

Check in was dramatically slow, two gentlemen sitting behind desk and where like snails on crutches. Arrived at 7 AM and had pre arranged for a day room at an extra cost. Was told that it was not available. Eventually got into room at 2 10 PM. Handed laundry in two days before we were fue to check out and got it back wet with two minutes to spare before our bus left for the airport. Worst front desk service we have experienced in 50 years of travel.

10

Kenneth

Dec 7, 2024

·

Stayed 5 nights

The staff at reception was so helpful. They arranged our transfer from San Antonio to Santiago & then to the airport. First rate service.

10

Doug

Nov 17, 2025

·

Stayed 6 nights

Staff was all incredibly helpful and friendly. Made the experience of staying at this hotel excellent. Simon in the retaurant on 5th floor roof top was exceptional. Even among the many others who were great. Buffet staff was also friendly and buffet was excellent

10

Richard

Nov 29, 2024

·

Stayed 2 nights

I liked everything about the property. The staff went above and beyond to assist me with trying to retrieve my mobile phone I had left in an Uber vehicle.

10

Tiff

Jun 12, 2024

·

Stayed 2 nights

Offered to store luggage till evening and allowed us to use gym to change clothes for our long flight back to the USA, after we checked out and explored city on a tour .

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Location

Central and walkable to historic sights and the metro. Several guests caution that the surrounding area can feel unsafe after dark.

Related guest reviews

10

Leonid

Mar 7, 2025

·

Stayed 2 nights

Great location

10

Chiyoko

May 4, 2025

·

Stayed 5 nights

建物は古いが地下鉄駅に非常に近く、アルマス広場や市場には徒歩で、サンクリストバルの丘に地下鉄で簡単に行ける。朝食ブッフェは良い品揃え。部屋に有るコーヒーと紅茶は初日だけサービス、後は有料。説明が無いので注意。サウナとプールが有利、必要な物は貸していて良い。

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10

Chi

Jan 9, 2025

·

Stayed 2 nights

Great location with walking distance to many tourist attractions. It has a bistro downstairs as well as a restaurant. Happy hour everyday in the outside patio. The restaurant food is fantastic and reasonably priced. Free breakfast. We love the cocktails. We would go back again.

8

Christopher

Mar 10, 2023

·

Stayed 3 nights

Comfortable hotel with great old school charm with great bar and coffered wooden ceilings. Downtown area has changed since I last stayed there. Most businesses close early and roll down security doors. Graffiti on every building and wall since civil unrest of 2108. Still very lively during the day time.

10

phillip

Nov 24, 2025

·

Stayed 4 nights

Staff very friendly and helpful .Room was very clean and spacious. Breakfast very good. Hotel in a great location a stones throw from the nearest metro

10

Lionel

Dec 22, 2024

·

Stayed 2 nights

the Hotel Plaza is centrally located in a very nice part of Santiago, with most of the city's landmarks within walking distance.

10

REKHA

Dec 8, 2024

·

Stayed 2 nights

Clean property, walkable to major tourist sites. Excellent breakfast and hotel arranged for taxi transfer to the airport. There was also a shower and changing room available at the lower level for use prior to departure and they stored our luggage after checking out. Be careful as usual for walking outside the hotel premises.

10

Nicole

Jan 13, 2025

·

Stayed 2 nights

It’s a very nice hotel but a shady neighbourhood It would be risky to go out in the dark All the business have metal garage door to protect doors and window I did 7 cities in Chile and Santiago is the only place I felt unsafe at night But the hotel is very nice and great staff and good restaurant and great service

10

Cyro

May 31, 2025

·

Stayed 4 nights

Boa localização no centro, em frente a uma estação de metrô o que facilita demais o deslocamento. Fui para fazer a maratona de Santiago e acredito ser o hotel mais próximo da largada, facilitando demais a logística. A equipe sempre muito solicita, inclusive com café da manhã mais cedo para os atletas que foram correr.

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10

Ilan

May 26, 2024

·

Stayed 1 night

Amazing hotel though the location is a little dangerous if not familiar with the area

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Dining

Breakfast is consistently praised for quality and variety. The restaurant and bar are often enjoyed, though some mentioned slow service, an overly warm dining room, or underwhelming dishes.

Related guest reviews

10

Jeanne

Jan 2, 2024

·

Stayed 3 nights

The room was excellent, only issue was at night showers were only warm not hot water. Service in bar was slow. Food in dining room needs a bit of work as the food was overcooked. The hotel is in a good location to visit the old town attractions. Breakfast was good and plentiful.

10

johanne danis

Feb 27, 2025

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Stayed 5 nights

Very nice hotel. Staff is very professional. Food, drinks and wine are amazing! Good variety... many options.

8

Sebastian Max

Mar 26, 2025

·

Stayed 2 nights

Great restaurant even though it was hot in there. The room was nice but the hot water didn't work one day. Also no cable. Just local tv.

10

Chi

Jan 9, 2025

·

Stayed 2 nights

Great location with walking distance to many tourist attractions. It has a bistro downstairs as well as a restaurant. Happy hour everyday in the outside patio. The restaurant food is fantastic and reasonably priced. Free breakfast. We love the cocktails. We would go back again.

10

Sylvia

Jun 12, 2025

·

Stayed 1 night

Great rooms and bathrooms, good breakfast, excellent amenities including a nice indoor pool.

10

Henrik

Mar 6, 2025

·

Stayed 2 nights

Central location. Nice bar and a very very good restaurant

10

Pardeep

Dec 1, 2024

·

Stayed 1 night

Great transit stop while in Santiago, walking along the busy streets was great and get to experience the local flavor. Hotel has nice gym and spa that helped with post hiking in to the Torres Del Paine. Food at the bar lounge was great. Complimentary breakfast was good.

10

Sandra

Jan 8, 2026

·

Stayed 2 nights

The room was very clean and the staff were very helpful. Breakfast had many options.

8

John p

Jun 15, 2025

·

Stayed 7 nights

Great hotel lousy service in nice dining room. Too bad because food was good.

10

Zhao Qing

Mar 21, 2025

·

Stayed 2 nights

The lobby is beautiful. The breakfast is excellent. The room is spacious and clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12 $199	13 $126	14 $105
15 $110	16 $122	17 $120	18 $119	19 $119	20 $122	21 $111
22 $119	23 $123	24 $122	25 $126	26 $126	27 $132	28 $118
29 $105	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
		1 $111	2 $110	3 $112	4 $115	5 $112
6 $112	7 $394	8 $115	9 $111	10 $111	11 $108	12 $111
13 $112	14 $111	15 $110	16 $111	17 $112	18 $105	19 $105
20 $105	21 $105	22 $112	23 $105	24 $105	25 $105	26 $102
27 $105	28 $105	29 $105	30 $105	31 $112

Hotel Plaza San Francisco

Prices for Hotel Plaza San Francisco

Monthly average prices

About this property

Location

Room options

Junior Suite, 1 King Bed

Standard Twin Room

Superior Double Room, 1 King Bed

Superior Twin Room

Standard Double Room, 1 King Bed

Guest reviews of Hotel Plaza San Francisco

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Plaza San Francisco

Prices for upcoming dates