WoodSpring Suites Newington - Hartford South

Everything was very clean and well maintained and the staff was very nice. The bed was a bit lacking - it was oddly short and the springs were very squeaky and also I think there was plastic on it. For a budget hotel not bad though! I do wish they provided conditioner and lotion vs just shampoo and bar soap. Also it smelled weird but not terrible just a strong cleaning smell maybe.

We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay.

The room was clean but incredibly sparse as is the only had a single bar of soap and a roll of toilet paper. No tissues, shampoo or wash for the shower. I booked the room for 4 people but received only two towels. The second bed (pull-out couch) had no sheets and when I went downstairs I was handed a pile right from the dryer. Basic doesn’t even begin to describe this hotel. Imagine a hotel run by the department of corrections and you basically have this place.

It was a very un-inviting room. Definitely not cozy, not quiet, and didnt have much for amenities. Wouldn't stay there again.

Room was clean and staff was friendly. The only recommendation would be a coffee pot in the room and maybe more shampoo and towels. There were 4 of us and the amenities seemed to be stocked for 1 person.