Renaissance Orlando Resort - Disney Springs Area

Clean room!

The hotel lobby is beautiful. The room and bathroom was beautiful and extremely large. The bath products wonderful. The complimentary drink was nice. Everything was wonderful about the hotel. The reservation host could have smiled at least once. Everything else excellent.

Didn’t get the room booked, after moving rooms it was closer but still not what was booked for 5 people. Elevators down several times, watched maintenance pry doors open to let people out… over three days. Dead roaches on the ground inside the hall on fifth floor, never cleaned up over three day stay.

Clean room

We waited almost 2 hours after check in time to get our room after several checks on my part to see if room was ready. We arrived at 2:00 and was told would receive a call when room was ready, never received a call. Staff at front desk was rude and said that there was 19 people still waiting for rooms and I would get a call. So frustrating. Food at cafe was good and service was great there. Not enough lounge chairs by pool. People just would hold them all day and not let others use them. Overall okay stay.