Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

Is breakfast offered at the hotel?

Yes, a buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately IDR 160,000 for adults and IDR 86,000 for children.

Does the hotel allow pets?

No, pets and service animals are not allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early check-in is available for a fee of 30% of the room rate, subject to availability.

Are airport shuttle services available?

Yes, airport shuttle service is available for a surcharge of IDR 350,000 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

What accessibility features does the hotel offer?

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for detailed information is recommended.

Where is the hotel located in relation to key attractions?

The hotel is located in Denpasar (Sanur), just 0.8 km from Mertasari Beach and within a 15-minute drive of Sanur Beach and Waterbom Bali. It is approximately 13.9 km from Ngurah Rai International Airport.

Does the hotel have a swimming pool?

Yes, the hotel features two outdoor swimming pools, with access available from 7:00 AM to 6:00 PM. One of the pools is seasonal.

Mercure Resort Sanur - Denpasar Hotel

Average nightly price at Mercure Resort Sanur by month, last 12 months (USD)
Month	Average price
January	$66
February	$56
March	$55
April	$58
May	$62
June	$62
July	$84
August	$83
September	$65
October	$75
November	$66
December	$68

What guests think

At Mercure Resort Sanur, travellers consistently praise the beachfront setting with leafy grounds and two pools, the quiet, walkable location near restaurants, and especially the friendly, helpful staff, while noting that the property shows age in places.

Breakfast is often praised for variety and quantity, though some guests report crowded stations, malfunctioning coffee machines, or average quality. Rooms tend to be spacious yet dated, with periodic maintenance issues, worn linens or towels, occasional insects, and Wi-Fi that can be unreliable. Some guests experienced slow bar or pool service, check-in delays, or communication gaps at reception. Overall, it suits travellers seeking a calm resort atmosphere rather than modern finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Two pools, lush gardens and a private beach area with plenty of sunbeds are frequent highlights; bikes are available and beach towels provided. Some facilities feel dated, the spa can book out, and pool or bar service can be slow.

Related guest reviews

10

George

May 2, 2025

·

Stayed 2 nights

This resort was an amazing experience, unfortunately we couldn’t enjoy the SPA because it was always full, but the private beach is very close and beautiful. The staff are all amazing and very kind and friendly.

8

Alison

Jan 15, 2024

·

Stayed 3 nights

Set in beautiful gardens with 2 pools. We stayed in various room types over our 10 day stay due to visiting other areas in between. The delux was definitely our favourite. The rooms were all clean but some are a bit on the tired side. The location is great and is within walking distance to restaurants both along the beach front and street. The seafood bbq on the beach at the hotel offered a good selection tasty dishes. Staff are friendly and helpful.

8

Debbie

Nov 13, 2025

·

Stayed 4 nights

Nice hotel right on the beach, lovely staff, beautiful gardens, constantly cleaning. Room big with everything you could need. Lots of choice at buffet breakfast. Fire dance and sea food bbq night very expensive by Bali standards. Plenty of sun beds on the beach and round both pools. On the whole a lovely stay.

10

Marian

May 10, 2025

·

Stayed 14 nights

Friendly staff. Great pools. Nice beach area

10

Debbie

Nov 20, 2025

·

Stayed 2 nights

Lovely hotel right on the beach, rooms were big nice hot showers, slipper and dressing gowns in the room, lots of choice at breakfast. Staff really helpful and always ready with a smile. There are bikes for hire very cheaply and a Lovely ride along the beach Would recommend

10

Marcel

Sep 22, 2023

·

Stayed 16 nights

Alles bestens, bis auf die Strandhandtücher sind etwas klein

10

Anne

Sep 20, 2023

·

Stayed 5 nights

Although an older establishment the Mercure was clean and well maintained. Beautiful grounds surround the accomodation. The Mercure is at the beach and central to the footpath that allows you to walk for ages. Friendly staff, clean pools and great food all add to the experience.

10

Karen

Dec 11, 2023

·

Stayed 3 nights

Great spacious garden wth bungalows spacious interiors. Use recycling of waste and refillable glass water bottles. Friendly and helpful staff, thin pillow available on request!! I needed a thinner pillow and any housekeeping at 9.30pm, delivered in 10 mins!! Great pools.

10

Laura

Oct 8, 2025

·

Stayed 7 nights

Sehr große Frühstücksauswahl, sehr schöne, gepflegte Anlage mit 2 Pools, Kinderpool. Eigener Strandbereich an sehr schönem Strand, vereinzelt Müll an Strand und im Meer. Handtücher für Pool und Strand können kostenlos geliehen werden.

8

judith

Jun 1, 2024

·

Stayed 10 nights

Pool staff need training. Used plates and glasses not collected all day. They should walk around to take orders, not all hang around behind bar. We had to go up to them to order. This applies to both pools.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests report clean rooms and well-kept grounds, with attentive housekeeping. However, there are recurring mentions of stained or old towels and linens, musty odours, and occasional insects.

Related guest reviews

4

Ashley

Jun 23, 2025

·

Stayed 5 nights

Unfortunately we had to cancel our stay after one night because we were too uncomfortable. It gets 2 stars, one for location as it is right on the beach, and one for the staff as they did help us. As for the rooms...its like sleeping on a trampoline! Dark, dungy, our balcony door would not close allowing mosquitos in, our bedsheets/pillows stained. Shower pressure almost didnt exist...the place needs an update! We could hear the neighbours next door coughing the walls were that thin. Breakfast definitely just average. My favourite being the fresh squeezed juices as that is hard to go wrong. Oh, and the Wifi works property wide, however doesnt work well, will cut in and out quite often, including in the rooms!

6

KENICHIRO

Apr 30, 2025

·

Stayed 2 nights

施設が少し古いのは仕方ないとして、扉の滑車や戸当たりが悪くなってたり、虫が入る隙間（排水口からコバエ）があるのは気になった。

10

Linda

Aug 6, 2025

·

Stayed 4 nights

The cleanliness of the hotel Ngurah our cleaner was excellent and made sure we were happy with the room. We were lucky enough to be upgraded and the bed was very comfortable.

6

Emiko

Jun 25, 2024

·

Stayed 4 nights

タオルがバスタオルしかない。バスタオルが古い。朝食バイキングのメニューが豊富で美味しかった。

10

Rodger

Aug 21, 2023

·

Stayed 7 nights

The hotel staff were friendly, helpful and at all times professional. The room was clean, comfortable and serviced every day. Not my first time at this hotel and will not be the last, great place!

6

Debra

Jun 21, 2025

·

Stayed 14 nights

Rooms ok but need a little updating. Towels need replacing very grey looking. Food needs more different choices for breakfast always the same gets boring. Example different sort of danish chocolate apricot custard jam. Different juices.

10

Yvette Garadine

Nov 22, 2025

·

Stayed 6 nights

Yes, the room was always thoroughly cleaned. We had fresh towels every day. Room spotless, cannot fault the cleanliness. The amenities like the pools were a great relief from the heat and humidity. Staff super friendly and helpful.

6

Kristine

Sep 15, 2025

·

Stayed 1 night

Nice location, staff are lovely but the hotel is in need of some repairs and upgrades. My room had a giant water stain on the roof, the aircon smelt like mold and the sheets stained. That said the staff are fantastic and so nice.

8

Emiko

Jul 3, 2024

·

Stayed 8 nights

朝食バイキングの種類も豊富で美味しかったです。ウォシュレットも備えられていて快適でした。ホテルのタオルが古く、ハンドタオルはスタッフに伝えないと置いてくれないところは残念でした。

6

Melanie

May 5, 2025

·

Stayed 3 nights

Let me start by saying the staff at this resort were so so lovely, the grounds were also beautiful. Great pools, pushbike hire, buffet breakfast had a lot of options, cocktails were delicious! Nice seating on the beach and quite easy to walk or take a scooter around. I also had a spa treatment which was amazing. This review is more for management. The room was run down, as in floor was chipped and stained, shower was only lukewarm, bedding/pillows felt a bit grotty. It would be worthwhile spending some money to bring the rooms up to scratch so that they match the rest of this lovely property.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms tend to be spacious yet dated, with periodic maintenance issues such as weak or lukewarm showers, musty air conditioning, faulty key cards, and small balconies. Wi-Fi reliability and pillow comfort vary.

Related guest reviews

8

TAKEYASU

Aug 24, 2024

·

Stayed 5 nights

シャワーの温度が上がらず少しぬるい。冷蔵庫が冷えない。 4部屋を予約したのだが一棟にまとめられておらず部屋が離れ離れになっている。

4

Ashley

Jun 23, 2025

·

Stayed 5 nights

Unfortunately we had to cancel our stay after one night because we were too uncomfortable. It gets 2 stars, one for location as it is right on the beach, and one for the staff as they did help us. As for the rooms...its like sleeping on a trampoline! Dark, dungy, our balcony door would not close allowing mosquitos in, our bedsheets/pillows stained. Shower pressure almost didnt exist...the place needs an update! We could hear the neighbours next door coughing the walls were that thin. Breakfast definitely just average. My favourite being the fresh squeezed juices as that is hard to go wrong. Oh, and the Wifi works property wide, however doesnt work well, will cut in and out quite often, including in the rooms!

8

Colleen

Jan 23, 2024

·

Stayed 11 nights

Older style property. Spacious and clean rooms with great beach access

8

Michelle

May 20, 2025

·

Stayed 2 nights

Was a good location to beach walk. Breakfast was good and enough variety for me. Coffee was good. Easy walk to warungs on beach. We had Executive room but was a little dated. Bed was comfortable. Shower had good pressure. Would stay again

8

Karina

Jul 11, 2023

·

Stayed 6 nights

Great size room and bathroom but tiny balcony. Comfortable bed. Grounds and pools were great, but being so south in Sanur it was a long walk to the main busy areas of shops and cafes.

8

Gaurav

Nov 6, 2025

·

Stayed 7 nights

Freindly staff. The rooms were a bit dated but they were kept clean.

6

Kristine

Sep 15, 2025

·

Stayed 1 night

Nice location, staff are lovely but the hotel is in need of some repairs and upgrades. My room had a giant water stain on the roof, the aircon smelt like mold and the sheets stained. That said the staff are fantastic and so nice.

8

PIA

Aug 17, 2025

·

Stayed 14 nights

Trevligt hotell med närhet till strand och dess promenadstråk. Dock ett stort minus till stela hårda kuddar..och uselt wifi, fungerade bara nattetid.

6

Melanie

May 5, 2025

·

Stayed 3 nights

Let me start by saying the staff at this resort were so so lovely, the grounds were also beautiful. Great pools, pushbike hire, buffet breakfast had a lot of options, cocktails were delicious! Nice seating on the beach and quite easy to walk or take a scooter around. I also had a spa treatment which was amazing. This review is more for management. The room was run down, as in floor was chipped and stained, shower was only lukewarm, bedding/pillows felt a bit grotty. It would be worthwhile spending some money to bring the rooms up to scratch so that they match the rest of this lovely property.

6

Mark

Jun 13, 2024

·

Stayed 4 nights

We hadn’t been to Sanur in over a decade and debated to go with an expensive hotel or look for value for our short 4 night stay before relocating to Legian. We ended up taking the value option and ultimately discovered you get what you pay for. The hotel is very dated and run down. Our room, albeit very clean and comfortable was literally falling apart. The side tables and benches all move when any pressure is placed on them and the 2nd floor balcony railing was loose at one end and ready to completely break. Our electronic door key failed on at least 4 occasions so we couldn’t access room resulting in staff having to bring a laptop and re-program the door. The hire bikes are old, have broken pedals and rusty chains. Breakfast is very basic, lacks flavour and the coffee (when machines aren’t malfunctioning) is disgusting. Having said all that, the location was great, pool always clean and staff were always polite, courteous and expedient in addressing any concerns or bringing amenities to room.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful across the resort. A few reviews note check-in delays, slow bar or pool service, missed requests, and occasional communication issues at reception.

Related guest reviews

6

Susan

Oct 21, 2025

·

Stayed 2 nights

I had a room right at the back of the property which was disappointing considering I booked an Executive room. If you aren’t good with insects then request a room off the ground as mine had millipedes on the floor constantly. I left my charger in the room stupidly but more disappointing was that when I contacted them the say day they said that housekeeping didn’t find it, which seems impossible. The quests using the tennis court were also loud early morning so that’s another consideration. All the staff were friendly but overall the service at the bar there is super slow and inattentive, although in fairness we found that in much of Sanur.

4

james

Jun 3, 2025

·

Stayed 7 nights

We did arrive early as our flight was changed. Thankful that we could leave our bags and come back at check in time. Unfortunately room wasn't ready, should be 10-15 mins. Checked back 15mins later and told another 15... Again wasn't ready so went to a local Warung to get a drink as it was oppressively hot,mid 30and extremely humid,we came from Perth and was raining and 10 degrees. Arrived back at 3:30 and still had to wait another few minutes....they had to ring and check. Apart from the check in and no TV for a cpl days,which I only found out was fixed by accident,overall everything else was pretty good. The surrounding gardens are very green and well maintained and pleasant to walk through. Pool is large and a great temperature,not cold like most others. The breakfast selection was a highlight with so many options to choose,pancakes/waffle section and egg bar became a favourite, even got a free neck massage one day. I highly commend all the staff here,always greeting me no matter what time of day and always with a huge happy smile and I do meen every single person from the security & front desk & cleaners & gardens & maintenance & restaurant bar and pool staff , thankyou you make staying there a highlight...

8

Fitra

Dec 8, 2024

·

Stayed 1 night

Our stay is good, all the the staff very friendly, and the receptionist when we cek in very helpful.

10

Cameron

Nov 13, 2023

·

Stayed 8 nights

Staff were very courteous and very friendly and attended to our every need.

10

sahana

Feb 16, 2026

·

Stayed 6 nights

Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.

10

John

Oct 22, 2025

·

Stayed 6 nights

Mecure was great. Staff, facilities, breakfast all great. We stayed before, we came back, we will stay again.

6

Julie

Jan 29, 2025

·

Stayed 9 nights

Overall we were satisfied with our stay at the Mecure for the price we paid. The property itself while beautiful is tired and at the point of badly needing a makeover. Our biggest dislike was the breakfast, walking to 3 seperate locations to get your food and drinks but no proper bacon? Porters not turning up to collect our bags when we left after we asked earlier. The little things which should be automatic we often had to chase the staff up for. Stand out staff member was Reno. We dont know where the Mecure would be without him.

8

judith

Jun 1, 2024

·

Stayed 10 nights

Pool staff need training. Used plates and glasses not collected all day. They should walk around to take orders, not all hang around behind bar. We had to go up to them to order. This applies to both pools.

8

Shigeru

Feb 24, 2025

·

Stayed 5 nights

とにかく居心地の良い環境です。プールサイドで飲み物を注文。サインしてから部屋に戻ると、しばらくして電話が。サインを貰いにいく。さっきサインしたけど？と。で、アウト時に案の定二重に。サインは注文時点でしましょう。

6

REGINE

Aug 25, 2024

·

Stayed 9 nights

Environnement extérieur verdoyant et très agréable. Equipement ds chambres (linge de toilette insuffisant). Petit déjeuner correct, sans plus. De gros efforts à fournir au niveau du service, à la réception notamment (aucune de vos demandes n'est prise en compte, les informations ne sont pas transmises : incompétence ou désintérêt ??)

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Beachfront location with a coastal walkway is a standout, and many restaurants and shops are within walking distance. Some guests find it a long walk to the busier central area or feel it is a bit remote.

Related guest reviews

2

david

May 4, 2025

·

Stayed 2 nights

This property is run down and shabby. There is mould on the buildings and has a general overuse tiredness about it. My tv didn’t work for the whole stay and mosquitoes were able to get in each night. It was not close to anything other than the hotel cafe and its special seafood buffet was over cooked fish and some side dishes. Overall very disappointing

10

george

Sep 13, 2025

·

Stayed 10 nights

The hotel staff are extremely friendly and helpful, nothing is too much bother for them, the hotel is extremely quiet and a great place to wind down and chill and is only metres from the beach and a short walk to the local bars, restaurants and shops

8

Lissa

Jul 14, 2023

·

Stayed 3 nights

Fabulous location. Lovely staff. Excellent breakfast. Lovely pools. Right on Sanur beach. Many many eating options in close walking distance.

6

Lewis

Jun 25, 2024

·

Stayed 9 nights

Good beach front location but a fair distance to the main shopping and dining area. Rooms are clean but very tired. Staff are happy and friendly but communication at the reception desk could be improved.

10

Aleksa

Jan 23, 2026

·

Stayed 4 nights

Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant

10

Debbie

Nov 20, 2025

·

Stayed 2 nights

Lovely hotel right on the beach, rooms were big nice hot showers, slipper and dressing gowns in the room, lots of choice at breakfast. Staff really helpful and always ready with a smile. There are bikes for hire very cheaply and a Lovely ride along the beach Would recommend

10

george

Sep 29, 2024

·

Stayed 10 nights

Fantastic place to stay and the staff are very friendly and nothing is too much bother also very quiet but only a minute or two to walk to the local bars and restaurants

8

Karina

Jul 11, 2023

·

Stayed 6 nights

Great size room and bathroom but tiny balcony. Comfortable bed. Grounds and pools were great, but being so south in Sanur it was a long walk to the main busy areas of shops and cafes.

10

Anne

Sep 20, 2023

·

Stayed 5 nights

Although an older establishment the Mercure was clean and well maintained. Beautiful grounds surround the accomodation. The Mercure is at the beach and central to the footpath that allows you to walk for ages. Friendly staff, clean pools and great food all add to the experience.

8

Rikke

Apr 23, 2023

·

Stayed 4 nights

Vi boede på 2. sal i en stor hytte. Værelset var rigtig fint og der blev serveret 4 flasker vand hver dag. Hotellet ligger i den ene ende af Sanur strand, så man kan gå den ca. 4 km lange tur til den anden ende på en boardwalk. Det er rigtig hyggeligt. Morgenmaden er et kæmpe arrangement og har alt hvad hjertet kan begære. Der er restauranter og barer direkte på Strandpromenaden man kan bruge. Der er flere pools og også strandstole tilknyttet hotellet hvor du får håndklæder udleveret. Personalet var hjælpsomme og venlige. Vælger man at gå ud er der ca. 1 km til en shopping gade. Man kan sagtens gå og ellers er det nemt at booke en Grab. Mercure er et stort resort og det var jeg ikke opmærksom på da jeg bookede det. Så ikke et hotel jeg normalt ville booke men det var fint.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as plentiful and varied, and several guests enjoyed the on-site food. Others found breakfast average or chaotic with faulty coffee machines, and some evening options such as the seafood barbecue overpriced or underwhelming.

Related guest reviews

4

Ashley

Jun 23, 2025

·

Stayed 5 nights

Unfortunately we had to cancel our stay after one night because we were too uncomfortable. It gets 2 stars, one for location as it is right on the beach, and one for the staff as they did help us. As for the rooms...its like sleeping on a trampoline! Dark, dungy, our balcony door would not close allowing mosquitos in, our bedsheets/pillows stained. Shower pressure almost didnt exist...the place needs an update! We could hear the neighbours next door coughing the walls were that thin. Breakfast definitely just average. My favourite being the fresh squeezed juices as that is hard to go wrong. Oh, and the Wifi works property wide, however doesnt work well, will cut in and out quite often, including in the rooms!

8

Lissa

Jul 14, 2023

·

Stayed 3 nights

Fabulous location. Lovely staff. Excellent breakfast. Lovely pools. Right on Sanur beach. Many many eating options in close walking distance.

8

Alison

Jan 15, 2024

·

Stayed 3 nights

Set in beautiful gardens with 2 pools. We stayed in various room types over our 10 day stay due to visiting other areas in between. The delux was definitely our favourite. The rooms were all clean but some are a bit on the tired side. The location is great and is within walking distance to restaurants both along the beach front and street. The seafood bbq on the beach at the hotel offered a good selection tasty dishes. Staff are friendly and helpful.

8

Debbie

Nov 13, 2025

·

Stayed 4 nights

Nice hotel right on the beach, lovely staff, beautiful gardens, constantly cleaning. Room big with everything you could need. Lots of choice at buffet breakfast. Fire dance and sea food bbq night very expensive by Bali standards. Plenty of sun beds on the beach and round both pools. On the whole a lovely stay.

6

Rikke Østergård

Jan 30, 2025

·

Stayed 4 nights

I want to start with the positives: The staff was always incredibly kind and helpful. Always smiling and so so nice. Also, the pools were nice and being able to enter the beach directly is a HUGE plus and these things saved the stay for me. But - there is a very noisy playground right behind the beach chairs. Constant screaming. The breakfast was chaotic and stressed me out. Too many stations to stand in line to pick up food, the coffee machines kept dysfunctioning and the quality of the food and selection was not great. It could take me 15-20 minutes to find my food and a table. And this is the low season even. The room itself was very worn down with lots damaged tiles on the floor. The shower was not great, and the bed and pillow was definitely not of the standard hotel quality even in 2-3 star hotels. Also, you can hear everything that your neighbours are doing and it gets noisy both early and late. I so wish that I could be more positive, but I would rather be honest.

8

Martin

Jan 9, 2026

·

Stayed 13 nights

Great location close to the beach, perfekt for our 2 year old son. Staff super friendly and helpfull if needed. Breakfast had evereything yoposspossible

6

Debra

Jun 21, 2025

·

Stayed 14 nights

Rooms ok but need a little updating. Towels need replacing very grey looking. Food needs more different choices for breakfast always the same gets boring. Example different sort of danish chocolate apricot custard jam. Different juices.

10

John

Oct 22, 2025

·

Stayed 6 nights

Mecure was great. Staff, facilities, breakfast all great. We stayed before, we came back, we will stay again.

8

michele

Apr 30, 2023

·

Stayed 4 nights

This property has very friendly and helpful staff. The breakfast buffet was good with lots of options. This is a mid range hotel within walking distance of shopping and restaurants.

10

Ellen

Aug 31, 2023

·

Stayed 4 nights

I had a very relaxing time at this property, Staff were great, food was excellent, huge selection of breakfast choices.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $69	3 $62	4 $79	5 $62	6	7 $62
8	9 $62	10 $62	11 $56	12 $59	13 $55	14 $55
15	16	17	18 $59	19 $59	20 $59	21 $59
22 $59	23 $59	24	25	26 $59	27 $59	28 $59
29 $59	30 $59

Mercure Resort Sanur

Prices for Mercure Resort Sanur

Monthly average prices

About this property

Location

Room options

Family Room, Multiple Beds

Executive Twin Room, 2 Twin Beds

Superior Room, 1 King Bed

Superior Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds

Executive Room, 1 King Bed

Family Room, 1 King Bed with Sofa Bed

Deluxe Room, 1 King Bed

Guest reviews of Mercure Resort Sanur

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Mercure Resort Sanur

Considering this hotel for your Denpasar trip?

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $62	19 $68	20 $62	21 $62	22 $65	23 $101	24
25 $62	26	27 $62	28 $62	29 $62	30 $57	31