Hotel des Colonies Brussels by Mercure

The hotel was being renovated, staff were helpful but it was a bit disorganised

The hotel was exactly what I needed for my stay. It was very local to the metro and Nord station. Had shops in walking distance. I was travelling solo so appreciated how safe the hotel felt, with needing a room key to enter the hotel and the floor for your room. The staff were friendly and polite. The room was spacious and well equipped.

The room was uncomfortable, chilly and hot water is not available after morning. No room service for iron and slippers, we had to go down and get it. We didnt ask for housekeeping everyday due to security reasons (there is no safe) and asked for clean towels only- which never came.

An above average hotel, although the lighting in the room was poor.

This is an old hotel full of character. Our room was small but comfortable. I liked the ambience and the staff at reception were very friendly. Breakfast was very good.