Name: Peppers Beach Club & Spa
Address: 123 Williams Esplanade, Cairns, Queensland, Australia, Cairns, Queensland, AU
Price range: US$239–US$469 per night
Rating: 8.27

What guests think

At Peppers Beach Club & Spa, guests praise the friendly staff, the beautiful lagoon-style pools with a relaxed holiday vibe, and the convenient Palm Cove location steps from the beach and restaurants, with rooms often described as spacious and comfortable.

Across reviews, the property shows its age, with dated furnishings, worn fixtures, and occasional maintenance issues. Cleanliness is generally good but inconsistent, with reports of dust build-up, dirty balcony spas, insects, and other small oversights. Most buildings have no lifts and involve many stairs; the resort’s family-friendly atmosphere can be lively and noisy; Wi‑Fi can be slow; and there is no room service, while breakfast feedback ranges from great to repetitive. Overall, expect a relaxed, mid-range resort experience rather than polished luxury.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout lagoon and serenity pools with a swim-up bar are widely praised, and the day spa and an on-site gym are available; parking is convenient. However, most buildings lack lifts, and the pool bar or service can be limited or closed at times.

Related guest reviews

10

Emma

26 Nov 2024

·

Stayed 2 nights

Loved our stay. Our room was ground level and walked directly out to the sandy beach of the pool. The pool is incredible for infants and toddlers and older children. They can wade in the shallows and play in the sand. The pool also has pool toys available for everyone to use. Our 1 bedroom apartment was beautifully clean and fresh. It felt modern and had everything we needed for a great stay, including lots of kitchen utensils to cater for ourselves. We also used the gym during our stay and it has all the basic weight and cardio machines you need to do a proper workout. Highly recommend - we'll be back.

10

Darren

28 Nov 2024

·

Stayed 3 nights

The most amazing relaxing resort, top notch food and staff, the Day Spa was the best experience the therapists Connie and Anna made us feel relaxed and pampered the massages were heaven sent. 10/10

8

Diana Jane

12 Nov 2025

·

Stayed 6 nights

Clean room each day. Well maintained. Choice of pools.

10

Sarah

25 Oct 2024

·

Stayed 6 nights

We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous

8

Sam

24 Apr 2025

·

Stayed 5 nights

Great place, certainly needs a tidy up and is getting a little worn out, shutters not working, drawers broken, bathroom window seized. Everything else was perfect and will definitely be back, pool bar is addictive and couldn’t get enough! Just needs a little TLC

6

Margaret

2 Feb 2026

·

Stayed 1 night

The grounds could be better kept. Washing walls, side walls, better quality towels, more help at pool bar and that was the only bar.

6

Lauren

3 May 2025

·

Stayed 7 nights

Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.

8

Irene

23 Feb 2023

·

Stayed 5 nights

Due to my ability it could have been a lift

8

Neena

5 Aug 2025

·

Stayed 5 nights

The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.

10

Lauren

31 Dec 2024

·

Stayed 3 nights

This was a lovely resort to stay at for Christmas. Breakfast buffet was great, pool side food and drinks were great, room was spacious & clean. We loved the balcony spa and everyone was so friendly. Beach pool was great fun. Really affordable too compared to other beach resorts. The beach itself is not that nice for swimming, so the different pools were great. We also played tennis in the tennis courts (free ball and racket hire at reception). And we hired bikes from the store next door. Lots of great restaurants near by too. Would come back for sure.

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Cleanliness

Many guests found rooms and facilities clean with reliable housekeeping, but cleanliness can be inconsistent, with reports of dust buildup, dirty balcony spas, bird droppings, insects/ants, and occasional mould or uncleaned items.

Related guest reviews

8

Sue

23 Nov 2025

·

Stayed 4 nights

The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.

8

Emily

19 Mar 2025

·

Stayed 7 nights

Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.

4

P

4 Mar 2025

·

Stayed 3 nights

The area has restaurants and the resort is nice, but the pool has leaves and sand as per the location. Also we had some issues with large bugs in our room.

4

Larry

16 Dec 2024

·

Stayed 4 nights

I believe Peppers is promoted as a 4 star + resort. If correct I would not expect at the price I paid to find that there are NO lifts in all but 1 block. At the very least we should have been advised. Likewise with a property of this standard or for that matter any property I would not expect my bedsheets to have holes in them!

4

Taylor

12 Oct 2023

·

Stayed 5 nights

The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin. Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.

8

Lisa

13 Jan 2025

·

Stayed 7 nights

We did enjoy our stay But the stairs and no lifts was a killer & the room we had was rather on the small side and there was only one seat on the balcony area but there were 2 of us And the shutters in the room could do with a good clean but overall our stay was nice just a few little things that can easily be fixed / cleaned

6

Lauren

3 May 2025

·

Stayed 7 nights

Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.

8

Marea

19 Jun 2025

·

Stayed 7 nights

Apartment very clean and the house keeping service could not be faulted.

8

Brenda

7 Jan 2026

·

Stayed 3 nights

The room was clean, not spotless. Staff were wonderful. It is an old hotel so it was fine. the washer and dryer could of been a bit more clean for use. There was some accumulated dust on fixtures. However i am a neat freak:)

6

Sally

8 Feb 2024

·

Stayed 3 nights

Staff, breakfast, pools and grounds were lovely. The room was a major let down and expensive for what we got, an Ocean Spa room with a dirty spa and balcony, hardly an ocean more a view of a dirty marquee top. There was sand or something rough in the bed when we slept when we first go in. The bathroom light lit up the whole room so could not be used during the night and there are no block out blinds available only venetian shutters that were set at one angle. We were staying for a special occasion and this was quite a let down. When i mentioned my concerns at check out, I was just told to write a review, seems like a strange way to keep guests returning by inviting poor reviews.

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Rooms

Rooms are often large and comfortable, some with balconies or spas and water views. However, decor and fittings are frequently dated or worn, noise from families can carry, and Wi‑Fi can be slow; some rooms get limited natural light.

Related guest reviews

8

Sue

23 Nov 2025

·

Stayed 4 nights

The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.

6

Kevin

16 Mar 2025

·

Stayed 6 nights

Place is very old and expensive for what you get. No lifts and parking is very far. Aeration and aircon is inadequate. Lots of bugs and place is showing its age. Some staff were great while some were not so great. Swimming pool was amazing though. Overall for the price I paid, I would not recommend.

6

Julie

7 Aug 2025

·

Stayed 3 nights

We recently stayed 4 nights. PROS - Loved Palm Cove and the location. Nice bath towels. Trying really hard to think of other things we liked … CONS - I had higher expectations for the price and ratings. Hotel is more 3-4 star family friendly beach hotel - rather than luxury Romantic stay (which is what we had hoped) The place bit tired and worn - including bed, linen, bathroom, shutters etc Rooms were really noisey and lots of families and kids (even outside of school holidays) One picky thing - I wanted to get some clothes laundered and they don’t have laundry/dry cleaning.

8

Juliet

23 Sept 2024

·

Stayed 7 nights

The outdoor pool facilities are great but the rooms are a little dated with loud ceiling fans, and theres no elevators so you have to lug your bags up the stairs. They also don't provide facecloths (even motels will do this) which was annoying. Overall it was a nice stay but expected more for what they charge.

6

dave

21 Jul 2023

·

Stayed 1 night

Needs a refurb, rooms are old and a lot of stuff didn't work.

8

Colin

30 Sept 2025

·

Stayed 6 nights

Great location. Great pool area We were in block 6, great apartment but not enough daylight.

10

Sarah

25 Oct 2024

·

Stayed 6 nights

We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous

6

Lauren

3 May 2025

·

Stayed 7 nights

Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.

8

Dan

18 Jul 2024

·

Stayed 1 night

Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.

6

Richard

3 Jul 2024

·

Stayed 6 nights

Room accessibility was poor due to lack of lift access. Views from room were poor with limited sighting front and back due to trees and car parking. More in-house dining options would be of benefit.

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Service

Staff are frequently described as friendly, helpful and attentive across the resort, with several shout-outs to front desk and management. A few guests reported lapses such as curt check-in, unmet promises, and limited or slow pool bar service.

Related guest reviews

10

Lisa

26 Mar 2025

·

Stayed 5 nights

Beautiful grounds, awesome pools, and friendly service. Trent (assistant manager) was really helpful with local knowledge and made great recommendations on where to go, where to eat, and what experiences to do. Other than the jellyfish and Crocs prohibiting swimming in beaches, we loved everything about our trip!

6

Joshua

14 Jun 2024

·

Stayed 1 night

My third stay (probably last) at the property. Specifically booked the penthouse Jacuzzi room, and was upgraded to a pool room but the pool was unusable because it's too cold in winter. Very disappointed with that as I would have just booked the base room to be unable to use the facilities. Also the 'beach club's vibe is gone, 2 X bar tenders had barely anything to do and prices exhoborant (4 pina coladas are $96) so I can see why. Was told there would be a bottle of wine and drinks vouchers in the room as Accor Silver members. They weren't in there. It would have been better not to say anything if they are not across delivery of these. I think this might be the last time I'll book which is disappointing as the property has so much potential, and my first stay before COVID was terrific.

8

Emily

19 Mar 2025

·

Stayed 7 nights

Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.

10

Darren

27 Nov 2025

·

Stayed 4 nights

The staff are top shelf and the "holiday vibe" is unbeatable , 2 years in a row will be 3 next year❤️

4

Kyna

8 Oct 2024

·

Stayed 3 nights

The first impression was horrible.My partner and i checked in on Sat 5th after an amazing time at Crystalbrook Riley in Cairns. Upon areival we were so excited to come to Palm Cove but the way i was treated at the check in desk was disgusting. The first words we heard were "Credit Card and ID".?????? I was horrified as i have been in hospitality for oner 20 years incl working at many resorts and hotels. Even after she could see i was upset she continued with the hostililty. We then arrived in our ocean spa room to find the balcony was covered in bird poop and the view was ruined by the roof below us that hadnt been cleaned in years. We ate at La Mesa complimentary only because i had to go and speak to the assist manager Daniel,he was lovrly and understanding, but to be honest we will never return. The pool was nice but the lack of experience from the pool bar staff was disappointing. Not once were our sheets changed nir any rubbish removed after housekeeping had done their job . The best part of the stay at Palm Cove was when we left the hotel for all of our meals and walks on the stunning beach.

10

sarah louise

21 Jan 2023

·

Stayed 7 nights

I was promised my bag being brought to my room - 3 flights up Waited over an hour then went down and got it myself Good job I’m a fit 50 year old Other than that the staff were absolutely great

8

Luterbacher

11 Jan 2026

·

Stayed 3 nights

Zimmer top, Personal sehr freundlich

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10

Kate

5 Nov 2024

·

Stayed 3 nights

We had a wonderful time. The staff were friendly and helpful. The rooms were comfortable. The facilities were fantastic

10

Patrizia

23 May 2025

·

Stayed 2 nights

very clean and comfortable. great bed, linens and pillows. Staff excellent

8

Sheryn

18 Nov 2025

·

Stayed 3 nights

I was a bit concerned about this property because of some of the reviews. It's true that the property is a little tired but the price reflects this, things they can control they do very well like the staff and service from the front desk to the the room attendants they are all amazing. The beds are comfortable the linen and towels are quality, the parking is free, the rooms are very clean, the breakfast is fresh and offers an excellent variety. Yes you can struggle to get a pool lounge, find me a resort where this doesn't happen? The location is the best and I would absolutely, hands down, stay again. And just for some perspective, I'm fussy with cleanliness, linen & beds so these were 10/10. Couldn't give a 5 star because the property is a little tired but again the price reflects this.

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Location

Excellent Palm Cove position across from the patrolled beach and promenade, with easy walking access to restaurants, cafes and shops; a good base for exploring the region. Some note it is across the road rather than true beachfront, and garage access can be confusing.

Related guest reviews

8

Annette

8 Oct 2023

·

Stayed 4 nights

Great location on a patrolled beach. Short walk to restaurants, cafes, shops, pub and surf club. Relaxed pace and casual vibe.

8

Colin

30 Sept 2025

·

Stayed 6 nights

Great location. Great pool area We were in block 6, great apartment but not enough daylight.

10

Brian

14 May 2023

·

Stayed 2 nights

Great spot, plenty of amenities and can’t beat a walk in the jetty

10

Sarah

23 Jul 2025

·

Stayed 6 nights

Wonderful stay over the July school holidays. Perfect location for exploring FNQ and Palm Cove itself.

8

gregory

12 Mar 2025

·

Stayed 4 nights

Very good hotel just in right place

10

Sarah

25 Oct 2024

·

Stayed 6 nights

We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous

10

Emma

29 Apr 2023

·

Stayed 3 nights

Beautiful quiet spot within walking to distance to everything. Resort was absolutely beautiful

8

Dan

18 Jul 2024

·

Stayed 1 night

Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.

8

Neena

5 Aug 2025

·

Stayed 5 nights

The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.

10

gaibriel

15 Aug 2025

·

Stayed 5 nights

Step outside your hotel to the beach and a Smorgasbord of places to eat casual or fine dine loved the location and hotel

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Dining

Breakfast is widely praised for quality, though several guests found the selection repetitive or average over longer stays. The on-site restaurant gets positive feedback, but there is no room service, and pool bar availability or staffing can be limited at times.

Related guest reviews

8

Sue

23 Nov 2025

·

Stayed 4 nights

The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.

8

Emily

19 Mar 2025

·

Stayed 7 nights

Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.

10

Patrick

27 Jan 2025

·

Stayed 3 nights

Sejour parfait, superbe suite vue sur l'océan. Le restaurant, La Mesa, est extraordinaire.

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10

Ryan

24 May 2025

·

Stayed 6 nights

Loved our time at Peppers!! Totally recommend the breakfast package, their breakfast buffet is wonderful! Everything about our stay was amazing.

6

Lauren

3 May 2025

·

Stayed 7 nights

Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.

10

Lara

2 Nov 2024

·

Stayed 2 nights

Lovely hotel with accommodating staff. On site restaurant is very good! Poolside chairs are in good condition and the man made poolside beach is lovely

8

Neena

5 Aug 2025

·

Stayed 5 nights

The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.

10

Lauren

31 Dec 2024

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Stayed 3 nights

This was a lovely resort to stay at for Christmas. Breakfast buffet was great, pool side food and drinks were great, room was spacious & clean. We loved the balcony spa and everyone was so friendly. Beach pool was great fun. Really affordable too compared to other beach resorts. The beach itself is not that nice for swimming, so the different pools were great. We also played tennis in the tennis courts (free ball and racket hire at reception). And we hired bikes from the store next door. Lots of great restaurants near by too. Would come back for sure.

8

Sheryn

18 Nov 2025

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Stayed 3 nights

I was a bit concerned about this property because of some of the reviews. It's true that the property is a little tired but the price reflects this, things they can control they do very well like the staff and service from the front desk to the the room attendants they are all amazing. The beds are comfortable the linen and towels are quality, the parking is free, the rooms are very clean, the breakfast is fresh and offers an excellent variety. Yes you can struggle to get a pool lounge, find me a resort where this doesn't happen? The location is the best and I would absolutely, hands down, stay again. And just for some perspective, I'm fussy with cleanliness, linen & beds so these were 10/10. Couldn't give a 5 star because the property is a little tired but again the price reflects this.

8

Jessica

20 Jul 2024

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Stayed 7 nights

Very good pool area, needed a bit more music, but understand it’s close to rooms area. The Gym needs more weights, towels. Breakfast is good, but not much variety if you stay for longer period. Bed and pillows, wasn’t the best for us. Bathroom doors didn’t close properly aswell.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$216
February	US$197
March	US$200
April	US$264
May	US$223
June	US$292
July	US$346
August	US$328
September	US$328
October	US$320
November	US$250
December	US$240

Su	Mo	Tu	We	Th	Fr	Sa
				1 $299	2 $321	3 $322
4 $294	5 $251	6 $362	7 $342	8 $240	9 $321	10 $403
11 $252	12 $284	13 $268	14 $252	15 $469	16	17 $299
18 $364	19 $307	20 $278	21 $252	22 $251	23 $251	24 $306
25 $251	26 $240	27 $239	28 $252	29 $252	30 $307	31

Peppers Beach Club & Spa

Prices for Peppers Beach Club & Spa

Monthly average prices

About this property

Location

Room options

One-Bedroom Ocean

One-Bedroom Garden Penthouse

One-Bedroom Resort

Garden Spa Room

Three-Bedroom Resort Apartment

Two-Bedroom Resort Apartment

Three-Bedroom Ocean Apartment

Resort Spa Room

Ocean Spa Room

Guest reviews of Peppers Beach Club & Spa

Who stays here?

What guests think

Property policies

Check-in instructions

FAQs about Peppers Beach Club & Spa

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $317	23 $273	24 $319	25 $342	26 $338
27 $338	28 $295	29 $272	30 $321