Emerald Hotel
US$85
/ night
Avg. for October
Prices for Emerald Hotel
Select dates to see prices and availability
US$85
/ night
Avg. for October
Monthly average prices
Nightly prices at Emerald Hotel average US$84 in the cheapest month (May) and US$117 in the most expensive month (December), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$91 |
| February | US$91 |
| March | US$90 |
| April | US$86 |
| May | US$84 |
| June | US$84 |
| July | US$85 |
| August | US$88 |
| September | US$90 |
| October | US$85 |
| November | US$92 |
| December | US$117 |
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Oct · US$85
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Most expensive: December (~US$117)
Cheapest: May (~US$84)
About this property
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Amenities
Enjoy recreation amenities such as a seasonal outdoor pool or take in the view from a terrace.
Business amenities
Featured amenities include a business center, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Rooms
Stay in one of 49 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Location
A stay at Emerald Hotel places you in the heart of Gisborne, steps from Te Tauihu Turanga Whakamana and 4 minutes by foot from Longbush Wines. This luxury hotel is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
What's nearby
Te Tauihu Turanga Whakamana(0.1 Miles)
Longbush Wines(0.2 Miles)
Gisborne Wine Centre(0.4 Miles)
Tairawhiti Museum(0.4 Miles)
Toihoukura School of Contemporary Art(0.5 Miles)
Gisborne Skate Park(0.5 Miles)
Gisborne Harbour(0.5 Miles)
Gisborne i-SITE Mini Golf(0.6 Miles)
Statue of Young Nick(0.7 Miles)
Captain Cook Statue(0.8 Miles)
Sunshine Brewing Company(0.8 Miles)
Titirangi Reserve(0.8 Miles)
Cook Monument(0.8 Miles)
Te Poho-o-Rawiri Meeting House(0.8 Miles)
Sunshine Brewery(0.8 Miles)
The preferred airport for Emerald Hotel is Gisborne (GIS)(3.1 Miles)
Parking
Swimming pool
Non-smoking rooms
Housekeeping
Banquet facilities
Pool outdoor
Location
13 Gladstone Road, Gisborne, New Zealand
Te Tauihu Turanga Whakamana (0.1 Miles)
Longbush Wines (0.2 Miles)
Gisborne Wine Centre (0.4 Miles)
Tairawhiti Museum (0.4 Miles)
Toihoukura School of Contemporary Art (0.5 Miles)
Gisborne Skate Park (0.5 Miles)
Room options
11
Executive Suite, Pool View
1 Extra-Large Double Bed
2 Single Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
5
Executive Apartment
2 Single Beds
Sleeps 5
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
12
Standard Suite, 1 King Bed
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
18
Executive Suite, River View
1 Extra-Large Double Bed
2 Single Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
9
Junior Suite
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Separate Bathtub and Shower
Guest reviews of Emerald Hotel
7.6
Good
Based on 1,642 verified reviews
Who stays here?
Business
22%
Couple
41%
Family
27%
Group
6%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Reviews of Emerald Hotel highlight very spacious rooms and a central riverside location, but also note dated facilities, inconsistent cleanliness, and maintenance issues, with staff praised yet services limited, parking tricky, and the pool often closed or unclean.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
Reviews of Emerald Hotel highlight very spacious rooms and a central riverside location, but also note dated facilities, inconsistent cleanliness, and maintenance issues, with staff praised yet services limited, parking tricky, and the pool often closed or unclean.
Many guests enjoyed river views, large balconies, and blackout curtains. However, reports of broken fixtures, noisy or ineffective air-conditioning, and a confusing building layout appear across multiple stays. Expect big spaces and a walkable base, but tempered expectations for upkeep and amenities.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Facilities are dated: the on-site restaurant is closed and there is no gym; the pool is frequently closed or dirty, and lifts or TVs are sometimes out. Parking exists but is limited, tight, and confusing to access.
Related guest reviews
4
Robyn
24 Aug 2025
·
Stayed 2 nights
We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.
We have stayed at the Emerald Inn many times in the past. It is well placed in the city and close to amentities. The last time about 18 months ago the kitchen wasn’t functioning so no on site breakfast. It still,isn’t function and awaiting repairs. The central pool area, usually very attractive was abandoned - filthy pool, brown muddy water and pool cleaning gear abandoned in the pool. Our roo had only one cup, no teaspoons, only the end of a toilet roll, our room was miles from lifts, etc cobweb on window, room only had the bed covers pulled up by room service but no dishes done bins emptied etc. young man on reception was useless. Also no phone to phone reception for more loo paper and another cup etc so had to do the long trek down to request these. What’s going on? Are they going out of business or just a need a new manager.
4
Stephanie
7 Jan 2023
·
Stayed 2 nights
In it's time this would have been a beautiful hotel. Sadly, it is not so any more. The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty. We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer. The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park. When we checked out reception was empty and we had to write our names on a piece of paper. Again, I would expect more. Shame that the place has been neglected as its heritage is beautiful.
In it's time this would have been a beautiful hotel. Sadly, it is not so any more. The receptionist at check in was lovely but the place was clearly understaffed as there was only her on and there were several people waiting to check in. Our room although had a nice view, had no toilet paper. We also went to get milk later on and reception was empty. We went to go and have a swim in the so called heated pool, it was freezing. The adjacent spa not much warmer. The elevator was also out of action making it really difficult as a guest having to walk down several flights of steps and checking out was hard as we had to walk our bags down stairs to the car park. When we checked out reception was empty and we had to write our names on a piece of paper. Again, I would expect more. Shame that the place has been neglected as its heritage is beautiful.
4
Darwyyn
25 Sept 2025
·
Stayed 2 nights
First, note that this property's car park is not very accessible to folks with limited mobility and the garage gate is broken. The number of parking spaces is also *extremely* limited and the only access to the hotel is from 1 of 3 levels. Otherwise, you need to walk down a very narrow, steep car ramp to get to the 1 level by which you can enter the hotel. The hotel also shares the car park, so at least half the spots on the 1 floor accessible to the hotel are blocked off for private use. Two other guests were frustrated by this while I was there. Second, the first room they put me in did not match the description on Expedia; the room I actually checked into ended up having mystery orange debris on the bedding and more debris in the shower, raising general questions about the hotel's cleanliness. I ended up moving hotels, but when I mentioned I'd been here to a local, they stifled a laugh and said they'd heard it was awful from lots of other people.
First, note that this property's car park is not very accessible to folks with limited mobility and the garage gate is broken. The number of parking spaces is also *extremely* limited and the only access to the hotel is from 1 of 3 levels. Otherwise, you need to walk down a very narrow, steep car ramp to get to the 1 level by which you can enter the hotel. The hotel also shares the car park, so at least half the spots on the 1 floor accessible to the hotel are blocked off for private use. Two other guests were frustrated by this while I was there. Second, the first room they put me in did not match the description on Expedia; the room I actually checked into ended up having mystery orange debris on the bedding and more debris in the shower, raising general questions about the hotel's cleanliness. I ended up moving hotels, but when I mentioned I'd been here to a local, they stifled a laugh and said they'd heard it was awful from lots of other people.
8
Gerhard
3 Dec 2024
·
Stayed 1 night
Zentral gelegenes Hotel, gute Einkaufsmöglichkeiten. Nahe gelegene Restaurants und in Hafennähe. Apartment war gut ausgestattet, mit Balkon (leider verdreckt). Im Badezimmer war die Wanne stark verschrammt. Pool war wegen Reinigungsarbeiten zu den genannten Öffnungszeiten (spätnachmittags) nicht nutzbar. Personal am Empfang war superfreundlich und hilfsbereit.
Zentral gelegenes Hotel, gute Einkaufsmöglichkeiten. Nahe gelegene Restaurants und in Hafennähe. Apartment war gut ausgestattet, mit Balkon (leider verdreckt). Im Badezimmer war die Wanne stark verschrammt. Pool war wegen Reinigungsarbeiten zu den genannten Öffnungszeiten (spätnachmittags) nicht nutzbar. Personal am Empfang war superfreundlich und hilfsbereit.
4
Nirmal Lloyd
12 Feb 2024
·
Stayed 1 night
Property is not at all upto standard. My first bad experience I ever had. The listing in Expedia promised about swimming pool gym and clean and tidy rooms but because of my bad luck or my families bad luck pool was not working (when asked the receptionist replied filter was not working but can still jump and have a swim, receptionist also said her daughter swims in this pool) upon checking the pool I was shocked to see bird poo and bird feathers, the area around the pool was dirty and there was no way anyone was jumping in that pool. The gym was out of order. The rooms where ok but the balcony of each room was full of bird poo and feathers and outside furniture was dirty and covered with spider webs. The whole family was disappointed and devastated especially the kids. The only plus points was the close proximity to eateries and river walk way, My opinion is don't mislead the customers, please let the customers have access to the correct information.
Property is not at all upto standard. My first bad experience I ever had. The listing in Expedia promised about swimming pool gym and clean and tidy rooms but because of my bad luck or my families bad luck pool was not working (when asked the receptionist replied filter was not working but can still jump and have a swim, receptionist also said her daughter swims in this pool) upon checking the pool I was shocked to see bird poo and bird feathers, the area around the pool was dirty and there was no way anyone was jumping in that pool. The gym was out of order. The rooms where ok but the balcony of each room was full of bird poo and feathers and outside furniture was dirty and covered with spider webs. The whole family was disappointed and devastated especially the kids. The only plus points was the close proximity to eateries and river walk way, My opinion is don't mislead the customers, please let the customers have access to the correct information.
6
Rahul
18 Jun 2025
·
Stayed 2 nights
Well other than the fact that it was cozy. some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance. And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.
Well other than the fact that it was cozy. some of the basics like water, wasn't provided. Shower check should be done before you assign the room to someone. The shower of our room was broken and they had to transfer us to another room. The hotel is too big and there are to multiple ways to go about your room, so be ready for a lot of walking if the room is far away from the entrance. And the swimming pool, something i was looking forward to, wasn't clean at all and was closed.
8
Natalie
14 Apr 2025
·
Stayed 2 nights
Our stay was good, room was large & also had a separate bedroom with two single beds, did not use that room but would have if there was a queen bed instead of singles. We had a balcony which was pool view. Nice to sit out there in the evening. It was a pity that the pool was not in a clean state, they obviously have a problem with birds as the pool was littered with bird feathers & looked unkempt. Its such a shame the pool area is not looked after as it wouldve been lovely to relax by the pool. Overall the hotel was good & very close to shops, cafes & restaurants.
Our stay was good, room was large & also had a separate bedroom with two single beds, did not use that room but would have if there was a queen bed instead of singles. We had a balcony which was pool view. Nice to sit out there in the evening. It was a pity that the pool was not in a clean state, they obviously have a problem with birds as the pool was littered with bird feathers & looked unkempt. Its such a shame the pool area is not looked after as it wouldve been lovely to relax by the pool. Overall the hotel was good & very close to shops, cafes & restaurants.
4
Robbie
11 Aug 2025
·
Stayed 1 night
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
Bed was comfortable, big rooms but hotel is very rundown and parking is very limited and tight to get around in the parking building.
4
Sharon
30 Jan 2025
·
Stayed 4 nights
No working lifts. Pool area barren dirty seating and umbrellas. Damp smell in corridors. No restaurant permanently closed. Outdoor cushions ripped and dirty. Tv reception rubbish. Can't get hold of owner to complain. No milk provided. People partying till 3am in pool area disturbed all patrons. Will not stay there again. No refund offered by staff.
No working lifts. Pool area barren dirty seating and umbrellas. Damp smell in corridors. No restaurant permanently closed. Outdoor cushions ripped and dirty. Tv reception rubbish. Can't get hold of owner to complain. No milk provided. People partying till 3am in pool area disturbed all patrons. Will not stay there again. No refund offered by staff.
4
Mark
29 Aug 2025
·
Stayed 2 nights
When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book
When I first walked in I was greeted by a young lady who was fantastic at checking me in friendly and helpful. Got to my room and it went downhill from there. Jug didn’t work air conditioning rattled wasn’t circulating the air that well and flat battery in the tv remote( only had 1 replacement battery at reception).Had a look at the air con and the filter was full of lint. No restaurant and the pool look fantastic but was closed and when I had a look from 2nd story looked like it had a small truck load of sand in it. Lesson learnt to read the reviews before you book
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: multiple guests reported stained carpets, hairs, odors, and poorly cleaned bathrooms, though others found rooms clean and tidy. Housekeeping sometimes missed restocking items.
Related guest reviews
2
Eric
19 Jan 2026
·
Stayed 1 night
Room was not what we booked. Had 2 queen beds, Not a Queen and 2 singles as we required. Room was clearly not cleaned. Fat on surfaces, and rangehood. Stains on the fridge, dirt on the floor and table. Floor sticky. The couches had hair and crumbs very obliviously on them. Room smelt like damp carpets. Shampoo seal had been opened by previous guest Final straw was that one of the beds had been previously slept in! We complained and suggested we cancel the booking and they refund. They eventually agreed. This has not yet been processed as the Hotel cant be contacted.....
Room was not what we booked. Had 2 queen beds, Not a Queen and 2 singles as we required. Room was clearly not cleaned. Fat on surfaces, and rangehood. Stains on the fridge, dirt on the floor and table. Floor sticky. The couches had hair and crumbs very obliviously on them. Room smelt like damp carpets. Shampoo seal had been opened by previous guest Final straw was that one of the beds had been previously slept in! We complained and suggested we cancel the booking and they refund. They eventually agreed. This has not yet been processed as the Hotel cant be contacted.....
4
kirsty
5 Jan 2025
·
Stayed 3 nights
Upon arrival shown to a grubby room, trimmed hair still in bathroom, deck sticky and dirty from spilled drinks. Bathroom got cleaned, after we checked in,however deck didn't. Noisy as by intersection and lots of flashing Christmas lights, No microwave. A coffee plunger, no coffee or milk, took a day to get it. Not our first stay here & things have only got worse each time. I would say the last time staying here, my guest has booked in elsewhere for there next 3 days in Gisborne. Parking & central location the only positives we could find this visit
Upon arrival shown to a grubby room, trimmed hair still in bathroom, deck sticky and dirty from spilled drinks. Bathroom got cleaned, after we checked in,however deck didn't. Noisy as by intersection and lots of flashing Christmas lights, No microwave. A coffee plunger, no coffee or milk, took a day to get it. Not our first stay here & things have only got worse each time. I would say the last time staying here, my guest has booked in elsewhere for there next 3 days in Gisborne. Parking & central location the only positives we could find this visit
2
Lucien
14 Nov 2024
·
Stayed 1 night
Staff are lovely, Unfortunately the rest of the hotel is very very run down and dirty. The photos are nothing like the reality. My room reeked of disinfectant the whole time I was there. The heat pump had to be turned off because it was making a terrible scraping noise. The bathroom vent thats always on and cant be turned off was also making a loud noise I could hear through the wall. The "king" bed was two singles pushed together with different heights. The wall next to the bed was filthy and had feet marks on it and other damage with half hearted patch repairs. The carpet was gross and is very old and worn out with Marks everywhere. When I walked past the pool area there was bird poo everywhere and Pigeons bathing in the pool. Everything needs a lick of paint and new carpet its severely run down. In the foyer down stairs there were buckets catching ceiling leaks. Worst experience Ive ever had and Il never return. Gross, Do better for what you are charging a night. Girls on the counter were lovely cant fault them.
Staff are lovely, Unfortunately the rest of the hotel is very very run down and dirty. The photos are nothing like the reality. My room reeked of disinfectant the whole time I was there. The heat pump had to be turned off because it was making a terrible scraping noise. The bathroom vent thats always on and cant be turned off was also making a loud noise I could hear through the wall. The "king" bed was two singles pushed together with different heights. The wall next to the bed was filthy and had feet marks on it and other damage with half hearted patch repairs. The carpet was gross and is very old and worn out with Marks everywhere. When I walked past the pool area there was bird poo everywhere and Pigeons bathing in the pool. Everything needs a lick of paint and new carpet its severely run down. In the foyer down stairs there were buckets catching ceiling leaks. Worst experience Ive ever had and Il never return. Gross, Do better for what you are charging a night. Girls on the counter were lovely cant fault them.
10
Will
20 Feb 2025
·
Stayed 2 nights
Clean
Clean
10
Joanne
6 Aug 2024
·
Stayed 1 night
I use to stay at this property many years ago, was always a stand out in every way. Sadly the property needs a lot of love. Buckets everywhere to catch rain on the ground floor. The rooms cleanliness is not good. Never seen a bathroom floor so dirty. Finger prints on tv. Washed cutlery before using. Hallway tables covered in dust. I would love to see this hotel come back to its own. 😔
I use to stay at this property many years ago, was always a stand out in every way. Sadly the property needs a lot of love. Buckets everywhere to catch rain on the ground floor. The rooms cleanliness is not good. Never seen a bathroom floor so dirty. Finger prints on tv. Washed cutlery before using. Hallway tables covered in dust. I would love to see this hotel come back to its own. 😔
4
Sarah
30 Nov 2025
·
Stayed 5 nights
Disappointing stay. Room was not clean, stale air, toilet brush was DISGUSTING. Hairs all over the room particularly the bathroom. Airconditioning not working well, for a particularly hot week was stifling in the morning (beautiful sun through windows but the heat in the room became unbearable by 8am even with doors open! We requested attendance to all of these issue which were not rectified. No offer of change of room.
Disappointing stay. Room was not clean, stale air, toilet brush was DISGUSTING. Hairs all over the room particularly the bathroom. Airconditioning not working well, for a particularly hot week was stifling in the morning (beautiful sun through windows but the heat in the room became unbearable by 8am even with doors open! We requested attendance to all of these issue which were not rectified. No offer of change of room.
4
tina
23 Mar 2025
·
Stayed 1 night
The room not good clean probably!Not change the sheets .The sheets had a hair and bad smelly!Not good clean the table and had a cigarette butt in the ashtray.the carpet too old and dirty! Not good stay
The room not good clean probably!Not change the sheets .The sheets had a hair and bad smelly!Not good clean the table and had a cigarette butt in the ashtray.the carpet too old and dirty! Not good stay
8
sue
22 Jan 2025
·
Stayed 1 night
The building is a bit of a maze - having to be dropped off at the front of the building to book in (no parking available), then drive around the building, to the back, with a card to allow access to the parking area - up a steep ramp (we had a 4x4, so height was a concern.) After parking, we found our room & immediately saw the bedcover was full of old stains - also a small tear in the bedsheet & the pillows had no cover, so a stain that was on the actual pillow was visible through the pillowslip! Fortunately we took our own pillows. Upon using the shower (which was over the bath with a glass screen on the side) found it leaked quite badly on the edge attached to the wall. When the room light was switched on, visible hand marks were on the wall art - Lightbulb was dead above the refrigerator area. The carpet looked quite shabby with stains & marks. Overall we were disappointed as the location was good, being near eateries and the view from the room was also nice, looking out over the river. It was also quiet, despite the fact it appeared to be quite full - (from the number of vehicles in the parking area.)
The building is a bit of a maze - having to be dropped off at the front of the building to book in (no parking available), then drive around the building, to the back, with a card to allow access to the parking area - up a steep ramp (we had a 4x4, so height was a concern.) After parking, we found our room & immediately saw the bedcover was full of old stains - also a small tear in the bedsheet & the pillows had no cover, so a stain that was on the actual pillow was visible through the pillowslip! Fortunately we took our own pillows. Upon using the shower (which was over the bath with a glass screen on the side) found it leaked quite badly on the edge attached to the wall. When the room light was switched on, visible hand marks were on the wall art - Lightbulb was dead above the refrigerator area. The carpet looked quite shabby with stains & marks. Overall we were disappointed as the location was good, being near eateries and the view from the room was also nice, looking out over the river. It was also quiet, despite the fact it appeared to be quite full - (from the number of vehicles in the parking area.)
8
Stephen
9 Nov 2025
·
Stayed 1 night
Hotel was quiet, clean and rooms were large.
Hotel was quiet, clean and rooms were large.
6
Catherine
23 Aug 2025
·
Stayed 1 night
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
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AI-generated summary based on recent guest reviews
Rooms
Rooms are very large, many with balconies and river views, and blackout curtains help with sleep. Decor is dated and maintenance varies, with reports of noisy or ineffective air-conditioning, broken fixtures, and mixed bed comfort.
Related guest reviews
6
Martyn
14 Mar 2025
·
Stayed 2 nights
Room had a great view over the river and a good proportioned outside space. Bathroom needs a bit of tlc with shower head being a bit all or nothing.
Room had a great view over the river and a good proportioned outside space. Bathroom needs a bit of tlc with shower head being a bit all or nothing.
8
TONY
2 Oct 2025
·
Stayed 1 night
Spacious nice place but the bed was uncomfortable and so was the bed in the lounge other than that it was really good
Spacious nice place but the bed was uncomfortable and so was the bed in the lounge other than that it was really good
4
Sage
21 Oct 2024
·
Stayed 1 night
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
Our room had a broken bath, lights keep flashing on and off, the phone to call reception was broken, switches were broken, both bedding covers were stained with oil or noticeable staining. There was no blanket throws for warmth as it was pretty cold in the room. The air con was extremely noisey.
8
Jeneene
25 Oct 2025
·
Stayed 1 night
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
8
pete
18 Feb 2024
·
Stayed 2 nights
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
windows did not shut completely, rubber seal need to be replaced, hence noise from air con units outside, other wise no complaints would stay there again. room No 8255.
8
Andrew
2 Sept 2025
·
Stayed 2 nights
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
10
Rochelle
26 May 2025
·
Stayed 1 night
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
Staff are friendly and the service given was top notch. Room was nice and spacious. The view from the room was amazing also
8
Alan
28 May 2024
·
Stayed 3 nights
Unfortunately the air con unit was dripping from the wall unit onto the carpet.
Unfortunately the air con unit was dripping from the wall unit onto the carpet.
10
Moana
21 May 2025
·
Stayed 1 night
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
I was surprised at the size of the rooms—they were very generous. The decor could use an update, but for the price, it was very good. I definitely would stay again and recommend it to others.
6
Catherine
23 Aug 2025
·
Stayed 1 night
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
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AI-generated summary based on recent guest reviews
Service
Staff are widely praised as friendly and accommodating, but coverage can be patchy with delayed or hard-to-reach reception and occasional refund or check-in problems.
Related guest reviews
10
Pou
6 Jan 2025
·
Stayed 2 nights
loved it - staff was amazing and accomodating for an early check in 10/10
loved it - staff was amazing and accomodating for an early check in 10/10
10
Victor
8 Oct 2024
·
Stayed 1 night
My flight into Gizzy was delayed but the lovely (and hilarious) Lisa on the front desk kindly stayed up so I could check in. I was shattered by the time I got to the emrald and being given a room with a river view was a really pleasant surprise after a long, long day. Sure, the Emerald gives off pretty strong Shining vibes - to the point I felt like I might see twin sisters or a naked crone wandering the hallways - but that is part of its charm! Would definitely stay again.
My flight into Gizzy was delayed but the lovely (and hilarious) Lisa on the front desk kindly stayed up so I could check in. I was shattered by the time I got to the emrald and being given a room with a river view was a really pleasant surprise after a long, long day. Sure, the Emerald gives off pretty strong Shining vibes - to the point I felt like I might see twin sisters or a naked crone wandering the hallways - but that is part of its charm! Would definitely stay again.
8
Jeneene
25 Oct 2025
·
Stayed 1 night
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
6
Graham
26 Jan 2025
·
Stayed 1 night
Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
2
Nathan
6 May 2025
·
Stayed 2 nights
Miserable stay, lights are broken, air con noisy and bathroom had plumbing issues. It started flooding once using the shower and made it unbearable to stay. We were given another room to stay but again same problems, noisy air con and the bed was broken too. We were charged for two nights even though we only stayed one night since it was that bad we wanted to leave and stay somewhere else. We were promised a refund and they didn't even cooperate with that. I had to always initiate conversation and they have the same excuse its upto the owner who is based in India. A clear breach of Consumer Guarantees Act by this hotel. We stayed February 2025.
Miserable stay, lights are broken, air con noisy and bathroom had plumbing issues. It started flooding once using the shower and made it unbearable to stay. We were given another room to stay but again same problems, noisy air con and the bed was broken too. We were charged for two nights even though we only stayed one night since it was that bad we wanted to leave and stay somewhere else. We were promised a refund and they didn't even cooperate with that. I had to always initiate conversation and they have the same excuse its upto the owner who is based in India. A clear breach of Consumer Guarantees Act by this hotel. We stayed February 2025.
6
kirsty
18 Aug 2024
·
Stayed 2 nights
central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
central location, alot of closed up buildings around the area. across the road to police station. good off street parking. clean & tidy, great black out curtains. never someone on reception always have to make a phone call to get someone to come to reception.
10
Robyn
15 Apr 2025
·
Stayed 3 nights
Great staff. Friendly and accomodating.
Great staff. Friendly and accomodating.
2
Yvonne
25 Feb 2023
·
Stayed 2 nights
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
The staff were rude the hallways reception and rooms are very run down and dirty the pool is filthy and un kept would not recommend to anyone
10
Richard
4 Mar 2025
·
Stayed 3 nights
The staff were super helpful and very accomodating making our stay the best it’s been in some time. Shout out to Lisa and the team! See you in a few months when I return for work.
The staff were super helpful and very accomodating making our stay the best it’s been in some time. Shout out to Lisa and the team! See you in a few months when I return for work.
10
A G
12 Jan 2026
·
Stayed 1 night
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
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AI-generated summary based on recent guest reviews
Location
Right in the CBD with easy walks to shops, restaurants, and the river; many rooms have pleasant river views. A few guests noted the surrounding area can feel a bit quiet or rough at times.
Related guest reviews
8
Christine
26 Jan 2025
·
Stayed 2 nights
Well positioned. Room was huge with an outside balcony that was also very large that overlooked the river. Awesome receptionist and friendly room staff. Only downside was extremely noisy neighbours and constant banging, maybe doors being slammed. Overall happy enough with our 2 night stay.
Well positioned. Room was huge with an outside balcony that was also very large that overlooked the river. Awesome receptionist and friendly room staff. Only downside was extremely noisy neighbours and constant banging, maybe doors being slammed. Overall happy enough with our 2 night stay.
6
Peter John
1 Dec 2022
·
Stayed 19,323 nights
Staff were helpful, property is tired, some anti-social behaviour of some people loitering on the street outside made it feel a little unsafe
Staff were helpful, property is tired, some anti-social behaviour of some people loitering on the street outside made it feel a little unsafe
8
Ladislav
30 Nov 2025
·
Stayed 2 nights
Nice place right in CBD
Nice place right in CBD
8
Niamh
9 Sept 2025
·
Stayed 1 night
Central location, reasonably priced, very clean and spacious rooms.
Central location, reasonably priced, very clean and spacious rooms.
8
Jeneene
25 Oct 2025
·
Stayed 1 night
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
This hotel is centrally located right in town. My huge room was Main Street facing. I couldn’t hear any traffic noise. The bed was the most comfortable and I wondered where I could get one for myself. The fair trade tea and coffee were nice. The reception staff member was lovely and helpful. The car park was tricky to understand but having my car in a safe lock up right in town was great.
8
Regina
5 Mar 2024
·
Stayed 1 night
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
10
Peter
7 May 2025
·
Stayed 3 nights
Nice location handy to shops and walk alkng the river quute as well
Nice location handy to shops and walk alkng the river quute as well
8
Brendan
28 Aug 2025
·
Stayed 1 night
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
8
Paul
16 Mar 2025
·
Stayed 1 night
Right in middle of town
Right in middle of town
8
Judy
29 Jan 2025
·
Stayed 6 nights
The property is very convenient in town. The reception and service staff are lovely. Views are great
The property is very convenient in town. The reception and service staff are lovely. Views are great
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AI-generated summary based on recent guest reviews
Dining
On-site dining is very limited: the restaurant/breakfast has been closed, so guests use nearby eateries or the bar/restaurant next door.
Related guest reviews
10
Diz
25 Apr 2024
·
Stayed 1 night
Did everything a good hotel should do (except feed which was notified before stay) so all good.
Did everything a good hotel should do (except feed which was notified before stay) so all good.
8
Regina
5 Mar 2024
·
Stayed 1 night
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
Great location if you want to be close to town, events and restaurants. The Rivers Bar & Restaurant right next door is great. Nice view of the river and the apartment was spacious.
6
Graham
26 Jan 2025
·
Stayed 1 night
Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
4
Benjamin
18 Jan 2023
·
Stayed 19,375 nights
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.
Not as advertised - no options for meals as the cafe had been closed. No plates / bowls in room to allow self catering. The lifts were broken, the hotel needs a renovation and good clean.
8
Brendan
28 Aug 2025
·
Stayed 1 night
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
LOCATION WAS GREAT, WALKING DISTANCE FROM RESTRAUNTS, BARS, SHOPS.
4
Christopher
10 Mar 2025
·
Stayed 2 nights
We didn’t like this hotel at all. It said in the information that the restaurant was closed for renovations, but the receptionist said it had been closed for 4 years. The room smelled as though they’d been cleaning the carpet/furnishings with chemicals. It was very large and very few people staying. Would not stay here again.
We didn’t like this hotel at all. It said in the information that the restaurant was closed for renovations, but the receptionist said it had been closed for 4 years. The room smelled as though they’d been cleaning the carpet/furnishings with chemicals. It was very large and very few people staying. Would not stay here again.
2
Claude
4 Jan 2025
·
Stayed 4 nights
This hotel needs an urgent refurbishment. It is rundown, very dirty and the decor very dated. They do not even offer Breakfast. I will not recommend this hotel, nor would I stay there ever again.
This hotel needs an urgent refurbishment. It is rundown, very dirty and the decor very dated. They do not even offer Breakfast. I will not recommend this hotel, nor would I stay there ever again.
8
Amanda
27 May 2025
·
Stayed 1 night
Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!
Great location, great views, lovely check in staff. The only thing missing is the teaspoons for your cup of tea!!!
8
Jannie
14 Jan 2025
·
Stayed 2 nights
Loved the river view but didnt like that there was no toaster (husband needs food with morning medication) or that there wasn't a sink
Loved the river view but didnt like that there was no toaster (husband needs food with morning medication) or that there wasn't a sink
6
Catherine
23 Aug 2025
·
Stayed 1 night
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
A convenient hotel in the centre of Gisborne, and the river view suites have nice views over the river. Rooms are nice and spacious with balconies and were OK, but the property has a tired feel about it. Was disappointed that the bathroom hadn't been cleaned properly (makeup and sticky residue in the sink and on the bathroom counter). Bed uncomfortable (two singles pushed together with insufficient topper). The staff were lovely though and very pleasant to deal with. (Gave a great recommendation for the 'Just Thai' restaurant around the corner - one of the best Thai meals I've had).
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AI-generated summary based on recent guest reviews
8
Cintia
3 weeks ago
·
Stayed 1 night
The room is really big with a separate space for TV Room. It is not a new building but it has a very good parking lot covered and the room was clean and organized.
The room is really big with a separate space for TV Room. It is not a new building but it has a very good parking lot covered and the room was clean and organized.
10
Elizabeth
9 Sept 2026
·
Stayed 2 nights
I stayed here before when it was a 24 hour hotel. Beautiful, large rooms. Mine was completely updated, because of competition it is now room only and a 12 hour reception. But my suite was huge, cheap.beautiful balcony onto river and just a fantastic family space. Glass lift. I have stayed in portside which is nice but i loved my couple of nights in the Emerald.
I stayed here before when it was a 24 hour hotel. Beautiful, large rooms. Mine was completely updated, because of competition it is now room only and a 12 hour reception. But my suite was huge, cheap.beautiful balcony onto river and just a fantastic family space. Glass lift. I have stayed in portside which is nice but i loved my couple of nights in the Emerald.
6
Mark
15 Aug 2026
·
Stayed 2 nights
Hotel was cold and felt like a ghost town. When the earthquake hit I was super worried. Maintenance not great.
Hotel was cold and felt like a ghost town. When the earthquake hit I was super worried. Maintenance not great.
6
TONY
6 Aug 2026
·
Stayed 1 night
This place needs a makeover it’s outdated and quite pricey for what it is close to the amenities though and the restaurant below is great rooms are big
This place needs a makeover it’s outdated and quite pricey for what it is close to the amenities though and the restaurant below is great rooms are big
8
Beverley
4 Jul 2026
·
Stayed 1 night
Perfect location over looking river & walk to town. Large spacious room with 2 bedrooms. Main room has TV & lounge. Coffee/Tea making facilities & enormous picture window with large balcony. Also a Fridge & microwave.
Perfect location over looking river & walk to town. Large spacious room with 2 bedrooms. Main room has TV & lounge. Coffee/Tea making facilities & enormous picture window with large balcony. Also a Fridge & microwave.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 14:00 to 22:00
Before 10:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Emerald Hotel
Is parking available at the hotel?
Yes, free self-parking is available on-site. However, parking height restrictions apply.
What are the check-in and check-out times?
Check-in is from 14:00 to 22:00, and check-out is by 10:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What is the hotel's location in relation to nearby attractions?
The hotel is located in the heart of Gisborne, just steps from Te Tauihu Turanga Whakamana and 4 minutes on foot from Longbush Wines. It is 0.3 mi (0.5 km) from Gisborne Harbour and 0.4 mi (0.6 km) from Gisborne Wine Centre.
Does the hotel have a swimming pool?
Yes, the hotel features a seasonal outdoor pool, which is open from November to March.
What are the policies for children staying at the hotel?
Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-21: 101.22998961845397USD
- 2026-10-22: NO DATA
- 2026-10-23: 110.11952733271026USD
- 2026-10-24: 113.23398873410034USD
- 2026-10-25: 88.63918645732116USD
- 2026-10-26: 88.25865837221527USD
- 2026-10-27: 107.6031694857788USD
- 2026-10-28: 97.10827971500396USD
- 2026-10-29: 96.462076205307USD
- 2026-10-30: 98.65031172010804USD
- 2026-10-31: 88.63918645732116USD
- 2026-11-01: 88.62650875066376USD
- 2026-11-02: 98.65031172010804USD
- 2026-11-03: 98.7150870113144USD
- 2026-11-04: 96.61865144667816USD
- 2026-11-05: 98.65031172010804USD
- 2026-11-06: 97.16051426329803USD
- 2026-11-07: 88.62650875066376USD
- 2026-11-08: 98.65031172010804USD
- 2026-11-09: 97.48635101293182USD
- 2026-11-10: 96.462076205307USD
- 2026-11-11: 96.69630989015961USD
- 2026-11-12: 97.16051426329803USD
- 2026-11-13: 110.14727961156463USD
- 2026-11-14: NO DATA
- 2026-11-15: 97.16051426329803USD
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: 96.462076205307USD
- 2026-11-20: 97.16051426329803USD
- 2026-11-21: 99.8918110274887USD
- 2026-11-22: 98.76905928712463USD
- 2026-11-23: 94.96823831801605USD
- 2026-11-24: 95.40558923687743USD
- 2026-11-25: 95.78307843888855USD
- 2026-11-26: 97.45323146731567USD
- 2026-11-27: 87.60472497115326USD
- 2026-11-28: 95.84778524822235USD
- 2026-11-29: 96.47333291310882USD
- 2026-11-30: 135.76181121167755USD
- 2026-12-01: 96.97271984827422USD
- 2026-12-02: 96.97271984827422USD
- 2026-12-03: 96.24004085400391USD
- 2026-12-04: 96.54172918332672USD
- 2026-12-05: NO DATA
- 2026-12-06: 94.5964074307251USD
- 2026-12-07: 97.34728145023345USD
- 2026-12-08: 96.68180029341126USD
- 2026-12-09: 96.07842363476563USD
- 2026-12-10: 96.24004085400391USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 95.73362596666718USD
- 2026-12-14: 96.24004085400391USD
- 2026-12-15: 96.24004085400391USD
- 2026-12-16: NO DATA
- 2026-12-17: 96.77531229039002USD
- 2026-12-18: 96.06348602631378USD
- 2026-12-19: 96.10663816625977USD
- 2026-12-20: 97.56661176757049USD
- 2026-12-21: 94.75800752949523USD
The front desk is open daily from 8:00 AM - 8:30 PM. This property doesn't offer after-hours check-in. Guests will receive an email within 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: NZD 150.00 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- The seasonal pool will be open from November to March.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- At check-in, guests must provide a record of full COVID-19 vaccination.
- The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Housekeeping
Banquet facilities
Pool outdoor
Services
Housekeeping
Banquet facilities
Luggage storage
Designated smoking area
Parking
Parking
Free parking
Parking Onsite
Activities
Swimming pool
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
General
Non-smoking rooms
Family room
Internet
Free wi-fi