Name: Sheraton Grand Mirage Resort Gold Coast
Address: Sea World Drive, Gold Coast, Queensland, Australia, Gold Coast, Queensland, AU
Price range: US$207–US$491 per night
Rating: 8.25

What guests think

At Sheraton Grand Mirage Resort Gold Coast, travellers praise the friendly staff, beachfront location and expansive pool setting, while recurring critiques cite dated areas, inconsistent maintenance and cleanliness, occasional service lapses, and disruption from renovations or event-related facility closures.

Rooms are generally spacious with relaxing views, but some suffer from loud or weak air conditioning, poor water pressure, and occasional plumbing or fixture issues. Breakfast and the seafood buffet earn frequent praise, though food quality, limited options, delivery fees for room service, and waits or billing errors disappoint some. The location is quiet near Sea World and coastal walking paths, though a few guests find it isolated with fewer nearby restaurants. Expect a resort-style stay with standout staff and setting, tempered by aging infrastructure and variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large lagoon-style pool with a swim-up bar and direct beach access are highlights. Maintenance and access can be inconsistent, with reports of dirty or closed pools, renovations/events affecting facilities, paid parking, and a dated offsite gym across the road.

Related guest reviews

10

Vicki

17 Nov 2025

·

Stayed 2 nights

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

10

Indrajit

15 Apr 2023

·

Stayed 7 nights

Staff were friendly and always helpful. The pool was great, buffet breakfast was excellent and the property overall was great. I would have preferred a gym onsite instead of going across the road. Overall great experience!

6

Angie

20 Oct 2024

·

Stayed 1 night

Location right in the beach was lovely. Not much to do at the resort only swim in the pool Or eat. No spa in the pool. Facilities quite old and not that well maintained. Ice machines broken/missing. Booked for three people in a double room and only had two glasses/cups/etc Plunger coffee supplied but no plunger. Definitely not a 5 star hotel.

10

Robert

10 Apr 2023

·

Stayed 3 nights

Extra charge for car parking is a bit much. Otherwise a great hotel, quiet location, great amenities

10

steve

23 Nov 2025

·

Stayed 1 night

Spotless room, great facilities and the most wonderful staff. They looked after us like we were special guests. Couldnt recommend it enough x

8

vanessa

4 Oct 2025

·

Stayed 4 nights

Hotel was being renovated

10

Peter

22 Apr 2023

·

Stayed 4 nights

we Have stayed at the Sheraton many times and it is alway great The gym over in the Marina Mirage is down market and the red equipment out of date - a little bit more could be spent The pool was tremendous [27 degrees] and the service was excellent The room was incredible and the breakfast was out of this world. The staff were excellent as well

4

Lucita

8 Sept 2025

·

Stayed 1 night

Paid full price however the pool was under repairs and no mention of this during booking also the restaurant view was blocked with frosted glass due to construction. Dated and overpriced Need to lift their game Sheraton has lost its appeal

6

Dominika

11 Sept 2025

·

Stayed 4 nights

The layout of the resort is really beautiful, the property is however starting to show its age. Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint. The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors. Chipped tiling in bathroom Rust around curtains Beds were hard and uncomfortable, pillows to thin. The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks. We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

6

Shanae

22 Mar 2025

·

Stayed 3 nights

Great pool, although not maintained and clean. Could be great, facilities need an upgrade or maintained. Broken umbrellas, ice machines, drink dispensers, can’t sit of some pool loungers as trees in the way, all pools were dirty or debris, very very limited resturant.

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Cleanliness

Mixed feedback: some guests found rooms spotless, while others reported mouldy bathrooms, musty odours, dust, and missed housekeeping such as vacuuming or towel replacement. Pool cleanliness also varies, with debris or slime noted at times.

Related guest reviews

2

Jill

5 Nov 2025

·

Stayed 1 night

Room smelt of damp, mould on ceilings, everything was in poor condition / knocked about. For a high per night rate this was barely 3 stara

2

Hanife

6 Oct 2025

·

Stayed 3 nights

Rooms very very dirty!!! Pool was closed, we didnt eat, its very dirty again, I have photos to prove it, i even told the manager they decided to refund us back!!!! The place is runned down!!! Short staffed!!!

6

Karena

3 Dec 2024

·

Stayed 2 nights

There was mould in the bathroom and alot of dust in the room.

10

steve

23 Nov 2025

·

Stayed 1 night

Spotless room, great facilities and the most wonderful staff. They looked after us like we were special guests. Couldnt recommend it enough x

6

Kheshav

9 Jan 2025

·

Stayed 7 nights

The place needs a good renovation. The pool is filthy . Rooms are dusty . Not worth the price

10

Irene

4 Jun 2023

·

Stayed 2 nights

The property was simply stunning and very convenient. The meal deal we got was excellent value and quality. Room was large and bed was comfortable. The bathroom sink was dripping/leaking however and left water all over the basin and floor. Near our lifts, there was a distinct odour of mould or dampness.

6

Bronte

3 Jan 2025

·

Stayed 4 nights

My partner and I stayed here over the new years period. The resort is beautiful and the staff are friendly and lovely. The pool is great along with the pool bar. In saying that, I’d still rate it average for a resort as there were limited restaurants available within the resort and outside that fits those with special dietary requirements. Other things that made me score this as average was the room had lots of ants and our room was only serviced once the entire stay despite putting down the card to have our room cleaned. We were also charged for something from the minibar we did not take, however this was addressed by one of the friendly receptionists! I feel like there could be so much potential eg. An onsite gym, other dining options, perhaps a convenient store etc especially considering the location is abit out of the way from the main part of the GC. Overall, had a great still though!

6

William

17 Jan 2025

·

Stayed 5 nights

Charged parking for full week stay - had to use a seperate scan app instead of just registering your vehicle. No hot water on last morning in multiple rooms, rooms not vacuumed, ground floor hallway smelled of mold

6

Dominika

11 Sept 2025

·

Stayed 4 nights

The layout of the resort is really beautiful, the property is however starting to show its age. Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint. The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors. Chipped tiling in bathroom Rust around curtains Beds were hard and uncomfortable, pillows to thin. The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks. We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

4

Kguy Larng

24 Apr 2025

·

Stayed 3 nights

The hotel entrance was stunning and gave a great first impression, and the concierge was helpful at check-in. Unfortunately, things went downhill from there. There was rubbish outside our room, and the fridge hadn’t been cleaned—old food inside made it smell terrible. My toddler also found food scraps under the bed, and the bedsheets looked like they hadn’t been changed. We even waited outside our room for 5–10 minutes thinking it was being cleaned, only to find no one was inside. The lagoon view room was pretty, but you can’t actually swim in the lagoon—it’s decorative only. The kids pool didn’t feel clean enough for our toddler to use either. The rooms and hallways felt very outdated and didn’t match the modern vibe of the entrance. Accessibility also seemed like an afterthought, with features not suited for pregnant guests or people with disabilities. On the bright side, the beach is right next door. Sadly, I wouldn’t recommend staying here.

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Rooms

Rooms are generally spacious with ocean or pool views and many stays felt quiet. Several guests noted older styling and issues like loud or weak air conditioning, low water pressure, and occasional plumbing or fixture faults.

Related guest reviews

10

Stephen

22 Sept 2025

·

Stayed 3 nights

With a view of the sunrise over the ocean this was a trip to remember.

10

Kathy

3 Jul 2023

·

Stayed 6 nights

Hotel is always glamorous however the room was a little tired.

10

Kirsty

21 Jul 2024

·

Stayed 1 night

Modern contemporary decor, very calming palette used. Very spacious room, loved the corner soaking bath (that’s the main reason we stayed here) even though it took forever to fill the bath (it was worth the wait). Room service was fantastic, and all staff were courteous and friendly, we had a great experience. Went to Terraces for breakfast, yum yum, then went for a walk around the outdoor pool area and along the beach. Will most definitely be coming back again, just stunning!

8

Stephen

1 Jan 2026

·

Stayed 1 night

Room was spacious with 2 queen beds and nice big bath. Aircon was loud making for a tough nights sleep

10

Kevin

18 Jul 2023

·

Stayed 1 night

Beautiful rooms with great views.

8

Saso

26 Jan 2025

·

Stayed 10 nights

Beach front location was excellent but as a whole it could do with a refresh as rooms are looking a little run down. Had a wonderful stay nonetheless.

10

Irene

4 Jun 2023

·

Stayed 2 nights

The property was simply stunning and very convenient. The meal deal we got was excellent value and quality. Room was large and bed was comfortable. The bathroom sink was dripping/leaking however and left water all over the basin and floor. Near our lifts, there was a distinct odour of mould or dampness.

6

Sean

5 May 2023

·

Stayed 2 nights

First had a room that had no hot water. Then got moved to a suite where the ventilation didn’t work in the bathroom, which became more like a steam room.

6

Mac

29 Apr 2023

·

Stayed 1 night

Loved the heated pool with swim-up bar Loved the spacious room with massive comfortable bed Water pressure was terrible, when on hot/warm water, water dribbled out, took over an hour to barely half-fill the bath. They reduced price by $40, not big compensation whn the rooms aren't cheap and you can't shower!

10

Lisa

30 Mar 2025

·

Stayed 2 nights

Our room looked out to the pool and ocean which were quite stunning. Everything in our room was as expected and we enjoyed immence peace and quiet. It was a wonderful get away.

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Service

Staff are widely described as friendly, professional, and accommodating, and management often responds quickly to issues. Some guests experienced slow or uneven service, housekeeping misses, billing errors, curt pool bar interactions, and limited late-night room service.

Related guest reviews

10

Vicki

17 Nov 2025

·

Stayed 2 nights

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

10

Shah

24 Jul 2024

·

Stayed 2 nights

The resort is world class. Food is excellent and the service is second to none. We had a small issue in our room and management immediately attended to the matter. Their compassion and professionalism was impeccable. Overall, our family really enjoyed the experience. We would happily stay again in the future.

4

Suzi

26 Dec 2024

·

Stayed 2 nights

Outdated, no daily house keeping services provided despite being advertised. Very limited tv channels. Pool hospitality services very poor, waited 2 hours pool side for fish and chips and then another 40 mins post complaint. Upon checkout, invoiced twice on a number of items. Spent 30 mins personally reconciling the final account on check out. Very disappointed overall.

10

Peter

30 May 2024

·

Stayed 2 nights

The level of service today as we know is all bar non existent but the staff there were amassing I cannot rate them high enough thank you !!!!!!!

10

Naef

7 Dec 2025

·

Stayed 3 nights

Excellent service

2

sarah

9 Dec 2022

·

Stayed 1 night

We took a night away during my breast cancer treatment. We went to a function at my sons Uni and arrived back at the hotel after 10pm. I need medication with food but was dismayed to find that a sandwich could not be offered as room service was closed. We told to get Uber eats. Then the next morning we were woken by house keeping at 8am when it was our day of departure. Overall a poor experience from what should be a 5 star hotel.

10

Dinesh

2 Nov 2025

·

Stayed 2 nights

It was wonderful. We stayed for my son's birthday. Manager arranged beautiful card, chocolates and bottle of wine. Made his birthday special. Breakfast was amazing. Staff very helpful and responsive.

6

Joseph

12 Apr 2023

·

Stayed 2 nights

Gorgeous grounds. Staff at Oasis pool bar not great. Always unable to locate tables by pool to serve drinks and bad attitude.

8

Thomas

29 Oct 2024

·

Stayed 1 night

Front desk staff variable

10

peter

11 Feb 2024

·

Stayed 3 nights

Fantastic location friendly smiling service nothing is too much hassle for the staff. Hotel itself is amazing and the dining options and bars are awesome. This is a large hotel so you may have long walks to pool/lobby if you are in the rear wings but for us this was not a problem just to let people know,

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Location

Beachfront with direct access to Main Beach, coastal paths, and Sea World/Marina Mirage nearby. Many appreciate the quiet setting, though some find it a bit isolated from central Surfers and wider dining choices.

Related guest reviews

10

Vicki

17 Nov 2025

·

Stayed 2 nights

The staff were professional and attentive - even the pool cleaners! The room was spacious, clean, nice outlook onto a little man made lagoon. Beautiful pool, easy beach access, good eating options.

10

Sandra

2 Oct 2025

·

Stayed 6 nights

Beautiful family holiday location just across the beach gorgeous

10

Nicola

30 Sept 2024

·

Stayed 4 nights

Amazing property close to Seaworld, great for families and beautiful beachfront.

8

Saso

26 Jan 2025

·

Stayed 10 nights

Beach front location was excellent but as a whole it could do with a refresh as rooms are looking a little run down. Had a wonderful stay nonetheless.

6

Dennis

8 May 2024

·

Stayed 2 nights

location next to beach

10

Nitisha

21 May 2024

·

Stayed 2 nights

Very pleasant experience. Great place for a family vacation with small children. The direct beach access is awesome. The restaurant was good too. Seafood buffet is one of the best I've had. Close proximity to Sea World.

10

Anthony

29 Oct 2023

·

Stayed 1 night

Best hotel at the GC right on the beach. Really relaxing place to visit but only a short walk from other restaurants if you want to eat out. Close to sea world and cruise options across the road.

10

Manuela

25 May 2023

·

Stayed 3 nights

Location quiet and relaxing away from the bustle and bustle of everyday life . Bus out the front tavern across the road close to Southport club and other eateries

8

Andrew

3 Jan 2025

·

Stayed 7 nights

Great hotel and location. Direct access to beach and pool facilities in hotel, service is great from front desk, dining, pool. Would recommend.

10

Kathleen

4 Oct 2024

·

Stayed 5 nights

The lobby and pool area is beautiful. The beach is right there! The staff were so accommodating. Nothing was a problem to them, always available. We had a fantastic stay. There is also a riding path to Surfers Paradise and its a 10min walk to Seaworld if thats your thing. Would go back again and again.

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Dining

Breakfast and the seafood buffet are frequently praised for taste and variety. Downsides include inconsistent quality, limited options for some diets, delivery fees and limited late-night room service, long waits, billing confusion, and a few illness reports.

Related guest reviews

4

Maryam

5 Dec 2022

·

Stayed 19,325 nights

Got food poisoning at this resort. In room food service is the worst. Also, staff members must be sick with the flu as my husband and I became very ill upon staying here/checking out when we never get sick.

6

Eva

6 Feb 2023

·

Stayed 2 nights

Excellent location, average customer service, the seafood buffer diner very poor quality and very overpriced ($119 per person)

10

Dylan

19 Nov 2023

·

Stayed 3 nights

All of it was nice plenty of space around pool to find seating during day. All good options really nice top level buffets.

8

Priyanka

27 Nov 2023

·

Stayed 4 nights

The property is stunning. It shows its opp beach but we couldn’t find any access. Evening dining staff was very good - couple of asian girls looked after us really well. There are very limited vegetarian options at the pool bar and at their in house Terrace restaurant. The service could have been better. Every in room food service had a $8 delivery fee. We ordered 3 times in a day so that doubled the price of the dish. After the room was cleaned there were no fresh towels replaced. Advised housekeeping that we need to head out and need to get shower prior and to deliver the towels asap - took them an hour and we had to leave without the shower. House keeping service was too slow.

10

Martin

5 May 2025

·

Stayed 1 night

Beautiful resort, fantastic stay as usual beautiful seafood and breakfast buffets. Staff were very pleasant.

10

karen

23 Jan 2026

·

Stayed 2 nights

the breakfast was outstanding and fresh. best i have

6

Sandra

30 Sept 2025

·

Stayed 2 nights

The Sheraton's entrance, foyer, main pool area and our room were nice. However, the buildings and water areas were very tired, under construction and in need of love and attention. Pool and restaurant staff were not friendly and we waited 50 minutes for our ordered breakfast on the last morning to arrive in Terrace's. Overall, our experience wasn't terrible but not the standard or experience I expected from The Sheraton, it was disappointing.The location of the hotel and service in Pearl's was the highlight.

10

Graeme

5 Mar 2025

·

Stayed 1 night

Still a great hotel with a brilliant buffet breakfast. The dinner restaurant has a great location overlooking the pool area and has a very tasty menu.

2

sarah

9 Dec 2022

·

Stayed 1 night

We took a night away during my breast cancer treatment. We went to a function at my sons Uni and arrived back at the hotel after 10pm. I need medication with food but was dismayed to find that a sandwich could not be offered as room service was closed. We told to get Uber eats. Then the next morning we were woken by house keeping at 8am when it was our day of departure. Overall a poor experience from what should be a 5 star hotel.

8

Nicole

13 Jul 2025

·

Stayed 1 night

Overall the property was ok however the lunch at the pool bar was very poor. I ordered an Indonesian chicken salad which consisted of two tenderloins and half a cos lettuce with a bit of carrot. No dressing and not enough chicken for amount if lettuce. Very poor. Shopping across the bridge is poor as most shops vacant .

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$363
February	US$306
March	US$296
April	US$292
May	US$274
June	US$237
July	US$277
August	US$290
September	US$294
October	US$334
November	US$326
December	US$369

Su	Mo	Tu	We	Th	Fr	Sa
				1 $327	2 $391	3 $417
4 $449	5 $278	6 $266	7 $251	8 $266	9 $323	10 $380
11 $213	12 $229	13 $249	14 $214	15 $251	16 $491	17 $293
18 $258	19 $354	20 $485	21 $219	22 $228	23 $278	24 $328
25 $219	26 $207	27 $215	28 $230	29 $219	30	31

Sheraton Grand Mirage Resort Gold Coast

Prices for Sheraton Grand Mirage Resort Gold Coast

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Garden View, Ground Floor

Suite, 1 Bedroom, Resort View

Suite, 1 Bedroom, Partial Ocean View

Room, 2 Queen Beds, Lagoon View, Ground Floor

Room, 1 King Bed, Lagoon View, Ground Floor

Villa, 3 Bedrooms

Room, 1 King Bed, Resort View

Room, 2 Queen Beds, Partial Ocean View

Villa, 2 Bedrooms

Room, 2 Queen Beds, Resort View

Villa, 2 Bedrooms

Room, 1 King Bed, Partial Ocean View

Presidential Suite, 1 Bedroom, Ocean View

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom, Ocean View

Junior Suite, 1 King Bed with Sofa Bed, Resort View, Corner

Room, 2 Queen Beds, Garden View, Ground Floor

Room, 1 King Bed, Ocean View

Suite, 1 Bedroom, Garden View, Ground Floor

Guest reviews of Sheraton Grand Mirage Resort Gold Coast

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Grand Mirage Resort Gold Coast

Considering this hotel for your Gold Coast trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $247	23 $273	24 $253	25 $294	26 $362
27 $275	28 $315	29 $334	30 $338