Name: Sheraton Hanoi Hotel
Address: K5 Nghi Tam, 11 Xuan Dieu Road, Quảng An, Hanoi, Hanoi (and vicinity), Vietnam, Hanoi, Vietnam
Rating: 8.48

Guest reviews

8.5

Very good

Based on 533 verified reviews

Who stays here?

Business

47%

Couple

18%

Family

15%

Group

13%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Reviews of Sheraton Hanoi Hotel highlight comfortable rooms, a scenic lakeside setting, and solid overall amenities, while noting the location is a drive from the Old Quarter and that some areas feel a bit dated.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

KRISHNATH

3 weeks ago

·

Stayed 2 nights

We had a great stay at the Sheraton. After spending a few days in the Old Quarter, it was nice to get away from the hustle and bustle. We were well informed of the ongoing renovations and the resulting noise, but did not bother us at all. It's easy enough to catch a Grab taxi from the hotel. If possible, do have a meal at Hemispheres - an excellent way for us to wrap up our holiday. The breakfast buffet was phenomenal and your staff went above and beyond in their service. Thank you!

10

Anthony

2 Mar 2026

·

Stayed 1 night

Extremely welcoming staff!

10

Eugene

22 Dec 2025

·

Stayed 4 nights

Beautiful location, nice facilities, and friendly staff.

10

Angelo

12 Dec 2025

·

Stayed 1 night

Excellent service and amenities. Perfect location

10

Minh Hang

23 Nov 2025

·

Stayed 2 nights

Great service! Great interior. Everyone is very professional & polite

K5 Nghi Tam, 11 Xuan Dieu Road, Quảng An, Hanoi, Hanoi (and vicinity), Vietnam

Location

A stay at Sheraton Hanoi Hotel places you in the heart of Hanoi, within a 5-minute drive of Ho Chi Minh Mausoleum and Dong Xuan Market. This family-friendly hotel is 2.4 mi (3.8 km) from Quan Chuong Gate and 2.8 mi (4.6 km) from Thang Long Water Puppet Theatre.

West Lake(0.1 Miles)

Syrena Shopping Center(0.4 Miles)

Tran Quoc Pagoda(1.3 Miles)

Ho Tay Water Park(1.4 Miles)

Quan Thanh Temple(1.6 Miles)

Trinh Cong Son Walking Street(1.7 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site, with parking height restrictions applicable.

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately USD 25 for adults and USD 12.5 for children.

No pets and no service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Airport shuttle services are available for a fee of USD 120 per vehicle for a roundtrip, accommodating up to 8 passengers.

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific facilities may vary.

The hotel is located in the heart of Hanoi, just 0.1 km from West Lake and within a 5-minute drive of Ho Chi Minh Mausoleum and Dong Xuan Market.

Yes, the property features an outdoor pool, accessible from 6:00 AM to 7:00 PM.

Children 4 years old or younger stay free when occupying the parent or guardian's room, using existing bedding.

Rollaway beds are available for a fee of USD 35.31 per night, and advance request is required for availability.

Sheraton Hanoi Hotel

Amenities

Property description

Book on Vio