Is parking available at the property?

Parking is available on-site, with limited spaces. Secured valet parking is offered at a fee of MYR 30 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 10:30 AM for a fee of approximately MYR 42.3 for adults and MYR 22.15 for children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details regarding room accessibility should be confirmed directly with the property.

Where is the property located in relation to key landmarks?

The property is situated in the heart of Kuala Lumpur, within a 10-minute walk of Pavilion Kuala Lumpur and Berjaya Times Square. It is approximately 0.6 miles from Jalan Alor and 1.4 miles from KLCC Park.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Access to the rooftop infinity pool is available only for guests staying in specific room types. The pool is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Children 11 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests and any associated costs.

Dorsett Kuala Lumpur - Luxury 5 Star Hotel Experience

Average nightly price at Dorsett Kuala Lumpur by month, last 12 months (USD)
Month	Average price
January	US$77
February	US$70
March	US$76
April	US$82
May	US$73
June	US$74
July	US$81
August	US$98
September	US$77
October	US$95
November	US$80
December	US$91

What guests think

Dorsett Kuala Lumpur draws praise for its central, walkable location near Bukit Bintang and Pavilion, with many guests also appreciating friendly staff and good value, but reviews frequently note dated areas, maintenance issues, and inconsistent housekeeping and breakfast quality.

Rooms are often spacious and comfortable, though decor can feel old and some guests experienced noise or weak water pressure. Facilities include a popular pool and eco-friendly filtered water taps, but the gym needs refreshing and parking is limited, tight to maneuver, and often charged. Overall, expect a convenient base in the city with solid value, tempered by aging hardware and variability in upkeep and dining.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool and appreciate in-room filtered water taps. However, the gym feels worn and parking is limited, tight to maneuver, and often charged.

Related guest reviews

8

Alicia

18 Nov 2023

·

Stayed 1 night

Generally a good stay. The decor of the rooms seems abit dated. Gym facilities are abit dirty, which was a turn off. Other than that, it’s okay overall.

8

Joel

15 Dec 2023

·

Stayed 2 nights

Facilities are standard for a hotel of its class. Shower water pressure could be stronger The best: Front Desk service I left my car unlocked and the battery went flat the next day. It was a Saturday evening then. They helped me find a jump start service. The worst: Parking. If you're driving a bigger car, I highly recommend valet parking or parking at the private lot *beside* the property (it’s Rm12/entry, hotel car park is RM10/entry). The building is old and the car park ramps are too narrow. Luckily I managed to get away unscathed with an S Class but at the worst turning point my car was about 1cm from the wall/ledge on both sides. Many other cars I saw had their left door scuffed and dented including a Porsche Macan and a Mazda CX5. You’ll need to really take your time. TLDR; good hotel with great service. Don’t park in the basement car park if you drive a bigger car

6

Wai Ching

20 Feb 2026

·

Stayed 2 nights

Hotel without proper parking space and difficult to turn at basement carpark. Not recommended if you’re driving a car. Parking at ground level need to pay RM30. Old hotel building with limited and tight parking space.

8

Soe Moe

22 Sept 2025

·

Stayed 4 nights

Pool

8

Robert

1 Sept 2024

·

Stayed 13 nights

We had a grat stay. Really convenient location Family room was just the right size amd clean. Pool was great to have. Only down side was the room service. We planned to eat at the bar but it was not manned. We tried the cafe but we coildnt get a snack. Room service was thwrefoew our only option. We jad to wait 55 miniyes and it was cold and just not great. Otherwise a great stay. We woild consider one of their other hotels.

6

Noor

31 Dec 2024

·

Stayed 2 nights

The hotel rooms were great but I wonder why do we still have to pay for the parking for rm11 per day!! It’s a bit too much for me.

6

Graham

10 Sept 2023

·

Stayed 3 nights

The hotel is in a great location but feels dated. The main issue was the loud air conditioning in each room, and the gym needed to be updated or closed. The staff was very pleasant and helpful.

8

md sharom

3 Jun 2024

·

Stayed 2 nights

As mentioned by others, parking is a challenge and very limited. Other than that, a decent stay at an affordable price.

10

Sofia

28 Dec 2023

·

Stayed 12 nights

Location is unbeatable. Great restaurants and bars in Malls behind the Dorsett and of course all sorts of shopping. I visit KL for food so I don’t really shop. Service was great and easy access to hotel restaurant for breakfast next door. Apartment had all the amenities and they even gave a great welcome food basket. Kitchen well equipped but we didn’t cook although we could have. The in unit washing machine/dryer was an absolute life saver. The infinity pool was also great. Would definitely stay again!!

10

Maj Anne-christine

30 Apr 2025

·

Stayed 1 night

Excellence on all accounts! Front desk and staff friendly, professional, attentive, helpful, doing their very best so that the stay would be first class. And the ecofriendliness (especially in terms of avoiding plastic) was brought to highest standards, including a special tap in the bathroom for filtered water. Moreover a genious way of encouraging guest to save the planet was introduced - if the guest relinquished housekeeping (change of bedsheets towels etc ) for a day you got a voucher to the vending machine in the lobby. The room standard excellent, clean, spacey, great amenities. Breakfast included a vast variety of delicious foods from various food cultures. The excellent standard of staff was further shown when I had forgotten my phone charger in the room upon checkout and when I came back one week later and told I had most likely forgotten it, it was easily found in the registry for lost and found - and in just 10 minutes it was delivered to me! And the location is excellent!!! I so much loved the service and conditions so much that I decided to come back for a night on my return (just one night plus half a day) journey to Kuala Lumpur. And will definitely come back next time again.

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Cleanliness

Feedback is mixed: several note musty odors, stained carpets, mold or pests, and missed cleaning or towel replacements, while others found rooms clean.

Related guest reviews

4

Shi Min

10 Jun 2024

·

Stayed 2 nights

The hotel is very old. The moment we entered the room, it smells musty. Also, the cleanliness is bad. We found some pee stains from the previous guest under the toilet seats and it was not cleaned off. The only good thing about the hotel was the location cause it’s a walkable distance from the malls.

6

Karim

25 Jan 2023

·

Stayed 5 nights

It might be good to know that the Dorsett Residence is the neighboring building next to the main Dorsett hotel Building where you check in. The first room we got was not good. The main problem with the room was the smell which made it impossible for us to be able to stay in the room without feeling sick. The condition was otherwise quite bad. All the furniture had ugly stains which did not give a pleasant impression and all our bedding smelled of sweat. I'm not one to complain, but for us the room was not acceptable. When we pointed out our complaints, we were helped to a new room. The new room was much better in every way, although not perfect. The new room had a better layout that worked better for us. Unfortunately, here too all the furniture was full of stains, but otherwise the condition was better than in the previous room. The beds were good and didn't smell of sweat this time. One of the bathrooms had glass walls and you can see clear traces of moisture damage where the glass walls meet the wood floor. During our 5 nights that we stayed here, we encountered 4 cockroaches. One in each bathroom and one in each bedroom. I was surprised that the building was completed 2018 and that the rooms are already so worn after a few years. The infinity pool is fantastic and the area around the pool is well maintained. The best thing about this hotel is that it is very centrally located in Bukit Bintang. My stay here wasn't horrible but it's not worth a return visit for me.

6

Kshitiswar

17 Aug 2024

·

Stayed 4 nights

The rooms need renovation. The room floor carpet has stains and smelly. I stayed in 10th floor.

6

Harika

26 Jan 2024

·

Stayed 6 nights

Toilets were not clean, service was mid, however location is impeccable.

6

MENSHENG

27 Jun 2025

·

Stayed 3 nights

Pretty dirty and obsolete

10

Vivian

5 Feb 2024

·

Stayed 8 nights

We had a decent sized twin room enough to sprawl 2 suitcases of luggage across. Bathroom was clean (no bathtub as we had a basic room), reasonable amount of toiletries were provided. Housekeeping were excellent and super friendly, room was spotless when we returned. Area is super convenient, walkable distance to Pavillion and a couple of cheap local eats. Main road hotel is located on is quite busy, hard to catch a taxi/Grab in peak hour, so allow extra time when travelling. Overall loved our stay :) not our first visit and not our last either (Dorsett Residence next door is also lovely and suited for families with kitchen/dining/lounge room).

6

Tim

13 Feb 2026

·

Stayed 5 nights

The staff is very friendly and helpful. I do, however, feel that the owners and management need to invest more capital into cleaning and maintaining the property. The carpets all smell like mildew and are dirty.

6

Suhaili Binte Abdul

10 Apr 2023

·

Stayed 2 nights

Walkable to the big malls and easy to get around from the hotel. We wish to compliment Aisyah from the front desk for her politeness and professional service upon check-in. Bedsheet was not clean and had a bad smell from the pillows and blanket and we couldnt sleep well because we were feeling quite disgusted and we called up housekeeping the same night to change the pillowcase ourselves and the next morning requested them to change everything! Lights were flickering and the table lampshade fell off when we adjusted the table to eat. The toilet had hair sticking at the soap bottle and the bidet spray had pubic hair around it. Extremely disappointed.

10

Dawn

23 Sept 2025

·

Stayed 1 night

Property was very clean. Area was walkable. Room was quite large which was nice since we had a lot of luggage.

4

Kit Mui

25 Mar 2023

·

Stayed 7 nights

第一間房，一開門有一股噏味，要求換房，高級職員不理啋，幾經周折，於於換咗第二間，發現有曱甴，又在牀發現木蝨，浴室牆腳發霉，完全唔似5星，住了7晚，失望

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Rooms

Rooms are often spacious with comfortable beds, but decor is dated and some guests reported noise or weak/hot water issues.

Related guest reviews

6

YUKIYO

18 Mar 2025

·

Stayed 1 night

スタッフは親切です。ブキッビンタンにあるため、夜は花火のような音や、暴走族のバイク音で眠れない日もありました。部屋はレジデンスでしたが、記載があった94mの広さはない気がします。シャワーのドアがきちんと閉まらないので、段差があっても水が洗面所のほうに浸透し、水浸しになっていました。洗面台の近くにコンセントがないため、女性にとっては最悪です。ただ通常のマレーシアの建築レベルかとは思います。あとバスタオル以外に小さめのタオルがおいてない。

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8

Alicia

18 Nov 2023

·

Stayed 1 night

Generally a good stay. The decor of the rooms seems abit dated. Gym facilities are abit dirty, which was a turn off. Other than that, it’s okay overall.

6

STANLEY

8 Mar 2023

·

Stayed 1 night

Good location. Need to reno. A bit old and noisy sound in the room. Room furniture condition need to be upgrade. Should provide free parking hotel guess

8

Noorlela

19 Dec 2024

·

Stayed 3 nights

The 30m² room was extremely spacious n the sofa was definitely a plus. Best part of this hotel is the provision of free-flow filtered water in the bathroom which not only cuts down use of plastic bottles, but allows guests to have an unlimited supply of drinking water round the clock. Overall, I had a very comfortable stay even though it was the just the basic deluxe room.

8

shing yiu

26 May 2023

·

Stayed 1 night

I am happy with everything except the shower water. The shower was not hot enough. I took a shower at 7 am. Turned on the shower and the water was still lukewarm.

10

TAI CHEUNG ANDREW

10 Aug 2025

·

Stayed 7 nights

Rooms are quite big. I got connected rooms for my family. Very attentive service also. Location very convenient.

4

Kun-Hung

22 Nov 2024

·

Stayed 2 nights

來住過幾次這次是最不好的體驗浴室角落看得出發霉蓮蓬頭看來也是泛黃不乾淨僅有提供大浴巾沒有毛巾大浴巾看來也不是很乾淨晚上洗澡時熱水不是很熱早上的溫度勉強可用但是水壓非常的小浴室的門下方邊緣明顯受潮翹起室內地毯有不明污漬實在令人感受到不舒服對於出差住宿的我是一個不好的體驗

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6

Graham

10 Sept 2023

·

Stayed 3 nights

The hotel is in a great location but feels dated. The main issue was the loud air conditioning in each room, and the gym needed to be updated or closed. The staff was very pleasant and helpful.

10

Dawn

23 Sept 2025

·

Stayed 1 night

Property was very clean. Area was walkable. Room was quite large which was nice since we had a lot of luggage.

10

Andrea Soledad

3 Sept 2024

·

Stayed 2 nights

The room was great, large at a great price, with a nice view. The staff were very friendly and helpful and the hotel is perfectly located, right behind Pavilion, so there are a lot of dining and shopping activities at a short walking distance.

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Service

Service is mixed—many found staff friendly, helpful, and accommodating, but others faced slow check-in, inconsistent housekeeping, and occasional lapses such as mistaken late-night deliveries or missed wake-up calls.

Related guest reviews

6

Shuk Ching

25 Feb 2026

·

Stayed 2 nights

No enough tissues to use as we have 3 people. No matter is box tissue or toliet paper. Restaurant for breakfast, waiters service is not professional. Not able to take care of the customers needs.

10

Maureen Margaret

15 Nov 2023

·

Stayed 6 nights

The staff were all very friendly and helpful. Form front desk, to each morning at breakfast, concierge and the lounge bar staff. A very enjoyable stay, we will stay here again.

10

Chayanap

12 Apr 2023

·

Stayed 3 nights

All good. Staffs are nice and helpful. I arrived early and was tired. He helped me with early checkin so I could sleep. Much Appreciate. Will return

8

Shyamala

24 Jul 2024

·

Stayed 4 nights

The front desk service is not good and of low quality. Room is okay. Cleaning service is great.

6

Abbas

5 Jul 2024

·

Stayed 2 nights

4 star, not 5 as described. Check in took ages. Room was not as described.

6

Mitesh

11 Jun 2025

·

Stayed 3 nights

There was really nothing 5star about this property. I was really hoping for more. And to top all of it the last night the bell men tried delivering someone else’s luggage to my room at 2am in the morning and kept ringing the bell. And then I try to sleep again and the front desk calls me at 2:10am to say sorry when I was trying to sleep again. Spoilt my whole night of sleep. And I had to catch a flight the next day.

10

Maj Anne-christine

30 Apr 2025

·

Stayed 1 night

Excellence on all accounts! Front desk and staff friendly, professional, attentive, helpful, doing their very best so that the stay would be first class. And the ecofriendliness (especially in terms of avoiding plastic) was brought to highest standards, including a special tap in the bathroom for filtered water. Moreover a genious way of encouraging guest to save the planet was introduced - if the guest relinquished housekeeping (change of bedsheets towels etc ) for a day you got a voucher to the vending machine in the lobby. The room standard excellent, clean, spacey, great amenities. Breakfast included a vast variety of delicious foods from various food cultures. The excellent standard of staff was further shown when I had forgotten my phone charger in the room upon checkout and when I came back one week later and told I had most likely forgotten it, it was easily found in the registry for lost and found - and in just 10 minutes it was delivered to me! And the location is excellent!!! I so much loved the service and conditions so much that I decided to come back for a night on my return (just one night plus half a day) journey to Kuala Lumpur. And will definitely come back next time again.

10

Adel

18 Mar 2025

·

Stayed 5 nights

Reception staff, and the room service staff

4

Norio

23 Jun 2023

·

Stayed 7 nights

Number of staffs including house-keeping, laundry etc. are not enough.

8

Stuart

22 Feb 2024

·

Stayed 10 nights

Disappointed with the housekeeping very poor

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Location

Consistently praised for a central, walkable spot near Pavilion and Bukit Bintang. At peak times, traffic can slow pickups, and a few guests found transit farther than expected.

Related guest reviews

8

Amirul

28 Jul 2025

·

Stayed 2 nights

Great location. In city centre.

8

Takeshi

16 Jul 2024

·

Stayed 2 nights

駅から遠い

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10

Daniel

28 Nov 2025

·

Stayed 3 nights

Sehr zentrale Lage

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8

S

26 Dec 2023

·

Stayed 3 nights

Good location, behind the newest malls in Bukit Bintang. Just about 5-7 minutes walk, and its a quiet area behind the malls. Near the bukit bintang lrt around 7 minutes too.

10

Andrea Soledad

27 Nov 2025

·

Stayed 3 nights

honestly i always just stay at the dorsett when i go to KL. its nice, great location, clean, the staff is friendly, and has great value for the price.

8

Benjamin

23 Oct 2024

·

Stayed 2 nights

great location. but be prepared for traffic jam as hotel is located at a place where always traffic jam. hotel have limited amenities.

10

Vivian

5 Feb 2024

·

Stayed 8 nights

We had a decent sized twin room enough to sprawl 2 suitcases of luggage across. Bathroom was clean (no bathtub as we had a basic room), reasonable amount of toiletries were provided. Housekeeping were excellent and super friendly, room was spotless when we returned. Area is super convenient, walkable distance to Pavillion and a couple of cheap local eats. Main road hotel is located on is quite busy, hard to catch a taxi/Grab in peak hour, so allow extra time when travelling. Overall loved our stay :) not our first visit and not our last either (Dorsett Residence next door is also lovely and suited for families with kitchen/dining/lounge room).

10

Sofia

28 Dec 2023

·

Stayed 12 nights

Location is unbeatable. Great restaurants and bars in Malls behind the Dorsett and of course all sorts of shopping. I visit KL for food so I don’t really shop. Service was great and easy access to hotel restaurant for breakfast next door. Apartment had all the amenities and they even gave a great welcome food basket. Kitchen well equipped but we didn’t cook although we could have. The in unit washing machine/dryer was an absolute life saver. The infinity pool was also great. Would definitely stay again!!

10

Han Yun Glynisia

4 Apr 2023

·

Stayed 2 nights

Consider quite a good location, 10 mins walk to Pavilion.

10

Andrea Soledad

3 Sept 2024

·

Stayed 2 nights

The room was great, large at a great price, with a nice view. The staff were very friendly and helpful and the hotel is perfectly located, right behind Pavilion, so there are a lot of dining and shopping activities at a short walking distance.

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Dining

Breakfast offers wide variety and is often enjoyed, but quality and temperature can be inconsistent and menus repeat across days, with queues at busy times. Dining options and room service hours can be limited, and service may be slow.

Related guest reviews

6

Raidha

7 Jan 2024

·

Stayed 3 nights

Bad service and noisy place..breakfast is too full and you have to wait a big line. No room dining service at night everything closed

10

Imtiaz

12 May 2024

·

Stayed 6 nights

Good location, good breakfast

10

Adrian

10 Mar 2024

·

Stayed 4 nights

The room was nice and personal was courteous. No room service and towel change in four days. Efficient transportation to the airport. The restaurant closes at 6:30 pm!

8

John

23 Apr 2024

·

Stayed 1 night

Hôtel bien placé, à côté d’un très grand centre commercial et proche du métro. Pas mal de choix au petit déjeuner, mais la qualité pourrait être améliorée.

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6

Alice

28 Oct 2023

·

Stayed 10 nights

For a 4 star property, we felt is was only very average. The staff were all very business like excepr Joanna the restaurant manager. She was lovely and full of life. The food is the restaurant was not good quality and was very cold. All hot dishes were in warmers that did not heat the food at all. No variation of food in the morning. Room was large but extremely dated. Old carpets and drapes. House keeping did a great job and the room was cleaned daily to a good standard. Good location but would not choose to stay again. Other better hotels in the area

10

a

28 Aug 2024

·

Stayed 4 nights

Nice place whitin walking distance of the main highlights. Exellent breakfast.

8

Robert

1 Sept 2024

·

Stayed 13 nights

We had a grat stay. Really convenient location Family room was just the right size amd clean. Pool was great to have. Only down side was the room service. We planned to eat at the bar but it was not manned. We tried the cafe but we coildnt get a snack. Room service was thwrefoew our only option. We jad to wait 55 miniyes and it was cold and just not great. Otherwise a great stay. We woild consider one of their other hotels.

10

Kaoruko

11 Aug 2025

·

Stayed 1 night

チェックインに若干手間取っている感じがあったが、それ以外は個人的には文句なし。珍しい3ベッドルームで料金もリーズナブル。部屋も清潔でちょうど良いスペースだった。特筆すべきは朝食で、ナシレマが作れるほか、中華系、インド系、ベトナム、日本など、ここまで種類が多いとは思わなかった。クロワッサンはキッチンで焼いていた。クアラルンプールに行く際はぜひ次回も泊まりたい。

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8

Julie

29 May 2025

·

Stayed 7 nights

Hotel was clean, room was nice & spacious, bed was comfortable. Breakfast was a variety of foods, didn't change much though so got a bit bored with same things. Hotel is in a good location. Did feel disappointed with a day trip we did at the counter with the lady, she said it was a good place for shopping & then you could get a cable car. Shopping was not good & cable car wasn't working for 2 weeks, feel we wasted our money as wasn't worth the amount charged.

2

Manimaran

29 Dec 2023

·

Stayed 3 nights

Breakfast was served with cold food and dry. Chef Azmi is very rude.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $78	12 $74	13 $68	14 $66	15 $67	16 $81	17 $76
18 $61	19 $62	20 $64	21 $64	22 $87	23 $70	24 $71
25 $64	26 $62	27 $60	28 $62	29 $71	30 $70	31 $76

Su	Mo	Tu	We	Th	Fr	Sa
1 $64	2 $67	3 $66	4 $67	5 $67	6 $66	7 $69
8 $69	9 $62	10 $62	11 $66	12 $75	13 $67	14 $70
15 $69	16 $69	17 $64	18 $64	19 $64	20 $64	21 $64
22 $67	23 $62	24 $62	25 $62	26 $65	27 $62	28 $71
29 $73	30 $62

Dorsett Kuala Lumpur

Prices for Dorsett Kuala Lumpur

Monthly average prices

About this property

Location

Room options

Executive Suite

Two Bedroom Premier King + Queen @ Residences

Family Room

Deluxe Premier Room

Dorsett Suite

Two Bedroom Premier Queen + Twin @ Residences

Dorsett Room

Two Bedroom Suite Queen + Twin @ Residences

Two Bedroom Suite Queen + Queen @ Residences

Guest reviews of Dorsett Kuala Lumpur

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Dorsett Kuala Lumpur

Considering this hotel for your Kuala Lumpur trip?

Prices for upcoming dates