Is parking available at the property?

Free self-parking is available on-site, but parking height restrictions apply. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Local cuisine breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately MYR 58 for adults and MYR 29 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of MYR 191.00 per vehicle (one-way, maximum occupancy 4) and is available 24 hours. Guests must contact the property with arrival details before travel.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Kuala Lumpur, within a 10-minute walk of the Petrosains Science Discovery Centre and Petronas Twin Towers. It is 0.7 mi from the Kuala Lumpur Convention Centre and KLCC Park.

Does the property have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool, available for guests to enjoy.

What are the policies for guests staying with children?

One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of MYR 100.00 per night, and availability is subject to confirmation. Advance requests are recommended.

Hotel Maya Kuala Lumpur City Centre

Average nightly price at Hotel Maya Kuala Lumpur City Centre by month, last 12 months (USD)
Month	Average price
January	US$66
February	US$66
March	US$64
April	US$63
May	US$65
June	US$67
July	US$75
August	US$74
September	US$65
October	US$81
November	US$67
December	US$79

What guests think

Travellers consistently praise the central location of Hotel Maya Kuala Lumpur City Centre near Petronas Twin Towers and KLCC, with easy walks to shopping, dining and transit, making it a convenient base for sightseeing and short city stays.

Rooms are generally spacious and offer city or tower views, but many reviews describe dated decor, worn fixtures, and noticeable noise from streets or on-site venues. Cleanliness and maintenance are inconsistent, with recurring reports of missed housekeeping and pests, alongside others who found their rooms clean; staff feedback ranges from very friendly to unhelpful at the front desk. Facilities show signs of renovation and strain—small pool and slow or partially operating lifts—and dining feedback varies from excellent breakfasts to limited or overpriced options. Best for location-first travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities appear dated and under renovation, with multiple mentions of a small pool and slow or partly out-of-service elevators; some guests also noted loud music from a bar.

Related guest reviews

4

Ane katrine

3 Jan 2025

·

Stayed 4 nights

Det var meget slidt. Poolens vand er beskidt og der mangler fliser nogle steder og andre er løse. Man har forsøgt at sætte nye holdere op på badeværelset, men de faldt ned hele tiden. Den ene dag glemte de at gøre rent på værelset og da vi bad en anden rengøringsmand om en ekstra toilet rulle, fik vi nej, da vores værelse ikke var hans😡

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6

Alexander

8 Jul 2024

·

Stayed 5 nights

hotel is very tired. Limited facilities, rooms have bad windows and are noisy. The Wi-Fi is appalling and the mobile signal is poor. the room key cards are temperamental, I had to twice get the room key recoded. The lifts are VERY Slow, which makes getting a key reset a real saga.

8

Keith

29 Mar 2024

·

Stayed 3 nights

The hotel is pretty modern, but the front-desk seems like they don't care. The swimming pool is small, but the gym looked ok. Trying to get a taxi from this location is difficult with it being close to The Petronas Towers and KLCC mall.

8

Richard

5 Mar 2025

·

Stayed 2 nights

Hotel is hard to find, not signed very well and lobby is on the 2nd floor of the building. Staff at check in did not tell us everything, we had to figure it out. Pool is on the 3rd floor (which is designated for Muslims) which made us feel uncomfortable. Breakfast was amazing!! Check in staff was okay but not helpful and hard to understand, but other staff were friendly. Beds in the rooms are rock hard and uncomfortable.

4

Anders

16 Sept 2024

·

Stayed 2 nights

The hotel was not a five-star experience, maybe closer to three. However, the location was excellent. It's a massive hotel with over 20 floors, but only two out of four elevators were in service. Apparently, there's ongoing renovation work that will last for another two years. The rooms were worn but not too bad overall. I'm giving this review just two stars mainly because of the restaurant on the 13th floor. They charged an outrageous 38 MYR for water, and the food was disappointing—we left one of the two dishes uneaten. I highly recommend the bar at the nearby W Hotel instead

8

Allen Robert

4 Oct 2024

·

Stayed 7 nights

Nice hotel, currently being renovated, nice rooms and decent breakfast. But the location is the biggest benefit of this hotel. 5 minute walk to Petronas Towers and KLCC for shopping, dining and access to trains.

8

Rachel

6 May 2023

·

Stayed 1 night

Every hotel should have a hydrotherapy pool! It was the highlight to the end of my day!

10

Noura

2 Oct 2023

·

Stayed 3 nights

Really good, only thing is the pool is very small. And the door man was very kind. Lovely personality. Made us feel very welcome. On the other side of the hotel is a very good indian restaurant (very local). Very nice. And i loved the soap is very good. Loved the hotelroom.

10

Masnor

19 May 2024

·

Stayed 1 night

The room is clean and the bed are comfortable. This is our repeated stay here. Friendly check-in staff. It’s very close to Petronas twin towers, Suria KLCC and lots of eateries within walking distance. Free parking at the basement and the room rate is reasonable.

8

Bo

15 Feb 2025

·

Stayed 2 nights

Crazy to have the reception on first floor. the big restaurant on ground floor was boring and not interesting. The small cafe/bar on 12th floor was great, loved the food,- and not to forget the incredible view.But way to loud music. Don´t book a taxi at the reception,- far too expensive. Nice room, big and very clean. Even though we stayed at 18th floor there still was noice from the street during the night.

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Cleanliness

Cleanliness and upkeep are inconsistent, with reports of dirty or unserviced rooms and recurring sightings of cockroaches or bugs in some areas; a number of guests, however, reported clean rooms.

Related guest reviews

4

Mihai

6 Jun 2025

·

Stayed 3 nights

Room is large, but other than that, this hotel would not deserve more than 3 stars. Bathroom and Room were not properly clean. On day I found a bug on my room. Windows were poor, and a lot of noise was coming from outside. Shower drain was very poor Hot water was beardly warm. TV set is more than 10 years old. No info from the stuff about hotel facilities.

4

MARIO

4 May 2024

·

Stayed 2 nights

Durante a estada foram encontradas duas baratas no quarto (um na casa de banho e outra junto ao frigorífico) que demonstram que não existe controlo de pragas no hotel. Foi solicitada a limpeza das baratas mortas, mas não foi atendida. Para um hotel de 5* não é admissível está situação.

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4

Ane katrine

3 Jan 2025

·

Stayed 4 nights

Det var meget slidt. Poolens vand er beskidt og der mangler fliser nogle steder og andre er løse. Man har forsøgt at sætte nye holdere op på badeværelset, men de faldt ned hele tiden. Den ene dag glemte de at gøre rent på værelset og da vi bad en anden rengøringsmand om en ekstra toilet rulle, fik vi nej, da vores værelse ikke var hans😡

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2

rupika

12 Aug 2023

·

Stayed 2 nights

Booked and paid through Expedia after looking through a few properties. Said it was a 5 star rating. The room was tired smelly and dirty. Stayed for 2 nights. Next day I was out until 4.30 pm and the room was not done up. Then 2 poor young boys were sent after I complained who knew nothing about cleaning and could not understand what I was asking for. If you looking for a place to stay check out other hotels. This hotel certainly is not as advertised and rooms have a hygiene issue with smells.

6

Rameem

17 Jul 2024

·

Stayed 12 nights

The condition of the rooms wasn't too great. The flush in toilet doesn't work, the curtains are falling off, the mattress was basically stained brown. There's a school attached to this hotel which wasn't pleasant. We would see kids congregating at the front and some stay in the hotel. You can hear them running around and making noise. Fire alarm went off at 2.30am once and it was a false alarm but they hadn't told anyone that it was a false alarm unless you called reception. We didn't risk it so a few of us walked down the emergency stairs. Once we got to the bottom, the emergency door was shut. We pressed the buzzer for the door to be released but this didn't work. We called reception no answer. Majority of the guests just stood outside their rooms in limbo not knowing what to do. So poor and unprofessional. Amongst all this the school kids were joking around running up and down the halls like it was all a joke.

8

Andrea

27 May 2023

·

Stayed 3 nights

The main advantage of the hotel is the position very close to Klcc. The elevators and rooms are old. I often found small insects in the bathroom. There is no choice of restaurants and the only one available one night was booked for a private function. It’s a 3 star hotel in a convenient location.

2

Federico

13 Feb 2024

·

Stayed 2 nights

One of the worst hotels I've ever stayed in. Dirty and dated rooms. The photos published on their website absolutely do not correspond to the real conditions of the room...

2

Jianbin

5 Jan 2025

·

Stayed 4 nights

The location is great as it is so close to Twins towers.But is is not clean. The sheet was dirty when we checked in. Also there is a huge hollow open space inside the hotel. The open space is not enclosed, not air conditioned, Birds nestled there. You can see lots birds poo in the open corridor. No body cleaned them. Not healthful.

4

Rein

11 Jul 2024

·

Stayed 4 nights

Maya is near the Petronas towers. Near the shopping malls and you can even walk to Chinatown. It was dirty, (walls, under the beds, the mirrors) the room was not cleaned, two times in four days. Recently renovated means that nothing has been done to the rooms in 15 years.

6

YVONNE

21 Jan 2023

·

Stayed 3 nights

We chose it for its great location, which was perfect for us and the front desk staff were very helpful. However the hotel itself is rather run down and dirty, it is in desperate need of a revamp or at the very least, a deep clean.

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Rooms

Rooms are spacious with some city or Twin Towers views, but many note dated furnishings and poor soundproofing that lets in street or venue noise; some also mention slow Wi-Fi and limited bedside power outlets.

Related guest reviews

8

Jing Yi

2 Jan 2023

·

Stayed 19,353 nights

Hotel Maya is well-located next to Petronas Twin Towers and there's a 24h Indian muslim restaurant right across it. Bed is comfy, just that during the time we were staying, the TV channels were updating so we can't really watch any channels properly. The toilet is a wifi-deadzone though... But overall, the staff are super friendly and helpful with our requests, so we had a great 4 night stays!

4

Lars

5 Jan 2024

·

Stayed 5 nights

Detta hotell är klassat som 5-stjärnigt, vilket förvånar mig. Jag har bott på 3 och 4-stjärniga hotell med likvärdig eller bättre standard. Hotellet ger ett sunkigt intryck, och rummen är sparsamt möblerade med gamla och slitna möbler. Utanför hotellet går en livligt trafikera gata, och ljudet från den är minst sagt störande. Fönstren är av enkelglas, och stänger ute väldigt lite ljud från trafiken. Tv-utbudet är begränsat till ett antal asiatiska kanaler. Inga internationella nyhetskanaler som t ex BBC, Euronews, CNN, DW osv. Fritt Internet med dålig bandbredd och anslutningsproblem. Trevlig personal. Medelmåttig frukost. Läget är bra, med ca min promenad till Twin Towers. Jag hade förväntat mig betydligt högre standard med tanke på priset. Rekommenderas inte!

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6

Alexander

8 Jul 2024

·

Stayed 5 nights

hotel is very tired. Limited facilities, rooms have bad windows and are noisy. The Wi-Fi is appalling and the mobile signal is poor. the room key cards are temperamental, I had to twice get the room key recoded. The lifts are VERY Slow, which makes getting a key reset a real saga.

10

Ray

25 Feb 2025

·

Stayed 1 night

My room had a view of the Twin Towers as they was just 150 metres away. The room was ideal. Traffic noise should be considered as this could be a problem for some. Check-in staff were excellent and very helpful.

2

YOKE MUN

10 Sept 2025

·

Stayed 2 nights

Building construction beside hotel is very noisy and room insulation is super poor, can hear outside motorbikes.

8

catherine

24 Dec 2024

·

Stayed 2 nights

Hôtel idéalement placé au pied des tours petronas. Chambre spacieuse . Par contre sommeil léger s abstenir !! Aucune insonorisation, même au 21eme étage , on attend la circulation qui est très dense à cet endroit . Bouchons d oreille indispensables.

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10

Gary

23 Dec 2024

·

Stayed 3 nights

The location of this hotel could not be more suitable. So many restaurants and shopping close by, many are walkable which is not always the case in Kuala Lumpur. Is 45 to 1.5 hour from airport depending on traffic. Rooms are much nicer than price would indicate. Great value.

10

Ahmad Faidzal

14 May 2023

·

Stayed 1 night

Overall it was a good stay, the only thing that disturb us was the noise from surroundings after midnight. It would be good if the sound proofing is better

10

Julie

2 Jan 2025

·

Stayed 1 night

Room was really spacious with chaise long, bath and shower in room, lobby was big with lots of facilities. Staff helpful and friendly. Great location near Petronas towers

8

Katsuhiko

20 Jul 2025

·

Stayed 3 nights

市中心部でロケーションの良い場所です。ペトロナスツインタワーのすぐ近くです。ホテルの構造が吹き抜けになっているので各階・各部屋のドアを閉めるときに大きな音がして響くのが少し気になった。

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Service

Feedback on service is mixed: many praise friendly, helpful staff, while others mention uninformative or rude front-desk experiences and communication gaps.

Related guest reviews

10

Ray

25 Feb 2025

·

Stayed 1 night

My room had a view of the Twin Towers as they was just 150 metres away. The room was ideal. Traffic noise should be considered as this could be a problem for some. Check-in staff were excellent and very helpful.

8

Richard

5 Mar 2025

·

Stayed 2 nights

Hotel is hard to find, not signed very well and lobby is on the 2nd floor of the building. Staff at check in did not tell us everything, we had to figure it out. Pool is on the 3rd floor (which is designated for Muslims) which made us feel uncomfortable. Breakfast was amazing!! Check in staff was okay but not helpful and hard to understand, but other staff were friendly. Beds in the rooms are rock hard and uncomfortable.

10

Daryll

11 Dec 2024

·

Stayed 1 night

Accommodating reception

10

JAIDEM

19 Jan 2023

·

Stayed 19,376 nights

Great Hotel , near Petrona Tower , klcc park , kl tower and fináncial service. Special thanks for the people in the front desk, they help a lot.

2

Zain

9 Mar 2023

·

Stayed 1 night

The staff at checkin and checkout was extremely rude. There was male staff on checkout who we asked to print one page which had our boarding passes for which he gave so much attitude and said you should do it from before as I am busy right now and was just extremely rude. The hotel is about 20-30 years old and extremely rundown rooms. There are so many other hotels in the vicinity for the same price so go there

10

Vu

25 Nov 2024

·

Stayed 10 nights

friendly staff especially Allan excellent customer service

10

Masnor

19 May 2024

·

Stayed 1 night

The room is clean and the bed are comfortable. This is our repeated stay here. Friendly check-in staff. It’s very close to Petronas twin towers, Suria KLCC and lots of eateries within walking distance. Free parking at the basement and the room rate is reasonable.

6

Thomas

8 Apr 2024

·

Stayed 2 nights

Har nog varit ett fantastiskt hotell, men är nu lite slitet. Läget är kanon med utsikt mot Petronas tower. Pool och hotellbar var fina. Dock var utbud av öl knaper och fick inte ens glas till. Receptionisten när vi checka in prata dålig engelska. Mannen som hjälpte oss med transfer till flygplatsen samt vid utcheckning var väldigt hjälpsam och prata bra engelska. Frukosten var sådär. Mkt asiatiska rätter och brödet var inte färskt.

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10

Kulander

27 Aug 2023

·

Stayed 1 night

The reception staff Ms Belle (Barbie) and Mr Sudina were very helpful. The rooms are superb, and breakfast was excellent.

2

Umar

19 May 2024

·

Stayed 2 nights

Reception staff broke down communication

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Location

Excellent central base a short walk to Petronas Twin Towers, Suria KLCC and transit, making sightseeing, shopping and dining easy.

Related guest reviews

8

Nahila

16 Jul 2025

·

Stayed 4 nights

Exceptional location as it is just a 5 minute walk to the iconic Petronas Twin Towers and Suria KLCC mall—super convenient for sightseeing, shopping, and dining.

10

Sandeep

24 Jul 2025

·

Stayed 4 nights

Nice hotel close to KLCC

10

bounphay

6 May 2023

·

Stayed 3 nights

The hotel is near Petronas twin tower train station and across from the food market very convenient

10

Dennis

16 Mar 2025

·

Stayed 2 nights

Location, location, location. Close to KLCC/Petronas Twin Towers

8

Mohammad Khairi

23 Jun 2025

·

Stayed 4 nights

The thing that i like most about this property was the distance to the LRT. It was very convenient

10

Gary

23 Dec 2024

·

Stayed 3 nights

The location of this hotel could not be more suitable. So many restaurants and shopping close by, many are walkable which is not always the case in Kuala Lumpur. Is 45 to 1.5 hour from airport depending on traffic. Rooms are much nicer than price would indicate. Great value.

10

Lachlan

19 Feb 2025

·

Stayed 7 nights

Well located hotel with easy access to monorail and walking distance to Petronus Towers and Hard Rock Cafe as well as others

8

Shane

25 Mar 2025

·

Stayed 1 night

Great place to stay close to KLCC. A bit of a walk from the metro but still convenient location and easy to get around.

8

IRINA

11 Mar 2023

·

Stayed 4 nights

The location of this hotel is excellent, just 5 minutes walk to the Petronas Towers and a lot of shops and restaurants

8

REIKO

3 Sept 2025

·

Stayed 4 nights

ペトロナスツインタワーが近くて便利でした。

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Dining

Breakfast feedback is mixed, ranging from excellent and tasty to limited or mediocre, and some on-site restaurant experiences were overpriced or underwhelming.

Related guest reviews

6

Hiroyuki

17 Feb 2024

·

Stayed 7 nights

朝食は美味しい。

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8

Richard

5 Mar 2025

·

Stayed 2 nights

Hotel is hard to find, not signed very well and lobby is on the 2nd floor of the building. Staff at check in did not tell us everything, we had to figure it out. Pool is on the 3rd floor (which is designated for Muslims) which made us feel uncomfortable. Breakfast was amazing!! Check in staff was okay but not helpful and hard to understand, but other staff were friendly. Beds in the rooms are rock hard and uncomfortable.

4

Anders

16 Sept 2024

·

Stayed 2 nights

The hotel was not a five-star experience, maybe closer to three. However, the location was excellent. It's a massive hotel with over 20 floors, but only two out of four elevators were in service. Apparently, there's ongoing renovation work that will last for another two years. The rooms were worn but not too bad overall. I'm giving this review just two stars mainly because of the restaurant on the 13th floor. They charged an outrageous 38 MYR for water, and the food was disappointing—we left one of the two dishes uneaten. I highly recommend the bar at the nearby W Hotel instead

2

Jim

16 Jul 2023

·

Stayed 3 nights

We booked a 5 star executive suite, it was weathered, dirty, no bar fridge, and no tea and coffee facilities. The breakfast included does not cater for Westerners. Extremely disappointing

8

Allen Robert

4 Oct 2024

·

Stayed 7 nights

Nice hotel, currently being renovated, nice rooms and decent breakfast. But the location is the biggest benefit of this hotel. 5 minute walk to Petronas Towers and KLCC for shopping, dining and access to trains.

10

Suneerat

22 Sept 2024

·

Stayed 1 night

I used to like breakfast but this time it seemed less choices.

6

Thomas

8 Apr 2024

·

Stayed 2 nights

Har nog varit ett fantastiskt hotell, men är nu lite slitet. Läget är kanon med utsikt mot Petronas tower. Pool och hotellbar var fina. Dock var utbud av öl knaper och fick inte ens glas till. Receptionisten när vi checka in prata dålig engelska. Mannen som hjälpte oss med transfer till flygplatsen samt vid utcheckning var väldigt hjälpsam och prata bra engelska. Frukosten var sådär. Mkt asiatiska rätter och brödet var inte färskt.

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10

Kulander

27 Aug 2023

·

Stayed 1 night

The reception staff Ms Belle (Barbie) and Mr Sudina were very helpful. The rooms are superb, and breakfast was excellent.

6

Omar

3 Feb 2025

·

Stayed 2 nights

Struttura sopravalutata , unica cosa positiva , la colazione e la posizione

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10

yu thong

23 May 2024

·

Stayed 2 nights

strategic location, comfort stay, nice breakfast, not a big hotel but enough room space

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $94	12 $59	13 $56	14 $56	15 $56	16 $58	17 $73
18 $57	19 $61	20 $58	21 $61	22 $61	23 $66	24 $75
25 $58	26 $60	27 $60	28 $60	29 $58	30 $72	31 $78

Su	Mo	Tu	We	Th	Fr	Sa
1 $72	2 $62	3 $60	4 $64	5 $65	6 $75	7 $71
8 $62	9 $60	10 $62	11 $60	12 $63	13 $69	14 $69
15 $60	16 $62	17 $64	18 $64	19 $66	20 $72	21 $70
22 $66	23 $60	24 $66	25 $60	26 $62	27 $71	28 $67
29 $62	30 $65

Hotel Maya Kuala Lumpur City Centre

Prices for Hotel Maya Kuala Lumpur City Centre

Monthly average prices

About this property

Location

Room options

Heritage Twin Room

Premier Room

Deluxe Twin Room, City View

Deluxe Double Room

Grand Premier Room

Heritage Double Room

Guest reviews of Hotel Maya Kuala Lumpur City Centre

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel Maya Kuala Lumpur City Centre

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