Name: Novotel Rotorua Lakeside
Address: Tutanekai Street, Rotorua, Región de Bay of Plenty, NZ
Price range: 103 US$–625 US$ per night
Rating: 7.65

Opiniones de los huéspedes

En el Novotel Rotorua Lakeside, los viajeros elogian su ubicación junto al lago, que permite ir caminando a muchos lugares, y generalmente la amabilidad del personal, pero muchas reseñas destacan constantemente las habitaciones y los baños anticuados, la limpieza irregular y las frustraciones operativas que pueden restar valor a una estancia que, por lo demás, es conveniente.

Las piscinas termales y el gimnasio son populares cuando están disponibles, aunque los huéspedes informan de cierres por mantenimiento, problemas de temperatura, una zona de piscina desgastada y ocasionales escaseces de toallas o batas. Las habitaciones ofrecen vistas al lago y camas cómodas, aunque a menudo muy blandas, pero los baños anticuados, el ruido de Eat Street o los pasillos, y los problemas ocasionales con el aire acondicionado o el Wi-Fi/el muro de pago son habituales. El desayuno varía de abundante a promedio, el servicio de habitaciones puede ser impredecible, y el registro de entrada o las respuestas a veces son lentas; el aparcamiento en el lugar es limitado y suele tener un coste adicional. Espere una base central y práctica con una calidad variable.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

A los huéspedes les gustan las piscinas termales y el gimnasio cuando están disponibles, pero muchos informan de cierres, problemas de temperatura, una zona de piscina deteriorada y escasez ocasional de toallas o batas. El aparcamiento en el lugar es limitado y normalmente tiene un coste adicional.

Reseñas de huéspedes relacionadas

8

Meagan

26 oct 2025

·

Se alojó 2 noches

The swimming facilities were fabulous. Room and bedding was comfortable with AC keeping room at a comfortable temperature. No bathrobes for going between the pool and our room. Bathroom is a little tired and dated. Wifi was great and staff were helpful. Loved that eat street was across the rd. Paid for the buffet breakfast, which was good value for money.

8

Nicole

30 ago 2024

·

Se alojó 2 noches

Everything was good except for the pool and spa not being open and no warning that it wouldn’t be available.

8

Ruby

13 ago 2025

·

Se alojó 3 noches

The hotel stay was lovely. Service was excellent, and the meals were absolutely fantastic - there is not one thing we could order that didn’t taste like it was from a high end restaurant, and we ordered quite a few things. Over our 4 days of stay, spas were unfortunately either under maintenance or not hot enough and a bit mossy.

10

Kusay

1 ene 2026

·

Se alojó 5 noches

Great loved all extras like pool and gym

6

Karina Te

3 ene 2024

·

Se alojó 1 noche

Average hotel, the property is tired and needs a refurb - the pool definitely needs a deep clean. Otherwise, great service from the very helpful staff, good facilities and awesome location.

6

Jong Bum

27 oct 2024

·

Se alojó 1 noche

The main reason to book Novotel is to use swimming pool and hit spa, but they told me it is not available to use and it will be available next morning. But next day still could not use. Disappointed on it.

10

Jason

20 jul 2025

·

Se alojó 4 noches

Great location. Room was a bit dated however it served its purpose. Pool area needs a major update. Love the little bar. Parking is very tight.

8

wilhelmina

27 abr 2025

·

Se alojó 1 noche

the property is aging but we like the hot swims and eat street is close by and nice walking. cleanliness could be better and every time we seem to need to ask for something, this time it was dressing gowns to go to the pool, and no pool towels! so for the price paid, it should be better

4

Louraine

25 ago 2024

·

Se alojó 2 noches

I choose the park for the pool, however it was not advertised that it was under maintenance and not in use.

6

Daniel

11 jul 2024

·

Se alojó 1 noche

Check in was long as only one person on reception, property is ok but showing its age. Charged $15 to park overnight in the hotels own parking area was not acceptable.

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Limpieza

La limpieza es inconsistente: muchos mencionan alfombras manchadas, baños con moho o llenos de polvo, y falta de servicio de limpieza, aunque algunos informan de habitaciones limpias. Varios huéspedes también notaron olores persistentes u objetos que quedaron de estancias anteriores.

Reseñas de huéspedes relacionadas

4

Tracy

4 feb 2023

·

Se alojó 1 noche

I booked the Novotel Rotorua without checking any reviews as I have always regarded Novotel a reliable brand and we had a funeral to attend. The room wasn't cheap but supposed to be 4 star. Our room had a nice view but.. The carpet was badly stained and filthy looking and same with the arms on the sofa. The grout in the bathroom tiles was also stained and overall looked grotty. Our friends room was the same. The bedding was clean (the bed was obviously old but had a topper pad) but everything else felt dirty.

2

Mohammed

14 sept 2024

·

Se alojó 1 noche

There was stains on bed sheet. Black spots on pillows. Lipstick marks on pillows. Bathroom had human hair all over the walls

2

Ma'am

25 ago 2025

·

Se alojó 2 noches

First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.

6

Kaijun

29 mar 2025

·

Se alojó 1 noche

Great location. Evening check in staff really friendly. Property definitely showing signs of decay. Cleanliness concerns: hair everywhere in the bathroom when checked in, dusk accumulated on surface, sheets and pillow cases with stain, A/C dusty. Mattress soft and out of shape, pillows too flat.

4

Jonathan

4 mar 2024

·

Se alojó 1 noche

The pillows were terrible and there were no alternatives. Other than the beds, which were spotless the rooms were grimy - everything was dated, the bath was stained and there was a hair ball rolled into a fresh towel. The welcome and service

2

Laurent

26 dic 2024

·

Se alojó 2 noches

Je ne sais pas par où commencer… La première personne à l’accueil a été fort désagréable. Nous sommes allé voir une autre jeune fille très souriante qui a « bien voulu » nous trouver un trolley pour les bagages. Le reste est catastrophique : la chambre était sale, les toilettes fuyaient, la grille d’aération de la salle de bains était tellement pleine de poussière qu’elle ne remplissait plus son rôle.. Tout est vieux, décrépi, rouillé et sale.. J’allais oublier… le buffet… mon Dieu… tout était insipide, la viande n’était même pas tenue au chaud (malgré des lampes IR) et tout ça pour une somme indécente… C’est simple, je pense que nous aurions mieux mangé au McDo…

10

Vassa

29 ene 2026

·

Se alojó 1 noche

Clean room, friendly staff.

8

Glenn

29 jun 2025

·

Se alojó 1 noche

Great location, but the cleaning needs work.

2

Sophie

3 sept 2025

·

Se alojó 1 noche

Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled

6

Christian

18 ene 2024

·

Se alojó 2 noches

Start with the good: great location and friendly staff. Tons of dining options around the area. The bad: The room was dirty. Carpet definitely needs a shampoo cleaning. The tub didn’t look properly cleaned out. The couch had crumbs under it. There was a ball left behind in the drawers. The worst part was that when I was packing up to leave. I generally look under the bed to make sure I didn’t leave anything behind. To my surprise, I found another guest’s dirty flip flops. I hope this is an isolated incident.

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Habitaciones

Las habitaciones son espaciosas y algunas ofrecen bonitas vistas al lago, pero la decoración, especialmente los baños, está anticuada, las camas tienden a ser blandas y algunos huéspedes informan de ruido procedente de los pasillos o de Eat Street, así como de problemas ocasionales con el aire acondicionado o el Wi-Fi/el muro de pago.

Reseñas de huéspedes relacionadas

6

Andre

27 mar 2025

·

Se alojó 3 noches

Great location but in desperate need of a refurb - especially the bathrooms they are very tired.

10

Kathleen

19 oct 2025

·

Se alojó 4 noches

The bed was very soft which may suit some travellers but not me

2

Günter

24 mar 2025

·

Se alojó 2 noches

Die Zimmer abgewohnt, das Badezimmer hatte rostigen Duschkopf, Türscharniere rostig, Türe beschädigt. Die Schallisolierung sowohl der Fenster, als auch Wände und Türen, mangelhaft!

10

Stacey

2 oct 2025

·

Se alojó 2 noches

Great location - noisy from eat street bars if on that side.

6

Lawrence

29 sept 2025

·

Se alojó 1 noche

Whilst the staff were very pleasant and the room was nice the one night stay was negatively impacted by the fact the rooms are not sound proofed. You can hear every noise from the corridor. This was exacerbated by the loud noise coming from the Rotorua Mega Fun Carnival over the road where you can hear the tannoy announcer word for word until late so there is no opportunity to relax. Shame this was not pointed out at the time of booking as it’s a major negative.

8

Amie

2 jul 2025

·

Se alojó 1 noche

We chose Novotel because of its closeness to the lake front as we were attending the Matariki drone show. We were very thankful for room service as the lines for food at the event were far too long for us with two young children. Room had amazing views. Bathrooms need a refresh but otherwise everything we needed.

8

Shelley

10 jul 2024

·

Se alojó 3 noches

Great hotel apart from the rooms being way too hot and air cooling system not up to scratch

10

Trudy

10 oct 2025

·

Se alojó 3 noches

Lovely location, beautiful rooms, convenient

8

Shawn Michael

25 may 2025

·

Se alojó 2 noches

We had ti pay for wifi so didnt use it. Its 2025... free Wifi, get it. We had to pay for parking... get real. $15/day and paying almost $700 for the stay. Get real. Outrageous.

10

Dan

25 may 2025

·

Se alojó 1 noche

The property was conveniently located lakeside and across the street from the Eat Street area and downtown shops & boutiques. The breakfast was bountiful and we particularly enjoyed the ability to make our own fresh pressed juices and smoothies. The room was clean and spacious and seemed updated, although the bathroom seems to be in need of updates as the mirror was cracked, the tub grout was a bit stained, and the shower curtain was too short. Those cosmetic deficiencies aside, it was a nice place to overnight en route to Auckland.

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Servicio

El personal suele ser amable y servicial, pero la falta de personal provoca registros de entrada lentos o muy tardíos, teléfonos sin respuesta y falta de comunicación. Las experiencias varían desde un servicio individual excepcional hasta una mala resolución de problemas.

Reseñas de huéspedes relacionadas

6

Aminah

12 may 2025

·

Se alojó 2 noches

Had issues with payment even before my stay I booked with third party contacting them was difficult and not helpful. During my stay check in was quite a slow process and room albeit clean was very old, shower needed some wd40 it was very rusty and nothing at all like my previous stays at Novotels. I tried to call reception for approx 15 mins no answer so i had to call emergency and even then nothing. This was very unsafe and poor service/management. Facilities were okay, it was clean and the location was really good.

10

Debbie

16 sept 2025

·

Se alojó 1 noche

Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x

8

Fiona

14 mar 2024

·

Se alojó 2 noches

Had a great stay at Novotel. Staff were helpful & friendly. The building does seem a little dated & could do with a revamp however our room was clean & comfortable. Great location.

4

Carwyn

3 ene 2025

·

Se alojó 2 noches

Standards seem to have slipped since we last stayed. Our room was not ready even 2 hours after check in time and so we asked for complimentary breakfast which they agreed to. However, in the morning our room number wasn't on the breakfast list. Once we explained, the staff member at breakfast said they wouldn't make a record of it and invited us through. FYI we sat 4 feet from a large but dead cockroach. At check out we were asked to settle the bill for breakfast. Not long after check in, we had someone claiming to be a maintenance person arrive to fix a basin. We didn't let them in as they weren't in obvious uniform and front desk had said our check in delay was due to linen shortages and didnt mention any repair work. When we double checked with front desk, they said no maintenace job had been logged for our room. FYI, the water didn't drain during our stay so it probably was required. The room and bed covers were in need of a bit of general repair and upkeep. There were annoying things like not being supplied with enough toilet paper or handwash, and our hand towel was taken and not replaced. We also had another guest's call put through to our room because front desk misdirected them to us instead of the duty manager. Little things but cumulatively making for a negative experience. Staff were pleasant to engage with but feels now that perhaps they were insincere or ineffective.

10

Maria

28 abr 2025

·

Se alojó 1 noche

Exceptional staff at reception - we had 3 different bookings from the same whanau (mum and 2 daughters and their whanau), she was able to arrange us all to be on the same floor which was ideal for the kids and babies as we could easily go from rooms if we needed to do stuff. Great temp for the pool, very good spot went to eat street for dinner. Lovely stay

6

Karen

26 nov 2023

·

Se alojó 1 noche

Unfortunately the staff let the hotel down. They are understaffed and the current staff do not smile and generally unfriendly and casual. Also slow to respond - poor service. Parking is a trap, onsite parking $15 a day. Restaurant food poor.

10

Abbey

12 sept 2025

·

Se alojó 4 noches

Absolutely fantastic staff at this hotel. Just a note, they charge for parking

6

Sanjay

23 dic 2024

·

Se alojó 4 noches

I had an overall positive experience at the Novotel hotel, primarily due to its excellent location with stunning lake views and the enjoyable geothermal hot tubs. The staff were friendly and accommodating, which greatly enhanced our stay. However, the room we were initially assigned appeared outdated, and the entire hotel could benefit from updated furnishings to provide a more modern feel. While the Chromecast and internet services were functioning well, we were moved to another room. During the move, my wife accidentally left some clothes behind. When we contacted the front desk, they initially informed us that housekeeping had not found the items. Determined to retrieve her clothes, my wife returned to the front desk. With persistence, she was directed to housekeeping, and after a thorough search, her clothes were successfully located. This experience highlighted the importance of persistence in resolving issues. Despite the initial oversight, I was pleased with our stay and appreciated the overall hospitality. However, I had higher expectations for service quality from a Novotel property and hope to see improvements in the hotel's furnishings and room maintenance in the future.

4

Shaileshni

3 ene 2025

·

Se alojó 2 noches

Apart from being a convenient location, it was a disappointment to stay at the hotel. Definitely not a 5 star. Maybe a 3. Staff appear not to be well trained. Lacking knowledge of general information about the property. We had to get our room key activated several times. No shower gel, obviously missed by the cleaning staff. Pillows had feather coming out of it constantly. Overall very poor service.

2

stephanie

3 ene 2025

·

Se alojó 1 noche

extremely late check in 10pm due to staff and not ringing to say room is ready.Arrived at 4pm to be told room was not ready he noted my number and said he would ring when it was ready, i hadn't heard anything so repeatedly tried ringing from about 7pm finally got through about 9pm to say hed forgot to ring and room was ready. had to change all afternoon plans around this and kids were grumpy and tired

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Ubicación

Excelente ubicación frente al lago, junto a Eat Street, con fácil acceso a pie a restaurantes, parques y atracciones. Algunos huéspedes experimentaron ruido nocturno procedente de bares o eventos cercanos.

Reseñas de huéspedes relacionadas

10

Beatrice

10 feb 2023

·

Se alojó 2 noches

Great hotel right across the street from Rotorua Lake! Easy walk to Eat Street where there were many great restaurants to choose from.

8

David

5 oct 2023

·

Se alojó 1 noche

Comfortable bed and great location to restaurants in Eat Street.

6

Grant

27 mar 2024

·

Se alojó 1 noche

Extremely noisy with bar over the road playing loud music until 1am and hotel scissor lift operating on exterior of building before 7am. A notice in room notified of exterior painting but not of noise and certainly we we not noticed prior to getting to room. Good location close to waterfront and restaurants. Parking is limited at hotel but free in nearby street. Hotel entrance confusing with exit blocked off and you need to reverse out from under reception veranda

8

Lawson

6 ene 2024

·

Se alojó 2 noches

The big advantage of this hotel is the location. Handy to tourist attractions.

10

Stacey

2 oct 2025

·

Se alojó 2 noches

Great location - noisy from eat street bars if on that side.

10

Ashley

12 jul 2025

·

Se alojó 2 noches

Great location, close to lots of activities and restaurants. Would definitely stay here again!

10

Kate

25 ago 2024

·

Se alojó 3 noches

Great location on the lake. Breakfast was great, however they could have done with another coffee machine! Loved it!

8

Conrad

14 feb 2023

·

Se alojó 2 noches

Great location near Village Green. Very central, across the road from Eat Street.

8

Jim

13 may 2024

·

Se alojó 1 noche

Location is great.

10

Raewyn

30 jul 2025

·

Se alojó 2 noches

Great stay at Novotel. Comfy bed/pillows. Great breakfast. Right next door are multiple choices of eateries. Parking is on the street or paid secure next door. Park and lake right opposite. It was at the centre of all our activities by car so very convenient.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es a menudo elogiado por su variedad y relación calidad-precio, aunque otros lo encontraron promedio o insuficiente, y la capacidad de café a veces es limitada. La calidad y disponibilidad del servicio de habitaciones son inconsistentes.

Reseñas de huéspedes relacionadas

8

Meagan

26 oct 2025

·

Se alojó 2 noches

The swimming facilities were fabulous. Room and bedding was comfortable with AC keeping room at a comfortable temperature. No bathrobes for going between the pool and our room. Bathroom is a little tired and dated. Wifi was great and staff were helpful. Loved that eat street was across the rd. Paid for the buffet breakfast, which was good value for money.

8

Erin

22 sept 2025

·

Se alojó 1 noche

Breakfast menu could be better.

10

juston

7 ene 2026

·

Se alojó 3 noches

Room Service steak was well done when I ordered Medium Rare. Dissapointed but everything else great

10

Linda

8 ago 2024

·

Se alojó 2 noches

The buffet breakfast and dinner were ok - could have been some better options but there was plenty to eat and enough choices to ensure everyone will find something suitable to them.

6

Lauren

21 ene 2025

·

Se alojó 1 noche

Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.

6

Nalisha

9 oct 2025

·

Se alojó 1 noche

Breakfast needs a upgrade, slight boring. Needs another coffee machine. Omelettes should be included in the cooking station.

6

Hayley

14 jul 2024

·

Se alojó 1 noche

Great location, great facilities and the food (dinner and breakfast) was delicious. This is our 5th visit and we have never been let down.

6

Sharlene

12 dic 2023

·

Se alojó 2 noches

The food at the buffet was terrible.

8

Nikolaos

12 sept 2025

·

Se alojó 1 noche

Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes.

10

Dan

25 may 2025

·

Se alojó 1 noche

The property was conveniently located lakeside and across the street from the Eat Street area and downtown shops & boutiques. The breakfast was bountiful and we particularly enjoyed the ability to make our own fresh pressed juices and smoothies. The room was clean and spacious and seemed updated, although the bathroom seems to be in need of updates as the mirror was cracked, the tub grout was a bit stained, and the shower curtain was too short. Those cosmetic deficiencies aside, it was a nice place to overnight en route to Auckland.

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Mes	Precio medio
enero	150 US$
febrero	224 US$
marzo	161 US$
abril	138 US$
mayo	125 US$
junio	97 US$
julio	112 US$
agosto	106 US$
septiembre	135 US$
octubre	135 US$
noviembre	162 US$
diciembre	152 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $140	23 $174	24 $304
25 $140	26 $119	27 $117	28 $119	29 $120	30 $103	31 $170

DO	LU	MA	MI	JU	VI	SA
1 $128	2 $149	3 $133	4 $137	5 $608	6 $150	7 $146
8 $150	9 $135	10 $174	11 $131	12 $161	13 $146	14 $146
15 $149	16 $153	17 $153	18 $625	19 $167	20 $127	21 $133
22 $130	23 $133	24 $133	25 $179	26 $608	27 $137	28 $137
29 $153	30 $150

Novotel Rotorua Lakeside

Precios para Novotel Rotorua Lakeside

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación, 1 cama de matrimonio grande, accesible para personas con discapacidad

Habitación con 2 camas individuales, 2 camas de matrimonio, vistas a la ciudad

Habitación, 1 cama de matrimonio grande, vistas al lago

Habitación, 1 cama de matrimonio grande, vistas a la ciudad

Suite ejecutiva

Suite Royal, 3 habitaciones

Habitación con 2 camas individuales, 2 camas de matrimonio, vistas al lago

Suite junior, 1 cama de matrimonio grande, vistas al lago

Reseñas de los huéspedes sobre Novotel Rotorua Lakeside

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Depósito de seguridad

Interesante

Extras opcionales

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