Sheraton Zagreb Hotel

Wellness facilities with an indoor pool, saunas, and a well-equipped gym are frequently praised; some note crowding or cleanliness lapses, and renovations have occasionally disrupted access routes. An on-site bar and Italian restaurant are appreciated, and the underground garage is convenient but expensive.

Most guests find rooms and common areas clean, but repeated comments cite dated or stained carpets, occasional bathroom mold or leaks, and housekeeping oversights like missing towels, unrefilled amenities, or early disturbances despite “Do Not Disturb” signs.

Rooms are generally spacious with very comfortable beds and reliable Wi-Fi, though decor ranges from modern to dated and some feel small or worn. Weekend noise from a nightclub beneath certain rooms is reported, and a few note awkward bathroom layouts or minor defects.

Service sentiment is mixed: many describe friendly, professional, and helpful staff, but others report slow or understaffed check-in, unwelcoming or rude interactions, phone calls going unanswered, or being asked for tips.

Widely praised for a central, walkable base near the main square, Old Town, and tram links; some guests find the immediate area a bit gritty despite the convenience.

Breakfast is frequently highlighted for variety and quality, and the on-site Italian restaurant and bar draw positive remarks. Downsides include slow breakfast service or refills, occasional closures during renovations, uneven food quality, and room-service prices that feel high.