Burleigh House

Got to the hotel and the grounds were strewn with rubbish. We couldn't access the hotel and could not find any staff. All the lights were off and all the doors were locked and it looked abandoned. We tried for half an hour to gain access and kept ringing the provided phone number but no one answered. Another two guests were in the same situation and eventually we all had to leave and find alternative accommodation! Now Im being told that the manager wont provide authorisation for a refund! Total SCAM! Will be giving Hotels.com 14 days to sort this out, as per the rules of my bank RBS, and then it will be reported as fraud

Couldn't check in as there were no staff there. The hotel was locked up and all the lights were off. It looked abandoned and there was rubbish strewn everywhere. Other guests came and could not get in or find any staff so had to leave, as we did, and find alternate accommodation!!

Very early days for this establishment. Very friendly and pleasant staff, who really try to please. Great curry on our first night, however very limited choice for our non-curry lover, so had to find alternative dining options. We found that the Windmill was lovely, and only a couple of miles down the road! Somewhere to hang your clothes in the rooms would be useful. Great, large, hot shower. Breakfast each morning set us up for the day. It will be a lovely place once the teething problems have been resolved. Would revisit.

The main house is under construction, did not appear to have anywhere to serve breakfast, outdoors not in line with pics on site, side door access keypad, gave on code on the Friday, change it in Saturday without any notice, could not get access

The property was undergoing a full refreshment when we arrived the car park was like a building site there was no reception to check in at the rooms were dusty. No towels in the room this property should not be accepting paying guests in the state