Name: Hotel Nikko San Francisco
Address: 222 Mason Street, Union Square, San Francisco, California, United States of America, San Francisco, California, United States of America
Rating: 8.9

What guests think

Across recent reviews, Hotel Nikko San Francisco earns high marks for welcoming staff, very clean rooms, and well‑kept facilities like the indoor pool, gym, sauna, and hot tub, with many guests praising its convenient Union Square location.

Common drawbacks include the surrounding streets feeling sketchy at times, expensive valet parking and amenity fees, and occasional pool closures or maintenance issues. Rooms are generally comfortable, though some are small or a bit dated, and a few guests reported plumbing or noise hiccups. On-site dining and breakfast receive praise, though prices and limited hours are noted. Expect a comfortable, amenity-rich stay in a central spot, with city-street caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently praise the indoor pool, gym, sauna/steam room and hot tub; some report occasional closures or a broken jacuzzi, plus costly valet parking and a daily amenity fee. A few note limited adult-only pool hours.

Related guest reviews

8

Jason

Nov 25, 2025

·

Stayed 2 nights

There was an issue with the thermostat and the pool was not working but they had a solve to go across the street to the Hyatt. Would stay again.

8

Greig

Oct 16, 2025

·

Stayed 1 night

I was disappointed that the pool wasn't open and I didn't see a reference to that when I booked

8

Kindra

Aug 17, 2025

·

Stayed 2 nights

We stay here every time we visit the city. Good location within walking distance of everything. The street smell however gets tracked into the hotel. I suggest parking at the public parking lot the next block up. Parking is now $85.50 a night which was a shock considering it said $75 when we checked in but not what I was billed for. Also, it was only $65 when we stayed before.

10

michael

Aug 10, 2025

·

Stayed 4 nights

Clean, modern, excellent gym and steam saunas and very quiet at night - will return!

10

Nattawut

Aug 2, 2025

·

Stayed 7 nights

Extra charges for amenities fees, tourism fees, and another fees without knowing before booking and know when checkout

10

RAFAEL

Jul 19, 2025

·

Stayed 11 nights

Great gym, pool, and sauna. Service is awesome--rooms to front desk to restaurant.

10

Hoda

Jul 17, 2025

·

Stayed 4 nights

Great hotel, clean room, nice indoor pool, jacuzi and saina

8

Menino

Apr 16, 2025

·

Stayed 4 nights

Pros: Clean rooms, good house keeping service. Front desk was friendly Cons:jacuzzi did not work,

10

Kiyong

Apr 7, 2025

·

Stayed 3 nights

Valet parking is too expensive.

8

Philip

Apr 3, 2025

·

Stayed 1 night

Overall it’s a really nice hotel. The downside has been undisclosed adult only pool hours during prime time for families. Definitely changed our plans a bit.

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Cleanliness

Reviews largely describe Hotel Nikko San Francisco as very clean, including the pool area. However, a minority reported issues such as bathroom floods, sewage backup, stray hairs or dirty items, and occasional bug bites.

Related guest reviews

4

Ingrid

Oct 20, 2025

·

Stayed 1 night

Breakfast and service was excellent. Room was horrible for the high price and the upgrade was ok but the bathroom flooded after we took a shower. Check in was bad never got the welcome beverage. Also even though I paid for breakfast for 2 rooms and 4 people they wanted to charge it again. All and all it was horrible

10

Edward

Oct 16, 2025

·

Stayed 3 nights

Great upgraded room and quiet too! Had everything needed. Location is outstanding and the property is very neat and clean. Thank you!

10

Chasity

Aug 27, 2025

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Stayed 5 nights

The hotel was so clean and everyone was so nice.

10

Madhu

Aug 25, 2025

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Stayed 4 nights

Extremely clean, staff was friendly, the valet staff was impeccable.

10

Kelly

Aug 6, 2025

·

Stayed 3 nights

Nice and clean. Good location

6

Jacob

Jul 11, 2025

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Stayed 1 night

Overall the property was great. However, the plumbing in our room backed up through the shower and tub drains as soon as we tried to use them and there was standing sewage in the tub. They did get us into a similar room on a slightly higher floor in a timely manner, but that was the only effort made to remedy the situation. Definitely would’ve thought some other upgrade or perk would’ve been offered for the severity and grossness of the situation.

8

Danielle

Jun 17, 2025

·

Stayed 4 nights

We enjoyed our stay at the Nikko. It was very centrally located and easy to walk from. My daughter did get big bug bites in the hotel room which made uswas kind of weary.

10

Sita

May 30, 2025

·

Stayed 2 nights

Excellent. Always friendly staff. Clean property. Nice robes and slippers. Pristine pool. Great location.

10

Sheetal

May 9, 2025

·

Stayed 2 nights

The hotel was great. One thing I would mention is when I checked in, the room wasn’t clean

2

Courtney

Dec 27, 2024

·

Stayed 3 nights

The staff and service was excellent, but the room was disgusting, the linen was stained and we left with bug bites all over.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable with good beds, city views, and features like separate tub/showers or Japanese toilets in some categories, though sizes vary. Several note small or slightly dated rooms, occasional weak shower pressure, awkward shower glass, and a few mattress complaints.

Related guest reviews

10

Edna

Nov 23, 2025

·

Stayed 1 night

The room is awesome

10

Benjamin

Nov 3, 2025

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Stayed 1 night

The lobby is absolutely stunning. The rooms feel a little dated but ours was clean and comfortable. The shower glass isn’t tall enough so we sprayed water on the floor. Beware- they put a fluffy stuffed dog called Buster on the bed, so the room is actually $35 higher than advertised. Evil genius who came up with that idea. My kid sleeps with it every night now…

10

TOMOYASU

Aug 13, 2025

·

Stayed 1 night

Room was so clean and large, has shower and buthtub which was great!

10

Danielle

Aug 6, 2025

·

Stayed 1 night

Great rooms and beautiful hotel

10

Kathleen

Aug 4, 2025

·

Stayed 3 nights

Excellent property Room could have been more quiet Could not airplay Beautiful lobby Good staff

10

Joan

Jul 16, 2025

·

Stayed 1 night

Upgraded from 4th floor to 24th floor. Amazing view! Heated toilet.

10

Bany

Jul 11, 2025

·

Stayed 3 nights

Modern hotel, clean room but a bit small room.

6

Tracy

May 12, 2025

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Stayed 4 nights

Location was great but they really need to update rooms. There is no full size mirror in room and women like to see their outfits.

10

Ben

May 9, 2025

·

Stayed 2 nights

Property was nice. Room was kinda small, but overall pleased with my experience

8

Jesse

Dec 15, 2024

·

Stayed 1 night

Great hotel with nice staff and clean throughout. Only downside was the bed. I opted for the upgraded King room but the bed was pretty terrible. The mattress was very uneven and lumpy and almost completely collapsed on one side, definitely past its usable lifespan.

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Service

Service is a standout, with consistently friendly, attentive staff across valet, front desk, housekeeping and dining. Isolated issues include slow resolution on billing or credits and an unhelpful concierge interaction.

Related guest reviews

10

Cheryl

Oct 20, 2025

·

Stayed 1 night

The Hotel Nikko exceeded my expectations on my recent business trip. From the moment I arrived, the hotel was serene and welcoming. The scenting experience in the lower lobby and the warm greeting from the front desk staff immediately set a positive tone. My spacious room offered a spectacular panoramic view and featured luxurious bedding, plush robes and slippers, and a beautiful marble shower. The Imperial Club floor experience was a wonderful highlight, providing an elevated level of comfort and convenience. The combination of thoughtful amenities and exceptional service made Hotel Nikko the perfect home base for my business travels. Highly recommend!

10

Kelly

Sep 6, 2025

·

Stayed 14 nights

Lovely room and EXCEPTIONAL staff. Special thank you to Ju (sorry if I am spelling your name wrong)-he truly went the extra mile to help me pack my car with multiple bags (I stayed for a few weeks at the Nikko). He was so kind and truly went above and beyond. But really ALL the staff is fantastic. The housekeeping is impeccable. I am a picky guest and I really have no complaints.

10

Sally

Aug 31, 2025

·

Stayed 3 nights

A fabulous hotel. Staff were very friendly especially the Concierge staff

10

Casey

Aug 30, 2025

·

Stayed 1 night

Everyone made it stay convenient and lovely. Can't wait to return.

10

Debbie

Aug 5, 2025

·

Stayed 2 nights

Highly recommend. Always a great stay here! Wonderful customer service and beautiful, comfortable rooms. Can’t wait to be back!

6

Cynthia

Jul 30, 2025

·

Stayed 1 night

We have stayed at the Nikko before and generally have an excellent experience. In this case due to circumstances beyond the hotel's fault-- the pool had to be closed as some children had soiled the water. However -- when notified the hotel had a chance to jump on things and failed to do so, including refunding my fee for early check-in. I had to remind them twice - they still charged me and I finally had to return with my receipt to get things corrected. To me the mark of a really good hotel is how they handle the unexpected and do so graciously. Not great in this case.

10

Kathy

May 5, 2025

·

Stayed 3 nights

I thoroughly enjoyed my stay at the hotel Nikko, San Francisco. The staff were friendly and helpful. I loved my room and amenities. It added a feeling of luxury, comfort and provided the calm serene environment I needed to relax after a long day of classes. I will definitely stay again.

10

Patrick

Apr 5, 2025

·

Stayed 4 nights

The staff is amazing. The location is walking distance to Market St if you need the bus or the BART. The surrounding neighborhood isn’t any better or worse than other areas. Just be mindful late at night. The pool was clean and well stocked with towels. It’s the only place I will stay in SFO hands down.

6

Leslie

Jan 2, 2025

·

Stayed 7 nights

Hotel was nice, clean. People at registration were nice, however concierge didn’t answer our questions and kept going off on a tangent. We asked a specific question and she kept talking, not listening. Very frustrating so we just figured it out on our own. First towel change was awful, there was a dirty towel with a big brown stain and my husband almost stepped in a needle which he found on the bathroom floor! Problem was solved by taking off $45 off one room (we had two) and a late check out on one room (we had two rooms) There didn’t seem to be communication between front desk and manager, as this wasn’t set up or notified that only one room had these accommodations. Buffet could also use some work. Our kind size bed room with a view had a view…of the top of the buildings below us, and not a view of the city. Overall I’d say it was ok, but not what I expected from a luxury hotel.

10

Brit

Dec 22, 2024

·

Stayed 2 nights

The staff was amazing. From the moment I pulled up to the moment I left, everyone that worked at the hotel was kind and helpful. I also loved that twice I saw hotel staff see something out of place, stop what they were doing and put it back in place. The staff really seemed to care.

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Location

Central Union Square location with easy access to shopping, transit and attractions. Many caution that nearby streets toward the Tenderloin feel sketchy with visible homelessness, and advise extra care at night.

Related guest reviews

10

Louisa

Oct 21, 2025

·

Stayed 1 night

Location was great with walking distance to stores & restaurants

8

Renato

Sep 14, 2025

·

Stayed 4 nights

The hotel was great but I did not expect the surrounding environment would be that bad and scary.

8

Carla

Sep 2, 2025

·

Stayed 1 night

Nice hotel, very fancy communal areas! Close to Union square.

8

Lucia

Aug 26, 2025

·

Stayed 3 nights

Nice property but bathrooms need work. Beds very comfortable. Location was ok. It’s run down in the immediate area but convenient to get around from.

8

Janet

Aug 24, 2025

·

Stayed 2 nights

Very good location. Completely walkable to Wharf and other attractions.

8

Warren

Jul 31, 2025

·

Stayed 2 nights

Tenderloin district has too many homeless wandering the streets

10

Brandon

Jul 27, 2025

·

Stayed 4 nights

Gorgeous property! Great location. Walkable to so many attractions and restaurants.

10

Cassie

Jul 23, 2025

·

Stayed 4 nights

Great hotel, located close to everything but beware they are located near an area with many homeless individuals

10

Sandra

Jul 22, 2025

·

Stayed 4 nights

Excellence in service! Unfortunately many homeless in surrounding streets.

6

Beverly

Feb 23, 2025

·

Stayed 2 nights

The hotel itself is nice and the people working here provide great service, but the area around it has deteriorated and doesn’t feel safe. The hotel lobby is one floor up from the entrance. During the daytime, there is a security guard outside and there are escalators which you can take up to the reception area. At night, there’s no guard and you have to let yourself into the hotel with your hotel key. The escalators are also blocked off at night, so your only option is to get into the elevators and use your hotel key to go upstairs. One night my husband and I were followed into the hotel and all the way up to our floor by an intoxicated individual from the street who proceeded to wander around and not enter a room - pretty sure his intent was to rob us. I would never stay here alone as a woman and probably wouldn’t stay here again, period, unless the area were to improve.

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Dining

On-site dining and breakfast are often praised, including the sushi and Anzu options and attentive restaurant service. Prices can be high, hours can be limited (e.g., bar or lunch), and one guest reported a paid Japanese breakfast not being provided.

Related guest reviews

10

Samuel

Aug 16, 2025

·

Stayed 7 nights

Beautiful hotel, we enjoyed the spacious one bedroom suite. Breakfast provided was good and shout-out to Luis for his friendly and attentive service.

10

Sally

Aug 15, 2025

·

Stayed 6 nights

A great hotel in the Union Square area. Great dining options for Breakfast & Dinner.

10

Michael

Aug 11, 2025

·

Stayed 2 nights

We dined at the new restaurant adjacent to check in on the main lobby, and the food was outstanding

10

David

Aug 6, 2025

·

Stayed 4 nights

Very nice hotel. Staff helped me when my Expedia reservation was not completed (my fault). They moved our room when the people next door were too loud. Breakfast was excellent.

10

Christina

Jul 12, 2025

·

Stayed 1 night

Our family had a fantastic experience at Hotel Nikko! From the moment we arrived, the service was warm, attentive, and seamless. The amenities really made our stay special—daily breakfast, happy hour with snacks and drinks, and a great pool setup that included a fun movie night for the kids. The hotel was clean, stylish, and well-run, and every staff member we encountered went above and beyond to ensure we had everything we needed. Truly stellar service throughout. Our only suggestion would be to consider opening the restaurant for lunch service. We were hoping to eat there both the day we arrived and the day we left, but it was closed during that window. Overall, though, a wonderful stay—we would absolutely return and highly recommend Hotel Nikko to anyone visiting San Francisco!

10

Stanley

Jul 4, 2025

·

Stayed 2 nights

Wonderful stay. Friendly staff. Great breakfast dining.

2

Gary

May 1, 2025

·

Stayed 2 nights

Pro: room on the Imperial floor was large Cons: 1. misleading advertising - we paid a nightly extra charge for a "Japanese breakfast" .... there was no Japanese breakfast - I think we should be refunded for this! 2. we paid an extra charge for 3 people in the room, but we only got 2 bathrobes, etc...where was the service? 3 . like others have noted, there is the per day amenity charge that we had to pay....this was not in the per night quote from Hotels.com .... why? We definitely will not be staying here in the future.

10

Delinda

Jan 27, 2025

·

Stayed 1 night

The staff at Hotel Nikko were so nice and accommodating. The breakfast was excellent and service in the restaurant was amazing! Everyone was so attentive.

8

Mark

Jan 22, 2025

·

Stayed 1 night

$42.00 breakfast buffet seemed a little pricey.

10

Kesavamani

Dec 27, 2024

·

Stayed 1 night

This was our first time staying here, and we had a wonderful experience. Anlia at the front desk was very friendly and welcoming, which made our check-in smooth and easy. The property itself is well-maintained with excellent amenities that are all very clean. We also discovered Anzu Restaurant, which quickly became our favorite dining spot in San Francisco. Highly recommend this place for anyone visiting the area!”

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Guest reviews

Fabulous

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What guests think

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Hotel Nikko San Francisco