Name: The Westin St. Francis San Francisco on Union Square
Address: 335 Powell Street, Lower Nob Hill, San Francisco, California, United States of America, San Francisco, California, United States of America
Rating: 8.45

What guests think

At The Westin St. Francis San Francisco on Union Square, travelers consistently praise the central location, historic charm, skyline views, and friendly staff, while also reporting recurring disruptions from a labor strike, ongoing renovations, and limited on-site dining.

Guests frequently mention elevator delays or outages and very expensive valet-only parking. Rooms often have comfortable beds and big views, but size and decor vary, and some report maintenance or musty issues. Expect a historic base with easy city access, but check renovation status and strike-related impacts before you go.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Renovations have closed the main lobby/entrance at times, and on-site bars/restaurants are often limited; elevator waits and outages are reported. Valet-only parking is pricey, while the gym receives positive notes.

Related guest reviews

8

Alan

Sep 18, 2025

·

Stayed 1 night

I would not stay at this hotel again until they complete their construction project. Not their fault, but we had to walk with our luggage around three sides of the large building to find the temporary entrance while our car was illegally parked as there were no open spots. When we checked in, they charged an additional $50 for incidentals of which $20 was a bar credit and another portion was credited towards a rental bike in case you wanted to get run over in their busy streets. Additionally, they gave me a room that was still unmade at 3:30 in the afternoon. Reception apologized profusely and gave me another room down the hallway right next to the elevator. I was already unpacked when I heard what sounded like a freight train. It was the elevator passing my room on the metal track. As I was only there for one night, I put up with that noise as it was quiet all night until about 6 in the morning when the noise woke me up. Also, the streaming feature was not working on the TV, so I delayed watching Netflix until a repair person reset the system. Also, the temporary bar is not amazing. It is like setting in your basement having a drink. The bartenders and the drinks were good. In summary, of the 6 hotels we stayed in during our 8-day trip down the coast, I thought this famous hotel would be the most amazing. It was not. The location is great, and I think it will be fine once the construction is completed in the near future.

8

Moun Chung

Jan 2, 2025

·

Stayed 4 nights

The waiting time for elevators is too long

8

Jesús

May 23, 2025

·

Stayed 3 nights

Front door was not open… bar in construcion

4

carrie

Nov 29, 2024

·

Stayed 2 nights

One working elevator (out of five) in the tower = huge wait times. It would have been nice to know that the staff was on strike and we would have to cross a picket line to get to the property.

8

Deborah

Dec 28, 2024

·

Stayed 1 night

Construction closing the front entrance and lobby…last year there was construction elsewhere that took the ambience down a few notches…the substitute sugar tree exhibit was pathetic - just skip it until the real thing comes back

8

Kevin

Mar 14, 2025

·

Stayed 1 night

Elevators need to be cleaned rooms very outdated and old

8

Tiffany

Apr 1, 2025

·

Stayed 1 night

Property is being renovated.

10

Matthew

Jun 16, 2025

·

Stayed 1 night

The property was beautiful. It is centrally located next to Union Square. The hotel itself is very clean and elegant. The only issue I had was parking. Valet parking was the only option for the hotel and it cost $78 per night.

10

Daniel

Jun 22, 2025

·

Stayed 5 nights

rich history and great staff. loved their gym

8

Kimberly

May 24, 2025

·

Stayed 3 nights

Great stay for 3 day getaway. Location is great for shopping, public transportation/car service and tourist attractions. Powell street front entrance is being remodeled but Geary St entrance is a short walk around the corner.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but multiple reviews cite musty odors, drainage problems, and missed housekeeping during the strike. Overall standards feel inconsistent.

Related guest reviews

6

Brandi

May 6, 2025

·

Stayed 3 nights

Tub didn’t drain and the bed was very squeaky

6

Guillermo

Feb 7, 2025

·

Stayed 3 nights

The floor, glasses, vent above in shower were dirty and there were crumbs and hairs in the unused bed. The staff were very friendly.

2

Thanh

Aug 1, 2025

·

Stayed 1 night

The shower drain clogged and water won’t drain until 30 minutes. Tiny bathroom, shower bar looked dangerous since it touching the light. Room smelled like mildew and room is so noisy. Could hear the horn blaring all night. Room service was excellent though. Pizza was gourmet and cheese stick is top notch.

2

Maxime

Oct 31, 2024

·

I use to stay at this hotel 20 years ago. I had not been there since 2005. Total disappointment. This hotel is falling apart. Badly maintained, dirty and unsafe. I found a syringe on the bathroom floor and a half empty water bottle on the table. Someone had entered my room. This is a health hazard on top of being disgusting and scary. I never heard back from hotel management about the incident.

6

Alejandro

Oct 28, 2024

·

Stayed 3 nights

Overall disappointing. The bathroom sink was cracked, the shower wouldn’t stop dripping, and the room was dusty.

10

Laurie

Oct 1, 2025

·

Stayed 2 nights

Very nice hotel with beautiful lobby. Courteous and friendly staff. Clean room.

8

Brandon

Jun 16, 2025

·

Stayed 4 nights

If this property had a store or gift shop, that would be amazing. The CVS and Walgreens close so early and I had a bad headache and could not find relief. If there was a store to purchase medicines, that would have made this A+ for me. Front desk was helpful at checkin - very polite. Valet and bell service was very good. Rooms were cleaned very well.

8

Jill K

Feb 27, 2025

·

Stayed 4 nights

Very good property. Nice, clean rooms with really comfortable beds. Excellent location

6

YUDIT

Dec 5, 2024

·

Stayed 4 nights

The is a beautiful hotel but it needs some TLC. The rugs are old and they smell old. Also, they were dealing with a strike and it was very inconvenient.

10

PRAB

Sep 1, 2025

·

Stayed 3 nights

Clean room . Friendly staff

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and many rooms feature impressive city views; room size and style vary from spacious to small and somewhat dated. Noise from protests or nearby elevators and occasional maintenance issues are mentioned.

Related guest reviews

6

Nina

Nov 17, 2024

·

Stayed 1 night

The hotel is beautiful, love the architecture, historic vibe. My room was lovely and the bed was comfy. The only thing was my wall was next to the elevator. Like literally wall to wall so the noise from the elevator going up and down was bothersome. didn't hear it during the night but early in the morning and during the day when I was in the room trying to rest or work. The protesting noise outside didn't effect my room only when you would go outside or in the parking garage. The drumming was deafening.

8

Alan

Sep 18, 2025

·

Stayed 1 night

I would not stay at this hotel again until they complete their construction project. Not their fault, but we had to walk with our luggage around three sides of the large building to find the temporary entrance while our car was illegally parked as there were no open spots. When we checked in, they charged an additional $50 for incidentals of which $20 was a bar credit and another portion was credited towards a rental bike in case you wanted to get run over in their busy streets. Additionally, they gave me a room that was still unmade at 3:30 in the afternoon. Reception apologized profusely and gave me another room down the hallway right next to the elevator. I was already unpacked when I heard what sounded like a freight train. It was the elevator passing my room on the metal track. As I was only there for one night, I put up with that noise as it was quiet all night until about 6 in the morning when the noise woke me up. Also, the streaming feature was not working on the TV, so I delayed watching Netflix until a repair person reset the system. Also, the temporary bar is not amazing. It is like setting in your basement having a drink. The bartenders and the drinks were good. In summary, of the 6 hotels we stayed in during our 8-day trip down the coast, I thought this famous hotel would be the most amazing. It was not. The location is great, and I think it will be fine once the construction is completed in the near future.

10

Ryne

Sep 22, 2024

·

Stayed 1 night

We had a city view room in the tower, view was great & the tub/shower was great too. Great location close to everything. Bed was comfortable too.

10

GEOFF

Feb 23, 2025

·

Stayed 2 nights

Definitely worth the suite upgrade. Comfortable room and felt 'worth it' for the price compared to other hotels in the neighborhood

10

Jonathan

Jul 31, 2025

·

Stayed 1 night

The room was very spacious & also the bed was very comfortable. We got some great rest.

6

Kathleen

Jan 3, 2025

·

Stayed 1 night

The room was really dark and the heater did not work.

8

Kevin

Mar 14, 2025

·

Stayed 1 night

Elevators need to be cleaned rooms very outdated and old

10

William

Oct 13, 2025

·

Stayed 1 night

From the moment we checked in, we were impressed. The staff were absolutely fabulous - especially Herman at the front desk. The rooms were large and had a great view. We felt so pampered we didn't want to leave!

8

Jeannie

Nov 12, 2024

·

Stayed 2 nights

The hotel us beautiful, but the room was extremely small.

10

Rochelle

Jan 19, 2025

·

Stayed 2 nights

Beautiful rooms, clean and comfortable. Amazing views from our room and so much to do nearby.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with standout concierge and front-desk support. However, service consistency suffers during the strike, with long check-in lines, unfulfilled requests, and billing or fee disputes appearing in some stays.

Related guest reviews

10

laurie

Oct 8, 2025

·

Stayed 1 night

Staff are super friendly and helpful. Good food, great coffee. Rooms are nice, clean and great views. Love the location of the hotel.

4

DaMon

Apr 16, 2025

·

Stayed 2 nights

It was great until I realized I was charged extra price. I was initially charged a certain amount for 2 nights and plus the deposit per Night. I was fine with that. When I checked in, there was a difference in price. One day into the trip, the day after checking in, there was another charged to my card, which I had to ask the desk what was this for. They said for incidentals just in case and it would go off my card once I check out. A little irritated but was fine with that. I check out and there’s a different charged to my card from when I checked in and through out my trip.i was upset. There were so many hidden fees within this hotel. I couldn’t believe it. Excuse me. This makes absolutely no sense. To try and charge whatever amount you want to someone’s card without their knowledge. Spoke to a supervisor Ben and he wasn’t any help at all. Was defensive when I was asking about these fees. As much as it was a nice hotel, in a great area, watch out for so many fees, that I have never even heard about being added to your bill and no real explanation being offered to you. I travel alot and this is the first. I go to Vegas often and they don’t have these many fees. The fees they do have will be explained to you when checking in, not surprising you through out your trip. Truly disappointed.

10

Laura

Apr 26, 2025

·

Stayed 1 night

Luis the front desk was amazing. He not only has a passion for golf, but a passion for people and offering excellent service. The staff is wonderful, joyful and accommodating.

4

Kenneth

Apr 7, 2025

·

Stayed 1 night

There were three desk clerks available to serve customers with Elite status, and NO clerk for non-elite guests, although there was a line of non-elite guests. So avoid if you are a guest without status, or don’t mine being treated like steerage class in the Titanic.

10

Norma

Mar 18, 2025

·

Stayed 3 nights

Staff in every area of the hotel were extremely helpful! I would absolutely recommend the Westin! Thank you for looking after us so well.

10

Brad

Mar 16, 2025

·

Stayed 2 nights

Every staff member I had interaction with were truly amazing. Such a comfortable place to visit. Looking forward to the new renovations!!

4

Nicholas

Nov 3, 2025

·

Stayed 3 nights

Staff didn’t fix my phone’s in my room after multiple request. I had a suite and no bathrobes very disappointed in this Westin…

10

Derrick

Aug 22, 2025

·

Stayed 3 nights

My wife and I enjoyed our stay at the Westin St. Francis Hotel. It is conveniently located in an area easily accessible to the city’s attractions. The hotel staff were friendly and knowledgeable. A big thanks to Jeff for providing excellent concierge service!

6

Binta

Oct 5, 2024

·

Stayed 4 nights

Staff was friendly however when we arrived we requested for a crib for our 1 year old and that was never delivered to our room. The next day my husband went to request for it and still not delivered until we left. To our surprise, the bath tub was very dirty. I even took a picture of it. Housekeepers were Just zooming through and not cleaning. It’s a beautiful hotel so I suggest you clean the rooms and complete guests requests. The noise caused by the workers on strike kept waking us up every morning and our kids had a had time sleeping. We were a little disappointed.

10

Chris

Aug 10, 2025

·

Stayed 2 nights

Got off to a terrible start with an incredibly long wait at check in but everything else more than made up for it. Great location, excellent service and helpful staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Prime Union Square location with easy access to cable cars, shopping, and transit. Some guests note a rougher feel or homeless presence around the area.

Related guest reviews

10

Ana

Jun 22, 2025

·

Stayed 2 nights

Cable car station just a couple of blocks away. A lot of restaurants nearby.

10

Deanna

May 24, 2025

·

Stayed 4 nights

Wonderful place to stay in the heart of union square!

10

Rhonda Anne

Sep 2, 2024

·

Stayed 4 nights

Great location! Right by union square and quick trolley ride down to the pier.

10

Kristine

Dec 17, 2024

·

Stayed 1 night

Great location

10

JUAN

Jan 5, 2025

·

Stayed 6 nights

A LOT OF HOMELESS NEAR THE AREA

10

Sam

Jul 10, 2025

·

Stayed 3 nights

Location

10

Jeffrey A

Dec 31, 2024

·

Stayed 3 nights

Great location

10

Patricia

Nov 5, 2025

·

Stayed 3 nights

I love this hotel, it's central to many shops and union square is walkable nowadays.

8

Karen

Feb 25, 2025

·

Stayed 4 nights

The Westin St Francis is fabulous, as are their staff. Unfortunately the downtown area was hit hard post-Covid with tech workers & others not returning to their offices. The result is many large & small businesses have closed. Other area of SFO are still vibrant & worth the visit

10

damaris

Aug 6, 2024

·

Stayed 1 night

Hotel is amazing definitely an older building but it has so much history! Staff is very accommodating and helpful food is great. The area out of the hotel is okay but a lot of homeless so I don’t recommend being out late. But during the day it’s nice and everything is close by.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

On-site dining and room service are frequently limited or closed due to renovations and the strike; guests often rely on the lobby cafe or outside options. Quality feedback is mixed and prices are high.

Related guest reviews

8

Sheri

Aug 20, 2024

·

Stayed 2 nights

I would have like more dining options in the hotel

6

Matthew

Dec 15, 2024

·

Stayed 1 night

The hotel was under construction so there was no dining or room service options. There were people protesting outside the hotel as well, dis not help this rating.

6

Andrew

Jun 9, 2025

·

Stayed 3 nights

Restaurant not open yet and construction entrances around union sqaure a bit awkward. There is now this awful $20/day SF CITY charge for all booked nights that is so annoying but with Bonvoy you can get back with food purchase. Prices for cafe and and bar were extremely high like $40 / person for brunch. check out local area diners and avoid bar and food here. Overall a classic place but showing signs of wear given some shoddy renovations and redesigns in the past.

8

Kimberly

Aug 22, 2024

·

Stayed 4 nights

The hotel was clean and the staff were great! The only downside are the restaurants/food available for purchase inside the hotel was ridiculously priced. $23 for a turkey and cheese sandwich and $8 for a bottle of water.

10

Esteban

Aug 21, 2025

·

Stayed 4 nights

This is an excellent option if you want to stay in the middle of everything.... convenient location right on union square....the room had an extraordinary view... staff was super nice and friendly... the cafe/restaurant downstairs have the best coffee, burgers and omg... rhe cheese cake..... believe me... you wont be dissapointed.

10

Les

Apr 17, 2025

·

Stayed 6 nights

It was all lovely apart from the buffet breakfast which was nearly cold not very enjoyable for 40$

6

Evan

Dec 22, 2024

·

Stayed 1 night

Was under construction and we weren’t informed. None of the restaurants or bars were open aside from the cafe. Also, the bathroom was small, and the toilet was so close to the wall you could barely sit down. They should have informed guest that it was under renovations since this was a holiday family trip, and none of the amenities we were looking forward to were open.

8

Hany

Dec 6, 2024

·

Stayed 3 nights

At this point there is a strike at some of the larger hotels including the Westin, I wish I had known this in advance of booking. Unclear when it will be resolved. If you want food, you have to order food through one of the food delivery services and go down to the lobby to pick it up.

2

Paige Venise

Dec 17, 2024

·

Stayed 2 nights

The whole hotel! The restaurant was closed and also the nonexistent bar. They had only a snack bar and no other food options. No room service. Picketers at the entrance you have go around them. I used Expedia to book my tickets and stay or would’ve asked for a full refund

10

Sara

Jan 8, 2025

·

Stayed 2 nights

Great location with wonderful view and great front stuff, but breakfast buffet high price. After all very nice stay.

Was this helpful?

AI-generated summary based on recent guest reviews

The Westin St. Francis San Francisco on Union Square.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin St. Francis San Francisco on Union Square

Have a question?

The Westin St. Francis San Francisco on Union Square