Name: Best Western Plus Orlando Lake Buena Vista South Inn & Suites
Address: 3484 Polynesian Isle Boulevard, Florida, United States of America, Orlando (and vicinity), Disney's Maingate East, US
Price range: US$57–US$109 per night
Rating: 7.75

What guests think

At Best Western Plus Orlando Lake Buena Vista South Inn & Suites, travellers frequently praise the friendly, accommodating staff and convenient location near Disney and shopping, while noting variable room quality, dated areas, and maintenance problems that affect comfort.

Many reviews cite musty or moldy smells, damp rooms, stained carpets, and occasional insects, with housekeeping during stays inconsistent unless specifically requested. Facilities draw mixed feedback, including a frequently inoperable hot tub, sometimes cold or unclean pool, and aging elevators; breakfast is commonly appreciated though quality and variety vary. Pricing is attractive, but noise between rooms and surprise fees are reported. Expect a budget-minded base near the parks with warm service but uneven upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities include a pool and hot tub. Many reviews report the hot tub out of service, a cold or sometimes dirty pool, aging or unreliable elevators, and the arcade no longer operating; EV chargers exist but can be difficult to use.

Related guest reviews

8

David

18 Apr 2025

·

Stayed 2 nights

Everything was amazing with the exception of no hot tub which was actually the reason I booked

4

Sergio

7 Sept 2025

·

Stayed 2 nights

First room had a terrible mold smell. Two other rooms offered also had bad smell. Fourth was ok. The hotel elevators were "scary" with weird noises and doors that had a hard time closing- opening. Staff was good and helpfull.

8

Lee Anne

19 May 2025

·

Stayed 4 nights

The pool wasn't the cleanest. It had bugs and leaves floating around. The management did have it cleaned by the second day of our stay. The guests constantly left trash in the hallways by the elevators and it isn't cleaned up until later in the day. There was no game room as stated on the website. It seems they are undergoing some renovations. Really not a bad hotel. The staff was very friendly. This was our second stay at this location and we'd probably stay again.

4

Laura

10 Nov 2025

·

Stayed 2 nights

First, I want to note that the front desk staff at this location is wonderful and friendly. The issues here are not a reflection of them at all. This property is located behind a storage building and surrounded by construction/abandoned properties which obviously makes it seem inconvenient from the start. The electric vehicle chargers have to be turned on by staff and can only be used for a short period. But even with that, non electric vehicles block them anyways and there is no sign stopping them. The chargers are covered in ants and have aluminum wrapping on them as well. The Lobby and entry were clean. One of two elevators was out of order and the one that is working makes hard, abrupt stops and is a little unnerving. My room was neat and tidy, fresh sheets, bathroom was clean. My door had to be SLAMMED so that it would actually close though. The dust ruffles on the beds in my room (320) need to be thrown out. They are badly stained and gross. The facility did text me so that I could back for help or questions. I asked about an ice machine and they directed me to floor 2 or 4, where an ice machine was located on each of those floors. NEITHER one was working when I went to get ice. I texted back asking if there was an alternative since they were out of order hoping that maybe the employee area had one and they could get me ice but I received no response back. Overall I would not prefer staying here again. There are other value hotels in the area that are nicer.

6

Sabrina

18 Apr 2025

·

Stayed 1 night

there was absolutely no hot water. no hot water for a shower and the hot tub was not hot at all. more like a cold tub. and i mainly picked this hotel for the hot tub. i sadly will not be coming back.

8

Darron

19 Jul 2025

·

Stayed 6 nights

Good location to the main areas and easy to find the hotel, staff were always friendly and helpful. Our room was clean and well equiped, staff helpful to clean and resupply when requested. Only downside to the hotel was one of the lifts not working for most of our stay, but fixed before we left. The pool and jacuzzi was very good, only open until 11pm although no one rushed to kick us out. Breakfast was sometimes busy and they promptly finished on time without restocking before it ended, so if youre late to breakfast youll find you may go without, especially when busy! Parking was sometimes busy and only a few spaces left if you arrived late in the evening from your trips, otherwise overall a good hotel for a Best Western Plus, but not the best Ive stayed at before.

6

Johanna

18 Aug 2025

·

Stayed 6 nights

Our stay was ok . Got there and found out the arcade was no longer available due to flood etc one of the reasons I booked this hotel for my 13 yr old. I’m very picky so I found a few things that they could’ve cleaned a lot more deeper. The smell in the rooms aren’t pleasant. Stood in our room two days then noticed a leak coming from A/C that wet the whole area. Then noticed another leak under the bathroom sink. They did understand and moved us but again the smell in the rooms aren’t pleasing. Staff and breakfast were fantastic. Over all the hotel was clean and welcoming but the carpet in hallways need to be replaced . Loved the fact it was close to everything ,

8

Thomas

14 Sept 2025

·

Stayed 8 nights

Pool and hot tub was never crowded breakfast changed daily!! Overall a decent place for the price!!

10

Tyrone

2 Apr 2025

·

Stayed 3 nights

EV charging available.

2

Genesis

3 Mar 2025

·

Stayed 4 nights

The staff and location were great but that was about the only good things. Specifically Julian and Nichole. The rooms were outdated and I had to request to switch rooms because the first room the AC was not cooling at all. The next room AC was still not the greatest. The breakfast was ok but pretty much the same thing every day. The pool was advertised as heated but it was not. Would not stay here again.

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Cleanliness

Cleanliness feedback is inconsistent: several guests report musty or moldy odors, damp rooms, stained carpets, and sightings of insects, while others found rooms and public areas clean. Housekeeping during stays is uneven, with full service often only on request.

Related guest reviews

10

lazaro

19 May 2025

·

Stayed 1 night

I LOVED this stay. I was skeptical at first but the cleanliness is top notch. Great breakfast with everything that was needed. The pool had a very decent size and everything that we needed was there. You can tell it was renovated recently and the staff is amazing in keeping this property tidy.

4

Josh

23 Dec 2025

·

Stayed 2 nights

Bathroom fan did not function, room was very damp and smelled musty. Hallway carpets are filthy. Pool was unheated in mid-December. Management was berating staff in the middle of the lobby.

4

maria

19 Sept 2025

·

Stayed 3 nights

The room wasn’t clean, toilet wasn’t working. Room smelled as humid and the bathtub had signs of it.

2

Laura

27 Dec 2025

·

Stayed 1 night

There was a dead roach in our toilet upon arrival. And in the morning we noticed a roach on running across our desk. Very outdated. The room smelled like mildew and mold. The paint in patroon was bubbling up from I’m guessing the humidity. Terrible would never stay here again.

4

Scott

26 Jun 2024

·

Stayed 1 night

The good: The staff is friendly and very helpful. The bad: the building is old and smells like mildew.

6

Katherine

25 Aug 2025

·

Stayed 4 nights

The hotel was nicely refurbished on the main floor/lobby but the hallways, elevators and rooms are all rather dated and worn looking. The beds and pillows were comfortable but linens and towels were not always very clean looking even before use. Linens and towels often smelled musty. The front desk staff were very friendly and helpful, the lobby and pool spaces were well maintained. After a long day at Epcot the hot tub was much appreciated. If you are a light sleeper bring a noise machine or keep the AC fan running because you can easily hear doors slamming, people talking and noises from rooms above or below. Bathrooms had plenty of counter space and ok lighting but the showers/tubs were worn and dated. The furniture in the main room could benefit from a smaller fridge to make room for more storage space. For two people we barely had enough space to store clothes/laundry for a four night trip.

10

Sonia

11 Apr 2025

·

Stayed 1 night

Very clean. Beds were comfy. Rooms were clean. Staff was amazing.

2

Karen

2 Sept 2025

·

Stayed 2 nights

Apparently if you want your room serviced you have to request it... never heard of that so when I went to fix the beds myself I found blood on the sheets I thank God that it was not the bed I put my kids in to sleep. Nonetheless I notify the front desk and they tell me that they will be notifying the manager.. and I have yet to hear from the manager. The arcade that is in the pictures is not even open so no arcade. The carpets smelled. The hallways seemed to have no A/C... Overall not the best experience.

2

Rafaela

26 Sept 2025

·

Stayed 2 nights

The room had cockroaches, the air conditioning was not working (or was damaged), and the pool was dirty with worms

6

Noemi

19 Sept 2025

·

Stayed 6 nights

The hotel is in an excellent location, with shopping nearby and the area's main attractions very close. The included breakfast is okay, considering it’s free. However, the biggest issue was the terrible musty smell in the room. They don't clean under the beds—there were candies, socks, creams from other guests, and a lot of dust. Towels were changed daily and trash was taken out, but they never cleaned the room, even though we went to the front desk to request it. I stayed for a week, and based on my experience, I wouldn't come back.

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Rooms

Rooms are basic and dated in places, with thin walls and noise from neighbors noted. Comfort varies—some found beds comfortable and family layouts useful, while others reported poor lighting, worn furnishings, or intermittent Wi-Fi.

Related guest reviews

8

Dior

13 Sept 2025

·

Stayed 4 nights

Wonderful experience for my family and I. The WiFi was off n on but I would book the hotel again.

6

WILSON BEITA

15 Feb 2025

·

Stayed 4 nights

We recently stayed at this hotel and had a mixed experience. On the positive side, the location is excellent—very convenient and close to key attractions and amenities. The breakfast was fine, offering a decent selection, though nothing particularly special. One highlight was the beds, which were really comfortable and made for a great night’s sleep. However, my biggest issue was the lack of soundproofing in the rooms. We could hear everything from the guests next door, which made me feel like I had no privacy at all. This significantly affected my comfort during the stay.

6

Natalie

10 Nov 2025

·

Stayed 3 nights

Not the worst place I’ve ever stayed, but that’s a pretty low bar. The place is run down and in need of a makeover. Carpet is dingy and musty. There are dips in the floor deep enough to fall into. The veneer was peeling off the edge of the desk, so it was scratching my arms while I was trying to work. Lighting leaves a lot to be desired, the desk is in a dark corner of the room and though I asked for a lamp 3 times, it never happened. Probably the worst thing was the AC vent… it was encrusted with dust and obviously hadn’t been cleaned in years. My allergies went nuts the whole time I was there. The toilet was really low to the ground, which may not be an issue for everyone but I have bad knees so it was very uncomfortable. Bed was lumpy too. I used both Keurig pods on the first night and the housekeepers never replaced them. The free breakfast was practically inedible, other than the bananas. The phone in my room didn’t work, so if I needed anything I had to go down to the desk in person. The microwave sounded like it was going to explode, but it still worked. On the plus side, water pressure was good and the shower was nice and hot. The provided soap and hair products were nice. Mini fridge and freezer worked well. I was here on a work trip, and ultimately I think I’ll look for another hotel next time, but mostly because the traffic is so horrific. My job was 4.8 miles away but it took nearly an hour to drive it. I’ll find something closer for next time.

10

Deborah

29 May 2025

·

Stayed 4 nights

Loved the room layout. A king size bed and a little alcove room with twin beds for the kids, although our king size bed was more firm than we like and there’s didn’t seem to be any air conditioning in the bathroom at all so it was hot. Breakfast was fairly good with a decent variety. Close proximity to Publix grocery store. Pool was nice and clean when we got there but it didn’t look like they cleaned it daily and it was full of bugs by the last day (we stayed 4 nights). They had a game room but it was never opened to the public supposedly something wrong with a machine or something but never did see anyone there to fix anything.

4

Jenny

6 Aug 2025

·

Stayed 5 nights

Beds not great. The bathroom is my biggest complaint. It appeared to be moldy and had a lot of patch work done to the plaster in the ceiling. The entire bathroom needs remodeled. The sink was clogged and tgat was very frustrating also. The walls are also paper thin. You can hear everything.

6

sehul

4 Apr 2025

·

Stayed 2 nights

Good location, front desk was extremely friendly and helpful. Bathroom fan never worked.

8

Brian

21 Jun 2025

·

Stayed 1 night

For One night the room was good but was very dated

6

Katherine

25 Aug 2025

·

Stayed 4 nights

The hotel was nicely refurbished on the main floor/lobby but the hallways, elevators and rooms are all rather dated and worn looking. The beds and pillows were comfortable but linens and towels were not always very clean looking even before use. Linens and towels often smelled musty. The front desk staff were very friendly and helpful, the lobby and pool spaces were well maintained. After a long day at Epcot the hot tub was much appreciated. If you are a light sleeper bring a noise machine or keep the AC fan running because you can easily hear doors slamming, people talking and noises from rooms above or below. Bathrooms had plenty of counter space and ok lighting but the showers/tubs were worn and dated. The furniture in the main room could benefit from a smaller fridge to make room for more storage space. For two people we barely had enough space to store clothes/laundry for a four night trip.

6

John

10 Aug 2025

·

Stayed 1 night

I’m a disabled Veteran in a wheelchair. They claimed that the room they gave me was a “handicap room”. It was far away and hands down the worst “handicap room” I’ve stayed in. To get the bathroom door open, I had to get my chair as far as possible into the corner by the room door as I could, and even then it was hard to get the bathroom door open past my chair. The sink pedestal was at an angle that made it impossible to slide my chair under the counter, so I had to lean far forward just to use the sink. And the mirror was hung so high it was impossible see anything other than the top of my head. The shower was positioned inside of a normal tub which meant that I had to transfer from my chair into the tub and then there was nowhere to sit other than on the edge of the tub. And any ADA knows how hard it is to transfer from a “tub shower” back into their chair when the walls and bars are wet. The only decent part of this “handicap room” was the fact that I could get my chair between the end of the bed and the TV stand. The bed was so-so. It was nice and comfortable until you rolled over. The top three inches were great. Under that, was what felt like a marble slab. Very, very disappointed with my overall experience. The lobby and front desk personnel were nice, but that’s about all I can say nice. I’m stretching it to even give it one star overall. As an ADA, I will never stay there again.

10

Jalen

1 Jun 2024

·

Stayed 5 nights

It was a very nice stay for my boyfriend and I. Wasn’t too far from the parks. The room was nice and clean but my only complaint was how thin the walls were. I could literally hear full on conversations from our neighbors. Other than that, the stay was great!

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Service

Service is a strong point, with many guests praising friendly, helpful staff who go out of their way to assist. Occasional comments mention slow check-in or limited follow-up from management.

Related guest reviews

10

Kenneth

10 Jul 2025

·

Stayed 4 nights

We had such a lovely time. Staff was so accommodating and friendly.

6

Mario

13 Feb 2025

·

Stayed 4 nights

Did not clean the room, even though we requested and it was included.

10

Teresa

1 May 2025

·

Stayed 2 nights

This hotel was amazing from the breakfast to the front desk. My wife and i stayed for 4 nights while visiting Orlando. Through some unfortunate events we needed to use uber and Jullian at the front desk set it all up going above and beyond. I cant say enough about Jullian and this hotel.

10

Brandon

4 Apr 2025

·

Stayed 2 nights

It was my husband and I’s first vacation together and it was perfect. The staff’s hospitality was 10/10. I had many questions so Druhv, Julian, and a couple of other employees were an absolutely pleasure. Became a member and will definitely be back again!

8

Darron

19 Jul 2025

·

Stayed 6 nights

Good location to the main areas and easy to find the hotel, staff were always friendly and helpful. Our room was clean and well equiped, staff helpful to clean and resupply when requested. Only downside to the hotel was one of the lifts not working for most of our stay, but fixed before we left. The pool and jacuzzi was very good, only open until 11pm although no one rushed to kick us out. Breakfast was sometimes busy and they promptly finished on time without restocking before it ended, so if youre late to breakfast youll find you may go without, especially when busy! Parking was sometimes busy and only a few spaces left if you arrived late in the evening from your trips, otherwise overall a good hotel for a Best Western Plus, but not the best Ive stayed at before.

10

Daniel

12 Apr 2025

·

Stayed 3 nights

Clean hotel, great rates, excellent staff. Julian was fantastic. Friendly, attentive & helpful!

10

Jamal

27 Aug 2025

·

Stayed 6 nights

Hotel was clean, the staff was extremely courteous, from the moment we walked through the door. We had a great experience..

10

Annette

9 Oct 2024

·

Stayed 2 nights

The man and woman at the desk were very hospitable and knew the business well

10

Michele

7 Sept 2025

·

Stayed 2 nights

Very very helpful safe, especially Nicole. Clean and comfy. Would stay again!

10

MONICA

14 Jul 2025

·

Stayed 4 nights

The staff is great, everyone so helpful and caring. I will come back to this hotel for sure

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Location

Location is convenient for Disney and nearby shopping and dining, often described as quiet yet accessible. A few note it sits behind a storage building, but most found it handy for park visits.

Related guest reviews

10

Melissa

13 Jul 2025

·

Stayed 2 nights

The hotel is behind a rental storage facility on the main rd, which is great because you are very close to all the shopping stores (Walmart is trialing staying open until 1am) and restaurants, but don’t have the noise or the congestion of traffic. Disney parks are not far, with traffic about 20 minutes, which is nothing if you think about how many people are visiting the parks. I appreciate the free parking and free breakfast at the hotel, helps a lot when you start adding up all the expenses at the Disney parks. The room was very clean, it didn’t smell musty like some other hotels that are closer to Disney and more expensive. I booked room with a microwave, and a mini fridge with freezer, both in good working condition. One draw back is the outlet to charge phone next to bed was higher up towards light fixture on wall, (option is either 2 prong plug or USB-A), so I would recommend bringing a longer charging cord so your phone can lay on nightstand vs dangling. The staff are very nice and the price was great! I was pleasantly surprised by this hidden gem and will definitely stay here again when visiting Disney Parks.

10

Kathy

6 May 2025

·

Stayed 1 night

Convenient location

8

Nathalie

7 Mar 2025

·

Stayed 2 nights

We had an amazing stay. Just minutes from Disney Parks, across from Walmart & Food option. We will stay there again on our next trip. Very satisfied!

10

Christopher

1 Mar 2025

·

Stayed 8 nights

The hotel is in a quiet, convenient location and has plenty of free parking. The room was good and the staff were very helpful with anything needed.

8

Richard

3 May 2025

·

Stayed 4 nights

Good location in Kissimmee, to travel around Orlando. Walkable distance from restaurants.

8

Shirley

14 Jul 2024

·

Stayed 4 nights

Close to shopping and 15 min. from Disney.

10

Vito

25 Dec 2025

·

Stayed 2 nights

Very good hotel in a convenient location near Disney Springs.

10

Aaron

19 Jun 2025

·

Stayed 3 nights

Great property to stay in for a getaway. The staff is super nice and accommodating. Would stay again if i were going to Disney

10

Devon

25 Jun 2025

·

Stayed 1 night

Great location and hotel sets back in a quiet area. Staff is very friendly.

10

Geraldine

2 Jun 2025

·

Stayed 2 nights

Great location and very quiet.

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Dining

Breakfast is generally good and appreciated, with hot items and a pancake machine, though variety, juice quality, restocking, and limited hours are recurring complaints.

Related guest reviews

10

Steven

6 Mar 2025

·

Stayed 1 night

We have stayed here before and it’s perfect rooms are big and bed is comfy and you also get free breakfast which is good and close to Disney!!

8

KIMBERLY HERNANDEZ

27 Jul 2025

·

Stayed 4 nights

Well, I’d like to say the staff looks amazing. The swimming pool area was very nice and clean. Breakfast was good. The only downfall was our room. We checked in July 17 and checked out on July 21. Our room was 215 we walked in. It smelled very musty. The water in the tub continue to run couldn’t shut it off. Our phone was broken and really really outdated so we went downstairs to let them know about the room. We were given an air freshener for the musty smell. We bring them the broken phone at check-in and a check out. We still had no phone. The water in the tub continued to run We had to close the bathroom door at night because it wouldn’t stop. They said they told maintenance but nobody ever came same goes for the phone in the musty smell. Inside the elevators needed to be clean, it looked like people threw stuff all over the walls and it was never wiped off. And they also have in the lobby like the desk with all the promotions and discounts for Orlando, but when I asked about it, they said they no longer have that service. My opinion get rid of the desk it’s misleading even on the website. Would I stay there again? Probably the price was right and like I said, the rooms are clean except those three problems not major, but minor problems.

8

Michael

11 Feb 2025

·

Stayed 6 nights

Overall a great stay, staff is amazing, clean, quiet , and comfortable beds. Breakfast is just your average hotel breakfast, nothing special. Only one elevator and it needs some maintenance.

8

Stephen

10 Aug 2025

·

Stayed 1 night

Was ok, breakfast was lacking. Juice machine wasnt working properly. Orange juice tasted like crap and the apple juice tasted like water.

8

frank

15 Jun 2025

·

Stayed 2 nights

Good for the price. Breakfast should last longer than 7-9am.

8

Darron

19 Jul 2025

·

Stayed 6 nights

Good location to the main areas and easy to find the hotel, staff were always friendly and helpful. Our room was clean and well equiped, staff helpful to clean and resupply when requested. Only downside to the hotel was one of the lifts not working for most of our stay, but fixed before we left. The pool and jacuzzi was very good, only open until 11pm although no one rushed to kick us out. Breakfast was sometimes busy and they promptly finished on time without restocking before it ended, so if youre late to breakfast youll find you may go without, especially when busy! Parking was sometimes busy and only a few spaces left if you arrived late in the evening from your trips, otherwise overall a good hotel for a Best Western Plus, but not the best Ive stayed at before.

8

Amanda

1 Apr 2025

·

Stayed 3 nights

This hotel was what I expected for the price and based on expectations from previous reviews. All of the staff were so friendly and helpful. They always made us feel welcome. The breakfast was fantastic! The location if visiting Disney was also great! Walmart is with in walking distance across the street. The pool was not heated, the hot tub was nice and hot. The pool area was a great place to relax. The hotel it self shows its age and could use some updating. But overall we were very happy with our stay and would return for the very reasonable rate, wonderful staff and the great breakfast!

10

Sherry

1 Mar 2025

·

Stayed 3 nights

Rooms were very comfortable. Great location. Great breakfast and staff at breakfast were very kind. Very clean hotel.

10

Judy

21 May 2025

·

Stayed 4 nights

I didn't like the surprise $75 deposit when I got there. That being said, the place was clean, neat, and in a good area. Lots of places to eat nearby. Breakfast was awesome. Lots of choices including a pancake machine!! I would definitely stay there again.

10

Carlos Javier

1 Aug 2025

·

Stayed 2 nights

The best part is the breakfast and the pancake machine!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$98
February	US$121
March	US$108
April	US$102
May	US$89
June	US$77
July	US$80
September	US$72
October	US$83
November	US$84
December	US$95

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $63	17 $62	18 $85	19 $84
20 $62	21 $60	22 $62	23 $60	24 $65	25 $75	26 $78
27 $57	28 $59	29 $59	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $60	2 $82	3 $91
4 $64	5 $66	6 $66	7 $75	8 $66	9 $99	10 $100
11 $75	12 $66	13 $74	14 $66	15 $72	16 $99	17 $99
18 $81	19 $83	20 $82	21 $82	22 $80	23 $99	24 $99
25 $66	26 $66	27 $77	28 $66	29 $66	30 $109	31 $99

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave (With Single Sofabed;Larger Room)

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Family Room, Multiple Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Orlando Lake Buena Vista South Inn & Suites

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Prices for upcoming dates