Name: Quality Inn & Suites Las Cruces - University Area
Address: 2200 S Valley Dr, Las Cruces, New Mexico, United States of America, Las Cruces, New Mexico, US
Price range: $65–$132 per night
Rating: 6.7

What guests think

Reviews of Quality Inn & Suites Las Cruces - University Area are mixed, with many praising friendly staff and value, while guests report cleanliness issues, dated rooms, and facilities like the pool or hot tub often closed or not working.

Several note the locked lobby with buzzer access, limited desk hours, and deposit or visitor policies that cause service frustrations. The location is convenient to the interstate and area attractions, though train noise is audible and safety perceptions vary. Expect a budget stay with inconsistent upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report the pool and hot tub closed or poorly maintained; some amenities like laundry, ice, and vending were locked or not working. Parking is limited at times.

Related guest reviews

2

Kelly

Jun 23, 2025

·

Stayed 1 night

Dirty pool, bad ac , low flow sink water & not enough breakfast.

6

Catherine

Apr 17, 2025

·

Stayed 2 nights

My family spent 2 nights here while in town visiting family. Staff was warm and helpful. The beds were comfortable and the place felt safe. My issues were that the air conditioning in the room was very off. The room was either too hot or too cold no matter what we did. The toilet in our room ran if we didn't lift the handle and half of the lights in the room didnt work properly. Also i was sad to find the hot tub not working when we got there. I was looking forward to using it. Overall the property was ok for what we paid but definitely could use more attention.

4

Amy

Apr 21, 2024

·

Stayed 2 nights

The pool and hot tub were closed. Breakfast was minimal. Needs a deep clean and updating. A lot of stained towels and bedding had cigarette burns.

2

Kelly

Jun 27, 2025

·

Stayed 1 night

Deceiveing, it needs maintenance. Pool needs cleaning. Are all Quality Inns this way ?

6

Robert

May 8, 2025

·

Stayed 6 nights

Hot tub not working

4

Mike

Apr 5, 2024

·

Stayed 1 night

When we went to our assigned room after checkin, we found it had not been cleaned since the last guests-bed unmade, etc. Staff was helpful in moving us to another room. Pool was empty, and train noise was noticeable at night. Breakfast was minimal.

2

Idalia

Mar 15, 2024

·

Stayed 3 nights

Pool empty and full of dirt/trash- front desk always closed- you need to ring a bell to get the onsite-living family to come down from their home to see what you need.

4

Kevin

Oct 9, 2023

·

Stayed 1 night

Lets start by saying that a locked front lobby door and having to be buzzed in, due to crime, does not reinforce my decision to stay there. Bedding and shower seemed clean but lots of grime and heavy build up of filth in the corners and along the baseboards. Room safe does not work, fridge was warm, didn't try the microwave. None of the amenities were available. Ice machine, laundry, exercise room, all locked up with no access to guests. Even the pool was closed due to permit issues.

8

Juan

Jul 31, 2023

·

Stayed 20 nights

Overall, it was good, but I did not like that the washer and dryer in the laundry room were not working. I had to get a Lyft to go to a local laundromat. The soda machine also did not work.

6

Gary

Aug 7, 2024

·

Stayed 1 night

Whirlpool in room and at pool didn’t work. I was looking forward to either working.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is highly inconsistent: many guests found rooms acceptable, but repeated reports cite stained or unwashed linens, odors of smoke, pests (roaches and bedbugs), and dirty carpets or bathrooms.

Related guest reviews

6

Andrew

Sep 10, 2025

·

Stayed 1 night

We were first in room 122 (second to the end) and it was disgusting. The sheets had cigarette burns, the carpet was wet everywhere and not sure if it was urine. Then we got bit by bugs. Moved to a different room, which was cleaner but no towels. On the ceiling above the sink, someone stuffed paper towels in a hole instead of fixing it.

2

EDGAR

Aug 14, 2023

·

Stayed 1 night

The room was not cleaned properly

4

Jeannie

May 25, 2024

·

Stayed 1 night

Room smelled like cigarettes and bedding was not clean

10

Detlev

Oct 17, 2025

·

Stayed 1 night

Clean room very comfortable

2

Patrick

Jun 21, 2024

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Stayed 1 night

All of the bed sheets were stained and soiled along with the towels. The walls around the toilet were covered in urine. DISGUSTING! the security latch on the door kept opening too. unsafe and dirty. i left and went to another property. im hoping for a refund.

4

Heather

Feb 22, 2024

·

Stayed 3 nights

The room was so dusty. The headboard of the bed looked like it hadn't been cleaned in months. The fitting bed sheet was not clean. The blankets had stains on them. The towels looked like they were washed in dirty water. And also the fire alarm on the ceiling was missing.

2

Michael

Jun 23, 2025

·

Stayed 1 night

Checked in (that was fine). Walked into our 2 rooms and all 4 beds were stained (looked like blood stains on one), and it looked like there were bed bugs. Walked immediately back out and asked for a refund. The front desk clerk ABSOLUTELY refused to be is ANY assistance, including not letting us back into the rooms to document the condition.

6

mutawakilu

Nov 4, 2024

·

Stayed 7 nights

I only stayed for a day out of seven days and moved out because there were so much bedbugs that I didn’t feel safe staying in that property

4

Herbert

Nov 17, 2025

·

Stayed 1 night

Filthy carpet, cockroaches crawling out ofThe burned out microwave and on the vanity area. Towels and bed covers with dirt spots on them. Office access only by push button by desk attendant. . Front door bolted shut by heavy 2” inch chain

2

Sagrario

Jun 24, 2025

·

Stayed 2 nights

I end up finding another hotel because the room I got had the toilet full of paper and poop. I reported it immediately to the front desk, 4 hours later no one took care of it, the manager refused to check is in to a different room or any other alternative. Very bad customer service and nasty hygiene

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and show wear, with recurring maintenance issues such as temperamental A/C, plumbing, lighting, and doors, plus tobacco odors and some noise from trains or neighboring guests. Some guests did find beds comfortable and rooms spacious or quiet.

Related guest reviews

6

Steven

Nov 30, 2024

·

Stayed 1 night

We chose the hotel because it was less expensive and we just needed a place to sleep and get ready the next morning. The tv has a bright blue light that shines all night and we had to cover that up. Lots of light also comes through the door frame to outside. Towels were stained. There was a used pimple patch stuck to the bathroom door frame that cleaning obviously has missed. The tv remote didn’t work and all I could get the tv to show was one channel which had SpongeBob on. As I said, I knew it wasn’t going to be awesome but I relearned an old lesson that you do get what you pay for with hotels.

8

marc

Jun 16, 2024

·

Stayed 1 night

bathroom sink was stopped up and toilet would keep running, had to mess with handle to get it to stop. checked in at 8pm, room was so hot it took 2 hours to get it to cool down.

8

Rosie

Apr 8, 2024

·

Stayed 2 nights

It’s a clean hotel. The rooms are a bit dated and the bed covers had holes from old cigarette burns. There were many lamps but even these did not provide a lot of light for the room. Few outlets for charging electronics.

8

Adriana

Dec 20, 2024

·

Stayed 1 night

The plastic under the sheets is a little ridiculous, you leave a deposit for a reason, can’t sleep with the noice of the plastic

10

Francisco

Feb 24, 2024

·

Stayed 1 night

Quiet until the train zooms by.

4

Melvin

Mar 25, 2025

·

Stayed 1 night

The bed was fairly comfortable, but the sheets and pillow cases smelled like they weren't fresh. I had to put a t shirt over my pillow as it smelled like another person. I got this room for the jetted tub, but the jets didn't work and the tub was much smaller than the picture advertised for the room

2

Aurelia

Dec 26, 2023

·

Stayed 1 night

The first room smelled bad it was a handicapped room, tv was not working right, then they moved us to another room witch was better than the first but the tv had only one channel worrking then they had to come to get the channel on overall, was disappointed, will not stay there again

6

Michael

Jul 14, 2025

·

Stayed 3 nights

The place is in dire need of an update.

6

Maria

Mar 24, 2024

·

Stayed 1 night

Aside from the TV and the hairdryer not working ( it was promptly fixed), it was a good comfortable stay for the night. Room was spacious n clean. Minimal amenities.

6

Geraldine

May 14, 2024

·

Stayed 1 night

Rooms are small and cluttered

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AI-generated summary based on recent guest reviews

Service

Service feedback is mixed: several guests highlight friendly, helpful check-ins, while others report rudeness, difficulty getting room changes or timely help, and buzzer-only lobby access with limited hours, deposits, or no-visitor rules.

Related guest reviews

2

Evie

Aug 31, 2025

·

Stayed 1 night

Said 24/7 desk when it’s not a check in closes at 1am when I called. Even though after investigating email it said midnight? Trash place with terrible customer service

10

Gary

Jun 10, 2024

·

Stayed 1 night

Staff always nice.

4

Ana

Jul 3, 2025

·

Stayed 1 night

Was charged extra for a handicap room that smelled like smoking, when we exchanged it back to another downstairs room fee was still applied. When we left in the morning the staff was unavailable at 6:15 am we kept ringing the bell and no one was answering.

6

Tiffany

Aug 10, 2025

·

Stayed 3 nights

Stay was okay. Not allowed visitors and we weren’t notified prior to booking we came to see our daughter in college and was told we couldn’t have visitors she stay in a dorm room this is really something Expedia should add to description

4

Debra

Jul 29, 2024

·

Stayed 2 nights

Housekeeping is a huge issue here. When we checked in we were given a dirty room. The front desk staff immediately given another room. At the end of the next day we reported our room had not been made up 0 e were given clean towels. At the end of the day after that, we reported our room had not been made up. We were informed rooms were only serviced every other day. There is no signage indicating that. We were grudgingly given clean towels. So, don't do housekeeping the service of putting your wet towels on the floor unless you are willing to deal with unpleasant front desk staff for dry ones.

10

Joe

Aug 31, 2025

·

Stayed 1 night

The two times I've stayed at this property, the rooms have been clean. The women at the front desk have been helpful and courteous.

10

Patricia

May 26, 2024

·

Stayed 1 night

The front desk woman was great. The room was everything we needed.

10

Terra

Nov 10, 2025

·

Stayed 2 nights

GREAT staff. I had three snafus, two on my end, one at the hotel. They fixed all three quick and easily, with kindness and flexibility. Convenient location, clean, comfortable beds. A real nice stay for a few nights, will be back!

4

mohamed

Apr 12, 2023

·

Stayed 1 night

Hotel property is ok but customer policy is a joke asked for $100 deposit

4

Samantha

Sep 18, 2025

·

Stayed 4 nights

This is not a hotel, it's a motel. Room wasn't very clean, there were mysterious stains on floor. Lobby is kept locked at all times, must ring bell to get staff to open unlike other hotels in the immediate area. Staff refused to assign a different room even though it was evident by empty parking lot that rooms would have been available.

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AI-generated summary based on recent guest reviews

Location

Convenient to the interstate, restaurants, and attractions; some felt safe with good lighting. Train noise is noticeable for some, and a few described the area as unsafe.

Related guest reviews

10

Naomi

Aug 13, 2025

·

Stayed 2 nights

This property is located by the freeway next to places to eat and close to attractions.

2

Melinda

Oct 20, 2025

·

Stayed 2 nights

The room was dirty and smelled like smoke and animal. It’s a very unsafe area.

10

Francisco

Feb 24, 2024

·

Stayed 1 night

Quiet until the train zooms by.

10

Doug

Jun 9, 2024

·

Stayed 1 night

Exceptional stay. Great friendly and helpful staff. Value is amazing. Safe and secure location. Amenities offered and the rooms are comfortable and affordable.

10

Monica

Sep 11, 2024

·

Stayed 1 night

The staff is very courteous, kind and friendly. The pool and hotel is very clean and safe and in a great location close to Old Mesilla restaurants and shops. Thank you for your hospitality!

2

Rafael

May 14, 2025

·

Stayed 1 night

Homeless crawl all over this hotel. It looks and feels unsafe.

10

Alice

May 27, 2024

·

Stayed 1 night

My check-in was excellent at the front desk. I didn’t get to look around because I booked this to conk out after my 10 hour drive from San Diego and 10 more hours each of the next two days. I am grateful for places like this to stay. I felt safe, it was clean and parked my car where I could keep an eye on it.

10

Maria

May 31, 2024

·

Stayed 1 night

The hotel staff was absolutely amazing! From day one they were kind and helpful. Every time we needed something They were quick to respond. The property was very well lit and they looked out for our vehicles. My daughter and I stayed four days while we waited for her apartment, we felt very much at home!

8

ROLAND

Mar 18, 2025

·

Stayed 1 night

One night stay passing through, it was convenient for us.

10

Peggie

Apr 30, 2024

·

Stayed 1 night

This property sits by the interstate and rail tracks, i heard the train and semi’s during the night. Free breakfast was ok. It was light, but area was clean

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AI-generated summary based on recent guest reviews

Dining

Breakfast is basic, with items like waffles, fruit, yogurt or coffee; several guests found it minimal or lacking variety. At times it was unavailable or locked, and there is a strict no take-out rule.

Related guest reviews

8

Melinda

Dec 31, 2023

·

Stayed 3 nights

The bed was comfortable but there were stains on the quilt. The room was spacious. Parking was limited. Breakfast was basically bread and juice; not good at all.

10

Evan

Nov 14, 2024

·

Stayed 1 night

The property was nice, but their breakfast was lacking a little. Otherwise it was a good property.

8

Sharon

May 9, 2025

·

Stayed 1 night

Wish breakfast was a little bit bigger options, but it was very nice 68103-2617

8

Saundra

Oct 10, 2024

·

Stayed 3 nights

Need a different menu.

8

Louis

Jan 23, 2023

·

Stayed 1 night

For the price... A fair deal. Breakfast was included but it was a very limited breakfast. limited to cream of wheat, fruit and waffles with juice or coffee.

6

William

Oct 15, 2024

·

Stayed 1 night

Everything was fine. Only problem in my hand and that you may be aware of if you're Diabetic Your choices for a low carb breakfast are zero. Apple or banana are you choice for breakfast.

8

Dawn L.

Apr 12, 2024

·

Stayed 2 nights

Unable to take food out of the breakfast area even if not taking back to room. Staff was short did not really engage during check-in.

10

Cristina

Jul 13, 2025

·

Stayed 1 night

We arrived late, but the room was clean, and breakfast was good. I was just a bit sad that there weren't any omelets, as I'd seen on their pictures before. Other than that, it was a very nice hotel.

6

David

May 26, 2023

·

Stayed 1 night

They advertised breakfast, but the office was locked all morning. No coffee, no breakfast, not even anyone to check out with.

10

Katherine

Mar 26, 2025

·

Stayed 7 nights

The breakfast was quite nice. Waffles fresh fruit yogurt. All an excellent deal.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$61
February	$59
March	$62
April	$60
May	$98
June	$73
July	$62
August	$67
September	$63
October	$70
November	$62
December	$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $82	17 $69	18 $89	19 $97
20 $68	21 $67	22 $65	23 $67	24 $74	25 $91	26 $98
27 $77	28 $81	29 $80	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $77	2 $114	3 $132
4 $77	5 $71	6 $72	7 $78	8 $74	9 $76	10 $76
11 $68	12 $71	13 $74	14 $72	15 $72	16 $79	17 $78
18 $71	19 $72	20 $73	21 $71	22 $72	23 $83	24 $82
25 $72	26 $66	27 $73	28 $73	29 $73	30 $80	31 $72

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Smoking

Suite, 1 King Bed with Sofa Bed, Accessible, Smoking (Efficiency, Upgrade)

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Upgrade)

Standard Room, 1 King Bed

Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Smoking

Standard Room, 2 Queen Beds, Smoking

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Las Cruces - University Area

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Prices for upcoming dates