JW Marriott Essex House New York
Property description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
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Guest reviews
8.3
Very good
Based on 1,001 verified reviews
Who stays here?
Business
21%
Couple
35%
Family
31%
Group
7%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
Across many reviews, JW Marriott Essex House New York is praised for its prime Central Park location and welcoming staff, while feedback frequently notes dated rooms with occasional maintenance issues and ongoing renovations that limit some amenities and dining.
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10
Frederick
last week
·
Stayed 4 nights
Great trip. It’s been 44 years since our last time in the city. Hade a room on the 32 floor overthinking Centerl Park. Servers at the hotel was excellent.
Great trip. It’s been 44 years since our last time in the city. Hade a room on the 32 floor overthinking Centerl Park. Servers at the hotel was excellent.
8
Yasmin
4 weeks ago
·
Stayed 3 nights
The location of the hotel cannot be beat. I stayed at the Four Seasons in Bangalore a week before this and honestly found the customerservice top-notch. I wouldn’t say the same for the Ritz. My only reason for this is when we checked in, we were only provided with one key card. The lady who checked us in showed us to the elevators and when I noticed, we only had one card. I asked her for another one. She told me that we would have to come back the next day. There is no way this would’ve happened at The Four Seasons. While it may be a little thing, customer service means a lot. I just felt that the staff member did not want to make the effort to help us out that evening. The food at the breakfast buffet was fantastic and the pool and gym were great. The staff was excellent as well. I really don’t have anything negative to say about this place. My only comments were because I experienced an exceptional level of customer service and care at The Four Seasons the week before.
The location of the hotel cannot be beat. I stayed at the Four Seasons in Bangalore a week before this and honestly found the customerservice top-notch. I wouldn’t say the same for the Ritz. My only reason for this is when we checked in, we were only provided with one key card. The lady who checked us in showed us to the elevators and when I noticed, we only had one card. I asked her for another one. She told me that we would have to come back the next day. There is no way this would’ve happened at The Four Seasons. While it may be a little thing, customer service means a lot. I just felt that the staff member did not want to make the effort to help us out that evening. The food at the breakfast buffet was fantastic and the pool and gym were great. The staff was excellent as well. I really don’t have anything negative to say about this place. My only comments were because I experienced an exceptional level of customer service and care at The Four Seasons the week before.
10
Eugenia
Apr 1, 2026
·
Stayed 5 nights
Clean, quiet
Clean, quiet
6
John
Mar 27, 2026
·
Stayed 4 nights
It’s an environmental disaster given the number of small plastic water bottles you end up going through in order to drink clean water and make up for the broken water fountain in the gym! In respect of the broken water fountain in the gym this was reported to reception but they did nothing to sort it. The restaurant staff need to be more on the ball - they didn’t want to seat at your table - very strange such that you were left in no man’s land when trying to work out if you could sit anywhere or there was a table assigned to my party! In respect of the food at Bourbon Steak - it was fine apart from the French fries being served as a starter and not with your steak! Very strange and not in good way!
It’s an environmental disaster given the number of small plastic water bottles you end up going through in order to drink clean water and make up for the broken water fountain in the gym! In respect of the broken water fountain in the gym this was reported to reception but they did nothing to sort it. The restaurant staff need to be more on the ball - they didn’t want to seat at your table - very strange such that you were left in no man’s land when trying to work out if you could sit anywhere or there was a table assigned to my party! In respect of the food at Bourbon Steak - it was fine apart from the French fries being served as a starter and not with your steak! Very strange and not in good way!
6
Liza
Feb 16, 2026
·
Stayed 3 nights
Great location - expensive for your return.
Great location - expensive for your return.
160 Central Park South, Midtown West, New York, New York (and vicinity), New York, United States of America
Location
With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. This luxury hotel is 0.6 mi (1 km) from Lincoln Center and 0.7 mi (1.1 km) from Rockefeller Center.
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