Reservation policies:
IMPORTANT : After completing your reservation, please contact us via WhatsApp at +52 961 154 9247 to arrange payment and to receive the check-in instructions.
- In order to access the facilities it is essential to make the payment in advance (by credit/debit card or interbank transfer), due to the fact that we do not have staff to greet you upon arrival. 1 day before your arrival we will provide you with an access code via WhatsApp to the number you registered in your information. If the number you registered does not have WhatsApp, please contact us at +52 961 154 9247.
By staying with us you agree to comply with all of the above policies, terms and conditions:
- To stay it is mandatory to provide a legible photo of the front of your official ID via WhatsApp.
- Without exception, no refunds of any kind will be made. It is possible to reschedule the date of stay up to 24 hours prior to check-in (subject to availability).
- If your stay is longer than 1 day, you must request room cleaning at the front desk from 8:00 am to 2:00 pm. If you do not request it, the cleaning department will not have access to your room.
- Pets are not allowed inside the rooms. In case of omission, a fine of $1,000 MXN will be generated at the time of departure for deep cleaning of the room.
- In compliance with COFEPRIS, smoking is strictly prohibited inside the rooms, on the balconies, in the hallways or common areas of our facilities. In case of omission, a fine of $1,000 MXN will be generated at the time of your departure for deep cleaning of the room.
- Guests must behave with decency and morality within the establishment, and are prohibited from disturbing the peace, disturbing, disturbing or provoking other guests or employees, as well as using the facilities to perform any act prohibited by law, in addition to respecting the hours of silence from 21:00 to 9:00 hours.
- Any damage caused by guests to objects, goods, furniture or property owned by the hotel shall be the sole responsibility of the guest, who must cover the repair thereof.
- The management declines all responsibility for loss of jewelry, money, documents or other valuables kept in the room due to the existence of a safe deposit box for their safekeeping.
- The administration declines all responsibility for damage to vehicles inside the parking lot or parked on the street.
- Check-out is strictly at 12:00 noon, hand over the keys in good condition directly at the reception desk, and wait for the room to be inspected after your departure. If you do not vacate the room at the established time, an additional late check-out fee will be charged. In case of loss of keys, there is a $350.00 MXN charge for replacement.
- In case of soiling bed linen or towels, a fine of $350 MXN will be charged at the time of departure.
- If you are checking out before 8:00 a.m., you must leave the keys by the room phone and notify your departure by WhatsApp.
Reservation policies:
IMPORTANT : After completing your reservation, please contact us via WhatsApp at +52 961 154 9247 to arrange payment and to receive the check-in instructions.
- In order to access the facilities it is essential to make the payment in advance (by credit/debit card or interbank transfer), due to the fact that we do not have staff to greet you upon arrival. 1 day before your arrival we will provide you with an access code via WhatsApp to the number you registered in your information. If the number you registered does not have WhatsApp, please contact us at +52 961 154 9247.
By staying with us you agree to comply with all of the above policies, terms and conditions:
- To stay it is mandatory to provide a legible photo of the front of your official ID via WhatsApp.
- Without exception, no refunds of any kind will be made. It is possible to reschedule the date of stay up to 24 hours prior to check-in (subject to availability).
- If your stay is longer than 1 day, you must request room cleaning at the front desk from 8:00 am to 2:00 pm. If you do not request it, the cleaning department will not have access to your room.
- Pets are not allowed inside the rooms. In case of omission, a fine of $1,000 MXN will be generated at the time of departure for deep cleaning of the room.
- In compliance with COFEPRIS, smoking is strictly prohibited inside the rooms, on the balconies, in the hallways or common areas of our facilities. In case of omission, a fine of $1,000 MXN will be generated at the time of your departure for deep cleaning of the room.
- Guests must behave with decency and morality within the establishment, and are prohibited from disturbing the peace, disturbing, disturbing or provoking other guests or employees, as well as using the facilities to perform any act prohibited by law, in addition to respecting the hours of silence from 21:00 to 9:00 hours.
- Any damage caused by guests to objects, goods, furniture or property owned by the hotel shall be the sole responsibility of the guest, who must cover the repair thereof.
- The management declines all responsibility for loss of jewelry, money, documents or other valuables kept in the room due to the existence of a safe deposit box for their safekeeping.
- The administration declines all responsibility for damage to vehicles inside the parking lot or parked on the street.
- Check-out is strictly at 12:00 noon, hand over the keys in good condition directly at the reception desk, and wait for the room to be inspected after your departure. If you do not vacate the room at the established time, an additional late check-out fee will be charged. In case of loss of keys, there is a $350.00 MXN charge for replacement.
- In case of soiling bed linen or towels, a fine of $350 MXN will be charged at the time of departure.
- If you are checking out before 8:00 a.m., you must leave the keys by the room phone and notify your departure by WhatsApp.