Holiday Inn Express & Suites - Kalamazoo West by IHG
From
$119
/ night
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From
$119
/ night
About this property
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Amenities
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Business amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Kalamazoo? This hotel has 1001 square feet (93 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Dining
A complimentary self-serve breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 105 guestrooms featuring refrigerators and microwaves. 50-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
Located in Kalamazoo (Oshtemo), Holiday Inn Express and Suites Kalamazoo West by IHG is within a 10-minute drive of Western Michigan University and Kalamazoo College. This hotel is 4.5 mi (7.3 km) from Kalamazoo Valley Museum and 4.6 mi (7.4 km) from Kalamazoo Institute of Arts.
What's nearby
Oasis Hot Tub Gardens(2.3 miles)
Western Michigan University(2.9 miles)
Henderson Castle(3.4 miles)
Kalamazoo College(3.5 miles)
Crystal Woods(3.6 miles)
Markin Racquet Center(3.8 miles)
James W. Miller Auditorium(3.9 miles)
University Arena(4 miles)
Waldo Stadium(4 miles)
Flesher Field(4.3 miles)
Bronson Park(4.4 miles)
Kalamazoo Valley Museum(4.5 miles)
Kalamazoo Institute of Arts(4.6 miles)
Kalamazoo State Theatre(4.6 miles)
Farmers Alley Theatre(4.6 miles)
The nearest major airport is Kalamazoo, MI (AZO-Kalamazoo-Battle Creek Intl.)(10.2 miles)
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Housekeeping
Banquet Facilities
Location
1315 Westgate Dr., Oshtemo, Kalamazoo, Michigan, United States of America
Oasis Hot Tub Gardens (2.3 miles)
Western Michigan University (2.9 miles)
Henderson Castle (3.4 miles)
Kalamazoo College (3.5 miles)
Crystal Woods (3.6 miles)
Markin Racquet Center (3.8 miles)
Guest reviews of Holiday Inn Express & Suites - Kalamazoo West by IHG
8.1
Very good
Based on 896 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Holiday Inn Express & Suites - Kalamazoo West by IHG, guests praise comfortable rooms and friendly staff, but also report inconsistent housekeeping, recurring breakfast problems, and facility issues including closed pools, maintenance lapses, and slow or absent front-desk service.
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What guests think
At Holiday Inn Express & Suites - Kalamazoo West by IHG, guests praise comfortable rooms and friendly staff, but also report inconsistent housekeeping, recurring breakfast problems, and facility issues including closed pools, maintenance lapses, and slow or absent front-desk service.
Many note thin walls or door gaps leading to hallway noise, especially during busy weekends. The location is convenient to the highway, restaurants, shopping, and WMU, though the entrance can be hard to find and poorly lit. Overall, expect a convenient, comfortable base with noticeable variability across stays.
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AI-generated summary based on recent guest reviews
Facilities
Several reviews mention the pool being closed or under repair, with occasional access to a nearby sister property; other issues included a broken ice machine, an out-of-order elevator, and a weekend-long WiFi outage.
Related guest reviews
6
Tony
Oct 26, 2025
·
Stayed 1 night
WiFi down all weekend. Water pressure weak in the shower.
WiFi down all weekend. Water pressure weak in the shower.
10
Tracy
Jul 9, 2025
·
Stayed 1 night
The hotel was very nice. The pool was under renovation but you had the option to walk next door to their other hotel to swim. The rooms are spacious and clean, but the bathroom had a very areas at the bottom of the shower that needed clean and the floor in the bathroom and shower floor were very slick when wet. We stayed on the first floor and it was very loud all night so, in the future we will request a different floor. The breakfast in the morning was the BEST, it offered a variety of food choices, very clean, very well maintained with food and the staff was super friendly and attentive. They had sausage,sauage gravy and biscuits,eggs,bacon,cinnamon rolls,coffee,milk,yogurt,juice,oatmeal,cereal and fruit. Very well stocked and an option for everyone.
The hotel was very nice. The pool was under renovation but you had the option to walk next door to their other hotel to swim. The rooms are spacious and clean, but the bathroom had a very areas at the bottom of the shower that needed clean and the floor in the bathroom and shower floor were very slick when wet. We stayed on the first floor and it was very loud all night so, in the future we will request a different floor. The breakfast in the morning was the BEST, it offered a variety of food choices, very clean, very well maintained with food and the staff was super friendly and attentive. They had sausage,sauage gravy and biscuits,eggs,bacon,cinnamon rolls,coffee,milk,yogurt,juice,oatmeal,cereal and fruit. Very well stocked and an option for everyone.
6
Audra
Jun 22, 2025
·
Stayed 2 nights
The hotel was right off the freeway. Plenty of places to eat. The breakfast was okay. Coffee was never hot, just warm. Hot breakfast items looked and tasted like bulk food warmed up in microwave. There was enough items to choose from to get enough to eat. The area was clean. All the workers were very nice. The rooms water pressure was terrible. Showers took forever. They didn't have hand soap. The bathrooms were not that clean. The AC quit working in the middle of the night but started again around 6am. I thought the bed was comfortable. The mini fridge was just okay. Didn't get very cold. Plenty of parking. The pool broke the day we got there. They did allow you to use the one across the parking lot. I probably would not stay here again. Mostly because the bathroom didn't seem that clean and no shower water pressure.
The hotel was right off the freeway. Plenty of places to eat. The breakfast was okay. Coffee was never hot, just warm. Hot breakfast items looked and tasted like bulk food warmed up in microwave. There was enough items to choose from to get enough to eat. The area was clean. All the workers were very nice. The rooms water pressure was terrible. Showers took forever. They didn't have hand soap. The bathrooms were not that clean. The AC quit working in the middle of the night but started again around 6am. I thought the bed was comfortable. The mini fridge was just okay. Didn't get very cold. Plenty of parking. The pool broke the day we got there. They did allow you to use the one across the parking lot. I probably would not stay here again. Mostly because the bathroom didn't seem that clean and no shower water pressure.
4
Eleanor
Mar 20, 2023
·
Stayed 1 night
Noting that this was a fairly new hotel, we expected a much nicer experience. It really wasn't anyone's fault, it's just that the hotel is very cheaply constructed. One elevator was not working, the other was dirty, there was construction on our floor (hole in the floor, giant fan running nonstop to dry water from a leak, caution tape strewn around), laminate on the room furniture was peeling off, the tv was too small for the space, there was dust and grime in the corners of the bathroom floor, the noise from the nearby highway made sleeping difficult, hard flooring at the room door allowed sound to enter from the hallway, snow was not cleared from the sidewalk and parking areas, etc. I would not stay here again.
Noting that this was a fairly new hotel, we expected a much nicer experience. It really wasn't anyone's fault, it's just that the hotel is very cheaply constructed. One elevator was not working, the other was dirty, there was construction on our floor (hole in the floor, giant fan running nonstop to dry water from a leak, caution tape strewn around), laminate on the room furniture was peeling off, the tv was too small for the space, there was dust and grime in the corners of the bathroom floor, the noise from the nearby highway made sleeping difficult, hard flooring at the room door allowed sound to enter from the hallway, snow was not cleared from the sidewalk and parking areas, etc. I would not stay here again.
4
Joel
May 26, 2024
·
Stayed 3 nights
Unheated pool as advertised.
Unheated pool as advertised.
8
Jennifer
Aug 23, 2025
·
Stayed 3 nights
The pool was closed, ice maker on the floor was broken, same breakfast every morning. Otherwise it was a good experience.
The pool was closed, ice maker on the floor was broken, same breakfast every morning. Otherwise it was a good experience.
6
Angela
Jun 23, 2025
·
Stayed 3 nights
The pool was not open at all during our stay. Super disappointing.
The pool was not open at all during our stay. Super disappointing.
10
JADRANKA
Aug 11, 2024
·
Stayed 1 night
Romm was awesome. Little disappointment for no working pool.
Romm was awesome. Little disappointment for no working pool.
8
Kimberly
Apr 9, 2023
·
Stayed 1 night
Overall it is fine. Staff is friendly. Pool wasn’t clean when I was there.
Overall it is fine. Staff is friendly. Pool wasn’t clean when I was there.
6
Sharleen
Mar 23, 2025
·
Stayed 2 nights
The pool was closed due to chlorine level being high. I feel like they should know how much chlorine to add. The pool was also closed due to water temp. Seemed they were having issues with the pool that weekend. Also, not every room has blow dryer which was annoying. Otherwise breakfast was good and rooms were nice
The pool was closed due to chlorine level being high. I feel like they should know how much chlorine to add. The pool was also closed due to water temp. Seemed they were having issues with the pool that weekend. Also, not every room has blow dryer which was annoying. Otherwise breakfast was good and rooms were nice
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: many rooms are described as clean, but recurring complaints cite bathroom hygiene lapses such as hair, grime, and poorly cleaned showers, along with occasional rooms not serviced between guests.
Related guest reviews
4
Tiffany
Sep 22, 2024
·
Stayed 2 nights
We checked in and went to our room only to find that it hadn’t been cleaned. Dirty towels on the floor, bedding a mess, etc. Got transferred to another room. When we were getting ready for bed, we went to adjust the night shades and the entire system fell down on us.
We checked in and went to our room only to find that it hadn’t been cleaned. Dirty towels on the floor, bedding a mess, etc. Got transferred to another room. When we were getting ready for bed, we went to adjust the night shades and the entire system fell down on us.
2
Mark
Aug 3, 2025
·
Stayed 4 nights
There was hair all over the bathroom floor. We called to have them clean it. Did a poor job. Looked under head board behind mattress...skin flakes and god knows whatever else. Will never stay at a Holiday inn again.
There was hair all over the bathroom floor. We called to have them clean it. Did a poor job. Looked under head board behind mattress...skin flakes and god knows whatever else. Will never stay at a Holiday inn again.
10
Melody
Sep 27, 2025
·
Stayed 1 night
Although the check in was excellent the lady was very helpful. Then I started to take a shower and seen Multiple black hairs on the floor of the shower. I took pictures to upload, but having trouble finding out how to do that. Had a bit of a hard time finding the road to get into the hotel also. No signs out on the road. Thank goodness for google.
Although the check in was excellent the lady was very helpful. Then I started to take a shower and seen Multiple black hairs on the floor of the shower. I took pictures to upload, but having trouble finding out how to do that. Had a bit of a hard time finding the road to get into the hotel also. No signs out on the road. Thank goodness for google.
8
Andrew
Sep 6, 2025
·
Stayed 1 night
Shower edges dark grime and there was long black hairs in the shower that wasn’t ours other then that everything else was perfect
Shower edges dark grime and there was long black hairs in the shower that wasn’t ours other then that everything else was perfect
4
Paula
Oct 20, 2025
·
Stayed 1 night
Nice looking hotel, right across from a regular Holiday Inn. Nobody at the desk, when you arrive and if you need something you have to just wait until someone comes out. Usually 2-5 minutes. Room had nice furnishings, although the lamps had no shades, cable did NOT work, bathroom NOT as clean as it should be. I do not like to be in the presence of other peoples hair all over the place. Toilet dirty. When I went to take a shower the drain was clogged and I had to get out (full of soap) and call the front desk which was not answered in any kind of timely fashion. They did respond immediately when I finally got ahold of someone and told them the shower was about to overflow. The staff member who came up was loud and making comments and noises throughout the entire process of trying to unclog the shower. My husband was trying to sleep and that wasn’t possible. Nobody present at check out to talk to about any of this so I had to leave a review. I would not recommend this hotel for any reason other than the breakfast was decent and what you would expect from a holiday inn express.
Nice looking hotel, right across from a regular Holiday Inn. Nobody at the desk, when you arrive and if you need something you have to just wait until someone comes out. Usually 2-5 minutes. Room had nice furnishings, although the lamps had no shades, cable did NOT work, bathroom NOT as clean as it should be. I do not like to be in the presence of other peoples hair all over the place. Toilet dirty. When I went to take a shower the drain was clogged and I had to get out (full of soap) and call the front desk which was not answered in any kind of timely fashion. They did respond immediately when I finally got ahold of someone and told them the shower was about to overflow. The staff member who came up was loud and making comments and noises throughout the entire process of trying to unclog the shower. My husband was trying to sleep and that wasn’t possible. Nobody present at check out to talk to about any of this so I had to leave a review. I would not recommend this hotel for any reason other than the breakfast was decent and what you would expect from a holiday inn express.
8
Aslin
Jan 26, 2025
·
Stayed 1 night
It was okay for the night. Bathroom wasn’t the cleanest, beds were okay. We didn’t sleep very well, something in the room made our sinuses crazy. We were glad it was just the one night. Only big plus was the hot breakfast was good, the cold food was mostly stale.
It was okay for the night. Bathroom wasn’t the cleanest, beds were okay. We didn’t sleep very well, something in the room made our sinuses crazy. We were glad it was just the one night. Only big plus was the hot breakfast was good, the cold food was mostly stale.
2
David
Jun 2, 2023
·
Stayed 1 night
The room was not cleaned between guests. Multiple rooms and other guests had this problem. Hairs in the shower, wet towels in bathroom on floor (no extra towels available at the desk either), gum on tile. I barely slept because I was pretty sure the beds were only made up without changing the sheets. The night manager seemed confused and disinterested. He also said he was the only person on duty so he couldn’t fix any of the problems. Moldy, stale bread was provided at breakfast. I was frightened to eat the food due to the cleanliness issues at the rest of the hotel.
The room was not cleaned between guests. Multiple rooms and other guests had this problem. Hairs in the shower, wet towels in bathroom on floor (no extra towels available at the desk either), gum on tile. I barely slept because I was pretty sure the beds were only made up without changing the sheets. The night manager seemed confused and disinterested. He also said he was the only person on duty so he couldn’t fix any of the problems. Moldy, stale bread was provided at breakfast. I was frightened to eat the food due to the cleanliness issues at the rest of the hotel.
6
Laurence
Oct 14, 2025
·
Stayed 1 night
Very good breakfast. Shower moldy, spider webs in room corner.
Very good breakfast. Shower moldy, spider webs in room corner.
10
Cristina
Apr 22, 2024
·
Stayed 1 night
The bathroom was not clean, everything else was perfect
The bathroom was not clean, everything else was perfect
8
Angie
Jul 25, 2025
·
Stayed 1 night
The hotel itself was good, efficient. But our room was a bit disappointing. You could tell it was new’ish, but you could also tell attention to detail in cleaning and upkeep was lacking. Dirt on the bathroom floor and the toilet paper roll was nearly about to fall out of the wall.
The hotel itself was good, efficient. But our room was a bit disappointing. You could tell it was new’ish, but you could also tell attention to detail in cleaning and upkeep was lacking. Dirt on the bathroom floor and the toilet paper roll was nearly about to fall out of the wall.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally spacious and comfortable with supportive beds, but guests report thin walls or door gaps causing noise and periodic maintenance issues (e.g., broken or missing fixtures, small or misaligned TVs, and spotty in-room USB/power).
Related guest reviews
6
Emmalee
Apr 13, 2025
·
Stayed 1 night
Hotel is overall clean and the staff that checked us in were very friendly and helpful. There were only two tv channels despite having ~20 cable channels available. Our door had a gap in it and we could see a little bit of the hallway - it seemed to lock perfectly fine. There is paint missing, or poorly patched, on the walls and the light fixtures by the bed were just lightbulbs, no covers. Other patrons were smoking in their rooms, the hallway had a very strong odor because of it. Overall, lack luster considering the price to some of the nicer hotels in town.
Hotel is overall clean and the staff that checked us in were very friendly and helpful. There were only two tv channels despite having ~20 cable channels available. Our door had a gap in it and we could see a little bit of the hallway - it seemed to lock perfectly fine. There is paint missing, or poorly patched, on the walls and the light fixtures by the bed were just lightbulbs, no covers. Other patrons were smoking in their rooms, the hallway had a very strong odor because of it. Overall, lack luster considering the price to some of the nicer hotels in town.
8
David
Apr 14, 2025
·
Stayed 1 night
Everything was clean and in order as expected. I slept well with minimal noise from other rooms, hallways, etc. Two improvements I would suggest: ditch the long goofy chaise lounge chair in the room and do the kind of wing back chair with ottoman they have at the regular Holiday Inns. It's much more comfortable, practical, etc. Also: Get a bigger television. Express has about 40 inch and regular Holiday Inns have 50s. Just a thought. Also, the tv is not square with the bed. It's off to the left. No biggie but seems silly. And one more: the safety light thing that's in the ceiling. This thing is blinking all night! What the heck? It's 2025. You can't get a safety product that meets code and doesn't blink green light all night, pulsating? Other than that a great place to stay. They're very consistent and the rooms are laid out well for the most part. Thank you.
Everything was clean and in order as expected. I slept well with minimal noise from other rooms, hallways, etc. Two improvements I would suggest: ditch the long goofy chaise lounge chair in the room and do the kind of wing back chair with ottoman they have at the regular Holiday Inns. It's much more comfortable, practical, etc. Also: Get a bigger television. Express has about 40 inch and regular Holiday Inns have 50s. Just a thought. Also, the tv is not square with the bed. It's off to the left. No biggie but seems silly. And one more: the safety light thing that's in the ceiling. This thing is blinking all night! What the heck? It's 2025. You can't get a safety product that meets code and doesn't blink green light all night, pulsating? Other than that a great place to stay. They're very consistent and the rooms are laid out well for the most part. Thank you.
10
Aaron
Dec 1, 2024
·
Stayed 1 night
The stay was great great hotel great location the bed was hard as a rock tho
The stay was great great hotel great location the bed was hard as a rock tho
8
Joseph
Apr 27, 2025
·
Stayed 2 nights
Very nice staff. Good breakfast with attentive staff. Room was worn.
Very nice staff. Good breakfast with attentive staff. Room was worn.
10
Dawn
Oct 13, 2025
·
Stayed 1 night
the property was clean and nicely upkept. Wish the breakfast hours were longer and the walls were thicker. We had a heavy walker above us and noisy kids next to us but the hotel itself was wonderful.
the property was clean and nicely upkept. Wish the breakfast hours were longer and the walls were thicker. We had a heavy walker above us and noisy kids next to us but the hotel itself was wonderful.
8
norman
Jul 19, 2025
·
Stayed 1 night
Great room for families. Clean and spacious. Everything you need for good stop over
Great room for families. Clean and spacious. Everything you need for good stop over
10
Daniel
Jul 28, 2025
·
Stayed 1 night
Great newer property in Kalamazoo. Clean and comfortable. Access road is wonky due to construction.
Great newer property in Kalamazoo. Clean and comfortable. Access road is wonky due to construction.
6
Skye
Feb 17, 2023
·
Stayed 1 night
The stay was mostly good! The only issue I had was that we were placed in a room that had a door leading to the one next to is, and you could hear EVERYTHING going on in the next room, even TV and talking at a very reasonable volume. That was really uncomfortable. Besides that, everything else was fine!
The stay was mostly good! The only issue I had was that we were placed in a room that had a door leading to the one next to is, and you could hear EVERYTHING going on in the next room, even TV and talking at a very reasonable volume. That was really uncomfortable. Besides that, everything else was fine!
8
Sara
Mar 23, 2025
·
Stayed 1 night
Could hear everything and everyone in the hallways. There was a huge gap in the door. Very thin walls. Kids running everywhere. Otherwise, staff was pleasant and helpful, they gave me a band-aide when I cut my finger. Room was clean and beds were comfortable.
Could hear everything and everyone in the hallways. There was a huge gap in the door. Very thin walls. Kids running everywhere. Otherwise, staff was pleasant and helpful, they gave me a band-aide when I cut my finger. Room was clean and beds were comfortable.
8
Sondra
Nov 4, 2024
·
Stayed 3 nights
Spacious clean room, friendly helpful staff. Great breakfast options. However, USB ports, bathroom lights/fan damaged and inoperable.
Spacious clean room, friendly helpful staff. Great breakfast options. However, USB ports, bathroom lights/fan damaged and inoperable.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, yet service reliability is inconsistent, with reports of long or confused check-ins, overbooking/canceled third-party reservations, billing/deposit issues, and limited staffing at times.
Related guest reviews
4
Rhea
Apr 27, 2025
·
Stayed 2 nights
I booked a hotel room in December for the following April. When we arrived at the hotel for our stay we were told we did not have a room because we booked through Expedia. We were given an "economy" room which consisted of a door that did not lock, a broken phone, alarm clock, air conditioner, tv and bathroom door lock. It was fairly clean, but not what I had paid for and/or expected upon arrival. We stayed for two nights and the room was not cleaned in between the two nights.
I booked a hotel room in December for the following April. When we arrived at the hotel for our stay we were told we did not have a room because we booked through Expedia. We were given an "economy" room which consisted of a door that did not lock, a broken phone, alarm clock, air conditioner, tv and bathroom door lock. It was fairly clean, but not what I had paid for and/or expected upon arrival. We stayed for two nights and the room was not cleaned in between the two nights.
2
Jamie
Jun 19, 2025
·
Stayed 2 nights
Never again. Stay in hotels a lot for work, have stayed here many times. When checking in (already booked 4 hours prior and prepaid), was told they cancelled my booking because they had no room. Complete joke, no call back or email, just wait till I show up to tell me. Booking thru 3rd party like this isn’t worth it
Never again. Stay in hotels a lot for work, have stayed here many times. When checking in (already booked 4 hours prior and prepaid), was told they cancelled my booking because they had no room. Complete joke, no call back or email, just wait till I show up to tell me. Booking thru 3rd party like this isn’t worth it
4
Paula
Oct 20, 2025
·
Stayed 1 night
Nice looking hotel, right across from a regular Holiday Inn. Nobody at the desk, when you arrive and if you need something you have to just wait until someone comes out. Usually 2-5 minutes. Room had nice furnishings, although the lamps had no shades, cable did NOT work, bathroom NOT as clean as it should be. I do not like to be in the presence of other peoples hair all over the place. Toilet dirty. When I went to take a shower the drain was clogged and I had to get out (full of soap) and call the front desk which was not answered in any kind of timely fashion. They did respond immediately when I finally got ahold of someone and told them the shower was about to overflow. The staff member who came up was loud and making comments and noises throughout the entire process of trying to unclog the shower. My husband was trying to sleep and that wasn’t possible. Nobody present at check out to talk to about any of this so I had to leave a review. I would not recommend this hotel for any reason other than the breakfast was decent and what you would expect from a holiday inn express.
Nice looking hotel, right across from a regular Holiday Inn. Nobody at the desk, when you arrive and if you need something you have to just wait until someone comes out. Usually 2-5 minutes. Room had nice furnishings, although the lamps had no shades, cable did NOT work, bathroom NOT as clean as it should be. I do not like to be in the presence of other peoples hair all over the place. Toilet dirty. When I went to take a shower the drain was clogged and I had to get out (full of soap) and call the front desk which was not answered in any kind of timely fashion. They did respond immediately when I finally got ahold of someone and told them the shower was about to overflow. The staff member who came up was loud and making comments and noises throughout the entire process of trying to unclog the shower. My husband was trying to sleep and that wasn’t possible. Nobody present at check out to talk to about any of this so I had to leave a review. I would not recommend this hotel for any reason other than the breakfast was decent and what you would expect from a holiday inn express.
2
LA
Jul 1, 2025
·
Stayed 3 nights
I’ve stayed at this hotel several times because I genuinely like it—but unfortunately, the management is consistently absent, and the staff is always changing. The main reason I’m writing this review is that two people—one of them from the front desk—entered my room unannounced at 11:30 p.m., which was extremely frightening. I reported the incident the next morning to Amanda at the front desk, who assured me the night would be credited to my Hotels.com account. That credit never came through. Since then, I’ve called and left two messages for Amanda, but I have received no response. This isn't the only issue I’ve had—there have been other problems over time, and there’s simply no follow-through from the management. It’s such a pity, because the hotel itself is nice and convenient.
I’ve stayed at this hotel several times because I genuinely like it—but unfortunately, the management is consistently absent, and the staff is always changing. The main reason I’m writing this review is that two people—one of them from the front desk—entered my room unannounced at 11:30 p.m., which was extremely frightening. I reported the incident the next morning to Amanda at the front desk, who assured me the night would be credited to my Hotels.com account. That credit never came through. Since then, I’ve called and left two messages for Amanda, but I have received no response. This isn't the only issue I’ve had—there have been other problems over time, and there’s simply no follow-through from the management. It’s such a pity, because the hotel itself is nice and convenient.
2
Chris
Apr 26, 2025
·
Stayed 1 night
Showed up and there was no availability. They said dont use expedia next time and sent me on my way.
Showed up and there was no availability. They said dont use expedia next time and sent me on my way.
6
Shelby
Jun 6, 2025
·
Stayed 2 nights
My stay was fairly good, however I checked out almost two weeks ago and have still not received my deposit back to my card. I called and spoke to the hotel and they said there was nothing they could do. Definitely something that needs to be corrected, very poor customer service to keep deposits instead of returning them.
My stay was fairly good, however I checked out almost two weeks ago and have still not received my deposit back to my card. I called and spoke to the hotel and they said there was nothing they could do. Definitely something that needs to be corrected, very poor customer service to keep deposits instead of returning them.
10
Jennifer
Mar 10, 2025
·
Stayed 1 night
Amanda was super friendly. Quick and easy check in. Very clean room and bathroom. Would stay here again.
Amanda was super friendly. Quick and easy check in. Very clean room and bathroom. Would stay here again.
4
Kellee
Jul 24, 2023
·
Stayed 1 night
It took 30 minutes to check into our room because the front desk staff could not find our reservation. She stated after I gave her my reservation number and she stated that we already checked into our room….well evidently we hadn’t since we are standing in front of you trying to check in. After giving her the reservation number four more times she finally found our information. The main lobby area was full of kids running around and parents sitting around drinking alcohol. When we got back from leaving to grab dinner it was so loud in the hallway from kids running up and down the hallways….. and this was at 12:15am. Certainly not a excellent experience.
It took 30 minutes to check into our room because the front desk staff could not find our reservation. She stated after I gave her my reservation number and she stated that we already checked into our room….well evidently we hadn’t since we are standing in front of you trying to check in. After giving her the reservation number four more times she finally found our information. The main lobby area was full of kids running around and parents sitting around drinking alcohol. When we got back from leaving to grab dinner it was so loud in the hallway from kids running up and down the hallways….. and this was at 12:15am. Certainly not a excellent experience.
2
Richard
May 17, 2025
·
Stayed 1 night
While traveling late into the night to assist with electricity restoration after storms our room which we had reserved and had confirmed was given away and cancelled due to overbooking. I will look for any other options in the future
While traveling late into the night to assist with electricity restoration after storms our room which we had reserved and had confirmed was given away and cancelled due to overbooking. I will look for any other options in the future
6
Carrie
Nov 2, 2025
·
Stayed 1 night
Room was okay. Waited 20 minutes for someone to help us check in (there was a sign telling us to have a seat and someone would be with us soon) and then once I checked in, the girl said she had to go check my room and keys and disappeared for about 15 minutes and came back with my keys. Judging by the overwhelming chemical smell in the room, she did a quick clean. The breakfast was decent but messy...garbage on the floor, coffee spilled everywhere, trash overflowing.
Room was okay. Waited 20 minutes for someone to help us check in (there was a sign telling us to have a seat and someone would be with us soon) and then once I checked in, the girl said she had to go check my room and keys and disappeared for about 15 minutes and came back with my keys. Judging by the overwhelming chemical smell in the room, she did a quick clean. The breakfast was decent but messy...garbage on the floor, coffee spilled everywhere, trash overflowing.
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AI-generated summary based on recent guest reviews
Location
Convenient near the highway, restaurants, shopping, and WMU; however, the entrance road/signage can be hard to find and dark, and some rooms experience highway noise.
Related guest reviews
10
Paul
May 21, 2024
·
Stayed 1 night
The entrance from Main Street was not marked with any signs and NO lights. It was confusing because my GPS took me to Holiday Inn but I had a reservation at Holiday Inn Express. From the parking lot, we didn't see the Express sign but the staff person politely told us to check over the Express hotel.
The entrance from Main Street was not marked with any signs and NO lights. It was confusing because my GPS took me to Holiday Inn but I had a reservation at Holiday Inn Express. From the parking lot, we didn't see the Express sign but the staff person politely told us to check over the Express hotel.
10
Jonathan
Oct 15, 2023
·
Stayed 3 nights
I appreciated that the location was near a main highway and a large shopping mall. Plenty of restaurants within easy walking distance. Comfortable bed, great comforter. I liked the breakfast option on the main floor - plenty of food options and nice seating. Friendly staff. I was very pleased with my stay at Holiday Inn Express at Kalamazoo.
I appreciated that the location was near a main highway and a large shopping mall. Plenty of restaurants within easy walking distance. Comfortable bed, great comforter. I liked the breakfast option on the main floor - plenty of food options and nice seating. Friendly staff. I was very pleased with my stay at Holiday Inn Express at Kalamazoo.
10
Tavia
Aug 12, 2024
·
Stayed 2 nights
Property was clean and updated. Conveniently located near hwy, restaurants and shopping. Staff were friendly and professional
Property was clean and updated. Conveniently located near hwy, restaurants and shopping. Staff were friendly and professional
8
Sue
Oct 8, 2023
·
Stayed 2 nights
Located right off the expressway for convenience.
Located right off the expressway for convenience.
8
Renee
Mar 16, 2025
·
Stayed 2 nights
Food was ok, pool very cold (no hot tub), nicer updates, convenient location.
Food was ok, pool very cold (no hot tub), nicer updates, convenient location.
10
Frank
Nov 24, 2023
·
Stayed 1 night
Nice, clean and great location
Nice, clean and great location
10
Donna
Jun 29, 2025
·
Stayed 2 nights
The hotel was convenient to several restaurants and a movie theater was within a few blocks. The cook Flo was very friendly.
The hotel was convenient to several restaurants and a movie theater was within a few blocks. The cook Flo was very friendly.
8
carie
May 5, 2023
·
Stayed 2 nights
Great location near WMU.
Great location near WMU.
8
Dan
Apr 7, 2025
·
Stayed 1 night
Thanks again for the stay - good safe area of Kala and the hotel seemed new. No issues with the room or the stay and well lit parking lot
Thanks again for the stay - good safe area of Kala and the hotel seemed new. No issues with the room or the stay and well lit parking lot
6
Stephen
Jan 16, 2023
·
Stayed 19,372 nights
The property sits back off the main road and it is very dark driving towards it, difficult when you are not familiar with the area. Also, the building showed signs of wear and tear.
The property sits back off the main road and it is very dark driving towards it, difficult when you are not familiar with the area. Also, the building showed signs of wear and tear.
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AI-generated summary based on recent guest reviews
Dining
Breakfast earns praise for variety and attentive attendants (especially Flo), but multiple reviews note items running out, messy areas, and broken machines, with quality and selection varying by day.
Related guest reviews
10
Karen
Oct 29, 2025
·
Stayed 2 nights
It was clean. Breakfast had a lot of options. Great stay.
It was clean. Breakfast had a lot of options. Great stay.
10
Tracy
Jul 9, 2025
·
Stayed 1 night
The hotel was very nice. The pool was under renovation but you had the option to walk next door to their other hotel to swim. The rooms are spacious and clean, but the bathroom had a very areas at the bottom of the shower that needed clean and the floor in the bathroom and shower floor were very slick when wet. We stayed on the first floor and it was very loud all night so, in the future we will request a different floor. The breakfast in the morning was the BEST, it offered a variety of food choices, very clean, very well maintained with food and the staff was super friendly and attentive. They had sausage,sauage gravy and biscuits,eggs,bacon,cinnamon rolls,coffee,milk,yogurt,juice,oatmeal,cereal and fruit. Very well stocked and an option for everyone.
The hotel was very nice. The pool was under renovation but you had the option to walk next door to their other hotel to swim. The rooms are spacious and clean, but the bathroom had a very areas at the bottom of the shower that needed clean and the floor in the bathroom and shower floor were very slick when wet. We stayed on the first floor and it was very loud all night so, in the future we will request a different floor. The breakfast in the morning was the BEST, it offered a variety of food choices, very clean, very well maintained with food and the staff was super friendly and attentive. They had sausage,sauage gravy and biscuits,eggs,bacon,cinnamon rolls,coffee,milk,yogurt,juice,oatmeal,cereal and fruit. Very well stocked and an option for everyone.
8
Paul
Oct 10, 2025
·
Stayed 1 night
My stay was good as usual. Only issue was breakfast, I stayed for three days and only sausage was served, no bacon at all which was odd, also, two out of the three days, the small refrigerator had no yogurt or cream cheese. Seems like a supply chain issue???
My stay was good as usual. Only issue was breakfast, I stayed for three days and only sausage was served, no bacon at all which was odd, also, two out of the three days, the small refrigerator had no yogurt or cream cheese. Seems like a supply chain issue???
8
Susan
Jul 27, 2025
·
Stayed 1 night
The room was spacious but I thought the bathroom could have been cleaner. Also, there was no hair dryer in the room. The breakfast was sub par and the coffee machine wasn’t working. Luckily, we could use the Keurig in our room.
The room was spacious but I thought the bathroom could have been cleaner. Also, there was no hair dryer in the room. The breakfast was sub par and the coffee machine wasn’t working. Luckily, we could use the Keurig in our room.
8
Stephen
Aug 18, 2023
·
Stayed 1 night
Good clean room and front desk service. The morning we left, the breakfast bar was out of all juice except cranberry. The regular coffee was out and they were low on biscuits and gravy. It seemed like they were trying to work on it but we had to leave and couldn’t wait for them to restock. Hopefully an isolated incident for an otherwise good stay.
Good clean room and front desk service. The morning we left, the breakfast bar was out of all juice except cranberry. The regular coffee was out and they were low on biscuits and gravy. It seemed like they were trying to work on it but we had to leave and couldn’t wait for them to restock. Hopefully an isolated incident for an otherwise good stay.
10
Lyn
Jun 7, 2025
·
Stayed 1 night
Very comfortable beds and pillows! Breakfast was delicious.
Very comfortable beds and pillows! Breakfast was delicious.
8
Jennifer
Mar 22, 2024
·
Stayed 1 night
Hotel was really nice, great showers but tub a little slippery. I would give it a 5 star rating except the breakfast was awful. When we got to breakfast most of the food was out and took awhile before it was replenished. The garbage was overflowing and coffee spill not cleaned up. I think it may be because understaffed , if they get that figured out then I would highly recommend.
Hotel was really nice, great showers but tub a little slippery. I would give it a 5 star rating except the breakfast was awful. When we got to breakfast most of the food was out and took awhile before it was replenished. The garbage was overflowing and coffee spill not cleaned up. I think it may be because understaffed , if they get that figured out then I would highly recommend.
4
Trenton
Jun 26, 2024
·
Stayed 1 night
While we normally like Holiday Inn this time it was very disappointing. We prepaid yet they double charged us after check out and we are still waiting for a refund. The pool was closed and the breakfast was horrible. Despite being earlier in the morning they were out of a ton and had broken equipment.
While we normally like Holiday Inn this time it was very disappointing. We prepaid yet they double charged us after check out and we are still waiting for a refund. The pool was closed and the breakfast was horrible. Despite being earlier in the morning they were out of a ton and had broken equipment.
10
Julie
Apr 18, 2025
·
Stayed 1 night
The breakfast was delicious and Flo was very accommodating to all our needs. She made sure we had everything we needed before closing up. Very friendly and efficient employee.
The breakfast was delicious and Flo was very accommodating to all our needs. She made sure we had everything we needed before closing up. Very friendly and efficient employee.
10
Karen
May 31, 2025
·
Stayed 1 night
The room was just marvelous. I love the sheets and then the breakfast was great and FLO, who took care of the breakfast and a coffee and all the food. She was wonderful.
The room was just marvelous. I love the sheets and then the breakfast was great and FLO, who took care of the breakfast and a coffee and all the food. She was wonderful.
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AI-generated summary based on recent guest reviews
8
Kimberly
last week
·
Stayed 2 nights
The pool was broken, one of the two elevators was broken, and our phone had no cord. The bathroom was clean but the wallpaper was marked up.
The pool was broken, one of the two elevators was broken, and our phone had no cord. The bathroom was clean but the wallpaper was marked up.
6
Teresa
3 weeks ago
·
Stayed 1 night
Rooms need a little more detailed cleaning and attention. The lovely lady serving the breakfast was so kind and efficient. We appreciated all her hard work.
Rooms need a little more detailed cleaning and attention. The lovely lady serving the breakfast was so kind and efficient. We appreciated all her hard work.
4
Brian
Aug 10, 2026
·
Stayed 1 night
No breakfast was provided, we didn’t learn there was no breakfast until the morning. Staff seemed indifferent.
No breakfast was provided, we didn’t learn there was no breakfast until the morning. Staff seemed indifferent.
6
james
Jul 27, 2026
·
Stayed 4 nights
Dirty pool, rooms clean. Staff friendly
Dirty pool, rooms clean. Staff friendly
6
Julie
Jul 27, 2026
·
Stayed 2 nights
There was only one towel upon arrival. When I asked for more they said I’d need to wait until a batch was done in the dryer. I never got additional towels. The workout room was disappointing, free weights started at 20 lbs and up. I went outside for a walk but none of the back or side doors open when I scanned key card, had to walk to main entrance. One of the two elevators was out. Breakfast was just okay, sparse.
There was only one towel upon arrival. When I asked for more they said I’d need to wait until a batch was done in the dryer. I never got additional towels. The workout room was disappointing, free weights started at 20 lbs and up. I went outside for a walk but none of the back or side doors open when I scanned key card, had to walk to main entrance. One of the two elevators was out. Breakfast was just okay, sparse.
Property Policies
Check-in
Check-out
From 15:00 to 23:59
Before 11:00
FAQs about Holiday Inn Express & Suites - Kalamazoo West by IHG
Is parking available at the property?
Self-parking is available on-site for a fee of USD 5.30 per day. The parking is uncovered and does not require a reservation.
What type of breakfast is offered and what are the serving hours?
A complimentary self-serve breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features are available for guests with disabilities?
The property offers wheelchair-accessible registration desk, parking, and limited wheelchair-accessible facilities. There is also a stair-free path to the entrance and elevators for easy access.
Where is the property located in relation to key landmarks?
The hotel is located in Kalamazoo (Oshtemo), within a 10-minute drive of Western Michigan University and Kalamazoo College. It is approximately 4.5 miles from Kalamazoo Valley Museum and 4.6 miles from Kalamazoo Institute of Arts.
Does the property have a swimming pool?
Yes, there is an indoor pool available. However, it is closed on certain days, including Monday, Tuesday, Wednesday, Thursday, and Sunday. Pool access is available from 7:00 AM to 11:00 PM.
What are the policies for guests staying with children?
Children are allowed at the property. The minimum age for children to stay for free is not specified.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of USD 10.00 per night. Advance request or confirmation may be required for extra beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-18: 233.53305260009765USD
- 2026-09-19: 204.63016509704588USD
- 2026-09-20: 100.10847180023192USD
- 2026-09-21: 101.10955634307861USD
- 2026-09-22: 104.87364228134155USD
- 2026-09-23: 101.10955634307861USD
- 2026-09-24: 100.00815140762329USD
- 2026-09-25: 137.01116401290892USD
- 2026-09-26: 194.86881136169433USD
- 2026-09-27: 111.63096294555663USD
- 2026-09-28: 111.63096294555663USD
- 2026-09-29: 111.63096294555663USD
- 2026-09-30: 113.0759619415283USD
- 2026-10-01: 111.63096294555663USD
- 2026-10-02: 129.89825112686157USD
- 2026-10-03: 121.81529127731322USD
- 2026-10-04: 111.1204017715454USD
- 2026-10-05: 111.1204017715454USD
- 2026-10-06: 111.1204017715454USD
- 2026-10-07: 111.1204017715454USD
- 2026-10-08: 111.1204017715454USD
- 2026-10-09: 167.18115368652343USD
- 2026-10-10: 166.68421962127684USD
- 2026-10-11: 111.63096294555663USD
- 2026-10-12: 111.1204017715454USD
- 2026-10-13: 111.63096294555663USD
- 2026-10-14: 112.91243663635254USD
- 2026-10-15: 124.13450958633422USD
- 2026-10-16: 116.12583324356078USD
- 2026-10-17: 112.09145587997436USD
- 2026-10-18: 117.63147112197875USD
- 2026-10-19: 105.0838640800476USD
- 2026-10-20: 104.37824958572386USD
- 2026-10-21: 110.68741703033446USD
- 2026-10-22: 107.09604331054686USD
- 2026-10-23: NO DATA
- 2026-10-24: 142.45516769104003USD
- 2026-10-25: 132.11315549468992USD
- 2026-10-26: 104.45114936294554USD
- 2026-10-27: 103.79793267822265USD
- 2026-10-28: 106.00120671157836USD
- 2026-10-29: 107.09604331054686USD
- 2026-10-30: 154.0125498397827USD
- 2026-10-31: 147.39611561431883USD
- 2026-11-01: 123.63847757263183USD
- 2026-11-02: 104.45114936294554USD
- 2026-11-03: 105.0838640800476USD
- 2026-11-04: 105.0838640800476USD
- 2026-11-05: 104.32953880233764USD
- 2026-11-06: 114.10363511047362USD
- 2026-11-07: 118.90784778366088USD
- 2026-11-08: 105.0838640800476USD
- 2026-11-09: 104.37824958572386USD
- 2026-11-10: 109.85191587142944USD
- 2026-11-11: 110.22544403076171USD
- 2026-11-12: 103.76770081481934USD
- 2026-11-13: 121.13125595779418USD
- 2026-11-14: 132.36608023834228USD
- 2026-11-15: 104.90902372055054USD
- 2026-11-16: 125.70274809036253USD
- 2026-11-17: 126.51673137893675USD
- 2026-11-18: 124.75255501861571USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
- Pool access available from 7:00 AM to 11:00 PM.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Uncovered self parking fee: USD 5.30 per day
- Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Housekeeping
Banquet Facilities
Services
Business Center
Housekeeping
Banquet Facilities
Safe-Deposit Box
ATM / Cash Machine
Express Check-In/Check-Out
24-Hour Front Desk
Concierge Services
General
Non-Smoking Rooms
Wheelchair Accessible (Limited)
Internet
Free Wi-Fi
Activities
Swimming pool
Pool Indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Furniture
Fitness Center (nearby)
Parking
Parking
Electric Car charging station
Parking (Limited)
Parking Onsite