Residence Inn by Marriott Charlotte City Center
From
$186
/ night
Select dates to see prices and availability
From
$186
/ night
About this property
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Charlotte? This hotel has 5090 square feet (473 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
You can enjoy a meal at AC Lounge serving the guests of Residence Inn by Marriott Charlotte City Center, or stop in at the grocery/convenience store. Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 116 air-conditioned rooms featuring kitchens with refrigerators and microwaves. Wired and wireless internet access is complimentary, while 47-inch LCD televisions with cable programming provide entertainment. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Location
With a stay at Residence Inn by Marriott Charlotte City Center, you'll be centrally located in Charlotte, steps from Spectrum Center and 5 minutes by foot from Charlotte Convention Center. This hotel is 0.5 mi (0.9 km) from NASCAR Hall of Fame and 0.9 mi (1.5 km) from Bank of America Stadium.
What's nearby
Queen City Quarter(0.1 miles)
Spectrum Center(0.1 miles)
Bank of America Corporate Center(0.2 miles)
Blumenthal Performing Arts Center(0.2 miles)
Charlotte Convention Center(0.3 miles)
Charlotte City Center Visitor Info Center(0.4 miles)
Romare Bearden Park(0.4 miles)
Discovery Place(0.4 miles)
Bechtler Museum of Modern Art(0.4 miles)
Johnson & Wales University - Charlotte(0.4 miles)
Mint Museum Uptown(0.5 miles)
Harvey B. Gantt Center for African-American Arts + Culture(0.5 miles)
Truist Field(0.5 miles)
NASCAR Hall of Fame(0.5 miles)
Museum of Illusions - Charlotte(0.6 miles)
Charlotte-Douglas Intl. Airport (CLT)(11.3 miles)
Concord, NC (USA-Concord Regional)(18.7 miles)
Parking
Restaurant
Non-Smoking Rooms
Business Center
Luggage Storage
Designated Smoking Area
Location
220 East Trade Street, Suite 1400, Uptown Charlotte, Charlotte, North Carolina, United States of America
Queen City Quarter (0.1 miles)
Spectrum Center (0.1 miles)
Bank of America Corporate Center (0.2 miles)
Blumenthal Performing Arts Center (0.2 miles)
Charlotte Convention Center (0.3 miles)
Charlotte City Center Visitor Info Center (0.4 miles)
Room options
6
Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
475 ft²
Air ConditioningWi-Fi (Free)Kitchen
6
Studio, 1 King Bed with Sofa Bed (Mobility Accessible, Roll-In Shower)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
475 ft²
Air ConditioningWi-Fi (Free)Kitchen
7
Studio, 1 King Bed with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
475 ft²
Air ConditioningWi-Fi (Free)Kitchen
8
Suite, 1 Bedroom
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
60 ft²
Air ConditioningWi-Fi (Free)Kitchen
6
Studio, 1 King Bed with Sofa Bed (Hearing Accessible)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
475 ft²
Air ConditioningWi-Fi (Free)Kitchen
6
Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
475 ft²
Air ConditioningWi-Fi (Free)Kitchen
Guest reviews of Residence Inn by Marriott Charlotte City Center
9.1
Superb
Based on 1,005 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Residence Inn by Marriott Charlotte City Center, travelers consistently highlight the central Uptown location near Spectrum Center, clean and spacious suite-style rooms with kitchens and city views, and generally friendly, helpful staff across front desk, valet, and housekeeping.
Read moreWas this helpful?
What guests think
At Residence Inn by Marriott Charlotte City Center, travelers consistently highlight the central Uptown location near Spectrum Center, clean and spacious suite-style rooms with kitchens and city views, and generally friendly, helpful staff across front desk, valet, and housekeeping.
Recurring frustrations include slow or crowded elevators and confusing, paid garage parking shared with the co-located AC Hotel. Breakfast is convenient but inconsistent in quality or replenishment, while the rooftop bar earns praise for skyline views and bites, though it has been closed or pricey at times. Some guests mention street noise, the nearby bus station, and a visible homeless presence affecting comfort outside. Overall, expect a modern, centrally located base that works well for events, with occasional operational hiccups.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
Rooftop bar and gym draw praise, and many appreciate the attached garage. However, guests repeatedly report long elevator waits or outages and find the shared-building check-in and paid self/valet parking confusing and costly.
Related guest reviews
6
Valerie
Mar 3, 2025
·
Stayed 1 night
The building where the hotel is located is shared with the AC hotel and amenities and check in are located on multiple floors. We were attracted to the hotel because of the rooftop bar which was closed for renovations at the time of our stay. Good location if you need to be in the uptown area of Charlotte.
The building where the hotel is located is shared with the AC hotel and amenities and check in are located on multiple floors. We were attracted to the hotel because of the rooftop bar which was closed for renovations at the time of our stay. Good location if you need to be in the uptown area of Charlotte.
10
Tammy and or Brian
Oct 27, 2025
·
Stayed 1 night
The hotel was great! Didn’t know that parking was $35 more till an email just before arrival. Valet was$43 , so we valet since it is a 22 story hi rise. Double charged by the valet 2days later!
The hotel was great! Didn’t know that parking was $35 more till an email just before arrival. Valet was$43 , so we valet since it is a 22 story hi rise. Double charged by the valet 2days later!
8
Robert
Jun 7, 2025
·
Stayed 1 night
The room was excellent. Only complaint that i have is having to wait on elevators to get to and from your room. Being that there is 2 hotels in one, it took me 20 minutes to get to my room with the elevators going up and down constantly.
The room was excellent. Only complaint that i have is having to wait on elevators to get to and from your room. Being that there is 2 hotels in one, it took me 20 minutes to get to my room with the elevators going up and down constantly.
10
Kendra
Jan 4, 2026
·
Stayed 2 nights
Everything wss perfect for our stay. The view was amazing. The breakfast had good enough options for my children. Ill definitely be staying again. Parking was 42 a night i wassnt please with parking fee but it was a garage attached to hotel with easy in and out.
Everything wss perfect for our stay. The view was amazing. The breakfast had good enough options for my children. Ill definitely be staying again. Parking was 42 a night i wassnt please with parking fee but it was a garage attached to hotel with easy in and out.
10
Ronald
Jul 20, 2024
·
Stayed 1 night
Fitness area and rooftop bar are great!
Fitness area and rooftop bar are great!
10
William
Jun 8, 2025
·
Stayed 1 night
Beautiful rooms, clean, modern, great location. Excellent communication in days leading up to stay (esp since we were coming in for Bananas). They do need to add some signage, we used valet & then had no idea where to go to check in (who thinks of 14th floor). The elevator service was a total mess. Not sure if all running, lines & at least a 5 minute wait to access one.
Beautiful rooms, clean, modern, great location. Excellent communication in days leading up to stay (esp since we were coming in for Bananas). They do need to add some signage, we used valet & then had no idea where to go to check in (who thinks of 14th floor). The elevator service was a total mess. Not sure if all running, lines & at least a 5 minute wait to access one.
4
Brayan
Jan 15, 2025
·
Stayed 3 nights
My room had no power when I got it at night so had to te pack everything and move to another room elevators where down 2 times and had to walk 16 flights of stairs to my floor
My room had no power when I got it at night so had to te pack everything and move to another room elevators where down 2 times and had to walk 16 flights of stairs to my floor
6
Steve
Mar 18, 2024
·
Stayed 2 nights
The building is too big to have only four elevators. Twice we couldn’t get on one because it was already full of cleaning staff and their carts. When we returned from our event, along with a large number of other guests, it took almost an hour to get an elevator to our floor!
The building is too big to have only four elevators. Twice we couldn’t get on one because it was already full of cleaning staff and their carts. When we returned from our event, along with a large number of other guests, it took almost an hour to get an elevator to our floor!
6
Samantha
Nov 17, 2024
·
Stayed 1 night
Fine experience, good location, quiet and clean. I just couldn’t justify giving 5 stars and here is why: the garage is a problem. We were here 24 hours and each time we were in the garage we found lost people: I’m not even kidding. They could solve this problem by adding two signs per floor and clearly have chosen not to. Check in was fine. We had two rooms, checked in at the same time, but my husband got a whole different version of the check in person than I did. We had 4 people per room so clearly we were planning to use the pull out couch. But we weren’t given linens for it and didn’t have enough towels for even 4 people. Then they brought linens but no towels or pillows. The king bed had a nice mattress but the pull out is definitely the old soft mattress from my grandma’s house. Also it’s a full (I think) and only 2/3 of the couch actually pulls out. The rooms are very clean and very quiet. The television is on a swivel with wires crossing over the furniture. Not safe or ideal for kids. We’ve stayed in nicer hotels in bigger cities for less money and without these issues so we probably wouldn’t stay here again, but it was a fine experience.
Fine experience, good location, quiet and clean. I just couldn’t justify giving 5 stars and here is why: the garage is a problem. We were here 24 hours and each time we were in the garage we found lost people: I’m not even kidding. They could solve this problem by adding two signs per floor and clearly have chosen not to. Check in was fine. We had two rooms, checked in at the same time, but my husband got a whole different version of the check in person than I did. We had 4 people per room so clearly we were planning to use the pull out couch. But we weren’t given linens for it and didn’t have enough towels for even 4 people. Then they brought linens but no towels or pillows. The king bed had a nice mattress but the pull out is definitely the old soft mattress from my grandma’s house. Also it’s a full (I think) and only 2/3 of the couch actually pulls out. The rooms are very clean and very quiet. The television is on a swivel with wires crossing over the furniture. Not safe or ideal for kids. We’ve stayed in nicer hotels in bigger cities for less money and without these issues so we probably wouldn’t stay here again, but it was a fine experience.
10
Keiondria
Sep 23, 2024
·
Stayed 1 night
Beautiful suite with all the amenities. Looks newly renovated. Excellent gym.. amazing view
Beautiful suite with all the amenities. Looks newly renovated. Excellent gym.. amazing view
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Most reviews describe very clean, well-kept rooms and public areas. A few report issues such as hair on bedding, odors or smoke smells, or missed spots.
Related guest reviews
10
Elisabeth and Douglas
Jun 16, 2024
·
Stayed 1 night
We had a great stay and loved our room and view. I did notice there were gum wrappers and accumulated dust behind the night stand when i had to move it to look for something I had dropped. Overall, however, our room was spotless and comfortable!
We had a great stay and loved our room and view. I did notice there were gum wrappers and accumulated dust behind the night stand when i had to move it to look for something I had dropped. Overall, however, our room was spotless and comfortable!
10
Monique
Jul 26, 2025
·
Stayed 4 nights
Hotel was very clean
Hotel was very clean
10
DEIRDRE
Dec 29, 2025
·
Stayed 2 nights
The room was spotless, gorgeous view if the city.
The room was spotless, gorgeous view if the city.
2
Cameron
Feb 12, 2025
·
Stayed 3 nights
the room smelled moldy the remote to the television was idk weak the wifi didnt work for my microsoft gaming console i was charged an additional $100 after the initial $150 the ticket i was issued for the parking deck some how expired before 2-11 18:00 like it say printed on the ticket and i had pay $40 to exit the parking garage after “check out”
the room smelled moldy the remote to the television was idk weak the wifi didnt work for my microsoft gaming console i was charged an additional $100 after the initial $150 the ticket i was issued for the parking deck some how expired before 2-11 18:00 like it say printed on the ticket and i had pay $40 to exit the parking garage after “check out”
4
Ashish
May 18, 2024
·
Stayed 1 night
AC didn’t cool and smelt of smoke
AC didn’t cool and smelt of smoke
10
Noel
Jun 24, 2025
·
Stayed 2 nights
Great stay. Very clean and quiet. Staff was very helpful.
Great stay. Very clean and quiet. Staff was very helpful.
2
Marla
Jun 26, 2023
·
Stayed 4 nights
I felt a shortage in the overall staff and the room seemed a bit unclean.
I felt a shortage in the overall staff and the room seemed a bit unclean.
10
Aimee
Dec 3, 2025
·
Stayed 1 night
The staff was friendly, room was clean, and the experience was wonderful.
The staff was friendly, room was clean, and the experience was wonderful.
10
DORIS
Jan 2, 2025
·
Stayed 2 nights
Check-in was quick and easy. The staff was courteous and helpful throughout our 2-day stay. Our suite was very clean and comfortable. Also, we heard no noise in the hallway or in neighboring rooms even though it was a weekend. We were in town for a Hornets game and the Residence Inn was the perfect location to stay at. It was within a just a few minutes walk to the Spectrum Center. CVS was right around the corner which was convenient. However, there were few dining options within walking distance. We had a car so we drove to find a restaurant. This was especially necessary because it rained both days that we were in Charlotte. I would definitely stay there again.
Check-in was quick and easy. The staff was courteous and helpful throughout our 2-day stay. Our suite was very clean and comfortable. Also, we heard no noise in the hallway or in neighboring rooms even though it was a weekend. We were in town for a Hornets game and the Residence Inn was the perfect location to stay at. It was within a just a few minutes walk to the Spectrum Center. CVS was right around the corner which was convenient. However, there were few dining options within walking distance. We had a car so we drove to find a restaurant. This was especially necessary because it rained both days that we were in Charlotte. I would definitely stay there again.
4
Elsa
Oct 13, 2024
·
Stayed 1 night
The sheets on the bed had not been changed. There was hair on the bed so I requested to change sheets. The mattress was hard and uncomfortable. My concern is if they didn't change the sheets what else was overlooked? Spacious room. Great view
The sheets on the bed had not been changed. There was hair on the bed so I requested to change sheets. The mattress was hard and uncomfortable. My concern is if they didn't change the sheets what else was overlooked? Spacious room. Great view
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Suites are spacious and comfortable with kitchens and city views. Downsides mentioned include uncomfortable sofa beds, occasional layout or TV cord issues, noise on floors beneath the rooftop, and isolated problems like loud A/C or no hot water.
Related guest reviews
10
Lyrad
Jan 4, 2026
·
Stayed 3 nights
Clean, good space, full kitchen, and conveniently located in the heart of Uptown Charlotte across from the Spectrum Center and walking distance to Bank of America Stadium. This is our second time staying here. Booked second time due to location and good experience when we stayed in Charlotte a few years ago.
Clean, good space, full kitchen, and conveniently located in the heart of Uptown Charlotte across from the Spectrum Center and walking distance to Bank of America Stadium. This is our second time staying here. Booked second time due to location and good experience when we stayed in Charlotte a few years ago.
10
Phillip
Jun 30, 2025
·
Stayed 2 nights
Great view of the city. Rooftop view is phenomenal. Food and drinks were great on the rooftop. Rooms are spacious and clean.
Great view of the city. Rooftop view is phenomenal. Food and drinks were great on the rooftop. Rooms are spacious and clean.
10
Sommer
Oct 25, 2024
·
Stayed 1 night
Clean, spacious room. Great location in relation to spectrum center. Literally walk across the street. Bed was extremely comfortable.
Clean, spacious room. Great location in relation to spectrum center. Literally walk across the street. Bed was extremely comfortable.
8
michael
Apr 12, 2024
·
Stayed 2 nights
Rooftop bar was great but very expensive like NYC pricing. On Friday & Saturday nights there is a DJ until 1am so if you're on the 20-21st floors just below the rooftop you definitely hear the music
Rooftop bar was great but very expensive like NYC pricing. On Friday & Saturday nights there is a DJ until 1am so if you're on the 20-21st floors just below the rooftop you definitely hear the music
8
Kim
Oct 10, 2025
·
Stayed 1 night
After a long day at a conference, the room was quiet and peaceful. Bed was comfortable, tv was fantastic. Easy to operate and offered Netflix connection.
After a long day at a conference, the room was quiet and peaceful. Bed was comfortable, tv was fantastic. Easy to operate and offered Netflix connection.
6
Samantha
Nov 17, 2024
·
Stayed 1 night
Fine experience, good location, quiet and clean. I just couldn’t justify giving 5 stars and here is why: the garage is a problem. We were here 24 hours and each time we were in the garage we found lost people: I’m not even kidding. They could solve this problem by adding two signs per floor and clearly have chosen not to. Check in was fine. We had two rooms, checked in at the same time, but my husband got a whole different version of the check in person than I did. We had 4 people per room so clearly we were planning to use the pull out couch. But we weren’t given linens for it and didn’t have enough towels for even 4 people. Then they brought linens but no towels or pillows. The king bed had a nice mattress but the pull out is definitely the old soft mattress from my grandma’s house. Also it’s a full (I think) and only 2/3 of the couch actually pulls out. The rooms are very clean and very quiet. The television is on a swivel with wires crossing over the furniture. Not safe or ideal for kids. We’ve stayed in nicer hotels in bigger cities for less money and without these issues so we probably wouldn’t stay here again, but it was a fine experience.
Fine experience, good location, quiet and clean. I just couldn’t justify giving 5 stars and here is why: the garage is a problem. We were here 24 hours and each time we were in the garage we found lost people: I’m not even kidding. They could solve this problem by adding two signs per floor and clearly have chosen not to. Check in was fine. We had two rooms, checked in at the same time, but my husband got a whole different version of the check in person than I did. We had 4 people per room so clearly we were planning to use the pull out couch. But we weren’t given linens for it and didn’t have enough towels for even 4 people. Then they brought linens but no towels or pillows. The king bed had a nice mattress but the pull out is definitely the old soft mattress from my grandma’s house. Also it’s a full (I think) and only 2/3 of the couch actually pulls out. The rooms are very clean and very quiet. The television is on a swivel with wires crossing over the furniture. Not safe or ideal for kids. We’ve stayed in nicer hotels in bigger cities for less money and without these issues so we probably wouldn’t stay here again, but it was a fine experience.
10
Kaitlyn
Dec 23, 2024
·
Stayed 1 night
The corner studio on the 18th floor was the nicest room I’ve ever stayed in. I never wanted to leave.
The corner studio on the 18th floor was the nicest room I’ve ever stayed in. I never wanted to leave.
10
Reid
Sep 4, 2025
·
Stayed 1 night
Great size room. Very comfortable
Great size room. Very comfortable
8
melba
Apr 26, 2023
·
Stayed 3 nights
No hot water on 19 floor
No hot water on 19 floor
6
Sean
Oct 12, 2025
·
Stayed 6 nights
The room was laid out weirdly, with the back of the tv entirely exposed. Although clean and comfortable, the property lacked polish
The room was laid out weirdly, with the back of the tv entirely exposed. Although clean and comfortable, the property lacked polish
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, helpful, and efficient, with standout concierge and front-desk experiences. Some guests encountered understaffing, long check-in lines, or rude/unresponsive service, and one stay was affected by overbooking.
Related guest reviews
2
Melissa
Jun 3, 2024
·
Stayed 1 night
So disappointed! Booked and paid for the room in Sept. 2023 to stay June 1, 2024. We should have been able to check in at 3:00. At 4:30 the lobby was still full of people unable to check in because the rooms weren’t ready. We left to attend a concert. I called the hotel at 7:00 to tell them that we would be staying and would be there to check in after the concert. I was told that was fine and my reservation was confirmed. When we arrived to the hotel around midnight, we were told that we no longer had a room, along with numerous other guests. After much back and forth with the staff at the counter, the manager refused to come out to speak with anyone, we were given a “comp” room 45 minutes away. When we arrived there around 1:30 am, it was evident that the facility was less than par. My original reservation with Marriott was almost $400 for the night, the “comp” room was $73 for the night. This trip was a gift for my husband and not nearly the experience that we had hoped for.
So disappointed! Booked and paid for the room in Sept. 2023 to stay June 1, 2024. We should have been able to check in at 3:00. At 4:30 the lobby was still full of people unable to check in because the rooms weren’t ready. We left to attend a concert. I called the hotel at 7:00 to tell them that we would be staying and would be there to check in after the concert. I was told that was fine and my reservation was confirmed. When we arrived to the hotel around midnight, we were told that we no longer had a room, along with numerous other guests. After much back and forth with the staff at the counter, the manager refused to come out to speak with anyone, we were given a “comp” room 45 minutes away. When we arrived there around 1:30 am, it was evident that the facility was less than par. My original reservation with Marriott was almost $400 for the night, the “comp” room was $73 for the night. This trip was a gift for my husband and not nearly the experience that we had hoped for.
10
Howard
Apr 22, 2024
·
Stayed 1 night
Our stay at the Residence Inn Charlotte City Center was absolutely PERFECT. Jazz (Check-In Desk) on the 14th floor was Superior in her welcoming and customer service. Jazz provided clear and concise details on the amenities with 5 star class and articulation. Our room was immaculate. Clean, fresh, spotless. The views of the queen city of Charlotte from the hotel room as well as the roof top dining was nothing short of AMAZING. All the guest we met were very friendly as well. Thank you Jazz and Mr. Cote for an unforgettable wonderful experience.
Our stay at the Residence Inn Charlotte City Center was absolutely PERFECT. Jazz (Check-In Desk) on the 14th floor was Superior in her welcoming and customer service. Jazz provided clear and concise details on the amenities with 5 star class and articulation. Our room was immaculate. Clean, fresh, spotless. The views of the queen city of Charlotte from the hotel room as well as the roof top dining was nothing short of AMAZING. All the guest we met were very friendly as well. Thank you Jazz and Mr. Cote for an unforgettable wonderful experience.
10
Joe
Sep 15, 2025
·
Stayed 2 nights
Nice clean rooms in a convenient location and good safety measures for entering the building. The staff was not only friendly but very quick at check-in/out. Great overall stay.
Nice clean rooms in a convenient location and good safety measures for entering the building. The staff was not only friendly but very quick at check-in/out. Great overall stay.
6
Ken
Oct 20, 2024
·
Stayed 1 night
The property was nice. Clean room with everything we needed. Food was good at the restaurant with fast service. The negative is that we had to wait over an hour to get checked in. There was only one person working the desk. Carol was spectacular when we finally got to the check in desk. She had a big smile on her face even though she was the only one working. Management definitely screwed up on this weekend with a Morgan Wallen concert at the stadium down the street. We missed our dinner reservation with friends due to waiting so long to check in. No luggage cart to be found so we hauled all our luggage ourselves and stood in line in a very warm elevator lobby. Other than that, it was a good experience.
The property was nice. Clean room with everything we needed. Food was good at the restaurant with fast service. The negative is that we had to wait over an hour to get checked in. There was only one person working the desk. Carol was spectacular when we finally got to the check in desk. She had a big smile on her face even though she was the only one working. Management definitely screwed up on this weekend with a Morgan Wallen concert at the stadium down the street. We missed our dinner reservation with friends due to waiting so long to check in. No luggage cart to be found so we hauled all our luggage ourselves and stood in line in a very warm elevator lobby. Other than that, it was a good experience.
6
Mei-Hui
Dec 25, 2024
·
Stayed 2 nights
The parking was a bit confusing. The receptionist who answered the phone was VERY RUDE AND HANG UP OUR PHONE when we called to check. We got different instructions from a parking guy when arriving. He told us to park at P1 and put our parking card on the dashboard. We called the hotel receptionist to check. She was VERY RUDE AND HANG UP OUR PHONE!!! Finally when we arrived at 14F to check in. She saw us and left without hello. We were standing at 14F at an empty reception desk confused and exhausted at midnight after 15 hour drive during our Christmas vacation. How nice was it!! Advice for that lady - if you hate your job, don’t do it!!
The parking was a bit confusing. The receptionist who answered the phone was VERY RUDE AND HANG UP OUR PHONE when we called to check. We got different instructions from a parking guy when arriving. He told us to park at P1 and put our parking card on the dashboard. We called the hotel receptionist to check. She was VERY RUDE AND HANG UP OUR PHONE!!! Finally when we arrived at 14F to check in. She saw us and left without hello. We were standing at 14F at an empty reception desk confused and exhausted at midnight after 15 hour drive during our Christmas vacation. How nice was it!! Advice for that lady - if you hate your job, don’t do it!!
10
Adelaine
Jul 11, 2025
·
Stayed 1 night
Your entire staff was great. Check in was flawless and Brian provided exceptional concierge service and is truly an asset to your company.
Your entire staff was great. Check in was flawless and Brian provided exceptional concierge service and is truly an asset to your company.
10
Paul
Jul 6, 2025
·
Stayed 2 nights
We had a quick weekend away as a couple and enjoyed the Residence Inn Charlotte City Center greatly! It was in the perfect location, clean and comfortable, and easy to navigate (for a in-city hotel). The room was very spacious and well equipped with beautiful views. But for us it was the staff that set this place apart. Our pre-registration requests were honored without having to bring them up again. They were always helpful with answers to questions, greeting us, and smiling. Even when we returned to the room late on July 4 and found leak in the ceiling, the staff moved us within 10 minutes of phoning apologetically to an upgraded room. When we return to CLT we will seek out this property again.
We had a quick weekend away as a couple and enjoyed the Residence Inn Charlotte City Center greatly! It was in the perfect location, clean and comfortable, and easy to navigate (for a in-city hotel). The room was very spacious and well equipped with beautiful views. But for us it was the staff that set this place apart. Our pre-registration requests were honored without having to bring them up again. They were always helpful with answers to questions, greeting us, and smiling. Even when we returned to the room late on July 4 and found leak in the ceiling, the staff moved us within 10 minutes of phoning apologetically to an upgraded room. When we return to CLT we will seek out this property again.
4
Kristina
Jan 17, 2024
·
Room was fine. Location was great. Unfortunately though the lack of staff at this hotel made this a hotel I would definitely not recommend or stay here again. When we arrived to check in no one was at the front desk. There was a sign saying they would be back soon which they were. Ok - no big deal. Throughout the stay I found the front desk people to not be knowledgeable about the area around the hotel. The day we were checking out (a Sunday) I had tried calling the front desk all morning with no answer. I finally went to the front desk, same sign saying they would be back soon. Soon apparently is relative because there was no one at the front desk almost the entire morning (I never did see anyone). Several problems with no one being around to help or answer questions. One of those problems is if you have to get back into the hotel from the parking garage (several floors beneath the hotel) and no longer have your key you are relying on someone at the front desk to buzz you in. Thank goodness the guests at this hotel helped each other out that morning and we were all talking about the lack of staff.
Room was fine. Location was great. Unfortunately though the lack of staff at this hotel made this a hotel I would definitely not recommend or stay here again. When we arrived to check in no one was at the front desk. There was a sign saying they would be back soon which they were. Ok - no big deal. Throughout the stay I found the front desk people to not be knowledgeable about the area around the hotel. The day we were checking out (a Sunday) I had tried calling the front desk all morning with no answer. I finally went to the front desk, same sign saying they would be back soon. Soon apparently is relative because there was no one at the front desk almost the entire morning (I never did see anyone). Several problems with no one being around to help or answer questions. One of those problems is if you have to get back into the hotel from the parking garage (several floors beneath the hotel) and no longer have your key you are relying on someone at the front desk to buzz you in. Thank goodness the guests at this hotel helped each other out that morning and we were all talking about the lack of staff.
10
Michael
Aug 31, 2025
·
Stayed 1 night
The concierge, Eric was fountain of information about the area. He was able to give amazing recommendations for restaurants, entertainment and things to do all around Charlotte. Just because of his personality and his ability to get people checked into their rooms I would highly recommend that you stay here.
The concierge, Eric was fountain of information about the area. He was able to give amazing recommendations for restaurants, entertainment and things to do all around Charlotte. Just because of his personality and his ability to get people checked into their rooms I would highly recommend that you stay here.
10
Hillary
Sep 29, 2025
·
Stayed 2 nights
The hotel staff were extremely friendly and helpful. I will stay at this hotel the next time I am in Charlotte, NC. Amazing experience! Beautiful hotel with beautiful views of the city. Great location. The rooftop restaurant is delicious and very scenic. The AC restaurant was good to go to for some late night food and a night cap. Their breakfast had plenty of options and that really means a lot because I am very limited with a special diet that I have to abide by.
The hotel staff were extremely friendly and helpful. I will stay at this hotel the next time I am in Charlotte, NC. Amazing experience! Beautiful hotel with beautiful views of the city. Great location. The rooftop restaurant is delicious and very scenic. The AC restaurant was good to go to for some late night food and a night cap. Their breakfast had plenty of options and that really means a lot because I am very limited with a special diet that I have to abide by.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Prime Uptown spot across from Spectrum Center and walkable to Bank of America Stadium, rail, restaurants, and bars. Several note the nearby bus station, visible homelessness, and occasional street noise.
Related guest reviews
10
Travis
Mar 1, 2025
·
Stayed 3 nights
Wonderful location and view. Close to everything in uptown Charlotte.
Wonderful location and view. Close to everything in uptown Charlotte.
10
Lyrad
Jan 4, 2026
·
Stayed 3 nights
Clean, good space, full kitchen, and conveniently located in the heart of Uptown Charlotte across from the Spectrum Center and walking distance to Bank of America Stadium. This is our second time staying here. Booked second time due to location and good experience when we stayed in Charlotte a few years ago.
Clean, good space, full kitchen, and conveniently located in the heart of Uptown Charlotte across from the Spectrum Center and walking distance to Bank of America Stadium. This is our second time staying here. Booked second time due to location and good experience when we stayed in Charlotte a few years ago.
10
Kennedy
Jul 5, 2025
·
Stayed 1 night
Great downtown location that made it easy to walk as needed (or take the train)
Great downtown location that made it easy to walk as needed (or take the train)
8
Albert
Oct 9, 2024
·
Stayed 2 nights
Many homeless people approaching you. Area smelled like urine
Many homeless people approaching you. Area smelled like urine
6
Ulrike
Sep 9, 2024
·
Stayed 2 nights
The location is very central and right next to the main bus station.
The location is very central and right next to the main bus station.
10
Alexis
Mar 2, 2025
·
Stayed 1 night
I liked that it was walking distance for a lot of different restaurants, bars, and the spectrum center.
I liked that it was walking distance for a lot of different restaurants, bars, and the spectrum center.
10
Ivy
Oct 29, 2025
·
Stayed 1 night
Great stay very close to Spectrum center if you’re seeing a show. Great staff
Great stay very close to Spectrum center if you’re seeing a show. Great staff
10
Miguel
Mar 4, 2024
·
Stayed 1 night
So close & convenient to the Spectrum Center at a great rate.
So close & convenient to the Spectrum Center at a great rate.
10
DORIS
Jan 2, 2025
·
Stayed 2 nights
Check-in was quick and easy. The staff was courteous and helpful throughout our 2-day stay. Our suite was very clean and comfortable. Also, we heard no noise in the hallway or in neighboring rooms even though it was a weekend. We were in town for a Hornets game and the Residence Inn was the perfect location to stay at. It was within a just a few minutes walk to the Spectrum Center. CVS was right around the corner which was convenient. However, there were few dining options within walking distance. We had a car so we drove to find a restaurant. This was especially necessary because it rained both days that we were in Charlotte. I would definitely stay there again.
Check-in was quick and easy. The staff was courteous and helpful throughout our 2-day stay. Our suite was very clean and comfortable. Also, we heard no noise in the hallway or in neighboring rooms even though it was a weekend. We were in town for a Hornets game and the Residence Inn was the perfect location to stay at. It was within a just a few minutes walk to the Spectrum Center. CVS was right around the corner which was convenient. However, there were few dining options within walking distance. We had a car so we drove to find a restaurant. This was especially necessary because it rained both days that we were in Charlotte. I would definitely stay there again.
10
Travis
Oct 12, 2024
·
Stayed 6 nights
The property itself is a great stay. Ms. Carol is an absolute joy. She does check in and is very knowledgeable about the area. The property itself is wonderful. The only downside is the extreme homeless population that hangs out in city center. That is obviously not a reflection on the property itself.
The property itself is a great stay. Ms. Carol is an absolute joy. She does check in and is very knowledgeable about the area. The property itself is wonderful. The only downside is the extreme homeless population that hangs out in city center. That is obviously not a reflection on the property itself.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Complimentary breakfast is convenient but hit-or-miss, with reports of limited selection and slow replenishment alongside positive remarks. The rooftop restaurant/bar earns strong reviews for views and bites, though it can be pricey or temporarily closed.
Related guest reviews
10
Lisa
Feb 3, 2025
·
Stayed 1 night
Great stay. Breakfast wasn’t great. There were a lot of items that needed to be refilled like plates, eggs, bagels, yogurt…
Great stay. Breakfast wasn’t great. There were a lot of items that needed to be refilled like plates, eggs, bagels, yogurt…
10
Donald
Nov 10, 2025
·
Stayed 1 night
Clean room, check-in was easy . Staff was very friendly. Breakfast was very good.
Clean room, check-in was easy . Staff was very friendly. Breakfast was very good.
10
Phillip
Jun 30, 2025
·
Stayed 2 nights
Great view of the city. Rooftop view is phenomenal. Food and drinks were great on the rooftop. Rooms are spacious and clean.
Great view of the city. Rooftop view is phenomenal. Food and drinks were great on the rooftop. Rooms are spacious and clean.
10
Debbie
Jun 2, 2025
·
Stayed 2 nights
Our stay was wonderful! The hotel was beautiful & our room was perfect! Loved the beautiful views of the city from our room & from the rooftop bar! The small plates at the rooftop bar were delicious! Definitely try the smoked halibut!
Our stay was wonderful! The hotel was beautiful & our room was perfect! Loved the beautiful views of the city from our room & from the rooftop bar! The small plates at the rooftop bar were delicious! Definitely try the smoked halibut!
6
Elijah
May 31, 2025
·
Stayed 3 nights
The property was fine but often ran out of breakfast.
The property was fine but often ran out of breakfast.
10
Catherine
Apr 15, 2024
·
Stayed 4 nights
Location was great as we were in town for the NCAA Basketball tournament. We were able to walk to everything. Property overall was clean and quiet. Parking was a bit confusing when we arrived and the front desk person who checked us in did not explain the details on where to park or that there was a parking card we were to use to park in the hotel guest area. Daily breakfast was ok but please include some options that are vegan-friendly.
Location was great as we were in town for the NCAA Basketball tournament. We were able to walk to everything. Property overall was clean and quiet. Parking was a bit confusing when we arrived and the front desk person who checked us in did not explain the details on where to park or that there was a parking card we were to use to park in the hotel guest area. Daily breakfast was ok but please include some options that are vegan-friendly.
10
Rhiannon
Sep 20, 2025
·
Stayed 1 night
Such a great location. The staff is wonderful. The rooftop bar area is super cool. Loved everything about it. :)
Such a great location. The staff is wonderful. The rooftop bar area is super cool. Loved everything about it. :)
6
Cherlisa
Jul 25, 2025
·
Stayed 1 night
Parking was in city so a normal for uptown. But the breakfast was gross. Frozen sandwiches n eggs only. Needs more meat n fresh fruit
Parking was in city so a normal for uptown. But the breakfast was gross. Frozen sandwiches n eggs only. Needs more meat n fresh fruit
6
Darius
Sep 29, 2025
·
Stayed 2 nights
We waited 20 minutes for food to be replenished. Staff was walking around the food but not even replenishing it. I had to make the staff and front desk aware of the situation.
We waited 20 minutes for food to be replenished. Staff was walking around the food but not even replenishing it. I had to make the staff and front desk aware of the situation.
10
Donald
Dec 28, 2024
·
Stayed 1 night
Excellent hotel! Very nice, clean, great downtown location. We were coming from Toronto, Canada on our way to Jekyll Island in Georgia. Parking was easy contrary to other reviews that said it was confusing. The parking garage is attached to the hotel on the right, just grab a ticket at the machine, keep driving down in loops until you get to P3 or P4 and park your car. Elevators are through the glass door and go up to the 14th floor to check in. You exchange your parking ticket for the parking ticket you are given when you check in. We were on the 21st floor with a nice view of the Spectrum. Breakfast is very good with sausage, scrambled eggs, egg, cheese and sausage breakfast sandwich etc. We would definitely stay here again in Charlotte.
Excellent hotel! Very nice, clean, great downtown location. We were coming from Toronto, Canada on our way to Jekyll Island in Georgia. Parking was easy contrary to other reviews that said it was confusing. The parking garage is attached to the hotel on the right, just grab a ticket at the machine, keep driving down in loops until you get to P3 or P4 and park your car. Elevators are through the glass door and go up to the 14th floor to check in. You exchange your parking ticket for the parking ticket you are given when you check in. We were on the 21st floor with a nice view of the Spectrum. Breakfast is very good with sausage, scrambled eggs, egg, cheese and sausage breakfast sandwich etc. We would definitely stay here again in Charlotte.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Juanita
3 weeks ago
·
Stayed 1 night
Great place to stay in downtown Charlotte. Staff was extremely friendly and helpful especially Amber at the checkin. Room was clean and very comfortable!
Great place to stay in downtown Charlotte. Staff was extremely friendly and helpful especially Amber at the checkin. Room was clean and very comfortable!
10
Janet
3 weeks ago
·
Stayed 1 night
Excellent location if you are going to an event at The Spectrum Center. Walk across the street and you’re there. Restaurants conveniently within walking distance including a 24 hour diner so you can grab food after a concert.
Excellent location if you are going to an event at The Spectrum Center. Walk across the street and you’re there. Restaurants conveniently within walking distance including a 24 hour diner so you can grab food after a concert.
10
Andrew
4 weeks ago
·
Stayed 1 night
Nothing fancy but a nice clean spacious room in a convenient location (caught a concert at the spectrum center across the street). Staff was friendly. Only complaint was about the service at the rooftop bar but not with Residence Inn
Nothing fancy but a nice clean spacious room in a convenient location (caught a concert at the spectrum center across the street). Staff was friendly. Only complaint was about the service at the rooftop bar but not with Residence Inn
10
Sally
4 weeks ago
·
Stayed 1 night
We stayed for a concert at the Spectrum Center. The location was excellent and very convenient to the Spectrum Center. The room and the hotel overall were very clean. The room was spacious and having the extra space and kitchen area was great! We will definitely stay here again.
We stayed for a concert at the Spectrum Center. The location was excellent and very convenient to the Spectrum Center. The room and the hotel overall were very clean. The room was spacious and having the extra space and kitchen area was great! We will definitely stay here again.
8
Charles
4 weeks ago
·
Stayed 1 night
Clean hotel, nice large rooms with kitchenette. Freezer takes a while to make ice so get some from the lobby if you want ice quickly. Hot shower with strong spray. Parking garage below hotel is large and typically somewhat confusing; $34 daily parking charged to your room is not bad for a fairly large city. Great location if you're going to the Spectrum Center and not a bad walk if you are going to Bank of America Stadium.
Clean hotel, nice large rooms with kitchenette. Freezer takes a while to make ice so get some from the lobby if you want ice quickly. Hot shower with strong spray. Parking garage below hotel is large and typically somewhat confusing; $34 daily parking charged to your room is not bad for a fairly large city. Great location if you're going to the Spectrum Center and not a bad walk if you are going to Bank of America Stadium.
Property Policies
Check-in
Check-out
From 15:00 to 00:00
Before 11:00
FAQs about Residence Inn by Marriott Charlotte City Center
Is parking available at the hotel?
Self parking is available on-site for a fee of USD 34 per night, which includes in/out privileges. Valet parking is also offered at a rate of USD 42 per day. Reservations are not required.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Does the hotel allow pets?
Pets are allowed in specific rooms only, with a maximum fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The hotel features limited wheelchair accessibility, including accessible public areas and facilities. Step-free entrances are available, and there are elevators for easy access to different floors.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Charlotte, just a 3-minute walk from Spectrum Center and a 6-minute walk from Charlotte Convention Center. It is 0.8 miles from Bank of America Stadium and 0.5 miles from NASCAR Hall of Fame.
What are the hotel's policies for guests staying with children?
Children are welcome at the hotel, and there is no minimum age for kids to stay for free.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
December 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: NO DATA
- 2026-11-01: 139.92084590887453USD
- 2026-11-02: 142.0448604058609USD
- 2026-11-03: 480.46673463995364USD
- 2026-11-04: NO DATA
- 2026-11-05: 652.8715686419068USD
- 2026-11-06: 217.37167580323793USD
- 2026-11-07: 273.7540813355713USD
- 2026-11-08: 200.15411799812318USD
- 2026-11-09: 167.8711885998688USD
- 2026-11-10: 184.01267032632447USD
- 2026-11-11: 173.3712370578003USD
- 2026-11-12: 182.6890679733887USD
- 2026-11-13: 248.08964046719362USD
- 2026-11-14: 352.04488637173466USD
- 2026-11-15: 140.49048666988375USD
- 2026-11-16: 140.44155012779999USD
- 2026-11-17: 190.46924598957827USD
- 2026-11-18: 303.89786745547485USD
- 2026-11-19: 204.25921959674073USD
- 2026-11-20: 456.08755058074956USD
- 2026-11-21: 266.62506241554263USD
- 2026-11-22: 308.25887277398687USD
- 2026-11-23: 143.29315939854433USD
- 2026-11-24: 153.27376204832458USD
- 2026-11-25: 136.66436933493043USD
- 2026-11-26: 140.44155012779999USD
- 2026-11-27: 159.26240969731143USD
- 2026-11-28: 151.84796166978455USD
- 2026-11-29: 138.30284104632568USD
- 2026-11-30: 141.15445031707003USD
- 2026-12-01: 161.82858134689332USD
- 2026-12-02: 177.5560606084137USD
- 2026-12-03: 170.38340064546205USD
- 2026-12-04: 319.37976155816654USD
- 2026-12-05: 315.10236042254644USD
- 2026-12-06: 182.50272089038089USD
- 2026-12-07: 210.2375316573334USD
- 2026-12-08: 246.4263088562012USD
- 2026-12-09: 238.10902079008486USD
- 2026-12-10: 153.9866792649231USD
- 2026-12-11: 222.1941728058472USD
- 2026-12-12: 398.36923193698124USD
- 2026-12-13: 158.1500143269806USD
- 2026-12-14: 150.65363079475404USD
- 2026-12-15: 162.4109840906067USD
- 2026-12-16: 154.43989566737366USD
- 2026-12-17: 146.46880724414063USD
- 2026-12-18: 152.4471193047333USD
- 2026-12-19: 214.22308438261416USD
- 2026-12-20: 159.26240969731143USD
- 2026-12-21: 148.28346072343447USD
- 2026-12-22: 136.66436933493043USD
- 2026-12-23: 141.86735050634005USD
- 2026-12-24: 141.86735050634005USD
- 2026-12-25: 154.43989566737366USD
- 2026-12-26: 167.39292499720764USD
- 2026-12-27: 169.38570135984804USD
- 2026-12-28: 148.28346072343447USD
- 2026-12-29: 170.38208954116823USD
- 2026-12-30: 196.76074170310974USD
- 2026-12-31: 250.9412412242737USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 50 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- This property is professionally cleaned
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- The property is professionally cleaned.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Covered self parking fee: USD 34 per night (in/out privileges)
- Valet parking fee: USD 42 per day (in/out privileges)
- Pet fee: USD 116.25 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Business Center
Luggage Storage
Designated Smoking Area
Services
Business Center
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Activities
Terrace
Fitness Center (nearby)
Internet
Free Wi-Fi
General
Restaurant
Non-Smoking Rooms
Family Room
Wheelchair Accessible (Limited)
Parking
Parking
Parking (Limited)
Parking Onsite