HomeTowne Studios by Red Roof Richmond - Airport Sandston

First the Pros 1. Good for the cost 2. Cool Smart TV 3. Bathroom was nice 4. Was Quiet 5. Great Location off of I-295 6. Smoking Room smelled nice and was very clean. Cons 1. No Continental Breakfast 2. Homewood Suites Building Room doors have a huge gap which lets in the cold and noise. 3. Water doesn’t Get Very hot 4.No Ice Machine 5. No Cups in Room

I didn't like anything. There was no light in the bathroom which is completely unsafe. No heat in the room because it was unplugged and they wouldn't come and plug it in. The bed frames are made out of metal and you barely even touch it and the sound reverberated when getting in out of bed The walls and doors were never touched up with paint when they obviously moved some furniture. This place shouldn't even be on your site because it's not worth renting ever

Room was decent, but not cleaned well. Through the night people were breaking hotel room windows. Too many people hanging around the rooms at night, and drinking and smoking in the stairwells. Elevator was out of service.

There was no ice machine on property. The room was clean but did not have a hairdryer, iron or ironing board lighting was bad in the room and no dresser to put your clothes in. Back of door was unpainted. Manager was nice and helped me with the T.V. as I was having trouble with it.

The room was ok but a few moths Although the website said hair dryer there was none. When I called the front office they said no hair dryer so I had to go on the plane with wet hair!

The room was not as pictured as it was on the site. Lack of lighting due to one wall scones was out and they couldn't replace, they had to order one. So ot was very dark in the room unless we opened the curtains but then the whole world can see in the room. They didnt have a lamp or anything to give us for more lighting. Lack of toilet paper, towels. There was a baby roach in the bathroom. We had no iron nor blow dryer in the room. We did ask for an iron, in which they gave to us. The only positive thing i can say is the bed was comfortable but thats all i can say.

The room was fine for the low cost except that there was almost no warm water or pressure for a shower.

No ice

When I checked in, I was given a room on the third floor. There is NO WORKING ELEVATOR, but only learned that after trying to use them. I had a lot of stuff to bring in and out each day, so I requested another room. I would be provided a room on the first floor, but only at an additional charge as this room had a king bed rather than double. I would have gone else where, but I had already unloaded everything into my travel cart. As soon as I walk in and set bags down, a roach crawls out from under the microwave. And then one in the bathroom. Go to use the sink and there is no hot water, but later realize there is hot water and whoever installed the sink switched the hoses so the hot water was actually now on the blue(cold) marked handle rather than the red(hot) marked handle. They have gel soap dispensers rather than bar soap, but they were empty, and after informing the attendant and being told it would be filled the next day by housekeeping they still were not filled, and I was given a couple packets of soap each day. The second night, the room started to smell like sewage, which I could tell was coming from the bathroom tub, but unfortunately the bathroom door couldn't even close. I ran hot water down the drain then plugged it and opened the door to air out. The only thing positive I can say is that there was a tall fridge/freezer rather than the small micro fridges and the TV allowed for casting from your phone. Otherwise, I'd say go somewhere else by the Airport

When I made the reservation I requested a room on the 1st floor. The only room available was on 2nd floor. No hair dryer, no alarm clock, no ice machine.

This place was absolutely disgusting! Dirty sheets, walls, floors, shower. Ceiling falling in. Front door broken. Terrible customer service

Had roaches in sink exploded

I didn’t feel safe at this property. There were no extra locks in the door and I felt unsafe. The linen was dirty with stains.

When I arrived, check in was smooth. However, I opened my door, and my room hadn’t been cleaned. The staff cleaned it quickly, and they missed some dirty towels and cooked ramen in the sink. I was willing to forgive that given they rushed. I later came back to the room, and I noticed water from a leak on the floor, roaches, AND DIRTY BEDDING. I mean stained pillows, red-brown mystery streaks with hair on the sheets, and dog hair all over the blanket. No housekeeping staff were around to help fix it. I didn’t care about the weed smoke in the lobby. I spent a terrible night here not sleeping and checked out a day early. I’ve never had a bad stay at a Red Roof Inn before. The hotel looked clean and cared for in the photos and reviews. I felt like I’d been catfished by the hotel. I thought Expedia was trustworthy. I will be contacting Expedia for a refund. Do not stay here.

When we arrived to the room, we were greatly with 3 live roaches and 2 dead ones. A big hole in the bathroom wall, the ceiling coming apart and roach eggs in the corner. We arrived last so we decided to stay but we were up most of the night. First and last time staying especially for the price that was pay.

The room had dirty towels, linen with red marks on it, a bed cover that seems to have skid marks on it, a phone that didn't work and roaches and knats...You couldn't pay me to stay there again.

It was terrible lights didn’t work and they had bed bugs

The room was not as pictured as it was on the site. Lack of lighting due to one wall scones was out and they couldn't replace, they had to order one. So ot was very dark in the room unless we opened the curtains but then the whole world can see in the room. They didnt have a lamp or anything to give us for more lighting. Lack of toilet paper, towels. There was a baby roach in the bathroom. We had no iron nor blow dryer in the room. We did ask for an iron, in which they gave to us. The only positive thing i can say is the bed was comfortable but thats all i can say.

This is another property in this area that is infestated with bed bugs. I checked in and as I was ready for bed I saw a huge bed bug just walking on the night stand, when I I told front desk they did not care and did not want to issue a refound, this place is dirty and lacks professional service.

The room smelled like someone sprayed an entire bottle of some kind of freshener the floor was damp no matter what you did to try to dry it! No toilet paper. 😡 this place is a slum I should have done my homework before I booked it. Beer cans and trash outside the doors. Very poor

Good morning, I didn’t get a king size bed (that I booked) There was roach and dirt all over the floor Cobweb The tv the internet doesn’t work on it The door doesn’t close properly from inside I was so scared for my life I had to sleep at a friend at oak run lane 30 mins away I slept there the first night because it was so cold n late and I didn’t have anywhere to go

First the Pros 1. Good for the cost 2. Cool Smart TV 3. Bathroom was nice 4. Was Quiet 5. Great Location off of I-295 6. Smoking Room smelled nice and was very clean. Cons 1. No Continental Breakfast 2. Homewood Suites Building Room doors have a huge gap which lets in the cold and noise. 3. Water doesn’t Get Very hot 4.No Ice Machine 5. No Cups in Room

I didn't like anything. There was no light in the bathroom which is completely unsafe. No heat in the room because it was unplugged and they wouldn't come and plug it in. The bed frames are made out of metal and you barely even touch it and the sound reverberated when getting in out of bed The walls and doors were never touched up with paint when they obviously moved some furniture. This place shouldn't even be on your site because it's not worth renting ever

It smelled like smoke in my room. I could also hear the person in the next room over's TV on all night long.

Everything was good but it was only one Problem. I wasn't able to watch TV at all in my room that was the only thing

my check in experience was very nice. The Manager observed that i was an employee of Fairfield inn. He immediately waived my deposit. My room was clean and my bed was comfortable. It was a quiet peaceful stay. I loved that food and gas was very close by.

Actually had to check out early. Horrible smell in room. Random people roaming the property. Door room did not close properly. Just a bad experience

I chose the location after calling to verify for a elevator, I can't do stairs (no elevator) I also booked the non-smoking room, There were cigarette holes burnt into both pillows and a dirty ashtray on the side table next to the bed.., the fridge door was hanging off, when I tried to close the main door you could literally stick your fingers underneath to the outside and there was a large gap where you could see right into the room on the latch side of the door... There was nothing but vagrants walking around looking at cars etc et. I tend to stay in the lesser expensive hotels and in all of my years, this was absolutely the worst one I've ever seen. I immediately left and went to a different one, I did not tell them that I left because I did not want them to make more money off the same room. I never leave reviews, good or bad, but this was absolutely the most atrocious place I've ever booked.

When I checked in, I was given a room on the third floor. There is NO WORKING ELEVATOR, but only learned that after trying to use them. I had a lot of stuff to bring in and out each day, so I requested another room. I would be provided a room on the first floor, but only at an additional charge as this room had a king bed rather than double. I would have gone else where, but I had already unloaded everything into my travel cart. As soon as I walk in and set bags down, a roach crawls out from under the microwave. And then one in the bathroom. Go to use the sink and there is no hot water, but later realize there is hot water and whoever installed the sink switched the hoses so the hot water was actually now on the blue(cold) marked handle rather than the red(hot) marked handle. They have gel soap dispensers rather than bar soap, but they were empty, and after informing the attendant and being told it would be filled the next day by housekeeping they still were not filled, and I was given a couple packets of soap each day. The second night, the room started to smell like sewage, which I could tell was coming from the bathroom tub, but unfortunately the bathroom door couldn't even close. I ran hot water down the drain then plugged it and opened the door to air out. The only thing positive I can say is that there was a tall fridge/freezer rather than the small micro fridges and the TV allowed for casting from your phone. Otherwise, I'd say go somewhere else by the Airport

Having booked a 2 Double Bed room that was Accessible, Non Smoking (Roll-In Shower), what I received was two beds that had metal box frames, a bathroom without any shampoo/conditioner, and two towels that were at best, rough. My room was on the first floor, and the door frame was not only rusted but didn't even fully seal. If you are just needing a bed, this is for you.

Clean, excellent customer service, not ever a bad experience.

At check in I was asked how many adults were in my party. There were 2 adults and 2 kids (as I declared on the registration). When the A/C broke the desk clerk asked why there were 4 people in the room, as if I'd lied to them. It was very unprofessional. When he determined he was unable to fix the A/C at midnight he asked if we wanted to check out and he had no other rooms available. He then stated he had one room, which was one double bed, for 4 people, I don't think so. Then he took my husband to the office and magically found another room for us. So at midnight we packed and moved with 2 young kids. It was very inconvenient and we were not offered anything to make up for the issues.

Dirty, no toilet paper holder, drunks outside the door till midnight , rude check in ( owner) hot water did not work then when we complained at check out she said oh ya, room 111 is backwards!!! I tried it that way also & NO way worked.. it was just a disgusting stay

When I arrived, check in was smooth. However, I opened my door, and my room hadn’t been cleaned. The staff cleaned it quickly, and they missed some dirty towels and cooked ramen in the sink. I was willing to forgive that given they rushed. I later came back to the room, and I noticed water from a leak on the floor, roaches, AND DIRTY BEDDING. I mean stained pillows, red-brown mystery streaks with hair on the sheets, and dog hair all over the blanket. No housekeeping staff were around to help fix it. I didn’t care about the weed smoke in the lobby. I spent a terrible night here not sleeping and checked out a day early. I’ve never had a bad stay at a Red Roof Inn before. The hotel looked clean and cared for in the photos and reviews. I felt like I’d been catfished by the hotel. I thought Expedia was trustworthy. I will be contacting Expedia for a refund. Do not stay here.

There was no ice machine on property. The room was clean but did not have a hairdryer, iron or ironing board lighting was bad in the room and no dresser to put your clothes in. Back of door was unpainted. Manager was nice and helped me with the T.V. as I was having trouble with it.

my check in experience was very nice. The Manager observed that i was an employee of Fairfield inn. He immediately waived my deposit. My room was clean and my bed was comfortable. It was a quiet peaceful stay. I loved that food and gas was very close by.

we had an amazing stay as always. The location is convenient to everything, The staff was amazing.

This is another property in this area that is infestated with bed bugs. I checked in and as I was ready for bed I saw a huge bed bug just walking on the night stand, when I I told front desk they did not care and did not want to issue a refound, this place is dirty and lacks professional service.

When I checked in, I was given a room on the third floor. There is NO WORKING ELEVATOR, but only learned that after trying to use them. I had a lot of stuff to bring in and out each day, so I requested another room. I would be provided a room on the first floor, but only at an additional charge as this room had a king bed rather than double. I would have gone else where, but I had already unloaded everything into my travel cart. As soon as I walk in and set bags down, a roach crawls out from under the microwave. And then one in the bathroom. Go to use the sink and there is no hot water, but later realize there is hot water and whoever installed the sink switched the hoses so the hot water was actually now on the blue(cold) marked handle rather than the red(hot) marked handle. They have gel soap dispensers rather than bar soap, but they were empty, and after informing the attendant and being told it would be filled the next day by housekeeping they still were not filled, and I was given a couple packets of soap each day. The second night, the room started to smell like sewage, which I could tell was coming from the bathroom tub, but unfortunately the bathroom door couldn't even close. I ran hot water down the drain then plugged it and opened the door to air out. The only thing positive I can say is that there was a tall fridge/freezer rather than the small micro fridges and the TV allowed for casting from your phone. Otherwise, I'd say go somewhere else by the Airport

The manager (black woman) was very rude and nasty. She claimed that my room was dirty and made me leave the premises two days early. I only had two bags of trash which was neatly tied up and crumbs on the floor. All of the workers do not speak English and is lazy as hell.

Close the the airport

First the Pros 1. Good for the cost 2. Cool Smart TV 3. Bathroom was nice 4. Was Quiet 5. Great Location off of I-295 6. Smoking Room smelled nice and was very clean. Cons 1. No Continental Breakfast 2. Homewood Suites Building Room doors have a huge gap which lets in the cold and noise. 3. Water doesn’t Get Very hot 4.No Ice Machine 5. No Cups in Room

All night traffic, bright lights, no coffee for the machine on our second day. Terrifying to cross street to get the the Waffle House.

This place is a first class dive, complete with the hang around a talking it up all night out front…This place is built for shack ups, not quick family stay…don’t waste your time or money…

Room was decent, but not cleaned well. Through the night people were breaking hotel room windows. Too many people hanging around the rooms at night, and drinking and smoking in the stairwells. Elevator was out of service.

my check in experience was very nice. The Manager observed that i was an employee of Fairfield inn. He immediately waived my deposit. My room was clean and my bed was comfortable. It was a quiet peaceful stay. I loved that food and gas was very close by.

Actually had to check out early. Horrible smell in room. Random people roaming the property. Door room did not close properly. Just a bad experience

we had an amazing stay as always. The location is convenient to everything, The staff was amazing.

Too many people and traffic of walking people . Begging and rundown folk around the area. Hotel definitely need repair , and a little fixing .

When i got to the hotel ,there were so many people hanging around. Just hanging out. Didntblook

First the Pros 1. Good for the cost 2. Cool Smart TV 3. Bathroom was nice 4. Was Quiet 5. Great Location off of I-295 6. Smoking Room smelled nice and was very clean. Cons 1. No Continental Breakfast 2. Homewood Suites Building Room doors have a huge gap which lets in the cold and noise. 3. Water doesn’t Get Very hot 4.No Ice Machine 5. No Cups in Room

Would have liked some kind of Continental breakfast