Mercure Perth On Hay
US$178
/ night
Avg. for October
Prices for Mercure Perth On Hay
Select dates to see prices and availability
US$178
/ night
Avg. for October
Monthly average prices
Nightly prices at Mercure Perth On Hay average US$117 in the cheapest month (July) and US$228 in the most expensive month (November), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$119 |
| February | US$160 |
| March | US$153 |
| April | US$119 |
| May | US$129 |
| June | US$120 |
| July | US$117 |
| August | US$124 |
| September | US$202 |
| October | US$178 |
| November | US$228 |
| December | US$139 |
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Oct · US$178
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Most expensive: November (~US$228)
Cheapest: July (~US$117)
About this property
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Amenities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a banquet hall.
Business amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Planning an event in Perth? This hotel has 1981 square feet (184 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 126 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Location
With a stay at Mercure Perth On Hay, you'll be centrally located in Perth, steps from St. Mary's Cathedral and Perth Concert Hall. This hotel is 0.2 mi (0.3 km) from Central Law Courts and 0.2 mi (0.4 km) from Royal Perth Hospital.
What's nearby
St. Mary's Cathedral(0.1 Miles)
Perth Concert Hall(0.1 Miles)
Royal Perth Hospital(0.2 Miles)
Central Law Courts(0.2 Miles)
Langley Park(0.2 Miles)
Perth Mint(0.2 Miles)
St George's Terrace(0.2 Miles)
Swan River Foreshore Trail(0.3 Miles)
Western Australia's Government House(0.3 Miles)
Perth Town Hall(0.4 Miles)
Supreme Court Gardens(0.4 Miles)
Hay Street Mall(0.4 Miles)
Murray Street Mall(0.5 Miles)
Elizabeth Quay(0.6 Miles)
Wellington Square(0.6 Miles)
The nearest major airport is Perth Airport (PER)(7.6 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Housekeeping
Banquet facilities
Location
417 Hay Street, Perth, Western Australia, Australia
St. Mary's Cathedral (0.1 Miles)
Perth Concert Hall (0.1 Miles)
Royal Perth Hospital (0.2 Miles)
Central Law Courts (0.2 Miles)
Langley Park (0.2 Miles)
Perth Mint (0.2 Miles)
Room options
9
Superior Twin Room, Balcony
Room details
2 Single Beds
Sleeps 2
269 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
5
Standard Room, 1 Queen Bed, Balcony
Room details
1 Large Double Bed
Sleeps 2
269 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 Queen Bed
Room details
1 Large Double Bed
Sleeps 2
248 ft²
Air ConditioningHeatingWi-Fi (Free)
10
Deluxe Room, 1 Queen Bed, Balcony
Room details
1 Large Double Bed
Sleeps 2
269 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
8
Standard Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
8
Deluxe Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
9
Deluxe Room, 1 King Bed, Accessible, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
7
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
11
Deluxe Room, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
12
Superior Room, 1 King Bed, Balcony
Room details
1 Extra-Large Double Bed
Sleeps 2
269 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
8
Standard Triple Room, 3 Twin Beds
Room details
3× Single Beds
Sleeps 3
258 ft²
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Mercure Perth On Hay
7.6
Good
Based on 2,065 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, Mercure Perth On Hay is praised for its central location, friendly frontline staff and some spacious rooms with balconies, but many guests note the building feels dated, with inconsistent housekeeping and recurring maintenance concerns.
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What guests think
Across recent reviews, Mercure Perth On Hay is praised for its central location, friendly frontline staff and some spacious rooms with balconies, but many guests note the building feels dated, with inconsistent housekeeping and recurring maintenance concerns.
Location and transport access draw consistent praise, though on-site parking is limited or tight and often charged, and the self check-in kiosks feel impersonal to some. Rooms are generally comfortable and sometimes spacious with balconies or views, yet many mention tired decor, noise from corridors or lifts, troublesome air-conditioning, and recurring bathroom issues like leaks, stains or weak drainage. Overall, expect a simple, central base with trade-offs in condition.
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AI-generated summary based on recent guest reviews
Facilities
Older property with limited, tight or paid on-site parking; some guests encountered maintenance works. Self check-in kiosks are used, and an on-site restaurant/bar is available, but overall facilities feel dated.
Related guest reviews
8
David
30 Nov 2024
·
Stayed 4 nights
Great location, just an old property with limited parking spaces.
Great location, just an old property with limited parking spaces.
10
Derrise
4 Nov 2024
·
Stayed 1 night
Close to town, parking was good in house dining was excellent
Close to town, parking was good in house dining was excellent
10
Gail
8 Apr 2024
·
Stayed 1 night
We like staying here as its central and close to most places. We like friendly staff at the hotel and check in is quick.Our room is clean and has all that we need to stay for a couple of nights when we visit family in Perth. What is a nuisance is the parking but we heard its being upgraded.
We like staying here as its central and close to most places. We like friendly staff at the hotel and check in is quick.Our room is clean and has all that we need to stay for a couple of nights when we visit family in Perth. What is a nuisance is the parking but we heard its being upgraded.
6
Jonathan
1 Oct 2023
·
Stayed 2 nights
Overall average experience. Overpriced limited parking underground -> should probably fix this, other than that it was okay
Overall average experience. Overpriced limited parking underground -> should probably fix this, other than that it was okay
8
MARIA DEL R
21 Dec 2025
·
Stayed 1 night
Habitación agradable y cama cómoda pero el aire acondicionado hacía ruido y en la noche también sonó una alarma muy fuerte que nos despertó y nunca supimos de que era. Fuera de eso todo bien. El estacionamiento es algo estrecho y se cobra extra pero funciona.
Habitación agradable y cama cómoda pero el aire acondicionado hacía ruido y en la noche también sonó una alarma muy fuerte que nos despertó y nunca supimos de que era. Fuera de eso todo bien. El estacionamiento es algo estrecho y se cobra extra pero funciona.
6
Colin
22 Jan 2026
·
Stayed 2 nights
Not enough parking facilities. Paying for parking elsewhere was very expensive
Not enough parking facilities. Paying for parking elsewhere was very expensive
8
Brian
16 Jul 2024
·
Stayed 3 nights
Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.
Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.
10
Julie
23 May 2023
·
Stayed 1 night
We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.
We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.
4
Lawrence
14 Feb 2024
·
Stayed 1 night
No parking available due to maintenance, no solutions were offered. Not a four star hotel in my opinion. Clean and tidy bathroom could do with a make over, piece of painted board over bathroom vanity cupboard, tile paint cracked and starting to flake off
No parking available due to maintenance, no solutions were offered. Not a four star hotel in my opinion. Clean and tidy bathroom could do with a make over, piece of painted board over bathroom vanity cupboard, tile paint cracked and starting to flake off
6
Joan
9 Oct 2025
·
Stayed 1 night
Very overpriced for facilities offered. I received a parking fine because parking at hotel was full. Room was clean.
Very overpriced for facilities offered. I received a parking fine because parking at hotel was full. Room was clean.
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is inconsistent: while several guests found rooms clean, many reported issues such as unwashed glassware, dust, hair, stained or grimy bathtubs, and missed replenishment.
Related guest reviews
2
Susan
26 Jan 2024
·
Stayed 6 nights
The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.
The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.
8
Steven
26 Feb 2023
·
Stayed 1 night
Clean
Clean
8
Wesley
7 Jun 2023
·
Stayed 7 nights
Clean. Staff were friendly
Clean. Staff were friendly
6
Ngan Ying Eva
9 Jul 2025
·
Stayed 4 nights
The bathtub looks dirty. Some black spots on the bathtub.
The bathtub looks dirty. Some black spots on the bathtub.
8
Kailash
15 Oct 2025
·
Stayed 4 nights
Bathroom for room 815 was not cleaned well before check in. There was some scum and dirt in the walls, and soap resudual stains as well.
Bathroom for room 815 was not cleaned well before check in. There was some scum and dirt in the walls, and soap resudual stains as well.
2
Andrew
25 Oct 2024
·
Stayed 3 nights
Room had old food in the fridge and dirty towels in the bathroom
Room had old food in the fridge and dirty towels in the bathroom
8
Adam
28 Nov 2025
·
Stayed 5 nights
Room was always clean by the time I returned from my day out.
Room was always clean by the time I returned from my day out.
2
Angelique
26 Sept 2025
·
Stayed 3 nights
Glasses and cups in room were not washed properly. Some staff seemed to care very little. Carpet dusty. Bathroom worn and dated.
Glasses and cups in room were not washed properly. Some staff seemed to care very little. Carpet dusty. Bathroom worn and dated.
10
Geoffrey
25 Nov 2024
·
Stayed 1 night
We had a one night stay - the staff were friendly, check in was easy, the cafe/restaurant made great coffee! The bathroom was old style, but clean, the bed was super comfy. Our room looked across to a park.
We had a one night stay - the staff were friendly, check in was easy, the cafe/restaurant made great coffee! The bathroom was old style, but clean, the bed was super comfy. Our room looked across to a park.
8
rob
22 Feb 2025
·
Stayed 1 night
The bath was not clean , there were somebody’s hair around the edges The Plug did not fit properly
The bath was not clean , there were somebody’s hair around the edges The Plug did not fit properly
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable and often spacious, with some balconies and city or cathedral views. However, many describe dated decor and fixtures, noise from lifts or corridors, problematic air-conditioning, and recurring bathroom or shower faults.
Related guest reviews
6
Sandra
9 Jul 2024
·
Stayed 4 nights
The room we were in was noisy day and night. The room backed onto the lift. We could hear the lift going up and down.
The room we were in was noisy day and night. The room backed onto the lift. We could hear the lift going up and down.
4
Andrew
12 Aug 2025
·
Stayed 2 nights
This hotel is really tired and is situated in the 'ghetto' end of Perth. I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty. Bathrooms and fittings are original (1985). For the price they charge, its an awful option. Never again
This hotel is really tired and is situated in the 'ghetto' end of Perth. I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty. Bathrooms and fittings are original (1985). For the price they charge, its an awful option. Never again
8
Christopher
13 Jan 2025
·
Stayed 1 night
Noisy rooms are a bit outdated
Noisy rooms are a bit outdated
8
Agnes
19 Feb 2025
·
Stayed 4 nights
Choice of having balcony was good. It's small but at least gives opportunity to sit out in fresh air.
Choice of having balcony was good. It's small but at least gives opportunity to sit out in fresh air.
10
Audrey
26 Jul 2024
·
Stayed 3 nights
Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.
Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.
4
Tanmay
1 Apr 2023
·
Stayed 4 nights
Property is very old and carpet is smelly. Aircon stop working after some time and reset to 23 degrees , not good for summer day. Complained twice and nothing happened.
Property is very old and carpet is smelly. Aircon stop working after some time and reset to 23 degrees , not good for summer day. Complained twice and nothing happened.
6
Tahnee
4 Mar 2024
·
Stayed 2 nights
Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room
Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room
6
Nadia
31 Jul 2025
·
Stayed 5 nights
Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.
Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.
6
Andrea
5 Mar 2023
·
Stayed 7 nights
Good location but excessively loud aircon
Good location but excessively loud aircon
6
Ryan
16 Aug 2023
·
Stayed 6 nights
Overall a nice place, but four stars. The bathroom had a broken tap, shower head had blocked ends, so I had to clear them out. The bathroom was a shower/ bath combo. The bath is really old and stained. Could hear people in the next rooms. Could hear the plumbing from the next rooms through the walls. The AC wouldn't work so I had to open the door to the balcony. Could then hear all the noise from the city. Pillows are really uncomfortable. Bedding included a sheet, blanket and sheet wrapped into one. Housekeeping did not attend each day. Breakfast was nice, but only two types of juice, apple and tropical. Limited beers at the bar and they were expensive. Limited food options on the restaurant menu. Limited parking space. Don't have a 4x4 or SUV and try and park it down there. There was maintenance work going on in the lobby and at the front of the hotel with ladders and cables. Staff should have informed guests and incoming guests of work and hazards.
Overall a nice place, but four stars. The bathroom had a broken tap, shower head had blocked ends, so I had to clear them out. The bathroom was a shower/ bath combo. The bath is really old and stained. Could hear people in the next rooms. Could hear the plumbing from the next rooms through the walls. The AC wouldn't work so I had to open the door to the balcony. Could then hear all the noise from the city. Pillows are really uncomfortable. Bedding included a sheet, blanket and sheet wrapped into one. Housekeeping did not attend each day. Breakfast was nice, but only two types of juice, apple and tropical. Limited beers at the bar and they were expensive. Limited food options on the restaurant menu. Limited parking space. Don't have a 4x4 or SUV and try and park it down there. There was maintenance work going on in the lobby and at the front of the hotel with ladders and cables. Staff should have informed guests and incoming guests of work and hazards.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently praised as friendly, helpful and accommodating, with smooth check-ins and some issues resolved promptly. Responsiveness and housekeeping coordination can be uneven, phones sometimes go unanswered, and the self check-in feels impersonal to some.
Related guest reviews
10
Rachel
6 Apr 2025
·
Stayed 1 night
Lovely staff. Really helpful and accomodating.
Lovely staff. Really helpful and accomodating.
2
Pramila Clifford
20 Nov 2023
·
Stayed 7 nights
I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.
I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.
8
Veronica Girlie
12 Jul 2024
·
Stayed 1 night
The food was great, excellent service by staff members.
The food was great, excellent service by staff members.
8
Paul
11 Jan 2026
·
Stayed 1 night
Clean. Inner CBD and close to hospital. Very helpful staff
Clean. Inner CBD and close to hospital. Very helpful staff
8
Brian
16 Jul 2024
·
Stayed 3 nights
Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.
Only one lounge chair in room and no coffee table. There was plenty of room to put there. The self service checkin and checkout was impersonal. Limited dining choice was disappointing.
10
Christopher
9 Aug 2025
·
Stayed 1 night
The staff were excellent when we requested an upgrade to our room.
The staff were excellent when we requested an upgrade to our room.
4
Selina
1 Jan 2025
·
Stayed 1 night
It was cleaned to an ok standard but is in need of updating. The restaurant is very slow service with below average food and high prices but the breakfast is really good. The service is awful!! 24 hour reception took 27 calls prior to answering and was then told to come to reception to collect extra coffee/sugar because only one staff on duty. Check in and check was simple and efficient using self check in. Far too highly priced even for NYE for condition and service levels.
It was cleaned to an ok standard but is in need of updating. The restaurant is very slow service with below average food and high prices but the breakfast is really good. The service is awful!! 24 hour reception took 27 calls prior to answering and was then told to come to reception to collect extra coffee/sugar because only one staff on duty. Check in and check was simple and efficient using self check in. Far too highly priced even for NYE for condition and service levels.
6
Dayna
5 Jun 2025
·
Stayed 1 night
Mercure on Hay is a convenient location. Staff great on arrival and not to far to walk into town. Good restaurant available downstairs. Rooms need a revamp but old and tired looking. Didn't like I got charged an additional $40 at check-out for paying using a credit card and got told it was a booking fee from Expedia. Thankfully the checkout clerk advised that was incorrect and refunded it. If he wasn't there we wouldn't have known and been charged the extra.
Mercure on Hay is a convenient location. Staff great on arrival and not to far to walk into town. Good restaurant available downstairs. Rooms need a revamp but old and tired looking. Didn't like I got charged an additional $40 at check-out for paying using a credit card and got told it was a booking fee from Expedia. Thankfully the checkout clerk advised that was incorrect and refunded it. If he wasn't there we wouldn't have known and been charged the extra.
10
Graham
25 Nov 2025
·
Stayed 4 nights
The staff were great despite it being a very busy time for them with Ashes Test Match going on. Check-in was very smooth and the room was perfect for my needs.
The staff were great despite it being a very busy time for them with Ashes Test Match going on. Check-in was very smooth and the room was perfect for my needs.
10
Kate
23 May 2024
·
Stayed 1 night
The staff are excellent and extremely helpful even going out of their way to bring things to my room instead of me having to go down to reception and checking with me if I wanted housekeeping or anything that I needed as they were aware that I had infants- Thank you very much for going the extra mile and making my stay much more comfortable.
The staff are excellent and extremely helpful even going out of their way to bring things to my room instead of me having to go down to reception and checking with me if I wanted housekeeping or anything that I needed as they were aware that I had infants- Thank you very much for going the extra mile and making my stay much more comfortable.
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AI-generated summary based on recent guest reviews
Location
Central CBD location with easy access to buses (including the CAT), attractions, eateries and the hospital; many find it very walkable. A few noted the immediate area can feel rough at times.
Related guest reviews
6
Darren
6 May 2025
·
Stayed 6 nights
The staff were excellent, friendly and helpful. the outside envirnoment was unsafe at times with drunks and people sleeping rough.
The staff were excellent, friendly and helpful. the outside envirnoment was unsafe at times with drunks and people sleeping rough.
8
John
24 Sept 2023
·
Stayed 9 nights
Convenient to public transport, restaurants . Elizabeth Quay etc. Pleasant surroundings. There was some building maintenance occurring but minimal inconvenience . Very pleasant stay. All staff were very helpful.
Convenient to public transport, restaurants . Elizabeth Quay etc. Pleasant surroundings. There was some building maintenance occurring but minimal inconvenience . Very pleasant stay. All staff were very helpful.
10
Audrey
26 Jul 2024
·
Stayed 3 nights
Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.
Check in was guided Self Service and i checked out myself. My double bed was huge, clean and room was spacious. Big Bathroom with good warm water shower and amenities. The breakfast included was delicious and provided variety of cooked and fresh fruit, pastries etc. I had a wonderful view of St Mary's Cathedral and the Perth Hospital from my 9th floor balcony and window. Mercure on Hay is very central to all the sights and can walk there.
6
Nadia
31 Jul 2025
·
Stayed 5 nights
Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.
Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.
8
Clayton
12 May 2024
·
Stayed 2 nights
The Mercure Perth on Hay is conveniently located and reasonably price.
The Mercure Perth on Hay is conveniently located and reasonably price.
10
Lyndal
13 Feb 2025
·
Stayed 3 nights
Great location
Great location
8
Helen
3 Sept 2025
·
Stayed 2 nights
Great location.
Great location.
10
Terry
15 Dec 2024
·
Stayed 4 nights
Excellent location
Excellent location
10
Julie
23 May 2023
·
Stayed 1 night
We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.
We arrived really early as we had a show to attend in the hopes of just booking the car into a car park and going to the show then come back to check in, but to my surprise our room was ready and we were told we could check in and relax prior to the show. Situated in a walkable area, but there is a cat route right outside the entrance. Room was nice, although we did find an empty carton on top shelf in wardrobe but apart from that room was clean and fresh.Had a small balcony with nice view, no smoking allowed tho so it is a trip down to the front of hotel to have a smoke.We didnt eat at the restaraunt so cant say how the food was.Parking was limited and tight larger cars may have a tight squeeze.There is a Wilson parking area just up the road also. Although on a busy street noise level was fine, we slept well. Comfortable beds.
8
Mark
4 Jun 2023
·
Stayed 2 nights
After reading other reviews about cleanliness we found our room and communal arears very clean. Yes the hotel is a little dated but didn't concern us. There is a free bus service outside the hotel door that took us all around the city centre. Took a taxi from the airport but would take the train next time as it is only $5. Then the free Cat bus to the hotel.
After reading other reviews about cleanliness we found our room and communal arears very clean. Yes the hotel is a little dated but didn't concern us. There is a free bus service outside the hotel door that took us all around the city centre. Took a taxi from the airport but would take the train next time as it is only $5. Then the free Cat bus to the hotel.
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AI-generated summary based on recent guest reviews
Dining
Breakfast often receives positive comments for taste or variety, but dinner and room-service feedback is mixed with limited menus, slow service, and occasionally lukewarm dishes. Overall food quality ranges from very good to disappointing.
Related guest reviews
10
Andrew
27 Feb 2025
·
Stayed 1 night
Very good service and great food.
Very good service and great food.
6
Rachael
18 Jun 2024
·
Stayed 2 nights
Room was shabby but clean. Bed was very comfortable. Shower pressure was amazing. Even though there was a chromecast attached to the TV, and it said that it was available to use, I was told "none of them work and haven't in a long time." We were provided with one very small container of milk, and when I requested a few more, I was told "no, thats too much, I can give you 2." We drink a lot of coffee so ended up having to buy our own milk. We also ordered room service. We ordered 2 ham and cheese croissants and after an hour I called to see how long theyd be. I was told "oh sorry, we only have 1 croissant. Can I give you a toasted sandwich instead?" I said yes, but the sandwich is cheaper by $4 (as stated on the online menu) and was then told "oh its still a good price madam, its OK." When it arrived our dinner was barely toasted and the toasted sandwich was cold in the middle. We were charged $9 for each of the items (even though it stated the sandwich was $5), plus a $5 )room service fee. It took almost 1.5 hours and was cold. I was really looking forward to this getaway, it was for my birthday and the first time my partner and I had time away from the kids in a long time. We were left disappointed with our 2 night stay.
Room was shabby but clean. Bed was very comfortable. Shower pressure was amazing. Even though there was a chromecast attached to the TV, and it said that it was available to use, I was told "none of them work and haven't in a long time." We were provided with one very small container of milk, and when I requested a few more, I was told "no, thats too much, I can give you 2." We drink a lot of coffee so ended up having to buy our own milk. We also ordered room service. We ordered 2 ham and cheese croissants and after an hour I called to see how long theyd be. I was told "oh sorry, we only have 1 croissant. Can I give you a toasted sandwich instead?" I said yes, but the sandwich is cheaper by $4 (as stated on the online menu) and was then told "oh its still a good price madam, its OK." When it arrived our dinner was barely toasted and the toasted sandwich was cold in the middle. We were charged $9 for each of the items (even though it stated the sandwich was $5), plus a $5 )room service fee. It took almost 1.5 hours and was cold. I was really looking forward to this getaway, it was for my birthday and the first time my partner and I had time away from the kids in a long time. We were left disappointed with our 2 night stay.
4
Chris
1 Apr 2025
·
Stayed 5 nights
My room was in extremely poor condition. Although management claimed that renovations were underway, I saw no evidence of this. The bathroom was particularly unhygienic—the bathtub was dirty and stained, while the floor tiles’ grout, which should have been light grey, was nearly black. Several fittings were loose on the walls, and the shower tap was loose, allowing water to enter into the wall. On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead. Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience. Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.
My room was in extremely poor condition. Although management claimed that renovations were underway, I saw no evidence of this. The bathroom was particularly unhygienic—the bathtub was dirty and stained, while the floor tiles’ grout, which should have been light grey, was nearly black. Several fittings were loose on the walls, and the shower tap was loose, allowing water to enter into the wall. On the first day of our stay, my wife suffered from food poisoning and required medical attention from a nurse. As compensation, the hotel offered us six complimentary breakfasts. However, given our experience, we were unwilling to risk further illness and chose to dine elsewhere instead. Additionally, we prefer having breakfast in our room, but this hotel does not offer in-room breakfast service, which was an inconvenience. Overall, our experience was disappointing, and we expected a much higher standard of cleanliness and service.
6
Jarryd
27 Sept 2024
·
Stayed 1 night
Definitely not 4 Star! On the positive side the breakfast was terrific.
Definitely not 4 Star! On the positive side the breakfast was terrific.
8
Isla
26 Jun 2025
·
Stayed 2 nights
Great value for money. Huge room, and buffet breakfast was included and had great variety. Reception staff were very friendly and the check in/check out process was super easy!
Great value for money. Huge room, and buffet breakfast was included and had great variety. Reception staff were very friendly and the check in/check out process was super easy!
6
Allen
3 Aug 2025
·
Stayed 2 nights
When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.
When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.
6
Russell
1 Mar 2025
·
Stayed 1 night
Food options plain and limited dinner and breakfast both struggled to finish Rooms clean but basic
Food options plain and limited dinner and breakfast both struggled to finish Rooms clean but basic
10
Eva
19 Apr 2025
·
Stayed 1 night
Arrived to check in and was greeted from an amazing guy behind the desk who showed us how to use the kiosk to check in, absolutely great service, didnt catch his name tho. Loved how convenient the hotel was for us as we enjoyed dinner at kickn in seafood place. The morning buffet breakfast was also really delicious.
Arrived to check in and was greeted from an amazing guy behind the desk who showed us how to use the kiosk to check in, absolutely great service, didnt catch his name tho. Loved how convenient the hotel was for us as we enjoyed dinner at kickn in seafood place. The morning buffet breakfast was also really delicious.
10
Jan
3 Sept 2023
·
Stayed 1 night
Room price included breakfast - both were good value. Loved that we were able to turn of the aircon and open the balcony door for fresh air. Staff communication from Reception to housekeeping to Restaurant and Bar was welcoming, helpful, professional, responsive and friendly. We had lunch, dinner and breakfast in the restaurant and drinks from the bar. Faultless. Hotel was chosen for it’s easy walking distance to the Perth Concert Hall. Would absolutely stay again. One suggestion, a grab rail next to the toilet and on the inside wall of the shower would be helpful for people with limited physicality. Also, 2 drinking glasses in the room would be useful (1 glass, twin room) and a couple of extra pillows in the wardrobe could benefit. Thank you for the stay!
Room price included breakfast - both were good value. Loved that we were able to turn of the aircon and open the balcony door for fresh air. Staff communication from Reception to housekeeping to Restaurant and Bar was welcoming, helpful, professional, responsive and friendly. We had lunch, dinner and breakfast in the restaurant and drinks from the bar. Faultless. Hotel was chosen for it’s easy walking distance to the Perth Concert Hall. Would absolutely stay again. One suggestion, a grab rail next to the toilet and on the inside wall of the shower would be helpful for people with limited physicality. Also, 2 drinking glasses in the room would be useful (1 glass, twin room) and a couple of extra pillows in the wardrobe could benefit. Thank you for the stay!
8
Tammy
23 Sept 2025
·
Stayed 1 night
Room was clean and tidy and comfortable. The meals were not up to expectation, had lunch and dinner there. Service was quite poor for drinks, coffees and meals. Had to wait for long times to get served. We didn’t bother having breakfast there and went elsewhere.
Room was clean and tidy and comfortable. The meals were not up to expectation, had lunch and dinner there. Service was quite poor for drinks, coffees and meals. Had to wait for long times to get served. We didn’t bother having breakfast there and went elsewhere.
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AI-generated summary based on recent guest reviews
4
Kylie
1 Sept 2026
·
Stayed 2 nights
Wasn’t the best stay hear. Fair alarm went off the staff over the speaker hard to understand. Sounded like don’t evacuate as they couldn’t see the fire but we did anyway and once we reach the car park level we had trouble fining the right door to get out. Wouldn’t stay hear again
Wasn’t the best stay hear. Fair alarm went off the staff over the speaker hard to understand. Sounded like don’t evacuate as they couldn’t see the fire but we did anyway and once we reach the car park level we had trouble fining the right door to get out. Wouldn’t stay hear again
6
Rick
23 Aug 2026
·
Stayed 2 nights
The rooms are clean but they are showing their age overall. Comfortable beds are a plus but overall could do with a freshen up. Parking is a problem as there are limited spaces and they book quickly.
The rooms are clean but they are showing their age overall. Comfortable beds are a plus but overall could do with a freshen up. Parking is a problem as there are limited spaces and they book quickly.
10
Ian
12 Aug 2026
·
Stayed 3 nights
Good location. Parking under building was tight.
Good location. Parking under building was tight.
8
Malcolm
4 Aug 2026
·
Stayed 3 nights
Staff very helpful good position thus happy
Staff very helpful good position thus happy
10
Amy
31 Jul 2026
·
Stayed 1 night
Great location, lovely staff and overall great stay! Would happily visit again.
Great location, lovely staff and overall great stay! Would happily visit again.
Property policies
Check-in
Check-out
From 14:00 to 23:59
Before 11:00
FAQs about Mercure Perth On Hay
Is parking available at the property?
Self parking is available on-site for a fee of AUD 35 per night. Parking height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee of approximately AUD 29.5 per person.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee of AUD 50, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including some accessible public areas and facilities.
What is the location of the property in relation to key landmarks?
The hotel is centrally located in Perth, just steps from St. Mary's Cathedral and within a 5-minute walk of Perth Concert Hall. It is approximately 0.2 km from Central Law Courts and 0.3 km from Royal Perth Hospital.
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Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-11: 152.22932583538818USD
- 2026-10-12: 133.98215027938843USD
- 2026-10-13: 195.53600334344483USD
- 2026-10-14: 191.862777196167USD
- 2026-10-15: 177.92199063098144USD
- 2026-10-16: 133.44728256304933USD
- 2026-10-17: 155.78909648626708USD
- 2026-10-18: 130.3573384045105USD
- 2026-10-19: 176.10649804919433USD
- 2026-10-20: 229.1332573555298USD
- 2026-10-21: 216.64665545056152USD
- 2026-10-22: 184.31828511810303USD
- 2026-10-23: 143.47756359167482USD
- 2026-10-24: 166.01129516955567USD
- 2026-10-25: 129.31598816253663USD
- 2026-10-26: 143.63447085491944USD
- 2026-10-27: 175.47151903094482USD
- 2026-10-28: 207.67287650646975USD
- 2026-10-29: 192.8081600841675USD
- 2026-10-30: 138.62077134307862USD
- 2026-10-31: 152.9526067565918USD
- 2026-11-01: 130.6672988888855USD
- 2026-11-02: 143.62533029486085USD
- 2026-11-03: 210.02015868688966USD
- 2026-11-04: 190.5497425650635USD
- 2026-11-05: 168.98173844262695USD
- 2026-11-06: 151.78329720043945USD
- 2026-11-07: 138.8064219159851USD
- 2026-11-08: 123.60711154101563USD
- 2026-11-09: 150.25501602258302USD
- 2026-11-10: 182.44559582281494USD
- 2026-11-11: 196.64131192590332USD
- 2026-11-12: 187.08691983197022USD
- 2026-11-13: 181.051848USD
- 2026-11-14: 175.28915121514893USD
- 2026-11-15: 130.03231134399414USD
- 2026-11-16: 149.52317435296632USD
- 2026-11-17: 169.47660768206788USD
- 2026-11-18: 164.30006636425782USD
- 2026-11-19: 169.81044276361084USD
- 2026-11-20: 164.75208070178223USD
- 2026-11-21: 182.4240745787964USD
- 2026-11-22: 155.70459746557617USD
- 2026-11-23: 205.15443051763916USD
- 2026-11-24: 202.25907285266115USD
- 2026-11-25: 215.64787873132326USD
- 2026-11-26: 196.31845915905762USD
- 2026-11-27: 137.24648984359743USD
- 2026-11-28: 158.32688089880372USD
- 2026-11-29: 129.15032403811645USD
- 2026-11-30: 140.31518561065675USD
- 2026-12-01: 145.82087235699464USD
- 2026-12-02: 164.32266196514894USD
- 2026-12-03: 139.50329582739258USD
- 2026-12-04: 127.99643065042115USD
- 2026-12-05: 150.05053009783936USD
- 2026-12-06: 130.18835741641234USD
- 2026-12-07: 131.74539895721435USD
- 2026-12-08: 164.287788USD
- 2026-12-09: 215.88464652209473USD
- 2026-12-10: 165.405392USD
- 2026-12-11: 236.71542013726807USD
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's ALL ACCOR mobile app before check-in. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: AUD 500 per accommodation, per stay
This property's listed general deposit for incidentals is refundable via credit card after check-out, subject to the card issuer's processing times.
This property's listed general deposit for incidentals is refundable via credit card after check-out, subject to the card issuer's processing times.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Onsite parties or group events are strictly prohibited
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- WiFi is provided up to 1 MB for up to 4 devices.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Parking height restrictions apply.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for buffet breakfast: approximately AUD 35 per person
- Covered self parking fee: AUD 35 per night
- Early check-in fee: AUD 50 (subject to availability)
- Late check-out fee: AUD 50 (subject to availability)
- Rollaway bed fee: AUD 50.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Housekeeping
Banquet facilities
Services
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Express check-in/check-out
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Packed lunches
Family room
Snack Bar/Deli
Wheelchair Accessible (Limited)
Internet
Free wi-fi
Activities
Terrace