Mercure Perth On Hay

The room was clean, if a little dated. Expected to see some water in the fridge, and maybe some toothpaste provided, but that wasn't the case. Bed was quite comfortable. Conveniently located near Perth CBD. Niggles - USB charger on the GPO didn't work, reception staff member threw my credit card on the bench instead of handing it back to me (I had handed it to him), and the bedside light turned on and off if you moved in bed - might have a loose connection somewhere. Little bit noisy with other guests banging doors, but which hotel doesn't have this issue?

At check-in there was only 1 person. He had to attend to a gust and that took 20 mintes while I had to wait to be attended. I asked if he was the only person on the counter and he said that there was another in the office - but that person never came out to assist the back-log of people waiting. The restautant was no better. 1 staff member who took orders and then had to also do room service deliveries!!! So the restaurant service was non-existant when he was devivering room service. Very pleasant staff delivering a very poor level of customer servcie. I think it is a management issue (cost cutting) and not just a staff attitude problem. The room had very little furniture despite being a deluxe room. Aprt from the desk and chair, it had 1 lounge chair (not even a small couch or a sofa table). Not reflective for the price one pays for a deluxe room. The room also had silverfish, in the bathroom, by the coffee making table and bed. This property needs a full review.

I'ts my 2nd stay there and so far so good to me.I'm so comfortable on my stay

A little bit run down needs refurbishing small, but adequate close to City.

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