Best Western Inn

Comfortable bed, easy to park, close to foods

Really nice place. Loved the amenities. Offered juice and water, great breakfast.

I was in Redwood City for a medical procedure at Sequoia Hispital. The location was convenient, though at first glance, I was not sure what to expect, but once inside, I felt reasured that this was a typical BW property. Parking is shared with the restaurant next door (Stacks - so good), but adequate. The room was clean and the beds comfortable. Only downside was no elevator to the second floor, so we had to stay on the first floor since I couldn't do stairs after my procedure. I would definitely stay there again.

Considering we were there only one night, during the storm of the century, it was great! Pool closed but looked great for the summer, good weather guests. Staff help my husband and I right from the start! I am using a walker right now and they help me with doors and getting me to my room! Enough already, very nice staff!

Nice basic property with typical BW breakfast and amenities. Excellent shower! Good value for the area.

My son enjoyed the pool.

I liked the staff, the manager and the housekeepers. The pool area was very nice. I liked the breakfast room. I liked the cleanliness of the rooms and the comfortable beds. I liked how easy it is to park and that they don't charge for parking. The lighting in the room was good. There were also some nice updates in bathroom area. I have stayed in two different rooms at this motel. It might be me but there was a smell in both rooms that was off-putting. I don't think it was the smell of cleaning product and they don't take animals so I don't know.

Rooms were the cleanest rooms I have seen in a long time in any size hotel. Pool was nice, guests picking up their trash would have made it nicer, or having someone check the pool during the day to keep it clean. We were rudely woken up time to time again late into the night (past 1 AM) to loud people down in the pool area. Why were there people that late in the pool and why was no one telling them that it was closed? Windows in the room were not sound proof and we heard all sound in this room making it an almost awful nights sleep. We left early in the morning without checking out first, thinking we would come back for a minute and heat up our food before checking out, the cleaning lady was already cleaning our room and the door was wide open. What if our stuff had still been in there? Clear communication seems to be the issue with both circumstances.

When arrived front desk was very nice! Area for parking not the best, breakfast was decent, very noisy, we got poor sleep people above us were very loud until 2AM. Very pricy and can find something cheaper and better.

Breakfast was better than what I was expecting. Swimming pool nice and private.

Overall was ok. There was ants on the bath tub

Staff was very helpful sorting out a problem with using Expedia for the booking. Rooms were clean, but the odor from their disinfectant (I assume) was very strong when first entering the room. Overall pleased with the facility.

the room was very clean, the furniture looks like it came out of a homeless shelter, but the lighting and fixtures looked new. Staff were very nice. I paid 130.00 per night for two nights. Well worth the price for the Bay Area. Would stay there again.

Clean and comfortable

This is not a 5 star hotel but it is run with a 5 star mentality. The staff was very professional and they obviously care about the hotel and the property. The room was clean and the rest of the property was clean and well maintained. Great experience.

This property was absolutely horrible. My daughter and I didn't last even twenty minutes there before we were packing up for a long ride home. My daughter haid laid down in the bed only to jump up and out a few moments later by what she described as a bed bug. I called down to the front desk and explained what had happened. The night desk clerk said they had no other rooms (which was fine by me because to be honest I couldn't stay in any of those rooms after that) I was promised a refund of my money which would be handled by management in the morning. But that's not how it went. Instead it was relayed to me that I should have taken a picture of the bed bug and that they (the motel.people) were going to investigate the matter. Since then I've not heard of peep from them. Are 20 minutes stay in that flea infested room caused us to have to cut our trip short and for me to make a 3-hour trip an all-nighter because I was so exhausted I was falling asleep at the wheel. The last thing I wanted was to have to drive all night long yet I feel like I'm being accused of lying. This place is just scummy. I would pick anywhere else but here. If you have any issues they obviously won't handle it because all they care about is the money they don't care about customer service or being right or fixing to flea infestation that they have there obviously. I'm sure the county can help them along with that though.

I liked the staff, the manager and the housekeepers. The pool area was very nice. I liked the breakfast room. I liked the cleanliness of the rooms and the comfortable beds. I liked how easy it is to park and that they don't charge for parking. The lighting in the room was good. There were also some nice updates in bathroom area. I have stayed in two different rooms at this motel. It might be me but there was a smell in both rooms that was off-putting. I don't think it was the smell of cleaning product and they don't take animals so I don't know.

Me and my family got two rooms here, the hotel is clean and the staff are friendly! We loved their breakfast lots of options! Will book in the future

Room smelt horrible when we arrived. Sink did not drain, coffee maker did not work. Neighbors were loud until 5:00 AM

It was clean, and had a cool, effortless retro vibe.

Comfortable bed, easy to park, close to foods

No elevator this wasn't mentioned on trip advisor or wherever I booked through. I ended up re injuring my shoulder from carrying luggage up stairs to 2nd floor. Lobby looked nice but area to the rooms looked like an old run down cheap motel. Once inside room it smelled like old musty smell. Fridge inside room didn't work, toilet when flushed would make weird loud obnoxious noise. The fan in bathroom didn’t work walls were very thin that you could hear everything going on in next room. This is not wheelchair friendly hotel I couldn’t sleep and left so early at 2:30 am because it was horrible.

Nice basic property with typical BW breakfast and amenities. Excellent shower! Good value for the area.

Trains went by all night long, becoming more frequent early in the morning, around 5:30. Road traffic and people outside off their rooms were easily heard. I heard an alarm clock going off in a different room where I suspect nobody was staying because it kept going for at least 20 minutes. It was very clean, which is most important to me, and there was a bonus of a magnified, lighted mirror which was a nice touch.

the room was very clean, the furniture looks like it came out of a homeless shelter, but the lighting and fixtures looked new. Staff were very nice. I paid 130.00 per night for two nights. Well worth the price for the Bay Area. Would stay there again.

clean and quite

Rooms were the cleanest rooms I have seen in a long time in any size hotel. Pool was nice, guests picking up their trash would have made it nicer, or having someone check the pool during the day to keep it clean. We were rudely woken up time to time again late into the night (past 1 AM) to loud people down in the pool area. Why were there people that late in the pool and why was no one telling them that it was closed? Windows in the room were not sound proof and we heard all sound in this room making it an almost awful nights sleep. We left early in the morning without checking out first, thinking we would come back for a minute and heat up our food before checking out, the cleaning lady was already cleaning our room and the door was wide open. What if our stuff had still been in there? Clear communication seems to be the issue with both circumstances.

The room was cozy and comfortable, the staff were amazing the breakfast was good and varied.

It was clean, and had a cool, effortless retro vibe.

When arrived front desk was very nice! Area for parking not the best, breakfast was decent, very noisy, we got poor sleep people above us were very loud until 2AM. Very pricy and can find something cheaper and better.

I have to say the front desk people were very nice when we arrived and the morning after. However, we are very disappointed about 2 events that happened on the morning we checked out. First, we got an odd call at 6:45am that someone called "emergency services". My family was in bed. Second, my husband went to take a shower at 8am. A "service employee" walked into our room unannounced. We had the "do not disturb sign on the door" and I would think that they should have checked that the room was still occupied. These events ruined our stay here. We just wanted a nice relaxing stay for one night and this was very disappointing.

Considering we were there only one night, during the storm of the century, it was great! Pool closed but looked great for the summer, good weather guests. Staff help my husband and I right from the start! I am using a walker right now and they help me with doors and getting me to my room! Enough already, very nice staff!

Check in was easy and Jorge was great

The breakfast was excellent and the staff was friendly, especially the lady in charge of the breakfast area. It was very pleasant to have breakfast there and there was a wide choice of items.

This is not a 5 star hotel but it is run with a 5 star mentality. The staff was very professional and they obviously care about the hotel and the property. The room was clean and the rest of the property was clean and well maintained. Great experience.

This property was absolutely horrible. My daughter and I didn't last even twenty minutes there before we were packing up for a long ride home. My daughter haid laid down in the bed only to jump up and out a few moments later by what she described as a bed bug. I called down to the front desk and explained what had happened. The night desk clerk said they had no other rooms (which was fine by me because to be honest I couldn't stay in any of those rooms after that) I was promised a refund of my money which would be handled by management in the morning. But that's not how it went. Instead it was relayed to me that I should have taken a picture of the bed bug and that they (the motel.people) were going to investigate the matter. Since then I've not heard of peep from them. Are 20 minutes stay in that flea infested room caused us to have to cut our trip short and for me to make a 3-hour trip an all-nighter because I was so exhausted I was falling asleep at the wheel. The last thing I wanted was to have to drive all night long yet I feel like I'm being accused of lying. This place is just scummy. I would pick anywhere else but here. If you have any issues they obviously won't handle it because all they care about is the money they don't care about customer service or being right or fixing to flea infestation that they have there obviously. I'm sure the county can help them along with that though.

Best receptionist ever,very professional,wery welcoming and very polite

The room was cozy and comfortable, the staff were amazing the breakfast was good and varied.

Staff was great, very helpful.

I was so impressed. The decor of the building and facade was amazing. Nelson helped me thru the registration process. He is a terrific Ambassador for the Brand Best Western. The room was perfect, with the necessary amenities . The bed was perfect as were those comfy pillows. Thank you Best Western for our memorable stay.

Comfortable bed, easy to park, close to foods

Hotel was in poor condition and not a great location.

Accessible

I was in Redwood City for a medical procedure at Sequoia Hispital. The location was convenient, though at first glance, I was not sure what to expect, but once inside, I felt reasured that this was a typical BW property. Parking is shared with the restaurant next door (Stacks - so good), but adequate. The room was clean and the beds comfortable. Only downside was no elevator to the second floor, so we had to stay on the first floor since I couldn't do stairs after my procedure. I would definitely stay there again.

I am sorry to say that Redwood City is not immune to the issues associated with the dramatic upswing in vagrancy and homelessness. Two years ago, the RWC area appeared to have very few homeless people; while the numbers are still relatively low compared to other locations, the trend is clearly upward. I had an intoxicated man trying to enter my room at 5:30 am. The staff ran him off, but he somehow returned a second and third time, after which I called the police. I wish this man no ill-will, but my family's safety is and always will be my priority. The balance between treating people with compassion and keeping residents and guests safe is a delicate one. Good luck, California.

Trains went by all night long, becoming more frequent early in the morning, around 5:30. Road traffic and people outside off their rooms were easily heard. I heard an alarm clock going off in a different room where I suspect nobody was staying because it kept going for at least 20 minutes. It was very clean, which is most important to me, and there was a bonus of a magnified, lighted mirror which was a nice touch.

When arrived front desk was very nice! Area for parking not the best, breakfast was decent, very noisy, we got poor sleep people above us were very loud until 2AM. Very pricy and can find something cheaper and better.

Really nice place. Loved the amenities. Offered juice and water, great breakfast.

Nice basic property with typical BW breakfast and amenities. Excellent shower! Good value for the area.

The breakfast was excellent and the staff was friendly, especially the lady in charge of the breakfast area. It was very pleasant to have breakfast there and there was a wide choice of items.

I liked the staff, the manager and the housekeepers. The pool area was very nice. I liked the breakfast room. I liked the cleanliness of the rooms and the comfortable beds. I liked how easy it is to park and that they don't charge for parking. The lighting in the room was good. There were also some nice updates in bathroom area. I have stayed in two different rooms at this motel. It might be me but there was a smell in both rooms that was off-putting. I don't think it was the smell of cleaning product and they don't take animals so I don't know.

Nicer than expected and the breakfast was surprisingly good with amot of varieties

Me and my family got two rooms here, the hotel is clean and the staff are friendly! We loved their breakfast lots of options! Will book in the future

The room was cozy and comfortable, the staff were amazing the breakfast was good and varied.

When arrived front desk was very nice! Area for parking not the best, breakfast was decent, very noisy, we got poor sleep people above us were very loud until 2AM. Very pricy and can find something cheaper and better.

Breakfast was better than what I was expecting. Swimming pool nice and private.