Legacy Ottoman Hotel Istanbul Old City

Staff was amazing and helpful and so customer service oriented. Professional and courteous.

I stayed at Legacy Ottoman Hotel with two rooms booked — one for two people and one for three people, with one reservation made through a third-party provider. Despite the reservation clearly indicating three guests, we were given two double rooms. This issue was not identified during check-in, and no proper solution was offered afterward. No extra bed or alternative arrangement was provided, and three people had to stay in a room intended for two. The rooms are quite outdated, and the furniture appears worn. There were also maintenance concerns, such as a loose bathroom door frame. Some basic amenities were missing upon arrival and had to be requested multiple times before being provided. On a positive note, most of the staff were polite and helpful, and the housekeeping team did a good job. However, the service at check-in was not satisfactory, as the response to the issue lacked support and professionalism. Overall, the experience did not meet expectations, and the property would benefit from renovation and improved guest service at reception.

I went there on Ramadan. The Customer Service experience was wonderful every morning. I was sent my Breakfast to my room with unbelievable breakfast options. It was like a Breakfast for three people. I really loved it so much especially every day soup was amazing. I will write this place and recommend 100%.

Our stay at the Legacy Ottoman Hotel was initially very pleasant, thanks to the outstanding professionalism and kindness of the general staff. From the reception to the housekeeping crew, everyone was attentive and welcoming. However, the unprofessionalism we encountered from the management on our final day completely ruined the experience. During breakfast, I witnessed the hotel manager, Murat Demir, speaking to his staff in an incredibly arrogant and condescending manner. While the rest of the team was working hard to serve guests, he was busy reprimanding them loudly, blocking the buffet area, and creating a very tense atmosphere. It was disappointing to see the hard work of such a dedicated staff being undermined by his lack of leadership. Later, my son threw a small piece of food to a seagull. While I understand the rules, the way this manager intervened was unacceptable. He shouted "Don't do it!" and slammed the window shut aggressively. As soon as he realized we were Turkish, his tone immediately shifted. This "bossy" attitude toward foreigners and the sudden "backtrack" for locals shows a complete lack of genuine hospitality. It is a shame that the efforts of so many hardworking employees are sacrificed to one individual's ego.

Great location, staff super friendly and the best massage ever.