Is parking available at the property?

Yes, free self-parking is available on-site, but it is limited.

Does the property allow pets?

No pets are allowed at this property, including service animals.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 9:00 PM, and check-out is by 10:00 AM. Early or late check-in/check-out may be available upon request.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The property is centrally located in Hervey Bay, just a 4-minute walk from Urangan Pier and 13 minutes by foot from Reefworld Aquarium. It is also 0.8 mi from Hervey Bay Botanic Garden and 1.1 mi from Great Sandy Straits Marina.

Does the property have a swimming pool?

Yes, there are two outdoor swimming pools available, with access from 7:00 AM to 9:00 PM.

Are children allowed at the property?

Children are welcome, and up to 2 children aged 12 years and younger can stay for free when using existing bedding in the parent's or guardian's room.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for AUD 10 per night, and rollaway beds are available for AUD 65 per night. Advance request is recommended.

Oaks Hervey Bay Resort and Spa

Average nightly price at Oaks Hervey Bay Resort and Spa by month, last 12 months (USD)
Month	Average price
January	$270
February	$241
March	$219
April	$237
May	$189
June	$255
July	$314
August	$287
September	$336
October	$304
November	$268
December	$291

What guests think

Guests praise spacious apartments, great views, a walkable pier-side location at Oaks Hervey Bay Resort and Spa, but frequent pool closures disrupt access and disappoint swimmers, and several reviews report patchy Wi-Fi and some dated features.

Cleanliness and maintenance are mixed, with many spotless stays alongside reports of worn furnishings, odours, and the need for deeper cleaning. Rooms are large and comfortable, though some note awkward shower-over-bath setups, hard mattresses, and long internal walks. Service is widely praised as friendly and efficient, but a few guests experienced check-in, key-card, or booking communication hiccups. Expect roomy apartments and warm service, with potential inconveniences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools are repeatedly reported closed for renovations, causing long detours to the esplanade and limiting on-site recreation; when available, the pools are popular with families.

Related guest reviews

8

Mick

Sep 18, 2023

·

Stayed 2 nights

Pools under construction, not advised until after booking made

8

Eric

Jul 31, 2023

·

Stayed 5 nights

Great location but esplanade access lengthy with pool area under renovation (we were advised of renovation when booking) Staff at reception very helpful.

4

Veljko

Oct 12, 2023

·

Stayed 1 night

I was looking forward to use the swimming pool and I was surprised to see that the pool was closed and under renovation. When I was booking my stay here, there was no any mentioning about the pool being closed. Nevertheless you are still advertising the pool at this place. This is totally misleading and very, very disappointing.

4

Skye

Sep 25, 2023

·

Stayed 1 night

Very disappointed that we were not told that the entire pool area was closed off. Our 4 children were so looking forward to swimming while we were there. We were not notified by Wotif or the hotel. Then to top it off, builders started grinding tiles at 7am right outside our door. Very disappointed and will not be staying again.

10

Joy

Feb 2, 2025

·

Stayed 1 night

Amazing apartment Comfortable and very spacious Large bathroom Comfortable lounge in reception Beautiful swim pool Georgia was a delight and attentive in reception

10

Ondine Flavia

Feb 23, 2025

·

Stayed 2 nights

Always a good hotel to stay, good area, pool, close to the beach and pier, clean, quiet, safe parking, cooking facilities!

8

adam

Jul 18, 2025

·

Stayed 3 nights

Pool is great for smaller children.

10

Joseph

Dec 12, 2025

·

Stayed 2 nights

Beautiful pool. Odd process to get to room.

6

Carolyn

Jul 28, 2023

·

Stayed 4 nights

Thankfully the Tourism info centre gave me the details to drive around the back of the Hotel to get in, no entrance on the Esplanade. Bed was very comfy. kitchenette came in handy car parking gate didn't work with our card so had to get that fixed, then on the 3rd day our key card didn't work they had mucked our departure date up. no pool due to renovation but not once did we hear or see any work being done. there was a VERY long walk to the room, sometimes the lights would come on & sometimes not, it was a bit unsafe if you were on your own, needs a upgrade badly.

10

John

Oct 10, 2023

·

Stayed 3 nights

We enjoyed our stay at Oaks - the only downside was the pools were in the middle of being renovated It is in a great location by the water and the local pier and easy access to walking paths , Botanic Gardens and whale Watching The staff were great and we were given an upgrade to a higher level so we had ocean views

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found apartments very clean or spotless, but recurring reports mention stained or worn items, odours, pests, and areas needing a deeper clean or upkeep.

Related guest reviews

8

Andrew

Feb 28, 2026

·

Stayed 2 nights

We found the room was lovely and big, however it needs some TLC. The net curtains were ripped at the bottom and the balcony was growing weeds and moss. The outdoor furniture was very tarnished/rusty. The room could do with a deep clean and there were stains on the dining chairs. We did have a slight problem with tiny ants too. However it had everything we needed for a 3 night stay.

8

Lucinda

Aug 14, 2023

·

Stayed 1 night

Reception was great check in and check out was quick and easy. You were able to grab a coffee down stairs. Room service available. Cafe and dining areas close by. There were a couple of things the bins weren’t emptied when we arrived and a cockroach in one of the rooms. The spa bath had some sort of scum,.

10

Alistair

Nov 26, 2025

·

Stayed 1 night

Spotless and to a very high standard. Only complaint was we only had 1 night here. Breakfast at Salt Cafe superb.

10

Ashur De

Jan 20, 2023

·

Stayed 4 nights

The property was clean, safe and the view was absolutely stunning. The staff were friendly and helpful.

10

Jos

Aug 15, 2025

·

Stayed 2 nights

Had everything we needed, very clean and staff v helpful 😊

10

Mark and Sandra

Jan 17, 2023

·

Stayed 19,374 nights

Staff excellent Clean

6

Amy

Oct 5, 2025

·

Stayed 2 nights

Pool was great! Staff were nice, but never got back to us on late check out. Apartment was nice but the floors were not overly clean, stained towel. Wouldn't bother ordering room service, most of our order didn’t arrive, when it did turn up it was cold or missing things.

2

Tony

Aug 13, 2023

·

Stayed 3 nights

Room smelt like sewage and wasn’t notified pool wasn’t in use till we got there. Room service was very average amd there was no cleaning of room on daily occasions wasn’t included in price. So I am wondering what I paid over $200 a night for ?? Definitely won’t be back

10

Shauna

Feb 5, 2025

·

Stayed 7 nights

Apartment was a great size for a couple. Clean & comfortable. My only dislike was the very low water pressure.

4

Roderick

Apr 25, 2024

·

Stayed 2 nights

Run down and cleaning sub standard, stayed at many hotels and this one not good.

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AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious and comfortable with strong ocean or bay views, but several reviews cite weak or unreliable Wi-Fi, awkward shower-over-bath setups, some hard mattresses, dated elements, and occasional noise or long internal walks.

Related guest reviews

8

james

Nov 13, 2024

·

Stayed 2 nights

Comfortable stay with courteous staff. Spacious room but shower in round tub awkward and dangerous for elderly. Also floor transition s from rug to tile painful to step on. Overall enjoyable stay.

8

Richard

Oct 19, 2025

·

Stayed 2 nights

Spacious room, well appointed, tiny dishwasher though if many guests staying.

6

Julia

Jan 7, 2024

·

The Appartement was OK - not great but Ok: clean, spacious, and ok-equipped. What‘s important to know for international travelers: the WiFi does not work most of the time. Plus: there was no shower, but only a bath tub without shower curtain - nothing for tall people as your head will hit the ceiling… What we paid was not worth the stay.

8

Tracey

Oct 25, 2024

·

Stayed 2 nights

Didn’t like that they had overbooked. We had booked a one bedroom pool apartment. We were sent down a few stinking hot corridors to eventually find our room. We were put in a two bedroom apt but told if we touched any of the second room stuff we would be billed .. only had two thin bath towels. NO POOL TOWELS. It’s almost like an air b and b. Lounge good. Kitchen good. Shower has seen better days .. beds are super hard. Aircon only in lounge area. Doesn’t quite cool apt. We were put in a room that was directly next to the kids pool so didn’t feel we had privacy .. disappointed. It was one of the top rated hotels in hervey bay… Both restaurants out the front were very good. Great food.

10

Jodie

Sep 5, 2025

·

Stayed 2 nights

The room was spacious and comfortable.

10

lindsay

Jun 15, 2025

·

Stayed 2 nights

View was amazing and apartments so nice and cozy

8

HOCHEOL

Dec 12, 2022

·

Stayed 4 nights

Quiet place, nice and friendly staffs, nice restaurants near at the hotel, but the room facility is old and it requires renovation

8

Matthew

Oct 13, 2024

·

Stayed 1 night

Pretty good place, but the WiFi was atrocious! Couldn’t review maps or basic websites. Kept cutting in and out.

6

Sharon

Apr 10, 2023

·

Stayed 3 nights

Good view quite nice room. Pool area being done up with no egress through the front of the hotel- had to go out into back street. Restaurants on either side of the hotel both closed in Good Friday no where to eat! Noisy with people upstairs scraping furniture & kids running up & down. Only one set of lifts & very big property, so lots of walking.

10

Jared

Jun 7, 2025

·

Stayed 1 night

Check in was quick. Rooms were spacious and had a nice view of the ocean.

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AI-generated summary based on recent guest reviews

Service

Service is broadly praised as friendly, welcoming, and efficient at check-in, though a few guests reported booking mix-ups, key-card problems, or limited follow-up on requests.

Related guest reviews

10

Susanne

Jan 19, 2024

·

Stayed 2 nights

The staff were super helpful and friendly

10

clive

Oct 23, 2025

·

Stayed 2 nights

Roomy apartment and all staff were excellent - friendly and helpful.

10

Stephanie

Apr 5, 2025

·

Stayed 5 nights

Amazing hotel in beautiful Harvey Bay. Right near the Urangan Pier. Stayed a week and wanted to stay forever. Great relaxation spot with spa bath in the ensuite. Ocean view was the best choice. Staff were lovely and accommodating. Will definitely be back.

10

Jock

Oct 16, 2025

·

Stayed 1 night

Great room efficient check in etc.

10

John

May 19, 2024

·

Stayed 2 nights

great staff and very obliging, would stop there anytime if the price is right.

10

Jos

Aug 15, 2025

·

Stayed 2 nights

Had everything we needed, very clean and staff v helpful 😊

10

Rebecca

Feb 13, 2024

·

Stayed 2 nights

The room was as advertised so we were satisfied with our choice. The reason I chose this hotel and room was because it had a kitchen with a the mugs, plates and cooking utensils we might need which we definitely made use of. The room also had all the towels and things we needed, good foxtel channels and showers had great water pressure. Pool area was also great.

10

Sally N

Jun 27, 2025

·

Stayed 2 nights

Staff were very accommodating, friendly and happy to help. Great location. The ice machine on our level was broken, but I think it was from over use for icing many sore muscles and injuries of hockey players bodies. Our entire team stayed stayed for the Provincials hockey tournament and was perfect, although there wasnt a separate room for team or parent gatherings. The only complaint was the breakfast was over prices, the hotel next door had a great coffee and breakfast sandwich at a fair price and tasty!!

6

CRAIG

Feb 12, 2024

·

Stayed 1 night

From the UK. I stayed here in 2019 when travel for work and loved it. Returned in 2024 as part of our holiday traveling up the coast. When we arrived into our room my mum (62) tripped and fell over an elevated piece on the floor entering the bedroom area. She hurt her foot but not enough to report or seek help, but was very shocked and it really started our stay on a 'downer' (photos attached). We ended up putting a towel down on it. It should really be looked at. I slept on the sofabed, which having previously stayed a number of times, I knew was there. The staff wanted to charge me for extra bedding to use sofabed. Said to receptionist that the place seems to be lacking maintenance - she didn't seem to take much interest in specifics and moved the conversation along. Nice pool. Wouldn't rush back.

4

Olabode

Nov 10, 2024

·

Stayed 2 nights

The checkin experience was terrible, the keys did not work, the room number on the checkin instructions was different from the one with the hotel security, however the keys did not open either room! Generally, the hotel needs a facelift! The building looks old as well as the lifts and the rooms

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AI-generated summary based on recent guest reviews

Location

Highly walkable setting near the esplanade, Urangan Pier, and eateries, with scenic water views; during renovations, access routes to the esplanade were sometimes longer.

Related guest reviews

10

Mr Brett

Oct 16, 2025

·

Stayed 1 night

Clean, comfortable, great location to esplanade

8

Eric

Jul 31, 2023

·

Stayed 5 nights

Great location but esplanade access lengthy with pool area under renovation (we were advised of renovation when booking) Staff at reception very helpful.

10

Thomas

Dec 2, 2022

·

Stayed 19,328 nights

Right by the bay, restaurants, pier. Staff were great.

8

Natalie

Mar 1, 2023

·

Stayed 2 nights

Despite the pools being under construction with renovations, the staff were very friendly, informative and helpful. We were upgraded from a pool view on the ground floor to the 2nd floor with a view of the bay. The restaurants (Salt & Bayswater Hotel) are right in front of Oaks and provided expansive menus. Very clean and spacious apartment with more than adequate cooking facilities. Parking available at no extra cost. Great spot for hooking into the bike trail or esplanade for running/walking/cycling.

10

Ondine Flavia

Feb 23, 2025

·

Stayed 2 nights

Always a good hotel to stay, good area, pool, close to the beach and pier, clean, quiet, safe parking, cooking facilities!

10

Derek

Jan 6, 2025

·

Stayed 3 nights

Great property in a great location.

10

Sheree

Dec 4, 2024

·

Stayed 1 night

The pool view room was a great choice. Close to food options and a walk along the pier.

8

Liam

May 29, 2025

·

Stayed 4 nights

Enjoyable stay for 4 nights for a family of 4. Had an ocean view room and the view was superb. Close to the pier and flat areas to walk. Cafes and the Baywater Bar and Grill all close by. Room was clean and tidy but only weekly cleans meant we had to go to reception a number of times for fresh towels and kitchen supplies etc.

10

Justin

Oct 19, 2024

·

Stayed 1 night

Excellent property. Great views, walkable.

8

Katie

Nov 30, 2023

·

Stayed 2 nights

Great location.

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AI-generated summary based on recent guest reviews

Dining

Guests frequently note convenient cafes and restaurants adjacent to the property, with several praising Salt Cafe and Bayswater; a few felt breakfast pricing was high.

Related guest reviews

8

Lucinda

Aug 14, 2023

·

Stayed 1 night

Reception was great check in and check out was quick and easy. You were able to grab a coffee down stairs. Room service available. Cafe and dining areas close by. There were a couple of things the bins weren’t emptied when we arrived and a cockroach in one of the rooms. The spa bath had some sort of scum,.

10

Alistair

Nov 26, 2025

·

Stayed 1 night

Spotless and to a very high standard. Only complaint was we only had 1 night here. Breakfast at Salt Cafe superb.

8

Natalie

Mar 1, 2023

·

Stayed 2 nights

Despite the pools being under construction with renovations, the staff were very friendly, informative and helpful. We were upgraded from a pool view on the ground floor to the 2nd floor with a view of the bay. The restaurants (Salt & Bayswater Hotel) are right in front of Oaks and provided expansive menus. Very clean and spacious apartment with more than adequate cooking facilities. Parking available at no extra cost. Great spot for hooking into the bike trail or esplanade for running/walking/cycling.

8

HOCHEOL

Dec 12, 2022

·

Stayed 4 nights

Quiet place, nice and friendly staffs, nice restaurants near at the hotel, but the room facility is old and it requires renovation

6

Amy

Oct 5, 2025

·

Stayed 2 nights

Pool was great! Staff were nice, but never got back to us on late check out. Apartment was nice but the floors were not overly clean, stained towel. Wouldn't bother ordering room service, most of our order didn’t arrive, when it did turn up it was cold or missing things.

10

Sally N

Jun 27, 2025

·

Stayed 2 nights

Staff were very accommodating, friendly and happy to help. Great location. The ice machine on our level was broken, but I think it was from over use for icing many sore muscles and injuries of hockey players bodies. Our entire team stayed stayed for the Provincials hockey tournament and was perfect, although there wasnt a separate room for team or parent gatherings. The only complaint was the breakfast was over prices, the hotel next door had a great coffee and breakfast sandwich at a fair price and tasty!!

10

Ondine Flavia

Feb 24, 2023

·

Stayed 8 nights

Very nice view from the large balcony, spatious appartment with kitchenette, loved the japanese style bedroom, friendly staff at the reception. Loved the Bayswater Bar & Grill restaurant downstairs, great food. When I got back to Sydney I realised I forgot my dress in the hotel room and I called and they courried it back to me the next day. All in all was a very pleasant experience.

10

Conway

Mar 24, 2024

·

Stayed 1 night

Clean well managed ideal swim pools easy walking around and "Salt"resrurant a big plus

8

Liam

May 29, 2025

·

Stayed 4 nights

Enjoyable stay for 4 nights for a family of 4. Had an ocean view room and the view was superb. Close to the pier and flat areas to walk. Cafes and the Baywater Bar and Grill all close by. Room was clean and tidy but only weekly cleans meant we had to go to reception a number of times for fresh towels and kitchen supplies etc.

10

Cathy

Sep 18, 2023

·

Stayed 2 nights

Great for a couple of nights - plenty of casual eating options within walking distance.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $181	7 $167
8 $158	9 $157	10 $157	11 $157	12 $165	13 $165	14 $165
15 $165	16 $165	17 $167	18 $165	19 $198	20 $213	21 $392
22 $226	23 $199	24 $199	25 $199	26 $166	27	28
29 $166	30 $199

Oaks Hervey Bay Resort and Spa

Prices for Oaks Hervey Bay Resort and Spa

Monthly average prices

About this property

Location

Room options

Apartment, 3 Bedrooms, Pool View

Apartment, 3 Bedrooms, Ocean View

Apartment, 2 Bedrooms, Ocean View

Apartment, 2 Bedrooms, Pool View

Premier Apartment, 2 Bedrooms

Premier Apartment, 1 Bedroom

Apartment, 1 Bedroom, Ocean View

Penthouse, 3 Bedrooms

Premier Apartment, 3 Bedrooms

Apartment, 1 Bedroom, Pool View

Guest reviews of Oaks Hervey Bay Resort and Spa

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Hervey Bay Resort and Spa

Considering this hotel for your Hervey Bay trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1 $166	2 $199	3 $172	4	5
6 $184	7 $178	8 $285	9 $275	10 $275	11	12
13 $275	14 $275	15 $172	16 $172	17 $214	18	19
20	21	22	23	24	25	26
27	28	29	30	31