Chalet Ivy Hirafu, Niseko
From
$563
/ night
Select dates to see prices and availability
From
$563
/ night
About this property
Chalet Ivy offers top-notch services and amenities, ensuring guests experience utmost comfort. Maintain seamless communication using the complimentary Wi-Fi at chalet.Discovering Niseko becomes even more accessible, thanks to the shuttle am...
Location
Located in Kutchan, Chalet Ivy Hirafu is in the mountains. Niseko Tokyu Grand HIRAFU and Niseko Annupuri Gondola are worth checking out if an activity is on the agenda. Rusutsu Resort and Niseko-Shakotan-Otarukaigan Quasi-National Park are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snowmobiling.
Parking
Airport shuttle
Restaurant
Non-Smoking Rooms
Safe-Deposit Box
Cycling
Room options
2
Deluxe Room with Village View
Room details
2 Twin Beds
Sleeps 3
355 ft²
BalconyAir ConditioningHeatingSafety Deposit Box
5
Deluxe Onsen Suite with Hirafu Mountain View
Room details
1 King Bed
2 Twin Beds
Sleeps 4
592 ft²
Mountain ViewBalconyAir ConditioningHeatingKitchenetteHot Tub
5
Deluxe King Suite with Courtyard View
Room details
1 King Bed
Sleeps 3
581 ft²
BalconyAir ConditioningHeatingKitchenette
4
Grand Deluxe Onsen Suite with Mt. Yotei View (2-Bedroom Suite)
Room details
1 King Bed
and 2 Twin Beds
Sleeps 4
764 ft²
Mountain ViewBalconyAir ConditioningHeatingKitchenetteHot Tub
7
Penthouse, Yotei and Mountain View
Room details
1 King Bed
2 Twin Beds
2 Twin Beds
2 Twin Beds
1 Bunk Bed
2411 ft²
Mountain ViewBalconyAir ConditioningHeatingKitchenHot TubFireplace
1
Superior Twin Room with Courtyard View
Room details
2 Twin Beds
Sleeps 2
291 ft²
BalconyAir ConditioningHeatingSafety Deposit Box
1
Deluxe Twin Onsen Suite with Courtyard View
Room details
2 Twin Beds
Sleeps 3
592 ft²
BalconyAir ConditioningHeatingKitchenetteHot Tub
4
Grand Deluxe Suite with Hirafu Mountain View
Room details
1 King Bed
2 Twin Beds
Sleeps 4
646 ft²
Mountain ViewBalconyAir ConditioningHeatingKitchenette
3
Deluxe King Onsen Suite with Courtyard View
Room details
1 King Bed
Sleeps 3
592 ft²
BalconyAir ConditioningHeatingKitchenetteHot Tub
2
Superior Room with Hirafu Mountain View
Room details
2 Twin Beds
Sleeps 3
323 ft²
Mountain ViewBalconyAir ConditioningHeatingSafety Deposit Box
4
One Bedroom Suite with Mt. Yotei View
Room details
1 King Bed
Sleeps 3
517 ft²
Mountain ViewBalconyAir ConditioningHeatingKitchenette
1
Superior Twin Room with Mt. Yotei View
Room details
2 Twin Beds
Sleeps 2
323 ft²
Mountain ViewBalconyAir ConditioningHeatingSafety Deposit Box
1
Penthouse with Mt. Yotei View
Room details
2 Futon Beds
1 Queen Bed
2 Twin Beds
2 Twin Beds
Sleeps 8
2400 ft²
Mountain ViewBalconyAir ConditioningHeatingKitchenHot TubFireplace
1
Deluxe Twin Suite with Courtyard View
Room details
2 Twin Beds
Sleeps 3
581 ft²
BalconyAir ConditioningHeatingKitchenette
3
Superior King Room with Mt. Yotei View
Room details
1 King Bed
Sleeps 2
323 ft²
Mountain ViewBalconyAir ConditioningHeatingSafety Deposit Box
Guest reviews of Chalet Ivy Hirafu, Niseko
9.1
Superb
Based on 788 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At Chalet Ivy Hirafu, Niseko, travellers repeatedly praise the walkable location near the lifts and restaurants, friendly and proactive staff, soothing onsen and ski facilities, and clean, spacious rooms with comfortable beds and occasional views of Mount Yotei.
Read moreWas this helpful?
What guests think
At Chalet Ivy Hirafu, Niseko, travellers repeatedly praise the walkable location near the lifts and restaurants, friendly and proactive staff, soothing onsen and ski facilities, and clean, spacious rooms with comfortable beds and occasional views of Mount Yotei.
Breakfast is widely enjoyed but some guests mention crowded service areas or items running low toward the end of service. A couple of reviews also report waits for the ski shuttle and mixed impressions of dinner value. Expect a comfortable, ski focused stay.
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AI-generated summary based on recent guest reviews
Facilities
Frequent praise for the onsen, ski concierge and lockers, on site rental, a gym, and a convenient shuttle to the lifts. A few guests reported occasional shuttle delays.
Related guest reviews
10
Brett
Feb 15, 2025
·
Stayed 2 nights
Super close to slopes and food. The ski concierge was the best, lockers for all our gear and free shuttle right outside.
Super close to slopes and food. The ski concierge was the best, lockers for all our gear and free shuttle right outside.
10
Lindsey
Feb 26, 2026
·
Stayed 7 nights
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
10
Sarah
Jan 14, 2024
·
Stayed 3 nights
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
10
Travis
Mar 6, 2025
·
Stayed 5 nights
This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.
This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.
10
John
Feb 17, 2025
·
Stayed 7 nights
Brilliant chalet Staff are friendly and helpful Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed 5 min walk to the gondola, many restaurants, bars etc so close Not sure what else you could ask for Highly recommend
Brilliant chalet Staff are friendly and helpful Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed 5 min walk to the gondola, many restaurants, bars etc so close Not sure what else you could ask for Highly recommend
10
Chen En
Dec 30, 2024
·
Stayed 2 nights
Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay. Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime. Would definitely come stay again in the future.
Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay. Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime. Would definitely come stay again in the future.
10
Paruensul
Jan 25, 2025
·
Stayed 5 nights
Shuttle service to the mountain, they also will schedule shuttle service to local transportation services. Super helpful getting around.
Shuttle service to the mountain, they also will schedule shuttle service to local transportation services. Super helpful getting around.
10
Diana
Feb 24, 2024
·
Stayed 6 nights
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
10
han chun
Jan 12, 2024
·
Stayed 6 nights
整體的體驗是很好的，從出發前飯店便會聯繫詢問是否需要到歡迎中心進行接送到飯店的服務，地圖上雖然看起來距離很近，但需要在下雪的天候中拖著行李走動還是很辛苦的。這次入住的客房在低樓層晚上還蠻安靜的，房間內也有相當足夠的空間可以放置個人平時所需的用品，以及有相當多的衣架可供使用，盥洗用具也有提供。 飯店的早餐就是自助式的吃到飽的形式，日式及歐式餐點都有可依個人喜好做選擇。 每天上雪場飯店都有接駁巴士可以乘坐，回程也有。可以說在往來雪場給予很大的便利性，萬一裝備有啥問題或是身體有不適也可以快速地往返。在滑完一天之後，晚上的時間有溫泉可以舒緩身體的疲憊感，也有健身房可以伸展或訓練自己的身體。這次的雪季運氣不錯有滑到幾天的粉雪，整體的旅遊體驗是良好的。 在入住的當下就有預約了退房時的接送往歡迎中心的車次，讓最後一天要離開時也可以很輕鬆的坐上往機場的巴士，並順利地結束了今年的旅程。
整體的體驗是很好的，從出發前飯店便會聯繫詢問是否需要到歡迎中心進行接送到飯店的服務，地圖上雖然看起來距離很近，但需要在下雪的天候中拖著行李走動還是很辛苦的。這次入住的客房在低樓層晚上還蠻安靜的，房間內也有相當足夠的空間可以放置個人平時所需的用品，以及有相當多的衣架可供使用，盥洗用具也有提供。 飯店的早餐就是自助式的吃到飽的形式，日式及歐式餐點都有可依個人喜好做選擇。 每天上雪場飯店都有接駁巴士可以乘坐，回程也有。可以說在往來雪場給予很大的便利性，萬一裝備有啥問題或是身體有不適也可以快速地往返。在滑完一天之後，晚上的時間有溫泉可以舒緩身體的疲憊感，也有健身房可以伸展或訓練自己的身體。這次的雪季運氣不錯有滑到幾天的粉雪，整體的旅遊體驗是良好的。 在入住的當下就有預約了退房時的接送往歡迎中心的車次，讓最後一天要離開時也可以很輕鬆的坐上往機場的巴士，並順利地結束了今年的旅程。
10
Douglas
Jan 12, 2025
·
Stayed 7 nights
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
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AI-generated summary based on recent guest reviews
Cleanliness
Rooms and public areas are consistently clean and well maintained, with several guests describing them as spotless. Housekeeping standards appear reliable.
Related guest reviews
10
Lindsey
Feb 26, 2026
·
Stayed 7 nights
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
10
Susan
Feb 16, 2023
·
Stayed 7 nights
This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed. The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater! The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless. The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door. Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!! If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!
This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed. The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater! The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless. The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door. Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!! If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!
10
Rachael
Mar 1, 2025
·
Stayed 6 nights
Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there. Really friendly staff, and super helpful in the ski concierge. So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy. The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei. It’s within easy walking distance of all the shops and restaurants and cool food truck area. Really nice buffet breakfast too and nice peaceful onsens, which were never busy. If we came again for skiing we’d definitely stay here. Thanks for a great stay
Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there. Really friendly staff, and super helpful in the ski concierge. So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy. The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei. It’s within easy walking distance of all the shops and restaurants and cool food truck area. Really nice buffet breakfast too and nice peaceful onsens, which were never busy. If we came again for skiing we’d definitely stay here. Thanks for a great stay
10
Szuyi
Dec 29, 2025
·
Stayed 6 nights
Clean and very friendly English speaking staff.
Clean and very friendly English speaking staff.
10
EMI
Feb 17, 2022
·
Stayed 1 night
フロント、送迎とてもよかったです。スキーコンシェルジュは日本語伝わりにくい方もいましたが、皆さん親切でした。 お部屋も大浴場もとても清潔でした。 チェックアウト後もスキーロッカー使用させてもらえて助かりました。また利用したいです。
フロント、送迎とてもよかったです。スキーコンシェルジュは日本語伝わりにくい方もいましたが、皆さん親切でした。 お部屋も大浴場もとても清潔でした。 チェックアウト後もスキーロッカー使用させてもらえて助かりました。また利用したいです。
10
Seongyeon
Mar 3, 2025
·
Stayed 4 nights
2nd time staying at this location. Very friendly staff, clean facility, cozy spa, overall excellent experience.
2nd time staying at this location. Very friendly staff, clean facility, cozy spa, overall excellent experience.
10
Toshihiko
Jan 5, 2022
·
Stayed 2 nights
清潔感があってとても良い。 従業員も親切で、また泊まりたい。
清潔感があってとても良い。 従業員も親切で、また泊まりたい。
10
ZHUIZHUI
Mar 18, 2023
·
Stayed 7 nights
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
10
Glen
Feb 17, 2025
·
Stayed 5 nights
Friendly staff and a very clean and lovely hotel!
Friendly staff and a very clean and lovely hotel!
10
Jackson
Feb 1, 2024
·
Stayed 4 nights
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and modern with comfortable beds, practical layouts, and some offering Mount Yotei views. Guests also note they are well appointed and larger than expected.
Related guest reviews
10
Lindsey
Feb 26, 2026
·
Stayed 7 nights
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
10
MASAKO
Feb 6, 2024
·
Stayed 2 nights
スキーを目的に2泊しました。ゲレンデに近く歩けますがホテルより送迎もしてくれます。客室は広く新しいため清潔感があります。朝食も和洋食ビュッフェで美味しいです。スタッフの方々の気配りがとても良いです。夕飯は付けませんでしたが比羅夫坂でアラカルトでいただきました。他店舗と比べるとそこまで高価ではなく夕飯をいただくとこできました。
スキーを目的に2泊しました。ゲレンデに近く歩けますがホテルより送迎もしてくれます。客室は広く新しいため清潔感があります。朝食も和洋食ビュッフェで美味しいです。スタッフの方々の気配りがとても良いです。夕飯は付けませんでしたが比羅夫坂でアラカルトでいただきました。他店舗と比べるとそこまで高価ではなく夕飯をいただくとこできました。
10
Sarah
Jan 14, 2024
·
Stayed 3 nights
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
10
Rachael
Mar 1, 2025
·
Stayed 6 nights
Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there. Really friendly staff, and super helpful in the ski concierge. So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy. The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei. It’s within easy walking distance of all the shops and restaurants and cool food truck area. Really nice buffet breakfast too and nice peaceful onsens, which were never busy. If we came again for skiing we’d definitely stay here. Thanks for a great stay
Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there. Really friendly staff, and super helpful in the ski concierge. So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy. The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei. It’s within easy walking distance of all the shops and restaurants and cool food truck area. Really nice buffet breakfast too and nice peaceful onsens, which were never busy. If we came again for skiing we’d definitely stay here. Thanks for a great stay
10
Tobias
Mar 14, 2025
·
Stayed 1 night
Great mid price hotel for boarding at niseko, property was lovely. Beds were amazing, but after 26 hours of travelling, any bed would be!
Great mid price hotel for boarding at niseko, property was lovely. Beds were amazing, but after 26 hours of travelling, any bed would be!
10
Yuntao
Feb 20, 2025
·
Stayed 3 nights
very convenient location, spacious and modern room, friendly service, onsite onsen.
very convenient location, spacious and modern room, friendly service, onsite onsen.
10
John
Feb 17, 2025
·
Stayed 7 nights
Brilliant chalet Staff are friendly and helpful Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed 5 min walk to the gondola, many restaurants, bars etc so close Not sure what else you could ask for Highly recommend
Brilliant chalet Staff are friendly and helpful Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed 5 min walk to the gondola, many restaurants, bars etc so close Not sure what else you could ask for Highly recommend
10
han chun
Jan 12, 2024
·
Stayed 6 nights
整體的體驗是很好的，從出發前飯店便會聯繫詢問是否需要到歡迎中心進行接送到飯店的服務，地圖上雖然看起來距離很近，但需要在下雪的天候中拖著行李走動還是很辛苦的。這次入住的客房在低樓層晚上還蠻安靜的，房間內也有相當足夠的空間可以放置個人平時所需的用品，以及有相當多的衣架可供使用，盥洗用具也有提供。 飯店的早餐就是自助式的吃到飽的形式，日式及歐式餐點都有可依個人喜好做選擇。 每天上雪場飯店都有接駁巴士可以乘坐，回程也有。可以說在往來雪場給予很大的便利性，萬一裝備有啥問題或是身體有不適也可以快速地往返。在滑完一天之後，晚上的時間有溫泉可以舒緩身體的疲憊感，也有健身房可以伸展或訓練自己的身體。這次的雪季運氣不錯有滑到幾天的粉雪，整體的旅遊體驗是良好的。 在入住的當下就有預約了退房時的接送往歡迎中心的車次，讓最後一天要離開時也可以很輕鬆的坐上往機場的巴士，並順利地結束了今年的旅程。
整體的體驗是很好的，從出發前飯店便會聯繫詢問是否需要到歡迎中心進行接送到飯店的服務，地圖上雖然看起來距離很近，但需要在下雪的天候中拖著行李走動還是很辛苦的。這次入住的客房在低樓層晚上還蠻安靜的，房間內也有相當足夠的空間可以放置個人平時所需的用品，以及有相當多的衣架可供使用，盥洗用具也有提供。 飯店的早餐就是自助式的吃到飽的形式，日式及歐式餐點都有可依個人喜好做選擇。 每天上雪場飯店都有接駁巴士可以乘坐，回程也有。可以說在往來雪場給予很大的便利性，萬一裝備有啥問題或是身體有不適也可以快速地往返。在滑完一天之後，晚上的時間有溫泉可以舒緩身體的疲憊感，也有健身房可以伸展或訓練自己的身體。這次的雪季運氣不錯有滑到幾天的粉雪，整體的旅遊體驗是良好的。 在入住的當下就有預約了退房時的接送往歡迎中心的車次，讓最後一天要離開時也可以很輕鬆的坐上往機場的巴士，並順利地結束了今年的旅程。
10
ZHUIZHUI
Mar 18, 2023
·
Stayed 7 nights
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
10
Erlina
Jan 4, 2026
·
Stayed 2 nights
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
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AI-generated summary based on recent guest reviews
Service
Staff are repeatedly described as friendly, helpful, and proactive, with good English and thoughtful assistance from shuttle drivers and the front desk. A small number mentioned issues with shuttle coordination or service consistency.
Related guest reviews
10
Amy
May 23, 2025
·
Stayed 4 nights
Beautiful hotel in a fantastic location. Reception staff were incredibly professional and helpful.
Beautiful hotel in a fantastic location. Reception staff were incredibly professional and helpful.
10
Lindsey
Feb 26, 2026
·
Stayed 7 nights
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
10
Travis
Mar 6, 2025
·
Stayed 5 nights
This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.
This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.
10
Szuyi
Dec 29, 2025
·
Stayed 6 nights
Clean and very friendly English speaking staff.
Clean and very friendly English speaking staff.
8
Vu Yung
Dec 27, 2023
·
Stayed 6 nights
This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved. One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.
This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved. One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.
10
shing
Feb 14, 2024
·
Stayed 3 nights
Staff provided exceptional services beyond expectations.
Staff provided exceptional services beyond expectations.
10
Diana
Feb 24, 2024
·
Stayed 6 nights
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
10
Nate
Feb 27, 2025
·
Stayed 3 nights
Amazing stay! Staff was incredible
Amazing stay! Staff was incredible
10
トモコ
May 5, 2025
·
Stayed 1 night
スタッフの方たちは､皆親切です。 こちらのリクエストにもーこたえてくれるように…動いてくれます。 感謝です！
スタッフの方たちは､皆親切です。 こちらのリクエストにもーこたえてくれるように…動いてくれます。 感謝です！
10
Jackson
Feb 1, 2024
·
Stayed 4 nights
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
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AI-generated summary based on recent guest reviews
Location
Excellent position within easy walking distance of the Ace gondola and many restaurants, with shuttles available for added convenience. Ideal for ski access while staying close to Hirafu dining and shops.
Related guest reviews
10
David
Jan 13, 2023
·
Stayed 19,370 nights
The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!
The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!
10
Alex
Mar 2, 2025
·
Stayed 3 nights
My stay was great! Genuinely would be coming back to this place, it’s walking distance from the ace gondola/ welcome center, as well as walking distance from the downtown area, making it a solid base. Hotel staff were friendly and helpful, and breakfast was super solid too.
My stay was great! Genuinely would be coming back to this place, it’s walking distance from the ace gondola/ welcome center, as well as walking distance from the downtown area, making it a solid base. Hotel staff were friendly and helpful, and breakfast was super solid too.
10
Rachael
Mar 1, 2025
·
Stayed 6 nights
Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there. Really friendly staff, and super helpful in the ski concierge. So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy. The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei. It’s within easy walking distance of all the shops and restaurants and cool food truck area. Really nice buffet breakfast too and nice peaceful onsens, which were never busy. If we came again for skiing we’d definitely stay here. Thanks for a great stay
Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there. Really friendly staff, and super helpful in the ski concierge. So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy. The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei. It’s within easy walking distance of all the shops and restaurants and cool food truck area. Really nice buffet breakfast too and nice peaceful onsens, which were never busy. If we came again for skiing we’d definitely stay here. Thanks for a great stay
10
yuriko
Feb 8, 2025
·
Stayed 2 nights
久しぶりに宿泊しましたが、施設はもちろん、スタッフのホスピタリティーも最高でした。比羅夫坂の真ん中になってゲレンデ、ショッピング、食事にも利便性が高く満足できる宿泊となりました。また来ます。
久しぶりに宿泊しましたが、施設はもちろん、スタッフのホスピタリティーも最高でした。比羅夫坂の真ん中になってゲレンデ、ショッピング、食事にも利便性が高く満足できる宿泊となりました。また来ます。
10
David
May 2, 2025
·
Stayed 4 nights
walkable to the gondola and downtown restaurants. Friendly staff and a ride to our Sapporo shuttle was included.
walkable to the gondola and downtown restaurants. Friendly staff and a ride to our Sapporo shuttle was included.
10
John
Feb 17, 2025
·
Stayed 7 nights
Brilliant chalet Staff are friendly and helpful Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed 5 min walk to the gondola, many restaurants, bars etc so close Not sure what else you could ask for Highly recommend
Brilliant chalet Staff are friendly and helpful Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed 5 min walk to the gondola, many restaurants, bars etc so close Not sure what else you could ask for Highly recommend
10
Erlina
Jan 4, 2026
·
Stayed 2 nights
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
10
Guanson
Jan 7, 2024
·
Stayed 3 nights
The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.
The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.
10
Douglas
Jan 12, 2025
·
Stayed 7 nights
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
10
Milo
Jan 30, 2026
·
Stayed 4 nights
What an incredible place! Location, staff, dining and onsen were all amazing!
What an incredible place! Location, staff, dining and onsen were all amazing!
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AI-generated summary based on recent guest reviews
Dining
Breakfast is generally praised for taste and variety, though several reviews mention crowding or items running low near closing and occasional inconsistencies. Dinner feedback is mixed, with some loving it and others finding it not worth the price.
Related guest reviews
10
MIN FERN
Oct 3, 2024
·
Stayed 2 nights
The dinner and breakfast were sumptuous and superb. Waiters were very attentive and provided maximum attention. Place is very clean and new.
The dinner and breakfast were sumptuous and superb. Waiters were very attentive and provided maximum attention. Place is very clean and new.
8
Li
Jan 13, 2025
·
Stayed 3 nights
I booked three nights with half board. The breakfast was excellent, but dinner were not so great, not for the money we paid.
I booked three nights with half board. The breakfast was excellent, but dinner were not so great, not for the money we paid.
10
Lindsey
Feb 26, 2026
·
Stayed 7 nights
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Room was spotless, staff was very friendly and helpful. Love the holiday gift drinks and snacks, and the Lunar New Year celebration Love the onsen Love the 24/7 wine vending machine Love the ski locker room Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle. Love the view of Mt Yotei from the room Love the robes in the room Love the daily cleaning so trash in the room doesn't linger Love the recyclable water bottles Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
10
Robert Kai Fu
Mar 1, 2025
·
Stayed 4 nights
Definitely recommended if you going for winter sports during winter season. They provide their own winter sports equipments rental and they also have free shuttle to and from few of the ski area nearby. We really enjoy our breakfast everyday when we are there.
Definitely recommended if you going for winter sports during winter season. They provide their own winter sports equipments rental and they also have free shuttle to and from few of the ski area nearby. We really enjoy our breakfast everyday when we are there.
8
わかな
May 9, 2025
·
Stayed 1 night
ご飯がとても美味しかったです。特に夕飯は
ご飯がとても美味しかったです。特に夕飯は
10
Chen En
Dec 30, 2024
·
Stayed 2 nights
Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay. Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime. Would definitely come stay again in the future.
Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay. Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime. Would definitely come stay again in the future.
10
Erlina
Jan 4, 2026
·
Stayed 2 nights
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved. But overall satisfied and happy.
10
Jean-Marie
Mar 17, 2024
·
Stayed 5 nights
Very good breakfast and excellent location. Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
Very good breakfast and excellent location. Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
8
Yat Pang
Dec 1, 2024
·
Stayed 2 nights
Everything was perfect especially the crews. They were always ready to offer their help. The breakfast was a set instead of a buffet but the variety was wide enough and it covered almost everything. No complaints. The only thing they can improve was the differences between the breakfast on the 1st and 2nd day. The breakfast was a bit cold on the 2nd day. Also, we were brought to another room for breakfast because the main room was full and the room was a bit stuffy. The staff seemed not too familiar with the set as well. I needed to tell him what was missing.
Everything was perfect especially the crews. They were always ready to offer their help. The breakfast was a set instead of a buffet but the variety was wide enough and it covered almost everything. No complaints. The only thing they can improve was the differences between the breakfast on the 1st and 2nd day. The breakfast was a bit cold on the 2nd day. Also, we were brought to another room for breakfast because the main room was full and the room was a bit stuffy. The staff seemed not too familiar with the set as well. I needed to tell him what was missing.
10
Peter
Dec 23, 2022
·
Stayed 5 nights
It’s amazing. The staffs are extremely helpful and friendly. Breakfast is the best in town!
It’s amazing. The staffs are extremely helpful and friendly. Breakfast is the best in town!
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AI-generated summary based on recent guest reviews
10
Andrew
Mar 28, 2026
·
Stayed 5 nights
We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm
We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm
10
Kate
Mar 23, 2026
·
Stayed 7 nights
This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
10
Michael
Mar 18, 2026
·
Stayed 2 nights
Onsen was relaxing
Onsen was relaxing
10
Edward
Mar 15, 2026
·
Stayed 3 nights
Attentive staff and very clean. Onsen was great!
Attentive staff and very clean. Onsen was great!
10
Christine
Mar 9, 2026
·
Stayed 8 nights
Close to the slopes and offer bus to the lifts.
Close to the slopes and offer bus to the lifts.
FAQs about Chalet Ivy Hirafu, Niseko
Is parking available at the property?
Yes, free parking is available on-site.
Is breakfast offered at the hotel?
Yes, complimentary breakfast is provided for guests.
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is until 11:00. The front desk is open 24/7 for any requests regarding early or late check-in/check-out.
Are airport shuttle services available?
Yes, airport shuttle services are available. Guests can arrange transfers through the hotel.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms.
Where is the hotel located in relation to key landmarks?
Chalet Ivy is located in Kutchan, in the mountains, close to Niseko Tokyu Grand HIRAFU and Niseko Annupuri International Ski Area, making it ideal for skiing and outdoor activities.
What are the policies for guests staying with children?
Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age limit is not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
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- 2026-12-01: 354.02265340301517USD
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- 2026-12-04: 375.1853684628296USD
- 2026-12-05: 383.29177644744874USD
- 2026-12-06: 340.1628334387207USD
- 2026-12-07: 340.1611249273682USD
- 2026-12-08: 340.24272342956544USD
- 2026-12-09: 340.2660275244141USD
- 2026-12-10: 338.90987955322265USD
- 2026-12-11: 395.03068458892824USD
- 2026-12-12: 374.2277820199585USD
- 2026-12-13: 463.1497839596558USD
- 2026-12-14: 463.14746038421634USD
From November 1, 2024, an accommodation tax will be levied in Niseko Town, Hokkaido, Japan, and guests will be required to pay the fee at the front desk.
Check-in time starts at15:00Check-in time ends at23:59Check-out time ends at11:00Check-in must be done by someone who is at least 18 years old.
CheckIn Restrictions
Late check-out is available for a fee (subject to availability);
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room; Rollaway bed fee: JPY 10000 per night;
Dining
At Chalet Ivy Hirafu, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary English breakfast is served daily from 7 AM to 10 AM.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: JPY 150.00 per person, per night
- An effective city/local tax rate of 3.00 percent will be charged
Popular amenities
Parking
Airport shuttle
Restaurant
Non-Smoking Rooms
Safe-Deposit Box
Cycling
Services
Safe-Deposit Box
Luggage Storage
Designated Smoking Area
Self Laundry
24-Hour Front Desk
Concierge Services
Lockers Available
Ski Storage
Activities
Cycling
Horse Riding
Canoeing
Hiking
Fitness Center (nearby)
Parking
Parking
Airport shuttle
Free Parking
Area Shuttle (free)
Parking Onsite
General
Restaurant
Non-Smoking Rooms
Massage
Vending Machines
Family Room
Internet
Free Wi-Fi