Settanni Suites

The ad says it has a breakfast buffet. Arriving there we were told that the coffee was industrialized croissants in packages with cookies and a box of juice each. We questioned and the owner told us that there would be no buffet and that coffee is an "offer" and not necessarily included, but the ad says it is included. To make matters worse, the next morning we didn't wake up early because there was no coffee, we woke up scared with the owner invading the room without even knocking on the door saying that she had exhausted the daily schedule, we weren't even dressed. Imagine the embarrassment. Regrettable! I travel all over the world, something like this has never happened. Sad!

We were happy with the location and warm greeting from the owner's daughter, Stefania, on our first day. However, it seems she is more focused on her cooking classes than on managing the property. While they clean the rooms every day, the cleaning is often poor, and sometimes they don't clean at all, just providing new towels. The water and coffee are supposed to be complimentary, but if you don’t request them, they aren’t offered, and you won’t even receive clean cups. The breakfast included in our stay was served very late and offered a limited variety, which was disappointing. Overall, the staff does not prioritize customer service, which is frustrating. Given these experiences, I will look for a different place to stay on my next visit.

Perfect location near everything.

Staff is so nice and they treat you like a family.

Stefania was very nice and helpful. The room was recently renovated, clean and nicely appointed. Breakfast was very good. It was a short walk to the old town and restaurants. I only wish that the property was easier to identify when we arrived. Would recommend staying here when visiting Polignano a Mare