Rawls Motel Near Phoenix Airport

Big cracks in the door roaches everywhere

Great, quiet, convenient place to stay in Mesa. Highly recommend!

Was shown the room during check in and asked about the room not looking like the listing photos. I didn’t get an answer and he showed us another room that was the same. I decided to not fight it. The room was dated but I could handle the misrepresentation from the listing. The man, I’m assuming the manager, was otherwise quite nice. We had plans and left for a while. We were able to look around more after we returned to the property and it was absolutely filthy. There was clearly a bug problem. There were crumbs left over from a previous guess. The refrigerator was gross. Cigarette burns in the sheets. The shower was dirty. The manager refused a refund because he’d offered another room. Seriously doubt another would have been any better. He also denied that there were any bugs. Had to find other accommodations at the last minute. The place would have been fine, if a bit dated, for the three days if the cleanliness has not been abysmal. The listing photos are also an obvious bait and switch. I see now that there are earlier replies telling people that they have to book a studio for the updated rooms, but I did book a studio and was not checked into a nicer room. Instead we were told that the bugs we could see with our own eyes didn’t exist and denied a refund that shouldn’t have even been questioned.

We left a day early knowing we paid for an extra day - I didn’t care - the room was supposed to be “nonsmoking” but there was an ashtray in there and it REEKED of stale smoke. The towels looked crusty and old, I didn’t DARE to even attempt to take a shower because I didn’t want to touch the towels. The room was laughably damaged, it looked like someone had taken a hammer to the stove and refrigerator. The bed was uncomfortable and the pillows could barely be called that due to how thin they were - even trifolded they barely provided any support. And to top it off, the BUGS came out at night! Not one, not two, but THREE creepy crawlies (including what looked to be a small cockroach) came out in the bathroom during the middle of the night - NO THANKS! Hightailed it out of there. Gave the staff themselves low ratings because the woman that unlocked the doors for us looked at us like “why are you bothering me?” and the man that checked us in barely said 2 words to us. Completely unwelcoming - that should have been the first sign to run. NEVER AGAIN! Definitely a case of “buyer beware” / “you get WORSE than you pay for”. Gross - Gross - Gross. The photos on hotels.com looked like they had recently renovated - DEFINITELY NOT, at least not the room we stayed in… Feels like a case of “false advertising”…

I wouldn't stay here again, but it wasn't horrible. This property seems to cater to smokers. The first room I was given was a smoking room and smelled terribly. I requested a refund but was denied and instead offered another room that was the actual room I booked. I'm not sure if they did that on purpose, but it seems that they have "nice rooms" and smoking rooms. The room I stayed in was pretty decent and looked like the pictures.