Courtyard by Marriott Lansing

The hotel is being renovated. The elevators did not work. The key swipe machine not working

Room was not all the way clean. The couch had dust/dirty and handprints that had not been cleaned. There was dirt on the floor. Refrigerator was dirty inside. The door to the room had pieces of wood hanging off, the door into the bedroom of the suite also had wood hanging off. There was a very big gap under the door to the room. They did not give room keys, an employee had to let you into the room anytime you had to leave and come back. This is the second time I have stayed here and had the king suite be less than clean. Will not be back.

Great location

I cancelled my reservation. The key card door lock system was not working and a hotel perso had to unlock the door each and every time you had to get into your room. I didn’t want to have that inconvenience. So I cancelled .

The hotel was understaffed. There was no personnel available for the Starbucks or bar. The staff that was on site were professional and polite and assisted, however, there was no notification on the website when i made my reservation. I stayed in room 152. I did not receive standard room attention (towels, bed made, etc.) for the lenth of my stay. The drain in the shower was very slow and verged on over flowing daily. I had to call the front desk for fresh towels. Closet door was off track and inoperable. The light at the desk was inoperable. This was not up to my expectations for a Marriot property. Very disappointed. L. Wright