Name: Fairfield Inn and Suites Lansing West
Address: 810 Delta Commerce Drive, Waverly, Lansing, Michigan, United States of America, Lansing, Michigan, US
Price range: $79–$181 per night
Rating: 8.3

What guests think

Many guests praise the friendly staff and clean rooms at Fairfield Inn and Suites Lansing West, with several noting a convenient, quiet location and a solid breakfast, though recurring facility outages, especially the closed pool, dampen some stays.

Rooms are generally comfortable, but multiple reviews mention dated decor, musty odors, and maintenance problems like plumbing, hot water, and malfunctioning in-room amenities. Some guests also report housekeeping inconsistencies, unexpected parking fees or billing issues, and frustration when third-party bookings complicate changes or refunds. Overall, this is a practical stop for value seekers, but verify pool status and amenity details in advance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Recurring facility issues are noted, especially the pool being closed; some mention the gym closed or small, and broken ice machines. A parking fee is charged and not always disclosed clearly.

Related guest reviews

6

Lisa

Apr 17, 2023

·

Stayed 1 night

They charged a parking fee without advance notice

6

Jennie

May 18, 2025

·

Stayed 1 night

The property was in good location to alot of ammenities the big downfall of this property is no pool. I booked this hotel thinking it has pool cause it says it does so was very disappointed

10

William

Jan 27, 2023

·

Stayed 1 night

I like the location, value, and cleanliness of the property. The pool isn't open.

4

Jackie

Oct 17, 2024

·

Stayed 4 nights

We stayed 4 nights while visiting family. 3 of those nights there was a homeless person staying in the parking lot. I had requested housekeeping each day and only received it one day. And that was after specifically going to the front desk to ask again. Those little trash cans fill up fast with 4 people in a room. And why do they only give you 3 towels for a 4 person room? That drives me bananas! We only had 3 pillows per bed which is inconvenient when you're trying to sit in bed. It's the little things that separate the comfortable, nice hotels from the basic hotels. Was told there is no pool on site when actually they do have a pool but it was inoperable. The air handler was exceptionally noisy whole running. The ice machine was also broken while we were there. Breakfast was typical except there was no fruit available. No microwave in the room either, weird. Overall it was a clean hotel. And the front desk people were very friendly. But I would try another hotel in the area before staying here again.

10

Brooke

Mar 10, 2025

·

Stayed 1 night

Staff was very friendly & helpful. Room was clean and comfortable. Breakfast was delicious with a variety of both hot and healthy options available. Ice machine was broken but staff was happy to provide bagged ice from a freezer when asked. The pool was down for repairs which was disappointing since the Expedia description said there was a pool. I would gladly stay here again.

2

Matthew

May 22, 2023

·

Stayed 1 night

Pool was out of order and Hotels.com doesn't list. For refunds hotel cannot help you. You have to deal with Hotels.com. Took over 3 hrs total on phone to get refund.

6

Dmitriy

May 11, 2023

·

Stayed 1 night

Dated rooms (depressing color scheme - dark yellowish, small closet for storage), minimum furniture. Breakfast being prepared by night shift attendant who doesn't really care (no fresh/hot coffee) and kitchen lady showed up 1/2 hr. late. One more thing, they charge for parking - $3.00 With tons of space available on the property and nearby, they automatically charge for parking, without even asking if you driving or came by the cab. You'll find out about that when they send a final bill.

2

Maryjayne

Aug 22, 2023

·

Stayed 2 nights

Water leaking poor amenities gym lacked towels pool out of service very disappointed

8

Ursula

Jul 3, 2023

·

Stayed 2 nights

Entire staff was very friendly (young man at front desk is excellent), breakfast selections were awesome, and we will likely stay at this Fairfield again. That said, the pool and gym were closed the entire weekend due to maintenance, our room had no toilet paper (front desk brought some to us right away when we asked), and the bathtub looked like it could use some bleach. This is the worst Fairfield we've stayed at in the Midwest, but one of the best hotels we've stayed at in Michigan...would've gave 5 stars if the pool and gym were available.

6

Tanganykia

Nov 17, 2025

·

Stayed 3 nights

The room is outdated... we had issues with plumbing the sink and toilet... no microwave in our room and the refrigerator froze anything you put in it... and there is no swimming pool.... will never stay at this location again!

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews say rooms and common areas are very clean. A few report hallway odors or isolated bathroom and corridor cleanliness lapses.

Related guest reviews

8

Ann

May 20, 2023

·

Stayed 3 nights

Too many things not working and the smell in the hallway was bad for 3 of the 4 days of our stay.

10

Michaela

May 4, 2025

·

Stayed 1 night

Great stay! Clean and staff were friendly. Breakfast was great!

2

Mitchell

Mar 19, 2023

·

Stayed 1 night

No shampoo in shower, they claim it’s on order Bathtub and sink did not drain, had to bathe in dirty water from not draining Buffet missing food. Dirty hallways and carpet in room Will not stay here again.

10

Shonta

Sep 15, 2025

·

Stayed 2 nights

Staff were extremely nice and professional! Rooms were clean and comfortable.

10

Jillaine

Mar 28, 2025

·

Stayed 1 night

Great experience at Fairfield West. Mia was exceptionally kind and helpful at check-in. Property was very clean. The breakfast and breakfast staff were wonderful. We will return if we are in the area !

10

charles

Nov 29, 2025

·

Stayed 1 night

Staff was awesome. Room was very clean. This place will be our first choice when we come to town.

6

Neerac

May 6, 2025

·

Stayed 2 nights

I appreciated the wide continental breakfast selections and the clean accommodations.

10

Edna

Mar 2, 2025

·

Stayed 1 night

The place was clean and convenient to a lot of things!

10

Jaclyn

Dec 3, 2024

·

Stayed 1 night

Very clean

8

Ursula

Jul 3, 2023

·

Stayed 2 nights

Entire staff was very friendly (young man at front desk is excellent), breakfast selections were awesome, and we will likely stay at this Fairfield again. That said, the pool and gym were closed the entire weekend due to maintenance, our room had no toilet paper (front desk brought some to us right away when we asked), and the bathtub looked like it could use some bleach. This is the worst Fairfield we've stayed at in the Midwest, but one of the best hotels we've stayed at in Michigan...would've gave 5 stars if the pool and gym were available.

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Rooms

Many find the rooms comfortable, but several mention dated decor, musty odors, and maintenance problems (drains, hot water, HVAC noise), plus inconsistent in-room amenities like missing microwaves or malfunctioning fridges. Occasional noise from other guests is reported, while some note quiet stays.

Related guest reviews

8

John

Sep 23, 2025

·

Stayed 2 nights

Newly renovated rooms and public areas but still under construction on other floors.

6

lisa

May 27, 2025

·

Stayed 2 nights

The hotel itself was fine. Our room was VERY clean. I am one of those people that wipe everything down before moving in and I was extremely impressed how clean it was. Unfortunately, there was a softball tournament going on and the hotel was filled with extremely inconsiderate people. Blaring music at 5:30am, slamming doors at all hours, yelling in the halls and running through the hotel like it was a play gym.

8

cynthia

Apr 19, 2023

·

Stayed 1 night

All was well except my shower/tub had an adjustable height shower head without a knob to tighten. The shower head was perpetually bent to the left when used. The actual tub faucet was hanging out into the tub by a few inches. I wasn’t there long enough to report it until I left. Anyone cleaning that bathroom would have known it needed maintenance.

6

Sallie

May 30, 2025

·

Stayed 1 night

I don’t think I would stay there. The hot water heater did not work.

6

Laura

Oct 7, 2024

·

Stayed 1 night

It was sufficient. The room had a very musty smell.

6

Annie

Jun 10, 2024

·

Stayed 1 night

I paid for a room with a king bed and we were given a room with 2 full beds instead. Hotel management said all other rooms with a king bed were either full or out of service. They said if I would\'ve booked through them they could have given me a discount but there was nothing on their end they could do since, "I booked through a third party." I tried to contact Expedia customer service about the issue, but I could only find a chat box which was not helpful and the problem was never resolved. I was never notified about this change before check in and feel like I should be compensated for the inconvenience.

4

Jackie

Oct 17, 2024

·

Stayed 4 nights

We stayed 4 nights while visiting family. 3 of those nights there was a homeless person staying in the parking lot. I had requested housekeeping each day and only received it one day. And that was after specifically going to the front desk to ask again. Those little trash cans fill up fast with 4 people in a room. And why do they only give you 3 towels for a 4 person room? That drives me bananas! We only had 3 pillows per bed which is inconvenient when you're trying to sit in bed. It's the little things that separate the comfortable, nice hotels from the basic hotels. Was told there is no pool on site when actually they do have a pool but it was inoperable. The air handler was exceptionally noisy whole running. The ice machine was also broken while we were there. Breakfast was typical except there was no fruit available. No microwave in the room either, weird. Overall it was a clean hotel. And the front desk people were very friendly. But I would try another hotel in the area before staying here again.

8

Sheree

Feb 5, 2023

·

Stayed 1 night

The pool was closed, so the kids were bummed, but it did state it was closed on the website. The rooms were clean. 1 room in our group had no microwave. 1 room in our group the drawers would not stay closed on the dresser, but all in all it was worth the money.

6

Tanganykia

Nov 17, 2025

·

Stayed 3 nights

The room is outdated... we had issues with plumbing the sink and toilet... no microwave in our room and the refrigerator froze anything you put in it... and there is no swimming pool.... will never stay at this location again!

10

Marlene

Jun 15, 2024

·

Stayed 2 nights

Good hotel. Clean with comfortable beds. Hot breakfast. Quiet.

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Service

Staff are frequently described as friendly and helpful with smooth check-ins. Some guests report housekeeping inconsistencies and frustrations around billing, cancellations, or refunds tied to third-party bookings or facility closures.

Related guest reviews

2

Krys

Mar 5, 2023

·

Stayed 1 night

Told me the pool is closed AFTER I checked in and said no refunds.

2

Ellen

Nov 11, 2025

·

Stayed 1 night

I tried to cancel and after many phone calls and over an hour I gave up. Even talked to the front desk and he couldn’t help me because I booked on line. I gave up it was sooo frustrating!!!

2

Linh

Mar 12, 2025

·

Stayed 1 night

I reserved my room and paid via Expedia, yet Fairfield invoiced me again. Following a phone call, they promised to credit my account, but instead, I received another charge. After trying to contact them for a resolution, they neglected to return my call. A subsequent attempt to reach them was met with an unanswered phone call. This disappointing experience has led me to decide against staying at Fairfield in the future.

2

Patricia

Aug 28, 2023

·

Stayed 3 nights

The day before I arrived Lansing had a huge storm, and many were without power. When I arrived at the hotel I was informed that the hotel had no rooms because of the power issue. By the time I arrived, every hotel in the Lansing area was full because of the number of hotels that were without power. I would have appreciated a call and then I could have made alternate reservations. It could be the best hotel in the world and I would not stay there again because of this issue. The front desk clerk was very nice when she told me the bad news, and I understand that she was just the messenger

10

Shonta

Sep 15, 2025

·

Stayed 2 nights

Staff were extremely nice and professional! Rooms were clean and comfortable.

10

Jason

Apr 9, 2025

·

Stayed 1 night

The staff Was great Teresa was outstanding at the front desk

10

Jillaine

Mar 28, 2025

·

Stayed 1 night

Great experience at Fairfield West. Mia was exceptionally kind and helpful at check-in. Property was very clean. The breakfast and breakfast staff were wonderful. We will return if we are in the area !

8

Michelle

Oct 15, 2025

·

Stayed 1 night

Mary at the front desk was so helpful and friendly. The hotel was quiet and clean. The workout room was good enough.

8

Troy

Mar 31, 2025

·

Stayed 1 night

The property was kept up nicely and the staff were all very friendly. We have booked our stay in two different bookings so the were supposed to clean our room after the second day but no one cleaned it but I am guessing that it wasn’t clear on the paperwork.

10

Michael

Dec 6, 2024

·

Stayed 1 night

Easy check in. Friendly and professional staff at checkin.

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Location

Guests often find the location convenient to restaurants and shopping, with several noting a quiet or safe area and easy access.

Related guest reviews

8

Bruce

Aug 21, 2025

·

Stayed 3 nights

Staff was very nice and cordial and helpful. Breakfast included was very good and tasty. Everything was hot and ready to go. Maybe adding muffins would be nice. Work out room was very small. Room was clean and tidy but needs updating. Area was quiet too which was appreciated.

8

Elizabeth

Jul 3, 2023

·

Stayed 1 night

Nice motel, clean and quiet, easy to find. Staff not overly friendly though, on check in they woman didn’t smile, welcome me, or tell me about their breakfast service. Not real frie- same way with the morning staff other than the sweet woman who tends the breakfast food. She was sweet. I like friendly people, makes a difference!

8

David

Apr 2, 2025

·

Stayed 1 night

Good aera lots of restaurants snd stores

10

Douglas

Apr 2, 2023

·

Stayed 1 night

Great staff - great location!!

8

kathleen

Oct 21, 2024

·

Stayed 1 night

Good stay, safe area.

10

William

Jan 27, 2023

·

Stayed 1 night

I like the location, value, and cleanliness of the property. The pool isn't open.

8

Sandy

Jan 14, 2023

·

Stayed 19,370 nights

The property was at a convenient location.

10

Edna

Mar 2, 2025

·

Stayed 1 night

The place was clean and convenient to a lot of things!

10

Justin

Jun 30, 2023

·

Stayed 1 night

Best stop along the highway

6

Dinesh

May 11, 2023

·

Stayed 1 night

Property is client. Area around is very quite. There are many restaurants around. Few of them are within a walking distance. Staff was friendly

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as hot, well stocked, and tasty with decent variety. Others mention limited selection or occasional quality and restocking issues.

Related guest reviews

8

Bruce

Aug 21, 2025

·

Stayed 3 nights

Staff was very nice and cordial and helpful. Breakfast included was very good and tasty. Everything was hot and ready to go. Maybe adding muffins would be nice. Work out room was very small. Room was clean and tidy but needs updating. Area was quiet too which was appreciated.

6

Mark

Mar 6, 2023

·

Stayed 1 night

Kids were loud the pool was closed and the breakfast had waffles that u put in the toaster. They should have lower prices for what they offer.

10

Michaela

May 4, 2025

·

Stayed 1 night

Great stay! Clean and staff were friendly. Breakfast was great!

10

Aruna

Aug 6, 2024

·

Stayed 1 night

Clean property.. Staff was very pleasant and friendly. Breakfast was great. Beds were comfortable

10

Thomas

May 26, 2025

·

Stayed 1 night

Breakfast was well stocked even in the last hour. Dining area was clean.

10

Jillaine

Mar 28, 2025

·

Stayed 1 night

Great experience at Fairfield West. Mia was exceptionally kind and helpful at check-in. Property was very clean. The breakfast and breakfast staff were wonderful. We will return if we are in the area !

6

Neerac

May 6, 2025

·

Stayed 2 nights

I appreciated the wide continental breakfast selections and the clean accommodations.

4

Lou

Oct 16, 2023

·

Stayed 5 nights

We stayed for a week, was hoping to come back to relax in a pool, no pool, no discount, they asked if we want daily room service or every other day, we said every other did not come till last day of stay. Breakfast food was not bad, one day the sausage were still frozen. The staff over all were friendly and nice.

8

Crystal

Dec 28, 2022

·

horrible choice of breakfast

10

Marlene

Jun 15, 2024

·

Stayed 2 nights

Good hotel. Clean with comfortable beds. Hot breakfast. Quiet.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$94
February	$91
March	$92
April	$99
May	$118
June	$93
July	$112
August	$96
September	$119
October	$120
November	$108
December	$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $91	15 $98	16 $100	17 $94	18 $107	19 $108
20 $79	21 $86	22 $104	23 $104	24 $95	25 $168	26 $181
27 $82	28 $92	29 $105	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $104	2	3 $146
4 $123	5 $125	6 $127	7 $154	8 $153	9	10
11 $154	12 $128	13 $136	14 $154	15 $170	16	17
18 $129	19 $125	20 $123	21 $117	22 $118	23 $113	24 $130
25 $112	26 $125	27 $114	28 $130	29 $129	30 $118	31 $125

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Hearing Accessible (Transfer Shower)

Suite, 1 King Bed with Sofa Bed

Room, 2 Queen Beds

Room, 1 King Bed

Room, 1 King Bed, Hearing Accessible (Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Accessible Bathtub

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about Fairfield Inn and Suites Lansing West

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Prices for upcoming dates