Extended Stay America Suites - San Francisco - San Carlos

Only down side was no lobby after 11pm. Need to call 0 (not 000 as sign says) for corporate, then they call someone to check you in. Took extra 30mins. Otherwise unremarkable.

Parking was fine, didn’t use the kitchen

THIS PROPERTY WAS EVERY CLOSE TO FREEWAY-BENEFIT. STAFF CHECKED ME INTO 3 ROOMS- FIRST 2 ROOMS ALREADY HAD SOMEONE INTHEM AND 3RD ROOM HAS 1 REGULAR COUCH AND 1 BED. I PAID FOR A ROOM WITH 2 BEDS. COMMERCIAL DRYER HAD HORRIBLE SCREACHING NOISE COMING FROM IT AND HOUSEKEEPING TRIED TO COME IN THE ROOM NUMEROUS TIME WHILE WE SLEPT. SLEPT PART OF THE TIME IN MY WORK VECHILE DUE TO BEING SO UNCOMFORTABLE.

Convenient location, easy and free parking.

Mercedes (front desk) was super helpful, professional & friendly. Check in was a breeze. The location is quiet & there were plenty of parking spaces available. It’s also only a few minutes drive to hwy 101. I will definitely stay again at this property.

WiFi sucks. You have to pay to use. No one is there to talk about maintenance issues.

It’s quiet and on site laundry helps. The refrigerator kind of noisy at night. Probably cuz it’s old. Otherwise a good place to stay.

The bathroom bathtub was very dirty. You have to ask for towels because they don’t give you enough. You have to ask for soap and shampoo, which is normally provided. The hallways smelled like food. The luggage mover was beyond difficult to work. The automatic front doors into the lobby did not Work. The staff did not ask if we enjoyed our stay or was everything ok…. absolutely nothing. Will never return.

This is my second time staying at this property! The staff is so friendly ! They just need to work on the wifi! Otherwise for the price everything is great!!

We had to stay an extra night for tests unexpectedly and were trying to find a hotel at the last minute with a decent price and dog-friendly. The person working at the desk was so accommodating and helpful! There was lots of parking (not common in this area) and were able to get food delivery easily. Room was roomy and very clean. Highly Recommend!

Good location. Room was bit dirty and felt it wasn’t occupied for a bit. Had to get full new set of linen for second night as it was bit stuffy.

It was very nice but there are areas in the bathroom ceiling that needs fixing. The floor was very stick as well. The room was lovely, though

Both of the rooms that I stayed in smelled awful, like mildew. Causing our luggage to pick up the smell of the musky rooms. The inside of this property has never been remodeled for decades.The surrounding area outside is safe with no suspicious activity. The hot coffee that the hotel provides in the morning is made using TAP water, which is very unfortunate.

Truly terrible. Roaches in kitchen all over the place. Wash room stinks like vomit. The front desk says it a motel don’t expect a hotel kind of treatment. Checked out without refund.

Definitely needs to be refreshed. Room had old food on floor and only one person at checkout desk so had to wait some time

The property smelled old (like it had sewer problems) and the room had a lingering cigarette smell. I had to purchase lysol to try to clear the smell and feel some sort of cleanliness to the room. The staff was great!! Very professional and accommodating. I let them know i wasn't satisfied and they switched my room. It was a little better but not by much. I didnt expect much and got exactly that...not much.

Pro: Great location. Con: Mostly self-service experience. Room services won't be done if not asked. Trashes won't be taken away if not asked. We even saw a full trash can, left by the previous guest in the room. Well, I think they can definitely have done it better.

No daily room cleaning, homeless in and around hotel

This property is a life hazard when it comes to cleanliness. My bed sheets had a lot of stains on them, I asked the front desk for cleaning services and they said they will only clean your room after you stay for 2 weeks, I said I will pay for it but they never cleaned my room even with me paying for it. Will never stay at this hotel. Trusted the online reviews but apparently online reviews are not accurate.

Everything was as expected. However I did find a few spiders in the bath tub. No worries I handled it.

The curtain didn't entirely cover the window so that the light from the parking lot shone into the room. There was no one at the desk when I came in and three people ahead of me waiting to check in.

We had to ask for dishes & pans. No kitchen dish cloths. Had to ask for shampoo & dish soap - no cream rinse.

The water pressure could’ve been better in the shower. Also, the bed was a bit hard.

Was told there would be some kind breakfast and nothing but a dang old muffin really. Stay was not great, family disappointed and the view of the room was terrible. Facing some old tree and junk yard. All around bad

Would not stay there again. Very small room. Bed and pillows are not comfortable. Vending machine wasn’t working. Interior is very old.

The rooms come fully equipped with a full kitchen yet they don’t provide you not even a cup or spoon. The so-called breakfast is a joke. A coffee urn and some granola bars.

Front desk agent was very abrupt. Tried being lightheaded with him and he warmed up “fairly” after a few attempts but I guess that’s just your average customer service to expect these days. Room had one missing door on the closet one im kinda particular about things being closed and the curtain was somewhat broken. Overall it was just ok. Probably wouldn’t stay again unless I had to.

My stay here was good and acceptable, not to fancy but very clean. The bed was average and the room was spacious. The service was not terrible but not exceptional. This hotel was good for the value.

The tv didn’t work in the room and I was supposed to get a refund for it, they never sent it.

neighbors were somewhat noisy

The curtain didn't entirely cover the window so that the light from the parking lot shone into the room. There was no one at the desk when I came in and three people ahead of me waiting to check in.

Checked out Thursday morning at 6am on duty hotel desk was slightly rude and dismissive

I had to wait for someone to come to the desk when I arrived after 5 hours of travel. The person was busy in the back room and asked me to take a seat. No shampoo, conditioner, shower gel, shower cap, moisturizer, coffee, cups, glasses, or coffee machine in the room. Ad says fully equipped kitchen. I called the front desk for items, and shampoo, hard soap, coffee machine, and utensils were delivered. No conditioner, shower gel, shower cap, or moisturizer. The front desk claimed it was aginast the law to have these items in the room. I could not use the shower; there was no handle to hold on to or a rubber anti-slip mat in the shower. It is unsafe for a senior like myself. There also wasn't a hand extension for the shower. I was told by the person at the front desk they do not provide it in any of their rooms. I have a medical procedure in the morning and cannot take a shower beforehand. This should be reported as an unsafe hotel to Cal Osha or other authorities. Ad says Free Breakfast- it's free coffee and a muffin. Perhaps the verbiage should be changed. This should also be posted on the Expedias/ Stay America website and it wasn't. Shameful. I want a refund!

Great front office staff esp Monika. Love my stay

Great place to stay. Property manager Amal and front desk people Crystal , Elicia, Robert are excellent. Recommend to everyone traveling to the Bay Area.

They make it real easy to extend your stay or if you need help with anything. Super Friendly!

Evening manager was very courteous and professional forgot name of young guy?

The night clerk was the most friendliest hotel clerk I've ever met at it was 11pm. Loved the cozy king size bed and fluffy pillows.

Front desk agent was very abrupt. Tried being lightheaded with him and he warmed up “fairly” after a few attempts but I guess that’s just your average customer service to expect these days. Room had one missing door on the closet one im kinda particular about things being closed and the curtain was somewhat broken. Overall it was just ok. Probably wouldn’t stay again unless I had to.

The front desk drivers license scanner pulled incorrect information from the license. I was very worried because I was flying out very soon. After spending about 5 hours navigating various government sites, it was determined that the hotel scanner gave wrong information. When the front desk was imformed, they were unapologetic.

Good area, you can drive to many restaurants near by.

Felt like i was being watched, it was eerie. But overall good for parking and close to SFO which is what i needed.

I stayed there for a company event near by and it was perfectly located, safe, clean and had everything I wanted!

Clean and quiet, next to a large office building so there was plenty of parking. i got the feeling there were many permanent residents living there but not sure. Not a problem anyway. The area surrounding the place was pretty quiet as it was a weekend and most places were closed save a few restaurants that might be in walking distance. i would stay there again.

Hotel was great. Everything is very easy to access

Convenient location, easy and free parking.

Mercedes (front desk) was super helpful, professional & friendly. Check in was a breeze. The location is quiet & there were plenty of parking spaces available. It’s also only a few minutes drive to hwy 101. I will definitely stay again at this property.

I have stayed at many EXT properties, San Carlos is by far my favorite. Clean, great location, next to shopping, food, parks and dog friendly.

Close to the freeway

Not bad at all very convenient location

Staff was nowhere to be seen in the morning for the front desk and the breakfast option that it says it’s included it’s a joke. The coffee taste more like water then coffee and they just have one fruit and like two different bread options with coffee or hot chocolate.

The breakfast was sub-par. Very disappointed. Would not stay there again.

Hotel seems good but spoiled by little cheap things. Breakfast was advertised, but actually consisted ONLY of instant oatmeal in a plastic cup. (After I checked out, I was told there were muffins in a cupboard, out of sight!) Big surprise, for a business hotel, there were no USB charging ports, nor any charging bricks to loan or rent. Since I assumed there would be, I didn’t bring a charging brick, and could do no work! No shampoo provided except if you ask. Overall, basically good but spoiled by little corner cytting

Good property, quiet, staff was receptive. Their breakfast options are extremely limited.

There were bugs and spiders in the room. Also its a no breakfast hotel

Both of the rooms that I stayed in smelled awful, like mildew. Causing our luggage to pick up the smell of the musky rooms. The inside of this property has never been remodeled for decades.The surrounding area outside is safe with no suspicious activity. The hot coffee that the hotel provides in the morning is made using TAP water, which is very unfortunate.

The rooms come fully equipped with a full kitchen yet they don’t provide you not even a cup or spoon. The so-called breakfast is a joke. A coffee urn and some granola bars.

This was a good stay. The only thing we would have liked to see different would be the breakfast. They say breakfast included, but it was muffins and granola bars. Other than that, everything was good.

Have to wait for a front desk agent! Wait ranges from 5-10 minutes. Limited breakfast bar. Coffee and oatmeal packets and that’s all.

as expected. breakfast is actually just coffee and snacks, which is ok.