Name: SpringHill Suites by Marriott Charlotte / Concord Mills Speedway
Address: 7811 Gateway Lane, Concord, North Carolina, United States of America, Concord, North Carolina, US
Price range: $123–$325 per night
Rating: 8.4

What guests think

At SpringHill Suites by Marriott Charlotte / Concord Mills Speedway, guests repeatedly praise the friendly staff and convenient location near restaurants, Concord Mills, PNC events, and the speedway, while feedback on room condition, cleanliness, and facilities is mixed.

Many visitors find rooms clean, comfortable and fairly spacious, but others report dated interiors, odors, maintenance problems with showers and AC, and traffic noise affecting sleep. Breakfast ranges from excellent and well stocked to poor or inconsistent, with some items unavailable or lukewarm. Facilities notes include an indoor pool that is sometimes closed or unheated and a lack of backup power during an outage. Expect friendly service and convenience, with variability in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

The indoor pool receives mixed feedback: some enjoyed it, while others found it closed, unheated, overly chlorinated, or poorly ventilated. Several reviews also noted a power outage with no backup generator.

Related guest reviews

6

Temitayo

Jan 21, 2025

·

Stayed 3 nights

Pros: The only thing I love about this hotel is its nearness to Texas Roadhouse & other restaurants. You can just walk across from the hotel. Cons: Staff is okay but could be better. After our 2nd night, we noticed the roof was leaking water in the bathroom and bedroom through the fire alarm (not safe). We told the office and guess what, the toilet in the room above us was plugged and was leaking through the roof of our bathroom & bedroom (poppy water). Unbelievable! Then we lost power and they don't have any generator for back up. Even after we switched rooms later, the next room was as bad, water just kept leaking out of the shower doors. No thank you.

8

Trisha

Mar 24, 2025

·

Stayed 2 nights

I like that the property was literally a walk away from Texas Roadhouse and the rooms were clean; however, the indoor pool need some renovation. It wasn’t ventilated properly.

10

John

Apr 24, 2023

·

Stayed 1 night

Pool was closed only bad thing.

4

Ella

Mar 18, 2025

·

Stayed 1 night

The photos are misleading. The hotel is very dated. The ceiling in the pool area is moldy. The pull out bed in our room had crumbs on it and was not made up. The hotel location was adjacent to a major highway and was very loud in the room. Breakfast was not good. There was no fresh fruit, yogurt and the juice machine was broken with no alternative drink options provided other than milk, tea or coffee. I asked about other options and was directed to the drinks available for purchase. We expected more from this hotel as it was a more expensive option and a part of the Marriott chain.

8

Hannah

Feb 16, 2024

·

Stayed 1 night

Great stay with friendly staff. Only drawback was the pool was NOT HEATED.

10

Eltina

Apr 16, 2025

·

Stayed 1 night

Too much chemical in pool. Could barely swim it was so strong.

10

Brittany

Jul 1, 2024

·

Stayed 2 nights

Everything was great! Our room was clean, staff were all extremely nice & helpful. The pool & breakfast were both great! We used both every day we were there. 10/10.

6

Lauren

Oct 11, 2024

·

Stayed 1 night

We chose this property for the indoor pool but it wasn’t made clear that the pool wasn’t heated! My kiddos could barely stand the temperature of the pool.

8

Otniel

Jan 20, 2025

·

Stayed 1 night

It was accesible and a lot things around it. We dint like that they don’t have a backup generator there was a power outage. No hot breakfast no light to get ready. Besides that everything else was smooth.

10

Jennifer

Aug 7, 2025

·

Stayed 1 night

Great pool

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Cleanliness

Many guests found the property clean, but there are recurring lapses such as hair or used items in bathrooms, odors, stained or worn surfaces, ants/bugs, and dusty vents or dirty elevators. Housekeeping consistency varies.

Related guest reviews

10

Jason

Nov 2, 2025

·

Stayed 2 nights

Very clean and modern. Great location. Really good continental breakfast included. Staff were friendly. Check in/out was easy. Would definitely stay there again.

2

Jessica

Feb 21, 2024

·

Stayed 1 night

My husband and I stayed there for bout 2/3 hours before we had to leave. We seen bugs in the room and stains on bed. Tried to talk to management bout it as we were leaving and all they said was “have a good night”. Would NEVER recommend anyone stay there!!!

10

Lesli

Jul 30, 2025

·

Stayed 1 night

Clean and pleasant

10

Marie

May 17, 2025

·

Stayed 1 night

Very clean, staff friendly and helpful

2

RACHEL

Dec 31, 2025

·

Stayed 2 nights

I was expecting a better quality hotel considering it has Marriott in the name. The front desk staff and other staff were friendly. However, the rooms are by two noisy highways into the night, there was a used washcloth dried up in the shower, the glass shower door was off the track, towels were like sandpaper and the shower soap caused irritation. Breakfast was so horrible that we didn’t even eat there the second day. There were dry bagels with no cream cheese (asked the main desk), no fresh fruit, canned scrambled eggs, & bacon dripping with grease. The rest was carbs but (nothing fresh) except for one kind of yogurt, milk and a juice machine. The elevator floors and walls were dirty and we watched an employee using a Mr. Clean white eraser with no water attempting to clean the walls and elevator door, basically smearing the dirt. The elevator floors were never mopped in the three days we were there. We won’t be staying again and may not try another Staybridge again.

10

Angela

Nov 23, 2025

·

Stayed 1 night

Room was very clean, bed was very comfortable and staff were very nice.

2

charnae

Oct 12, 2025

·

Stayed 1 night

Infested with ants. Horrible stay

10

Jack

May 20, 2025

·

Stayed 1 night

Great staff and super clean and well kept.

8

Marcus

Mar 18, 2024

·

Stayed 1 night

The vent in the bathroom has never been cleaned all the dust build up was coming out of the vent

2

Kambria

May 9, 2025

·

Stayed 1 night

Dirty

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Rooms

Suites are often roomy with comfortable beds, though layouts can feel tight in places. Multiple guests report dated decor, AC or plumbing quirks, and highway noise that can disrupt sleep.

Related guest reviews

6

Shelley Woods

May 15, 2025

·

Stayed 2 nights

Initially put in a room with a broken AC unit, it took a while to realize because we were in and out a lot. When reported to the front desk we were moved to a different room. This was great, except the AC made a constant tapping sound. Time to invest in some new AC units!

10

Matthew

Jun 16, 2024

·

Stayed 1 night

Friendly staff, large rooms

6

jacinta

Jun 19, 2025

·

Stayed 1 night

The beds were very comfortable!

8

Tamla

Oct 18, 2024

·

Stayed 1 night

Overall very good. Quick stay. A little loud by the highway.

10

Amanda

Oct 6, 2025

·

Stayed 3 nights

Room was great. Bed was comfy. Walking distance to food and a short drive to Charlotte motor speedway.

8

Randall K

Oct 26, 2025

·

Stayed 1 night

Plumbing issues in our room. The only way to get warm water was to turn on the cold. Vanity sink and the shower backed up and took 1/2 hour to drain. The room was Noisy

8

Bunyamin

Oct 10, 2025

·

Stayed 1 night

Clean, pleasant, and large rooms, but it's time to remodel the cabinets; they are old.

4

Robert

Aug 13, 2023

·

Stayed 4 nights

There was so much road noise from the freeway outside the 1st-floor room that we had to wear earplugs to get any sleep. The AC unit rattled as it turned on, ran, and turned off, waking us all night. The bed was so close to the TV stand that I had to turn sideways to get by.

8

Max

Feb 4, 2024

·

Stayed 1 night

The bed was so close to the closet that you had to turn sideways to pass. The heating unit did not have a thermostat so the temperature was impossible to regulate. That is the primary reason I didn’t give a higher rating.

6

Curtis

Jul 27, 2024

·

Stayed 1 night

Room was chopped up. Big area but tge way it was layed out you had 12 inches from the foot of the bed to the closet. We stayed in 207. Nice but they lay put terrible.

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Service

Staff are frequently described as friendly, accommodating, and helpful with requests and room changes. Some reports cite rude or unresponsive front-desk interactions, an overbooking that left a party without a room, and a key issued to an occupied room.

Related guest reviews

10

Samanta

Apr 8, 2024

·

Stayed 2 nights

Timothy checked us in and he was very pleasant. The room was nice and clean. It was so close to restaurants and shopping area. So convenient close to the highway also. I really enjoyed my stay here.

10

Jazzmin

Nov 20, 2024

·

Stayed 2 nights

Timothy and the other staff were great! Nice place to stay.

10

Mary

Aug 31, 2025

·

Stayed 2 nights

The staff were all excellent! The check in process was so easy and the person who handled that was so nice and helpful! Very friendly!! Every staff that I encountered were super friendly!

6

Fitzroy

Jul 27, 2025

·

Stayed 3 nights

Your young staff at the desk has not good business Etiquette. One of our friends was given a key card to a room that was Is occupied someone could of gotten hurt with that mistake. I will not be going back to that hotel

8

Kristy

Aug 6, 2025

·

Stayed 3 nights

We were awakened one night during our stay by the loudest noise possible at 3:24 in the am. It was incessant and was so loud that the hardware in the bathrooms were shaking. We called down to the front desk who did come in our room and look around only to tell us that they could definitely see why we were concerned but simply left and never returned. A short while later, the sound stopped but we lost a good half an hour sleep that night and still have no explanation as to what the jackhammering sound was.

2

Agustin

Jul 11, 2024

·

Stayed 1 night

We got to the hotel late after a sports event, and we had reserved two rooms. When we wanted to check in, we were told the hotel was fully booked and they only had one room for us. The lady at the check-in desk didn’t really apologize, find any solution or offer any alternative. Half of our party had to scramble to find another hotel 1 hour away, wit small kids. Terrible experience.

2

Kamen

Jan 21, 2024

·

Stayed 1 night

Poor front desk service

10

LaNosha

Aug 31, 2024

·

Stayed 1 night

The staff was friendly and helpful. The room was clean as well as the facility.

10

Ann Gray

Nov 7, 2025

·

Stayed 1 night

The breakfast staff was amazing. They went out of their way to help me find what I needed....way above what we see most places. The other staff were very helpful and friendly, as well. We enjoy the suites and like the set-up of having living space. Traffic noise on one side of the hotel can be an issue sometimes.

2

Patrice

Jul 30, 2025

·

Stayed 1 night

Front desk clerk was rude and unprofessional

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Location

Convenient for Concord Mills shopping, many restaurants, PNC concerts, and Charlotte Motor Speedway, with easy access to I-85. Some rooms experience noticeable traffic noise.

Related guest reviews

10

Jason

Nov 2, 2025

·

Stayed 2 nights

Very clean and modern. Great location. Really good continental breakfast included. Staff were friendly. Check in/out was easy. Would definitely stay there again.

8

Tamla

Oct 18, 2024

·

Stayed 1 night

Overall very good. Quick stay. A little loud by the highway.

10

Amanda

Oct 6, 2025

·

Stayed 3 nights

Room was great. Bed was comfy. Walking distance to food and a short drive to Charlotte motor speedway.

10

Beverley

Jun 21, 2023

·

Stayed 1 night

Great location!

10

malinda

Apr 25, 2025

·

Stayed 4 nights

The hotel was quite and you was close to just about any restaurant that a person could want

10

Jarrin

Sep 22, 2025

·

Stayed 2 nights

The area has plenty of dinning options, with several that're within walking distance.

8

LaTina

Jul 1, 2024

·

Stayed 1 night

This property was in a great location. Convenient to food, shopping, entertainment and other venues. Easy access to the highway and short distance to the uptown city. I would recommend this property. My wife and I had a room with a comfortable king suite with a refrigerator. There was a nice size bathroom with nice amenities. We enjoyed our stay and plan to return.

8

Christopher

May 12, 2025

·

Stayed 1 night

I enjoyed our stay. We stayed while attending a concert and it was an easy 10 minute uber or drive to the PNC Amphitheater, many restaurants literally next door, room was comfortable, clean and well-appointed, staff was helpful and friendly, parking lot safe from riff-raff, perfect for a weekend stay while seeing a show. Will definitely stay again.

10

Charles

Oct 30, 2024

·

Stayed 1 night

Very close to the speedway and easy to get around from the hotel.

10

Arnaldo

Jul 16, 2024

·

Stayed 1 night

Great Location!

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Dining

Breakfast ranges from excellent and well stocked to poor or inconsistent, with items sometimes running out or limited variety. A few reviews mention warm milk or equipment problems.

Related guest reviews

4

Ella

Mar 18, 2025

·

Stayed 1 night

The photos are misleading. The hotel is very dated. The ceiling in the pool area is moldy. The pull out bed in our room had crumbs on it and was not made up. The hotel location was adjacent to a major highway and was very loud in the room. Breakfast was not good. There was no fresh fruit, yogurt and the juice machine was broken with no alternative drink options provided other than milk, tea or coffee. I asked about other options and was directed to the drinks available for purchase. We expected more from this hotel as it was a more expensive option and a part of the Marriott chain.

10

Terri

Nov 30, 2025

·

Stayed 5 nights

The staff was amazing and breakfast was fantastic. Loved the room too!

6

Kathleen

Dec 29, 2025

·

Stayed 1 night

Room had a weird smell. The lights turned on full brightness in the middle of the night then wouldn’t turn on in the morning. Breakfast was gross. My daughter ended up throwing up in the car after eating the eggs. No fruit or milk available.

10

Amanda

Feb 24, 2024

·

Stayed 2 nights

Clean room, good breakfast.

4

James

Oct 14, 2024

·

Stayed 2 nights

No TV in couch sitting area (I paid extra for this string room), shower door stuck badly and would not open or close. Dining room ran out of coffee early, ran out of plates, eggs,creamer, milk halfway through dining hours. Staff were very pleasant, but I won't be staying at Springhill again.

10

Brittany

Jul 1, 2024

·

Stayed 2 nights

Everything was great! Our room was clean, staff were all extremely nice & helpful. The pool & breakfast were both great! We used both every day we were there. 10/10.

2

RACHEL

Dec 31, 2025

·

Stayed 2 nights

I was expecting a better quality hotel considering it has Marriott in the name. The front desk staff and other staff were friendly. However, the rooms are by two noisy highways into the night, there was a used washcloth dried up in the shower, the glass shower door was off the track, towels were like sandpaper and the shower soap caused irritation. Breakfast was so horrible that we didn’t even eat there the second day. There were dry bagels with no cream cheese (asked the main desk), no fresh fruit, canned scrambled eggs, & bacon dripping with grease. The rest was carbs but (nothing fresh) except for one kind of yogurt, milk and a juice machine. The elevator floors and walls were dirty and we watched an employee using a Mr. Clean white eraser with no water attempting to clean the walls and elevator door, basically smearing the dirt. The elevator floors were never mopped in the three days we were there. We won’t be staying again and may not try another Staybridge again.

10

Kelsey

Jun 12, 2025

·

Stayed 2 nights

The breakfast was excellent and walking distance to many food options!

8

Heather

Jun 9, 2025

·

Stayed 1 night

Staff was friendly & helpful. Room was spacious. Caution on the free breakfast... my husband opened a carton of milk (with a good date) but it was chunky! Upon investigation the mini fridge in the lobby was set to 56 degrees (housing milk & yogurt)! I alerted the front desk & they said they would take care of it. Otherwise - great stay!

8

Jose

Sep 1, 2024

·

Stayed 2 nights

Hotel is near a huge mall but tucked in a quiet pocket. Eggs at breakfast were fluffy and delicious.

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Month	Average price
January	$115
February	$125
March	$133
April	$151
May	$155
June	$131
July	$143
August	$145
September	$167
October	$159
November	$142
December	$119

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $174	16 $189	17 $147	18 $155	19 $191
20 $133	21 $152	22 $191	23 $191	24 $133	25 $287	26 $286
27 $123	28 $124	29 $167	30 $167

Su	Mo	Tu	We	Th	Fr	Sa
				1 $162	2 $202	3 $167
4 $124	5 $124	6 $143	7 $143	8 $186	9 $325	10
11 $306	12 $138	13 $153	14 $172	15 $167	16 $241	17 $215
18 $206	19 $128	20 $150	21 $146	22 $146	23 $185	24 $168
25 $133	26 $137	27 $137	28 $158	29 $163	30 $163	31 $164

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Trundle Sofa, Mobility Accessible with Transfer Shower

Suite, 2 Queen Beds, Trundle Sofa

Suite, 1 King Bed, Trundle Sofa, Mobility Accessible with Transfer Shower

Suite, 1 King Bed, Trundle Sofa, Mobility Accessible with Roll-In Shower

Suite, 1 King Bed, Trundle Sofa

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about SpringHill Suites by Marriott Charlotte / Concord Mills Speedway

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