Name: Hampton Inn & Suites Charlotte/Pineville
Address: 401 Towne Centre Blvd., Charlotte, North Carolina, United States of America, Charlotte, North Carolina, US
Price range: $92–$185 per night
Rating: 8.27

What guests think

Travelers report a mixed experience at Hampton Inn & Suites Charlotte/Pineville, with friendly staff and a convenient location, but recurring issues with dated rooms, inconsistent cleanliness, and facility limitations such as a frequently closed pool.

Service ranges from standout help with problems to frustrating reservation mix-ups and slow responses. Rooms vary widely: some suites are spacious and quiet, while others feel small or worn, with noisy AC, sliding bathroom doors, limited closet space, and periodic maintenance issues. Breakfast often satisfies with hot options, yet several guests found selections limited or poorly maintained. Expect a convenient base near attractions, but verify current amenities and room condition before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool was often closed or under renovation, though some guests were allowed to use the sister hotel’s pool. A few noted dated common areas, elevator or parking issues, and security concerns in the lot.

Related guest reviews

2

Joe

May 11, 2024

·

Stayed 1 night

Woke up at 345am to my truck alarm going off. Looked out the 4th floor window to see a car behind my truck and an individual entering my truck through the rear passenger window. Called 911 and gave descriptions and went downstairs. Guys working the desk had no idea anything was going on. Met police and got report - my truck was the last one of five that was hit in this parking lot. Seemed like common practice based on reactions. Front desk workers gave me assistant GM number to call in the morning. Got a sorry response with no offer of discount/refund/credit even though I was only at the hotel for 4 total hours since I left after officer was finished with my info. If you value your windows, I would avoid this area. They need to invest in some parking lot monitoring overnight. They apparently had the cameras, so should have them on the screen during overnight hours.

10

Mary

Mar 23, 2025

·

Stayed 2 nights

Nice fitness room!

8

Zachariah

Jun 23, 2024

·

Stayed 1 night

Really disappointed the pool was not in operation. It was not mentioned during my booking. Thankfully the sister hotel was sharing their pool with Hampton inn and and suites.

6

Joseph

Jun 21, 2024

·

Stayed 2 nights

The stay was great. The only issue was that the pool was out of service. In the summer that is one amenities for choosing a hotel. The reason given was that was an outdoor pool.

8

Brian

Jun 24, 2024

·

Stayed 1 night

Booked my King bed room via Hotels.com. At check in, the room type was unavailable. Only King suites at higher rate available. You better update your availability with Hotels.com or offer the next category room at the same price. Also, pool closed and it was 95 degrees!

8

GRACELYN

Jun 28, 2025

·

Stayed 2 nights

We enjoyed our stay but the only thing was the pool says closed when it wasn’t supposed to and my family were bump about it so we couldn’t swim as it was hot and we’re done doing other things around the area.

4

Leonard

Jun 22, 2024

·

Stayed 1 night

Went to breakfast at 9:30 and no waffle batter, fruit or yogurt. Had to ask for orange juice. The pool was closed and garbage can overflowing. Elevator button on 3rd floor didn’t light up to know if elevator was called. Just not up to our typical standards for a Hampton Inn.

4

Ellis

Jul 31, 2023

·

Stayed 2 nights

They location was great. Plenty of places to eat near by and things to do. The hotel is being renovated and maybe it will look nice once complete but there where stains on the walls in my room and it had a awkward smell. Also, the pool was closed.

4

Kelly

Nov 24, 2024

·

Stayed 1 night

We have stayed here several times in the past. It has gone way downhill on all levels. The room was ok but all common areas were filthy. The clientele was shady at best. The smell of marijuana and cigarettes was overwhelming in common areas. I waited over 10 minutes for someone to show up to check me in. Breakfast was ok but area was filthy. Coffee 24:7 is nice. Several cars of our team members were broken into at neighbor hotel. Pick another location.

8

Mary

Jun 20, 2024

·

Stayed 3 nights

In Charlotte for son's 2 day sport's camp and then a day at Carowinds. Loved having the suite with 2 double beds in one room and a TV/couch/kitchen table and fridge/sink in the other room. Spacious. Dated, needs some maintenance around door frame, but the price was right. Ok breakfast. Kids loved making their own waffles. Great location, near freeway, lots of restaurant options and Carowinds. Staff was great, even allowing for an early check-in. Their pool was closed, but they let us swim at the Hilton Garden Inn next door... and that worked great.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms and public areas clean, but numerous reports cite pests (ants, roaches, occasional bed bugs), odors, sticky surfaces, and dirty hallways/elevators. Housekeeping and upkeep varied by stay.

Related guest reviews

6

Robert

Jun 6, 2024

·

Stayed 6 nights

Areas of the room did not appear to have been cleaned, large bug was also found in the room. We ended up having to switch hotels after the first night there which we were grateful to the front desk staff for facilitating for us.

6

Brian

Jul 29, 2024

·

Stayed 2 nights

Small rooms and average to below cleanliness.

6

Ron

Nov 24, 2023

·

Stayed 1 night

Bathroom sink drained poorly. Metal bed frame pcs approximately 1”x 3” lg stuck out under the bed in 3 places. Very sharp edges. Covered from View by dust ruffle. Roaches viewed. Brought this info to manager on duty at checkout. Less than sincere apology

4

Cecil

Aug 10, 2023

·

Stayed 3 nights

Dirty towel found upon entering room and 2 feet of carpet Wet in front of air conditioning unit… Relocated to different room where we shared beds And room with ANTS

4

Haliyah

Oct 17, 2024

·

Stayed 1 night

the property was nice but me & my guest had bed bugs bites on our bodies after the stay here

4

Alisha

May 8, 2025

·

Stayed 1 night

The room smelled like urine and animals. The door had clearly been broken into (broken wood/trim). Carpet was torn/ripped in places. The bed smelled like animals.

8

Jocelyn

Nov 1, 2025

·

Stayed 3 nights

The room was very clean and so was the rest of the hotel. The staff was welcoming and friendly. The hot breakfast was good, bacon, sausage, eggs, waffle maker along with other offerings was excellent. I would definitely stay at this hotel again.

2

Marianne

May 21, 2025

·

Stayed 2 nights

Room has an odor, carpet damp, bathroom floor slimy, toilet handle broken and has to lift lid to flush No conditioner in bottle.

2

Peter

Jul 16, 2025

·

Stayed 5 nights

On the second night, we found bugs in our bed, and we were moved to another room. Two mornings later we found a bed bug walking across the bed in that room. We were treated very well as we checked out early, but the hotel is obviously lacking what Hampton Inn usually provide by way of cleanliness. The hallway carpets looked like the had not been vacuumed in weeks. I will give them credit for quickly refunding our money.

6

MONICA

Mar 16, 2025

·

Stayed 1 night

Bathrooms were dirty. Walls had soap scum.

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Rooms

Rooms feel dated for many, with noisy AC, worn furniture, sliding/barn bathroom doors, limited closet space, and intermittent maintenance issues. Some suites are spacious and quiet, but comfort and room size vary, and several guests found beds uncomfortable.

Related guest reviews

10

Dura Wayne

Jun 22, 2025

·

Stayed 3 nights

Noisy ac unit

10

Taylor

Jun 16, 2025

·

Stayed 1 night

We loved it. Plenty of room, comfy, will return.

6

linda

Jun 13, 2025

·

Stayed 3 nights

We had stayed here last year. Our daughter lives very close. The first room we had smelled strongly of “carry out”. We requested a new room and were moved. The room itself had broken lamps and the coffee maker had a mismatched carafe, so unusable. The rooms seem to be in need of some TLC.

6

dawn

Jan 6, 2024

·

Stayed 1 night

Nice lobby. Room was subpar. Bathroom door was a sliding door that barely moved. Beds were uncomfortable and made very loud creaking noises when you moved around. Only ever use Hampton Inn & Suites but going to have to look elsewhere

10

Denise

Apr 9, 2025

·

Stayed 2 nights

Staff was very pleasant. Not crazy about barn doors on bathrooms but I get that they are trendy.

6

Deborah

Oct 1, 2024

·

Stayed 2 nights

Front desk was very nice upon check in and out. Older property in need of repairs. Bed was nice. Room was crammed tight with furniture, not a lot of other room. Not a normal closet, just hooks on a wall. Breakfast was okay, kitchen staff very pleasant. We asked for our room to be cleaned but it was not during our 2 day stay.

8

Desiree

Jun 29, 2025

·

Stayed 3 nights

Pretty good hotel, nice for a stay with family. I would say it’s average, the staff is very helpful. The rooms are a little outdated but it didn’t really impact our stay. Beds were comfortable and parking was easy. Rooms were also quiet and breakfast was

6

Nashonda

Oct 17, 2024

·

Stayed 1 night

The rooms were smaller than picture shown

8

Hartmut

Dec 22, 2022

·

Stayed 19,345 nights

Reception was ok. Room was clean, bathroom newly renovated and was excellent, nice fixtures and great shower. Breakfast was very good and freshly prepared. Great selection of items from oatmeal to fried potatoes and fresh fruits.

8

Leanne

Oct 4, 2025

·

Stayed 1 night

Excellent and professional staff. Rooms need updating and furniture a little worn.

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Service

Staff are frequently described as friendly and helpful, with several examples of going above and beyond. Yet service can be inconsistent, including reservation mishaps, slow follow-up or maintenance, housekeeping only on request, and occasional rude or unprofessional interactions.

Related guest reviews

2

NAWASSA

Jul 25, 2024

·

Stayed 1 night

When I arrived the desk clerk was nice. Got to my room and put my shoes down and hit my leg and a metal pole that was sticking out of the bed. Then lift the covers and there was dried blood everywhere. Went to see if they had another room the door handle fell off. Explain to the desk clerk he had the nerve to tell me nothing was available and he couldn’t assist me. I asked for a refund he stated “take my azz up stairs and get in the bed.” I politely grab my bags and proceeded to leave. Upon leaving they were breaking into cars outside

10

Eustis

Oct 15, 2024

·

Stayed 2 nights

Mysteriously, our expedia reservation was cancelled the last time we visited Pineville. The staff on duty went above and beyond to help us resolve the situation. This was the third time we have visited the Hampton and I would recommend it to anyone that is in the area visiting!

10

Brittny

Oct 19, 2024

·

Stayed 1 night

I gave this property a 5 star only because of the staff that we encountered. We arrived after (driving for 3 hours) spending the evening going to carowinds/scarowinds. When we arrived we were informed they were at capacity. The AGM went above and beyond to get us into 2 rooms. We arrived at 1215a and got into one of the 2 replacement rooms at 130a and finally into the 2nd replacement room at 230a. The maintenance man and a housekeeper got to work to get these 2 rooms together for us. We originally had a room with 2 queen beds and were put into 2 king single rooms to let us lay our head down. Our teens' room was fine, ours was definitely a Frankenstein room. The sink leaked, the shower was missing their knobs, no toilet paper roll, missing light. The maintenance man had to completely replace our AC unit at 230am. We were finally alone in our room at 245am. I cannot stress enough how great the staff we encountered in the middle of the night was. While we were exhausted and frustrated they were very nice. They were the only redeeming part of this trip.

6

Monica

Jul 26, 2023

·

Stayed 3 nights

Our room was not available. The property said it was Expedia’s fault. They tried to recommend that 2 adults and 3 teenagers stay in a room with 1king bed, or go somewhere else. It was almost midnight when we arrived after 15 hr drive. After my husband had a 20 min convo about how we need them to figure it out, they finally agreed and spent another 20 mins looking for accommodations and finally decided to comp us a connecting room, which we appreciate, but should have been handled when the reservation was received and paid for 2 weeks prior. Breakfast was pretty good. There were no towels for us to shower. I had to ask twice, on our last day they said they would bring some but never did, at least not before check out. Everyone seemed bothered to do their work. The pool was out of order. Overall, the hotel was just ok, but the customer service is lacking. They need to be more proactive and guest should not have to beg for them to do their jobs.

10

Carolyn

Oct 12, 2025

·

Stayed 1 night

Nice clean room, friendly front desk

2

Ryan

Mar 4, 2025

·

Stayed 2 nights

We had two TV's one remote had one battery and the other remote batteries were dead. The front desk had no batteries, so I requested they go to an empty room and get batteries. They were reluctant to do this and suggested I go to the store. Then we noticed the Shower attached Shampoo, body wash and conditioner were empty. The front desk said they had no supplies and we would need to change rooms. They gave us a room on a different floor - so we was a pain to move everything. The new room had another remote that was dead, but one did work.

4

William

Dec 10, 2024

·

Stayed 4 nights

Registration clerk Christina was excellent dur3all contact and very welcoming.she was the highlight of my stay.

6

Ineke

Feb 21, 2025

·

Stayed 1 night

From the top, upon arrival Check in lady Layla was dry and rude. Not very helpful or pleasant. Didn’t seem like she wanted to be at work at all. Very bare minimum. Maybe said 2 words to us. After we figure out which way to go we got to our room, it was nothing to write home about. Old and outdated. Then we discovered the TV in room bedroom didnt work. The bed was uncomfortable but okay, sheets didn’t have stains. The bathroom wasn’t clean, idk what was in the floor, and around the tub and in the sink. I for sure had won’t be back, you go at your own risk. We were from outa town and found a room while in the drive through after leaving a tournament. So lesson learned.

10

Snake

Oct 27, 2025

·

Stayed 2 nights

Had a good stay at this location. Had some issues with the TV and the remote control. But the front desk quickly fixed the issue. There are a variety of restaurants and grocery stores nearby. As well as Carolina Place Mall. Carowinds is nearby. You can practically walk to South Carolina from where you are. Overall, my experience was great.

8

Therese

Mar 11, 2025

·

Stayed 5 nights

Started out rough in a room that was in disrepair. We were moved upon request to a much better room. Staff listened and wad very helpful.

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Location

Convenient for Carowinds, Carolina Place Mall, restaurants, and highways; several found it quiet and practical with a car. A few noted dim parking lot lighting or vehicle break-ins, and it’s a drive from downtown.

Related guest reviews

8

LENORE

Oct 13, 2023

·

Stayed 2 nights

It was in close proximity of a small shopping area

8

Timothy

Jul 12, 2024

·

Stayed 1 night

Good location to explore Charolette and carowinds

2

Joe

May 11, 2024

·

Stayed 1 night

Woke up at 345am to my truck alarm going off. Looked out the 4th floor window to see a car behind my truck and an individual entering my truck through the rear passenger window. Called 911 and gave descriptions and went downstairs. Guys working the desk had no idea anything was going on. Met police and got report - my truck was the last one of five that was hit in this parking lot. Seemed like common practice based on reactions. Front desk workers gave me assistant GM number to call in the morning. Got a sorry response with no offer of discount/refund/credit even though I was only at the hotel for 4 total hours since I left after officer was finished with my info. If you value your windows, I would avoid this area. They need to invest in some parking lot monitoring overnight. They apparently had the cameras, so should have them on the screen during overnight hours.

10

Alfred

Nov 14, 2024

·

Stayed 1 night

All as expected. Good neighborhood close to the mall.

10

Esther

Jan 9, 2023

·

Stayed 1 night

The hotel is close to Atrium Health where my daughter had surgery.

8

Darien

Dec 16, 2024

·

Stayed 2 nights

Great location

8

Don

Apr 10, 2025

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Stayed 2 nights

Good location if have a car. Very good & pleasant service form employees. Adequate breakfast, but did enjoy 24-hour coffee etc.

8

Alysha

Mar 19, 2025

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Stayed 3 nights

I would recommend this hotel. The towels were thick and absorbant. There was plenty of hot water for everyone to shower. The beds were comfortable. The location was quiet yet centrally located. We lived having a private living room with a kitchenette and private separate bedroom. The a/c ran relatively quiet as well.

10

Snake

Oct 27, 2025

·

Stayed 2 nights

Had a good stay at this location. Had some issues with the TV and the remote control. But the front desk quickly fixed the issue. There are a variety of restaurants and grocery stores nearby. As well as Carolina Place Mall. Carowinds is nearby. You can practically walk to South Carolina from where you are. Overall, my experience was great.

10

Todd

Dec 20, 2022

·

Stayed 19,344 nights

Staff was very friendly and helpful!! Breakfast was tasty with many options. Room was clean comfortable and quiet. Parking lot was dim when we arrived after dark and could have used more lighting. Overall a great place!

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Dining

Breakfast often earns praise for hot options, waffles, and attentive breakfast staff. Others reported limited or unappealing items and slow replenishment; coffee quality varied.

Related guest reviews

8

Nora

Oct 13, 2024

·

Stayed 1 night

Breakfast time was crazy and staffed took a long time to clean up and filled up.

8

Jocelyn

Nov 1, 2025

·

Stayed 3 nights

The room was very clean and so was the rest of the hotel. The staff was welcoming and friendly. The hot breakfast was good, bacon, sausage, eggs, waffle maker along with other offerings was excellent. I would definitely stay at this hotel again.

8

Robert

Oct 20, 2024

·

Stayed 1 night

Our overnight stay was in a nice clean room that was a little smaller than expected. The usual amenities were provided plus numerous outlets for charging electronics. Negatives: uncomfortable bed, nonworking ice machine 4th floor, no worker at front desk upon arrival, breakfast slow to be remade after initial “run” on it.

10

brenda

Oct 14, 2024

·

Stayed 1 night

Our room was ready on time,digital check in was great. Room was clean and stocked accordingly. Hot breakfast was great. Plenty of choices. I appreciated they had turkey sausage in addition to other choices. They kept ot stocked.

4

Leonard

Jun 22, 2024

·

Stayed 1 night

Went to breakfast at 9:30 and no waffle batter, fruit or yogurt. Had to ask for orange juice. The pool was closed and garbage can overflowing. Elevator button on 3rd floor didn’t light up to know if elevator was called. Just not up to our typical standards for a Hampton Inn.

8

Vinicius

Nov 12, 2024

·

Stayed 1 night

Everything was good, just the breakfast could be a little better.

10

MR

Oct 16, 2024

·

Stayed 2 nights

Great Stay Lovely Staff Lots of walkable restaurants Walkable grocery store Great Breakfast

4

Andrew

Apr 8, 2025

·

Stayed 4 nights

I checked in on a Thursday and stayed until the following Monday. During this time, not once did my room get any maid service despite the maids knowing I was in that room. Yes I could have notified the front desk but why should I have to in the first place. The complimentary breakfast was limited and to be honest, the hot selections were not exactly appetizing, especially the sliced pieces of sausage swimming in a vat of grease! The location was good for the purpose of my visit but that’s about all.

10

teresa

Jun 29, 2024

·

Stayed 1 night

The building was one of the oldest Hamptons I have been to, I booked 2 rooms, the 2nd room was for my parents and one of the locks on their door wouldn’t lock. One of the elevator doors wouldn’t open and my dad was in there for a little bit. We reported to front desk, next morning, it was working right. The breakfast and staff was WONDERFUL

10

Simon

Jan 28, 2023

·

Stayed 1 night

Excellent kitchen/breakfast staff service

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AI-generated summary based on recent guest reviews

Month	Average price
January	$90
February	$99
March	$100
April	$99
May	$100
June	$102
July	$108
August	$95
September	$101
October	$101
November	$90
December	$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $98	16 $97	17 $106	18 $105	19 $137
20 $102	21 $95	22 $97	23 $95	24 $95	25 $97	26 $118
27 $100	28 $97	29 $95	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $93	2 $102	3 $133
4 $92	5 $96	6 $97	7 $97	8 $95	9 $102	10 $131
11 $98	12 $96	13 $97	14 $94	15 $94	16 $97	17 $144
18 $99	19 $92	20 $95	21 $97	22 $97	23 $121	24 $185
25 $116	26 $96	27 $94	28 $96	29 $94	30 $93	31 $98

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Queen Room

King Suite Mobility and Hearing Access

King Room with Accessible Tub Mobility and Hearing Access

King Suite

1 King Mobility Hearing Access Roll-In Shower Suite

Room with Two Queen Beds

Queen Suite

1 King Mobiltiy Access Roll in Shower Nosmok

King Room with King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hampton Inn & Suites Charlotte/Pineville

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Prices for upcoming dates