Is parking available at the property?

Yes, free self-parking is available on-site. Parking is limited.

Does the property allow pets?

Yes, the property allows pets. One pet can stay for free, while a fee of USD 15 per pet per night applies for two or more pets. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including accessible public areas and facilities. Elevators are available for convenience.

What is the location of the hotel in relation to key landmarks?

The property is located 0.3 km from New Britain Industrial Museum, 0.7 km from Walnut Hill Park, and 1.2 km from New Britain Museum of American Art. It is approximately 12.2 miles from Connecticut Convention Center.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent's or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 10 per day, subject to availability. Advance request is recommended.

Red Roof Inn Hartford- New Britain Motel in New Britain

Average nightly price at Red Roof Inn Hartford- New Britain by month, last 12 months (USD)
Month	Average price
January	US$64
February	US$66
March	US$62
April	US$60
May	US$64
June	US$71
July	US$66
August	US$64
September	US$66
October	US$68
November	US$68
December	US$64

What guests think

At Red Roof Inn Hartford- New Britain, reviews frequently mention strong smoke odors, inconsistent cleanliness with pests and stained linens, out-of-service or noisy elevators, and a rough, sometimes unsafe-feeling environment, though some guests note friendly staff and decent rooms.

Many guests also report missing or extra-charge basics like coffee makers, fridges, or irons, plus strict ID policies, a mandatory deposit, and occasional reservation or refund issues. A number appreciate pet-friendliness, some recent room updates, and easy highway access, but several felt uneasy about loitering and late-night noise. Expect a very budget stay with trade-offs in upkeep and overall comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel limited: many mention elevator outages or loud, shaky rides, and some noted an attached restaurant was closed. Parking is strictly enforced with towing reported.

Related guest reviews

6

Shanique

23 Aug 2025

·

Stayed 1 night

The elevator wasn’t working

2

Vanessa

14 Jul 2024

·

Stayed 2 nights

The lobby smelled like if there was 10 people smoking at the same time nonstop. I was in room 208 and that floor didn’t smell too bad however the floor was already coming off and the tub was disgusting. One of the elevator was out of service and the area outside seemed unsafe.

2

Afaq

18 Feb 2025

·

Stayed 1 night

To much snow and ice in parking lot you can hardly walk to car in parking lot Elevator wasn't working had to walk four floors up

2

Lisa

29 May 2025

·

Stayed 12 nights

They towed my car and it cost me $170 to get it back. I lost time from work and had to pay for an uber to go get my car

2

Yolanda

20 Oct 2025

·

Stayed 1 night

The room was clean but smelled like smoke. The elevator makes a loud banging noise as it was going up. The other elevator wasn't working at all. Someone tried to run over the front desk guy in the parking lot. I'm not sure why. He was nice. The police were called. The lobby was run down and there was only an ice machine on the first floor.

2

Gary

15 Sept 2025

·

Stayed 1 night

Horrible stay. I was on the 6th floor and the elevator was out

8

elvin

28 Jul 2025

·

Stayed 2 nights

Elevator did not work. Lobby smelled a bit like wet and mold, sheets had hair

2

Christine

14 Jul 2025

·

Stayed 2 nights

I got stuck in the elevator the elevators don't work. I never got my sheets the general manager refuses to return phone calls

2

Chloe

30 Jun 2024

·

Stayed 1 night

Towed my car and didn’t tell me I needed the parking pass on dash. Person at desk spoke very softly and was unclear with any questions or comments we made. Second front desk person was very unhelpful and rude and just shrugged us off. Non smoking room also smelled horrid of smoke.

2

Dwight

19 May 2024

·

Stayed 1 night

Manager and supervisor are jerks and they will tow your cars out of the lot even with a pass

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is largely negative: strong cigarette or marijuana odors in rooms and common areas, stained or burned linens, and pests such as roaches, bedbugs, and occasionally mice are reported across multiple stays. A few guests found acceptable cleanliness, but standards appear poor overall.

Related guest reviews

2

Kazimiera

15 Jul 2025

·

Stayed 2 nights

This property was not good. The entire place absolutely wreaked of cigarettes. Every towel and bed spread had stains, the a/c did work but it was circulating the cigarette smell and damp garbage. It was gross. You get what you pay for - but honestly you’d be better off sleeping in your rental car. The staff did the best they could and were kind - but the property was not good.

2

Jakhi

7 Jul 2025

·

Stayed 1 night

When we got there I forgot my id but the hotel room wasn’t even in my name. I was made to get my id from my house come back for them to then tell me I have to have a to pay a 50 $ deposit. EVEN THO I BOOKED WITH EXPEDIA !!! I used a chime card and had to put money in it making another trip back out it was a major hassle. Then I get in the room and the room wasnt up to par especially for a deposit bedding had holes in them the room stunk of outside bodies just smelled the ppl that were there before stunk and whoever cleaned the room didn’t use a good product if any. This should be a 50$ hotel honestly especially with the deposit.

2

Melissa

18 Feb 2025

·

Stayed 1 night

I stayed here for the location for a funeral. Burn holes in the bedding, blood left on the toilet seat, needle caps behind the headboard, leaking roof in the bathroom, cockroaches and party central. Unsafe, unsanitary, terrifying experience.

2

Norah

16 Feb 2025

·

Stayed 2 nights

There were roaches crawling around the room and in the bathroom. It was a very disgusting and disturbing experience. Also, there was no cleaning services the entire time of my visit. Will definitely NOT be recommending this place to anyone, ever!

2

Kimberly

10 Mar 2025

·

Stayed 1 night

The room smelled so bad when we opened the door to it. There was long hairs and pubic hairs in our bathtub. Lamps dusty and stained yellow. There was literal semen on the elevator walls. Cops always outside the property because something is always happening. House keeping vacuums the hallway at 1 and 2 in the morning. I wouldn't stay here ever again not even if it were free.

6

Jasmina

21 Jul 2025

·

Stayed 1 night

The sheets were dirty and had burn holes on them. The shower was dirty as well and the floor was sticky.

6

Gillian

6 Sept 2023

·

Stayed 1 night

The security measures taken by the hotel gave me the impression that the surrounding area was not the best. My room was fine all around except for the cigarette burn holes I found in my sheets, despite it being a non-smoking room. In the morning I had to wait about ten minutes for someone to come to the front so I could check out.

2

Phillip

14 Oct 2024

·

Stayed 2 nights

It was filthy and had roaches and bedbugs. It’s like housekeeping didn’t exist there. It also smelled like cigarettes in every room we were moved to. I didn’t even stay there

2

Lisa

11 Nov 2023

·

Stayed 1 night

Constant smell of tobacco & weed. There is a 1/2 inch gap under the door and it was in our nonsmoking room the entire stay. We couldn’t wait to leave in the morning. I also killed a bug crawling across my suitcase. Thankfully it was closed. I would never recommend this spot.

2

Kim

13 Oct 2024

·

Stayed 1 night

I stayed here for one night. My room had bugs in it, the bathroom was in disrepair, it had a pungent cigarette smoke odor that was so bad it impacted my ability to sleep. Would not recommend.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic—generally spacious and some recently updated—but many lack expected amenities such as a fridge, microwave, coffee maker, or iron. Comfort is mixed, with firm mattresses, limited seating, small TVs, and occasional hallway noise.

Related guest reviews

6

Jasmine

17 May 2025

·

Stayed 1 night

Surprised that a room without a coffee maker????? Extremely sad as it soiled the stay as when we called the staff downstairs they said there will be an extra charge for any amenities. Are you kidding!!!!!!

8

Rhonda

7 Sept 2025

·

Stayed 1 night

No refrigerator or microwave in the room. Beds were comfy though. Stupid to have to have IDs for everyone in the room. I understand mine was required but don’t think it was necessary to have my daughters I’d copied too.

6

Raeann

14 Oct 2024

·

Stayed 3 nights

We didn't have a chair in the room other then the desk chair and there were 3 in our room. Sitting on the bed was very uncomfortable watching TV. only 2 pillows per bed. The pictures showed coffee and the stand was there with nothing on it. The one employee had no idea of where we could go to eat. She said she wasn't from around there.

8

ROBERT M.

11 May 2025

·

Stayed 4 nights

Stayed 4 days. Room seamed to have been recently renovated. Room was clean and comfortable. Would have liked coffee machine in room or coffee available in lobby. Bare bones budget hotel but I would stay there again with no problem.

6

Crystal

23 Jul 2024

·

Stayed 1 night

The room was clean and as listed,there was a smokey smell, more prominent in the bathroom, but otherwise good room. Mattresses were hard, but ok.

6

Richard

29 Mar 2025

·

Stayed 4 nights

Room were recently renovated. Halls, elevator not the cleanest. And the smellnof weed

6

Roger

5 Aug 2025

·

Stayed 1 night

Other than two beds there is only a chair at the desk. Nothing else to sit on. The TV is quite small, the flooring needs fixed or replaced near the entrance of the room. There's no information about the hotel or surrounding area. Seems like a pretty good location.

6

Jennifer

27 Oct 2024

·

Stayed 1 night

Hotel nice and updated inside and out. Check in was smooth and staff was helpful and friendly. Elevator worked but sounded like you might die in it (loud bangs and squeaks). Coffee offered in room but not in lobby. Could have used one more pillow and the mattress was very firm. Could have used a garbage can in bathroom. I think this was a hotel that offered smoking rooms but strong smell of Marijuana was distasteful.

10

gary

22 Apr 2025

·

Stayed 1 night

Very nice size rooms no carpet

8

gary

22 Apr 2025

·

Stayed 1 night

Nice size rooms

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: several guests praised friendly front-desk staff, while many reported rude interactions, slow or problematic check-ins, strict ID rules, and a mandatory $50 deposit with delayed refunds. Reports also cite overbooking, key issues, and limited housekeeping responsiveness.

Related guest reviews

2

Brahyan

13 May 2025

·

Stayed 1 night

The manager did not let me check in because I did my reservation through Expedia. So be careful!!!

8

Cynthia

9 Jul 2025

·

Stayed 1 night

The hotel was nice, and the staff was friendly.

4

cery

27 Jan 2025

·

Stayed 1 night

No one at front desk upon entering/check-in or during the times we stepped out and returned back to the hotel. Upon checking-in and waiting a few minutes a staff member came out a room as they had been sleeping. Upon checking out, again no o e at front desk instead staff member was sitting between a room and front desk on her phone. When she looked up at me I told her i was checking out, she said"ok leave the card there on the reception desk" and went back to her phone. Super unproffessioal and lack of customer service.

8

Matthew

24 Jan 2025

·

Stayed 1 night

I had a great stay. I am concerned about my $50 deposit being returned to me. I am not sure the expected wait time is for this to happen.

2

Gabrielle

2 Aug 2024

·

Stayed 1 night

I didn’t have the opportunity to check in dude to the rude man Thomas at the desk. He didn’t allow me to check in due to my guest not having an ID. My guest was NOT on the reservation and I have stayed at this hotel multiple times and never had this issue. Thomas was very rude about it and nasty and I plan to call Red Roof corp to further complain

2

Robert

18 May 2025

·

Stayed 1 night

Reserved room at 7am on expedia. Paid in full. Hotel gave away my room and had no vacancies. Was stranded for over an hour in CT with no where to go

8

ALEXANDERIA

20 May 2025

·

Stayed 1 night

The front desk staff were very accommodating and friendly. The facility was full to capacity so that may explain why the floors needed vacuuming. Also, it would have been nice if the attached restaurant was open. Outside of that, a very nice place for an overnight visit to CT.

2

Iqra

8 Feb 2025

·

Stayed 1 night

very bad customer service. Take a $50 deposit even though you paid through Expedia, and then find an excuse to keep that. Thieves!!

2

Brian

20 May 2025

·

Stayed 1 night

Expedia overbooked. There were two king rooms smoking. Party of seven. No one smokes, yuck. Arrangement was two rooms two doubles. Tori art RR Inn host was great! But no rooms! Expedia, last time I an using you!

4

Artie

3 Nov 2024

·

Stayed 1 night

Only one staff at checkin. Only one staff at checkout Once I checked in I entered room and beer cans and bottles were on the desk. No chair at desk and the bed was unmade. It took 30 minutes for the one check in lady ( who was as kind and apologetic as she could be) to get me a clean room. The one good thing was the very visible presence of the security staff.

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AI-generated summary based on recent guest reviews

Location

Convenient to highways and some dining, but many described a rough surrounding area with loitering and occasional police presence, leading some guests to feel unsafe at night.

Related guest reviews

10

Kelvin

8 Feb 2025

·

Stayed 6 nights

Good prices and very convenient for shopping whether you want food, clothes, or transportation.

10

Jordan

4 Apr 2025

·

Stayed 3 nights

Location

6

Richard

5 Jan 2025

·

Stayed 1 night

Terrible location. Severe security steps just to enter and check in. Got checked in and found my room occupied.

10

Nevin

16 Jul 2023

·

Stayed 1 night

Good location. Empty restaurant space not great, given limited dining options in the neighborhood. Staff very welcoming and attentive to my needs. That was much appreciated.

8

Victor

19 Nov 2023

·

Stayed 1 night

Room was big and clean. Was worried about where my car was parked.

6

Christine

18 Oct 2024

·

Stayed 1 night

The room was okay. It was clean. However, outside had trash in the parking lot and homeless people hanging around.

4

James

27 Apr 2025

·

Stayed 1 night

The hotel looks fine from the outside, but it seems to be a lower-end property that the company doesn't care about. The bed was fine and the sheets clean, but the floor was dirty, there were long hairs around, and I found a mouse dropping. The tub finish was peeling and the tub was slippery. A security person was knocking on the door next to mine when I arrived at the room, but whatever he was knocking for had apparently died down. The neighborhood appears to be a bit tough. The room smelled like cigarette smoke and there was actually a glass ashtray in the bathroom. I didn't even think you need to ask about smoking or nonsmoking rooms any more! It was like something from 20 years ago. I didn't use the TV, I so I don't know if that worked. The staff were very kind, however, the room locked fine, and noise (on a Saturday night) was minimal. Climate control in the room was good. Also, I parked fine in the front of the parking lot, and access is good to CT 9 and I-84. So it wasn't all bad, got the job done, but I wouldn't book there again unless the property was improved.

4

Chris

8 Oct 2023

·

Stayed 2 nights

The room was spacious and clean but didn't really feel safe here. Not located in the best area of New Britain.

6

James

25 Jun 2025

·

Stayed 2 nights

It is in a rough area. You have to be buzzed into the lobby. You have to pay a mandatory $50 cleaning deposit. I was there two days for a softball tournament. No maid service. The room was clean and looked like it was recently painted. It was fine for what I needed (cheap and near the ball park) but I dont think I could recommend it others. I gave it three stars. We won the tournament so I’m in a generous mood

8

Joseph

18 Jun 2025

·

Stayed 1 night

This hotel was clean and comfortable. Nice area and close to restaurants.

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AI-generated summary based on recent guest reviews

Dining

On-site dining is limited: several reviews noted no breakfast and a closed attached restaurant, and lobby coffee availability was inconsistent.

Related guest reviews

6

Jasmine

17 May 2025

·

Stayed 1 night

Surprised that a room without a coffee maker????? Extremely sad as it soiled the stay as when we called the staff downstairs they said there will be an extra charge for any amenities. Are you kidding!!!!!!

8

ROBERT M.

11 May 2025

·

Stayed 4 nights

Stayed 4 days. Room seamed to have been recently renovated. Room was clean and comfortable. Would have liked coffee machine in room or coffee available in lobby. Bare bones budget hotel but I would stay there again with no problem.

8

ALEXANDERIA

20 May 2025

·

Stayed 1 night

The front desk staff were very accommodating and friendly. The facility was full to capacity so that may explain why the floors needed vacuuming. Also, it would have been nice if the attached restaurant was open. Outside of that, a very nice place for an overnight visit to CT.

4

Mostefa

3 Dec 2024

·

Stayed 2 nights

For $72 night no breakfast and not clean hotel

10

Nevin

16 Jul 2023

·

Stayed 1 night

Good location. Empty restaurant space not great, given limited dining options in the neighborhood. Staff very welcoming and attentive to my needs. That was much appreciated.

4

Sophie

17 Feb 2024

·

Stayed 3 nights

Only two towels per day. No coffee maker in room, no housekeeping over weekend offered.

2

Douglas

19 May 2023

·

Stayed 4 nights

1 ice machine for 6 floors and was not working anyway, low/ dim light in room, 1 lamp and was missing light bulbs, phone was unplugged and wall receptacle was missing, bed cover had many cigarette burn holes in it, carpet had large stains. Hotel had many extended stay families , children were running through hallways at 2 and 3 oclock in am. ( I love children, I have 12 grandchildren), no complimentary breakfast. I asked hiw often they changed linens and she handed me a set of sheets so I could change them myself

6

Jennifer

27 Oct 2024

·

Stayed 1 night

Hotel nice and updated inside and out. Check in was smooth and staff was helpful and friendly. Elevator worked but sounded like you might die in it (loud bangs and squeaks). Coffee offered in room but not in lobby. Could have used one more pillow and the mattress was very firm. Could have used a garbage can in bathroom. I think this was a hotel that offered smoking rooms but strong smell of Marijuana was distasteful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $62	3 $63	4 $62	5 $62	6 $79	7 $79
8 $63	9 $61	10 $61	11 $62	12 $62	13 $79	14 $79
15 $62	16 $62	17 $63	18 $62	19 $63	20 $79	21 $79
22 $61	23 $61	24 $62	25 $63	26 $61	27 $79	28 $79
29 $63	30 $64

Red Roof Inn Hartford- New Britain

Prices for Red Roof Inn Hartford- New Britain

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Smoking

Superior Room, 1 King Bed, Smoking

Superior Room, 1 King Bed, Accessible (Roll-In Shower)

Deluxe Room, 2 Double Beds

Standard Room, 2 Double Beds, Smoking

Deluxe Room, 2 Double Beds, Accessible

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Superior Room, 1 King Bed

Standard Room, 1 King Bed, Accessible, Smoking

Deluxe Room, 2 Double Beds, Smoking

Superior Room, 1 King Bed, Accessible, Smoking

Standard Room, 2 Double Beds, Accessible

Deluxe Room, 1 Double Bed, Smoking

Guest reviews of Red Roof Inn Hartford- New Britain

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Hartford- New Britain

Considering this hotel for your New Britain trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $70	26 $71	27 $70	28 $68	29 $68	30 $79	31 $79