Comfort Suites Cedar Falls Industrial Park

Pool was small and waterfall didn’t work. Strong chlorine that burned kids skin. Key cards never work right. Room was dirty. Blood on walls. Leftovers still in fridge. Promised discount that never appeared on bill.

The hotel was clean and the staff was kind. I was disappointed with the pool area. The pool was way over chlorinated. To stand watching my grandkids swim, my eyes burned and it was hard to breathe. Kids were going out the door coughing and hacking from the heavy chlorine in the pool and air. It was not ventilated at all. We were put in a room right near the elevators and it sounded like elephants stomping around us until 1 am. The breakfast had a good selection for all of us. Noise and pool were the worst. We stayed here 2 years ago and remember having similiar issues with the pool, but it was much worse this time!

Breakfast was great, rooms were clean. Disappointed jets in hot tub didn’t work nor did the mushroom/waterfall didn’t work in the pool but other wise good stay!

Couldn't stay in the pool area for more than 10 minutes because my eyes were burning from the chlorine so bad. The outside door was even propped open.

Hot tub was not hot and jets didn’t work

The only bad part was the pool area. It had a chlorine problem & all of our eyes were burning & throat’s soar.

We spent $300 on two rooms to have a kids swimming birthday party there. There was SO much chlorine in that pool that everyone’s eyes were burning and all the kids were coughing and felt sick. I felt awful for everyone that we invited. We tried to go swimming later again and lasted about 10 minutes.

Only complaint was the hot tub, was not hot and jets didn’t work. Other than that it was fine, I would stay again.

Staff good. Room clean. Always nice to have fridge and microwave. No issues other than the pool. Came for the pool and hot tub so was disappointed. Pool old and stained, hair build up, mushroom didn’t work. Breakfast was the usual but very good. Parking was good. Someone’s kids were running up and down the halls several times ( around 10) , quiet hours begin at 11. I can’t understand how parents don’t talk to their children about basic respect.

The first room we checked into - the carpet was soaking wet. We were able to switch rooms, but weren’t told why it was wet. The room was ok - clean, but had a funky smell. The pool was nice, but didn’t understand why the turn off the mushroom shower for the weekends. It was one of the main attractions to our stay. The internet connection was very poor as well as the Wi-Fi service. The breakfast was good, but wish it began at 6am on weekends.

Pool was small and waterfall didn’t work. Strong chlorine that burned kids skin. Key cards never work right. Room was dirty. Blood on walls. Leftovers still in fridge. Promised discount that never appeared on bill.

My stay caused a lot of frustration. The location had bed bugs and the staff was not helpful in trying to fix the problem. My trip had to be rearranged in the middle of the night.

The hotel looks like it was remodeled and everything was clean and in good condition. The room was very clean and spacious.

The air conditioner had mold all in and around it

Rooms not clean. First room had hairs on the bed sheets. 2nd room looked like shaving hair on bath counter.

First room had toilet that would it flush, stains on carpet which likely was pet urine stains, and smelled. Got a new one room and the bath door was filthy and a dog had scratched it heavily, cobwebs in most corners of room and bathroom. Staff was helpful and professional but the room I paid for was downgraded to these terrible rooms because I had a dog.

Very friendly staff, room was spacious and very clean. The entire hotel looked and smelled clean.

Room was dirty and dusty, bits of trash and crumbs on the floor, stained and wet curtains in main room. Sofa pull out bed sheets were covered in stains and clearly not changed from the previous guest. However the breakfast was decent and the pool was fantastic for kids.

Clean rooms

The first room we checked into - the carpet was soaking wet. We were able to switch rooms, but weren’t told why it was wet. The room was ok - clean, but had a funky smell. The pool was nice, but didn’t understand why the turn off the mushroom shower for the weekends. It was one of the main attractions to our stay. The internet connection was very poor as well as the Wi-Fi service. The breakfast was good, but wish it began at 6am on weekends.

It was amazing until we went to bed at 11:30 and the room next door was loud and playing music until 3:30 in the morning

Room was great, the kids enjoyed the pool. Breakfast was okay. However, our sleep was the worst I've ever had, there was a bearing or something similar going out in the fan of the AC unit which kept us all from sleeping the entire night. Our stay was for that only, less than ten hours :(

Property was clean and well kept. We asked to be moved to another floor because the room we were first given had a bunch of people running and screaming through the halls. Pool areas was nice but overly busy with guests hosting birthday parties. The WiFi was AWFUL! Couldn’t connect on some devices and the ones that could connect had very inconsistent service. The hotel staff were no help with the issue. Referred us to a 3rd party source.

Good size rooms. Friendly staff.

The room was spacious and the bed was comfortable. It was very quiet. The hotel is conveniently close to stores and restaurants.

Room was so hot - air conditioning hardly did any good and we weren’t able to sleep

The hotel looks like it was remodeled and everything was clean and in good condition. The room was very clean and spacious.

Very accomedating. Really liked the location. Room was very big and served my purpose very well.

The first room we checked into - the carpet was soaking wet. We were able to switch rooms, but weren’t told why it was wet. The room was ok - clean, but had a funky smell. The pool was nice, but didn’t understand why the turn off the mushroom shower for the weekends. It was one of the main attractions to our stay. The internet connection was very poor as well as the Wi-Fi service. The breakfast was good, but wish it began at 6am on weekends.

The room was large and clean. The staff we talked to were all helpful and friendly. However, this was the loudest hotel I've ever stayed in. We had to listen to the TV of the room next to us all night long. We could hear it as if it were in our room. The walls must not be very well insulated. Our room was near the elevator. We heard it every time it opened. We heard every time a guest got ice or a soda. There were kids screaming, running up and down the halls and slamming doors all night. I understand that wasn't the hotels fault but it sounded like they were in our room. The pool area was nice and clean but the chemicals were so strong it was burning mine and my husband's eyes so badly we had to leave the pool earlier than we had hoped. We werent even in the water. We were just sitting by the pool while our daughter played. Once we got back to the room the chemicals had done such a number on her we had to give her allergy meds because she couldn't breathe through her nose. She was fine the next day so she wasn't sick. Overall I was disappointed with our stay.

Nice place to stay. We had trouble with our wifi both days of our stay. NICOLE went out of her way several times during and after our stay to make things right. I cannot say enough good things about her. Her demeanor and attitude to help take care of us went beyond expectations. She is a fantastic asset to your company. WE would definetly stay again

The front desk worker Angelou, if I spelt that right, was amazing. He worked hard to make our stay more convenient. Our room was nice and there was plenty of space! The pool and other facilities here are great along with the good variety of breakfast foods! I would stay here agin! 5 out if 5 ⭐s!

We’ve stayed at this hotel a few times in the past and it’s always been a good experience but our recent Christmas Eve stay was horrible. There were at most, 10 rooms rented that night but the staff put all of us in the same area rather than spreading us out a little bit. Not to mention, I think we were the only ones without dogs too so why put us next to all of them? They wouldn’t shut up either but the staff could care less. Did the cleaning choose our rooms because they were too lazy to spread us out? Way too many slamming doors, loud talking, and loud tvs at all hours of the night. None of this was acceptable in any form or shape. You should be ashamed of yourselves.

The desk staff and cleaning staff were very nice. The breakfast staff left plenty to be desired in the way of friendliness. Though it isn't the hotel's fault, there were unruly children RUNNING up and down the hallways and banging on walls all night both nights we were there. We asked them many times, very kindly, to be quiet. I resorted to giving the young dads the mom look, which only lasted a few minutes. Dads were drinking and didn't care. Each time my husband went to the desk to ask for help getting a little peace on our floor, no one was around. When we called, it was not picked up. Again, the staff who was around during the day time were very friendly, but we never saw any night staff! We will not be returning because of this issue. We are in the Waterloo/Cedar Falls area at least 3 times per year, often renting multiple rooms. We chose this place over our usual because of the free breakfast and the hot tub being available but even that was in poor repair with jets barely working. We'll definitely be going elsewhere in the future. I'm sad because I really wanted this place to be a win for future stays.

Our stay was amazing!! Staff was friendly and attentive. Easy check in and check out process. The room was very clean and well kept. Their breakfast was great with more choices than the average yogurts and muffins. I also appreciated the fact that their check out was at noon so we didn’t feel rushed to leave right away.

Check in was slow 2 people waiting on the person in front of me. Issue at check in had to return to the front desk for the deposit. Card reader didn’t work for the deposit. Room key wouldn’t work either had to get a new one. Several parties happening in the breakfast area and the lobby. Pool was straight chlorine. Couldn’t breathe in the pool area. I didn’t even swim and my eyes were watering after 5 minutes. Kids stomping and yelling all night. It’s cool they have an area for smaller kids in the pool. However we would never return due to chlorine overage.

The house keeping staff was awful, on the day of check out they knocked on our door 3 times at 8:30 in the morning, when check out was at noon. They then continued to sit on the floor outside of our room untill we left, keep in mind we left an hour before our check out time. The pool and spa were pretty dirty with grim all over them.

Quick and friendly check in, staff always available and always polite and friendly

Very friendly staff, room was spacious and very clean. The entire hotel looked and smelled clean.

Checking in was great. Staff was very helpful when the wifi connection wouldnt work. Checkout (early morning) wasn't as good, but the bed was comfortable and the room was clean. Hot tub was great!

Part of a very long road trip. Quiet comfortable and for us the perfect location.

Great location.

Very close to UNI. Nice property.

The room was spacious and the bed was comfortable. It was very quiet. The hotel is conveniently close to stores and restaurants.

Very accomedating. Really liked the location. Room was very big and served my purpose very well.

Very quiet, clean, great location.

This was a very nice and clean hotel. I found it very convenient and many restaurants were available.

Very close to UNI

Conveniently located

Close to UNI

We booked this stay because of breakfast and with football tournament schedule in Dome we needed breakfast at 6am . We had 4 rooms in our group. Sunday we are up at 6am to get breakfast and were told it was at 7. We were told at booking and checking in it was at 6am. That really disappointed us because that was main reason we all booked there and not at Hampton. Price and breakfast at 6am. Bad taste in mouth.

I liked the buffet and grab and go breakfast. They have a large dining area that suited our big group.

Great breakfast!

Our stay was amazing!! Staff was friendly and attentive. Easy check in and check out process. The room was very clean and well kept. Their breakfast was great with more choices than the average yogurts and muffins. I also appreciated the fact that their check out was at noon so we didn’t feel rushed to leave right away.

Good price, great breakfast. Only negatives were there were a lot of gnats flying around in my room and the fridge did not have a freezer. Nothing terrible.

Excellent breakfast

Clean bathroom with fresh linens. Hot breakfast

Real nice place, I would definitely stay there again. However, I would suggest to improve breakfast options and quality, get real eggs instead of powdered eggs.

The location was great. Staff was nice and helpful. The pool was not as big as we expected, but nice. The jets didn't really work in the hot tub. Other people left a mess in the pool area, but staff cleaned up after them. The breakfast was really busy and just OK. The staff had a hard time keeping up. The room was OK, a little beat up. The bathroom was nice and clean.

Food was for the most part good. The prepackaged cereal was all stale every kind. The cooked food was really good. The bed was good room was pretty good there was mold in air conditioner from not being cleaned properly the pool was very cold. Bc of these reasons motel was a little high priced for the quality.