Fairfield by Marriott Inn and Suites Winston-Salem Hanes Mall

Active renovations have closed the fitness room at times and caused daytime noise, limited entrances, and tight or reduced parking; the entrance has been under construction. Pool area noted as clean; property security mentioned.

Many guests describe rooms and public areas as very clean, with housekeeping generally doing a good job. A few note lapses such as stained carpet, dirty elevator areas during renovations, and an isolated hair on a towel.

Some rooms are spacious and comfortable, but recurring complaints cite noisy HVAC units, variable mattress comfort, and traffic noise. Occasional maintenance issues include TV problems, leaks, weak water pressure, and limited seating in some rooms.

Service is widely praised as friendly, welcoming, and accommodating, with several staff members called out by name for excellent help and early check in. A few guests reported unhelpful or rude interactions at the front desk.

Location is convenient near Hanes Mall, dining, highways, and medical facilities, and several guests felt the area was safe. Some found it less walkable beyond nearby options and noted road noise from the interstate.

Breakfast feedback is mixed: many found it good to fantastic with several hot options and a helpful attendant, while others considered it basic or limited with few special diet choices. Guests also appreciated the all day hot chocolate bar.