Is parking available at the property?

Valet parking is available for a fee of USD 92.00 per day. Limited parking is offered on-site, and no reservation is required.

What breakfast options are offered?

To-go breakfasts featuring American cuisine are available daily from 7:00 AM to 1:00 PM for a fee ranging from approximately USD 10 to 20 per person.

Are pets allowed at the property?

The property allows dogs only, with a maximum of two dogs not exceeding 60 pounds combined. A pet fee of USD 150 per pet, per stay applies, while service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The property is located in the heart of New York, within a 5-minute drive of Grand Central Terminal and the Empire State Building. It is 1 mi (1.5 km) from Times Square and 1.2 mi (2 km) from Rockefeller Center.

What are the policies for guests staying with children?

Up to three children aged 17 years and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Westgate New York Grand Central Resort

Average nightly price at Westgate New York Grand Central by month, last 12 months (USD)
Month	Average price
January	$142
February	$154
March	$231
April	$249
May	$292
June	$310
July	$265
August	$179
September	$398
October	$370
November	$291
December	$374

What guests think

At Westgate New York Grand Central, travellers praise the walkable, quieter location near Grand Central and consistently friendly staff, while feedback on rooms and maintenance varies, with comfort noted but recurring noise and HVAC issues affecting some stays.

Many reviews highlight clean rooms and comfortable beds, though there are reports of missed housekeeping, odors, or pests. Rooms range from very small to surprisingly spacious (especially with balconies); some guests experienced thin walls, banging A/C, or building-wide cooling outages. The lobby bar/coffee is handy but dining is limited and the resort fee is unpopular; expect a convenient, personable base with occasional trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the lobby bar and coffee area and note a small gym; there is no pool and often no full restaurant. Several reviews cite resort fees and recurring HVAC or elevator noise issues that affected comfort.

Related guest reviews

8

Hansel

Aug 27, 2025

·

Stayed 5 nights

The rooms are cozy and have an interesting design that some may enjoy. They are however very small, it is NY after all. The elevator was quite loud and we could hear it from the room. We asked for a transfer which they kindly accommodated. No pool, again NY, and no restaurant onsite. Plenty of eateries nearby. The staff was helpful. Nothing to call home about but will definitely stay again.

8

Holly

Jun 10, 2025

·

Stayed 4 nights

We overall enjoyed our stay. We checked in and received a room with the air not working…maintenance came up and acknowledged this. The manager came and moved us to a nicer room and it did feel cooler. A few hours later this room was hotter than the original. We noticed for the remainder of the trip that there was no air in the lobby which included the restaurant and bar. I feel like if your air isn’t working then you communicate. We didn’t pay pennies to stay here. It was on average 78 in our room, the only break we got was when the temps dropped outside on our last 2 days. Otherwise yes we did love our stay. But we didn’t sleep very comfortably at all!

6

Jaylene

Jun 25, 2025

·

Stayed 5 nights

The property is fine, it’s older. The first two days there was no AC. They did send us some fans to cool it down. And did give us a credit. Good location, has a coffee shop, bar, ect to use. We really only slept in the room and were out all day. Staff were kind, and helpful.

10

Az'alieyh

Mar 23, 2025

·

Stayed 1 night

hotel was beautiful & very easy to check in and out , places around are very convenient !

2

Bret

Jul 4, 2025

·

Stayed 3 nights

The hotel website promises premium movie channels . I called maintenance 5 times. No one could get it working. Constant static. They said they know there is a problem but couldn’t (wouldn’t) fix it. Obviously the hotel has an undersized contract with DishTV. I hope this negative review will light a fire under them to work the problem.

8

Sinead

Aug 21, 2025

·

Stayed 4 nights

The room was very comfortable and quiet. Like other guests, I found the $40 per night "resort fee" steep for bottled water, access to the (small hotel) gym and not much else. But this a nice hotel in a good location and I would stay here again.

8

Melissa

Oct 20, 2025

·

Stayed 3 nights

Had some trouble getting things we asked for, like blankets and extra towels. Just never got them. But staff were all friendly and bar was great.

8

Simon Richard

May 19, 2025

·

Stayed 2 nights

The AC unit cranked a bit during the night, but have stayed there before and it's clean, staff are great and it's very convenient for midtown and LGA.

8

Adriana

Jun 17, 2025

·

Stayed 3 nights

A Hennessy and coke was $33.00 seems a like an over kill on pricing. Bought a bottle for $30 and made 4 drinks. You may need to rethink your pricing cause it’s sucks!

2

VIVEK

Jun 20, 2025

·

Stayed 3 nights

I stayed for 4 days and all four days hotel A/C was out of service.

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Cleanliness

Many guests found rooms and public areas very clean, but there are repeated reports of odors, missed housekeeping, and occasional pests or stained linens. Overall cleanliness feels inconsistent between stays.

Related guest reviews

10

Valerie Rose

Aug 18, 2025

·

Stayed 3 nights

We had a great 3 night stay! Our room was clean & quiet. Bed was super comfortable. Location to subways and everything was fantastic. Would definitely stay again.

10

Lisa

Sep 18, 2025

·

Stayed 4 nights

Hotel was updated, clean, and quiet. Staff was extra friendly and housekeeping was thorough. Really enjoyed my stay!

4

Shane

Aug 4, 2025

·

Stayed 5 nights

Once in our room, found a 1/2 eaten sandwich in the fridge. Crumbs all over the floor. Called front desk, and all we got was sorry. Nobody came and cleaned it up. They don’t clean you room until you check out. Called down for clean towels twice. Never showed up, had to go to front desk and get them myself, and they acted like I was stealing them or something.

4

Mari

Jul 13, 2025

·

Stayed 1 night

While the staff at the Westgate were friendly and welcoming, my family's experience with the cleanliness of our room was deeply concerning and ultimately ruined our stay. Upon checking in, we unfolded the sofa bed only to discover a random old sock tucked within the bedding. This immediately made us question how thoroughly the room was cleaned. Our unease grew when we noticed multiple stains on the sheets, making us highly skeptical about whether they had been washed after the previous guests. The lack of cleanliness extended to the bathroom. We found a dead roach or beetle in the bathroom trash can upon arrival. Even more troubling were the numerous gnats swarming the bathroom ceiling and scattered throughout the room. While these tiny insects didn't bother us by flying directly at us, the thought of them potentially ending up in our drinks if left uncovered overnight was unpleasant. Further inspection of the room revealed a charging port located right under a chair, raising more questions about the thoroughness of the cleaning process. It felt as though obvious areas were being missed. To add to our disappointment, the "fresh" towels we requested from room service had a distinct and unpleasant burnt rubber smell, most likely due to an overheated dryer. This made them unusable. Due to these significant issues with cleanliness, the Westgate NYC is not a hotel I would consider staying at again.

4

Daniel

Mar 27, 2025

·

Stayed 3 nights

Was ok. Rooms weren’t that clean. Be careful as they won’t let you change or cancel your booking without losing your whole money. Rooms are tiny and dark. Don’t be fooled by the photos on hotels.com

6

Vincent

Nov 13, 2025

·

Stayed 1 night

The room smelled

10

Abigail

Jul 29, 2025

·

Stayed 2 nights

Very clean

10

Maria

Aug 20, 2025

·

Stayed 2 nights

Nice and clean

10

Michael

Nov 23, 2025

·

Stayed 2 nights

Very clean. Great location.

2

mario

Feb 16, 2025

·

Stayed 1 night

Couldn’t even stay in my room. Fruit flies and black mildew in the shower, sticky floors. I left and would not stay there.

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AI-generated summary based on recent guest reviews

Rooms

Beds are comfortable and some rooms feel spacious—especially those with balconies and views—but many standard rooms are small. Multiple reviews mention thin walls and noisy or faulty AC; a few note elevator noise and spotty Wi-Fi.

Related guest reviews

8

Hansel

Aug 27, 2025

·

Stayed 5 nights

The rooms are cozy and have an interesting design that some may enjoy. They are however very small, it is NY after all. The elevator was quite loud and we could hear it from the room. We asked for a transfer which they kindly accommodated. No pool, again NY, and no restaurant onsite. Plenty of eateries nearby. The staff was helpful. Nothing to call home about but will definitely stay again.

8

Mohammad Hares

Jun 19, 2025

·

Stayed 4 nights

Overall, a great property to stay in New York City for a short stay. The property is clean and fairly modern. The few downsides of this hotel is the location being far from the heart of Manhattan. The WiFi was also a bit spotty. In addition, the rooms are not soundproof so I was able to hear the shower in the room next to me being turned on. This was a tiny bit frustrating especially during the early mornings.

10

Lori

Nov 24, 2025

·

Stayed 2 nights

This is in an excellent location. Walking distance to broadway shows, Grand Central and Times Square. It has new updates to an old historic Hotel! We had a room with a balcony that was very spacious, clean and also had a beautiful view of the river! I will stay here from now on!

10

KRISTEN PAGE

Jul 13, 2025

·

Stayed 3 nights

Quietest hotel I have ever stayed in in NYC, no street noise. Comfy bed.

4

Nancy and Norman

Oct 8, 2025

·

Stayed 2 nights

The first night was great. The second night, a door or something kept slamming outside of my room (1619) and it was very loud and impacted my sleep. There was an exit door next to the room and I that may have been the cause. It was awful

8

Henry

Nov 5, 2025

·

Stayed 3 nights

Was a nice hotel- the rooms were nicely set-up. However, walls and floors very thin and rooms close together. So it was quite a noisy hotel and that disrupted sleep

8

Tamara

Aug 27, 2025

·

Stayed 4 nights

The room was extremely small but it worked for our needs. The bed however, was way too soft. Location was in walking distance of a lot, including Times Square, Grand Central Station and a few vlocks from the U.S. Embassy.

8

Richard

Jul 26, 2025

·

Stayed 4 nights

Only thing is you can really hear through the walls. Not a big fan of that especially on our last day having to catch an early flight.

6

Jason

Jun 22, 2025

·

Stayed 7 nights

Very cean and comfortable. Staff is awesome, helpful and friendly. But, regular loud banging coming from AC duct. Super loud all day and night. Management knew but didn’t fix. Such a be load noise, the room should’ve never been available.

10

Anthony

May 27, 2025

·

Stayed 2 nights

Room was spacious with terrace overlooking Tudor City and East River; staff were extremely nice and room was comfortable, bed and linens comfy; very nice bathrooms=.

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Service

Service is widely praised as friendly and welcoming across departments. However, some guests reported slow responses to requests, call-center routing, or unhelpful handling of room problems and compensation.

Related guest reviews

4

alvaro e

May 18, 2025

·

Stayed 4 nights

We arrived to find our room had a very unpleasant odor, like strong body odor. We asked to be moved and were given another room, but it was much smaller than what we had originally booked. To make things worse, the air conditioner made a loud banging noise every five minutes, making it nearly impossible to sleep that first night. The next day, no one followed up with us, nor did they attempt to place us in the type of room we had reserved. When we returned in the afternoon, we found the room hadn’t been cleaned, likely because housekeeping didn’t realize it was occupied. Eventually, after complaining again, we were moved to a room that more closely matched our original booking. At checkout, we raised our concerns and expected some form of compensation for the poor experience. We were offered $80, which we declined. The manager we spoke with was neither friendly nor cooperative.

10

Jim

Sep 30, 2025

·

Stayed 2 nights

The service and overall attitude of the team was beyond expectation. Very warm and welcoming. Incredibly helpful.

2

Baljot

Mar 25, 2025

·

Stayed 3 nights

Service was super slow. When you used the phone to call front desk, the call would go to a Florida call center. We asked for towels and didn't receive them. We received robes after 4 hours of calling the front desk. Floors weren't mopped in the rooms. Needed to call housekeeping to clean the room twice. Rooms are super small. Can barely get around. Will not be coming back. Do not suggest a stay here.

2

Makayla Ahnyell

Apr 22, 2025

·

Stayed 3 nights

I have stayed with Westgate grand central twice. once in 2022 before renovations and now in 2025. Both times my experience has been average. customer service / hospitality both experiences has been below average. They are not welcoming and do not show any effort into making your stay pleasant. the bartenders are very rude- and front desk are very short with you like you are bothering them by checking in! Asked to keep luggage in storage as we arrived a bit earlier and was told no at first due to a big group coming in and then he said fine and took our luggage.. (?) asked for room accommodations and was told nothing could be done or changed. spoke with customer service about early check in and wasn’t accommodated. checking out early was the only time the staff seemed to be pleasant (figures! ) Can’t even tell any renovations we’re done as the rooms are the same in my opinion. just overall a very stale experience for what you’re paying to be treated like you are bothering them by staying here. just very non accommodating and not friendly. especially the bartenders who seem annoyed by just asking questions. Made the mistake by coming here again won’t ever come back unfortunately.

10

Deejah

Aug 8, 2025

·

Stayed 2 nights

The facility had excellent customer service. we get taken a red-eye flight and got in before we could check in but the front front desk staff made sure we had access to a restroom so we could change our clothes. give us a place where we can store. our baggage gave us some nice cold water and reached out to us when we were able to check in just a couple hours earlier than we would have normally checked in. excellent staff. excellent facility. I would absolutely this location to any of my friends.

6

LISA

Jul 29, 2025

·

Stayed 4 nights

Hotel is old but in really good condition. Super comfy beds. Very quiet which is wonderful to find in NYC. Location is too far from a subway. I had messaged beforehand about getting an early check in as we were arriving on a red eye. I was told maybe—ask when we get there. We arrived at 8 am and asked about an early check in and the front desk man was extremely rude and gave us a swift NO with no options other than we can drop our bags. We left and a few hours later I called and asked if there were any rooms available yet and the lady asked me if I had started the check in process when we were there. I told her that was t given to us as an option and she said she couldn’t give me any status updates unless we had done that. Super frustrating. Our tub didn’t drain which we told them about. They tried to fix it but the next day it was still draining slow.

10

Lindsay

Nov 22, 2025

·

Stayed 2 nights

Loved the beds, so comfortable! Everyone was so pleasant and the doormen let my kids go round and round in the door

10

Sarah

Nov 14, 2025

·

Stayed 2 nights

Charming hotel with lovely staff. Made me feel welcome and taken care of.

8

Lori

Aug 23, 2025

·

Stayed 4 nights

Staff were fantastic

10

morgan anderson

Aug 18, 2025

·

Stayed 3 nights

Staff were so friendly and helpful throughout the entire stay!

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AI-generated summary based on recent guest reviews

Location

Consistently praised for a quiet, walkable setting near Grand Central, subways, and midtown sights. Guests liked feeling safe and being a short walk from many attractions.

Related guest reviews

10

Trenton

Jul 29, 2025

·

Stayed 4 nights

Good transport access

10

Kyle

Aug 29, 2025

·

Stayed 6 nights

I like the fact that the hotel was located right by Grand Central Station which allowed me to catch 7 train straight to the US Open. I would recommend and definitely stay again!

10

Lisa

Aug 26, 2025

·

Stayed 4 nights

Great location - quick walk to grand central. Hotel has a charming, less hectic atmosphere than the mega hotels west of this property. Clean, great service, safe, excellent bar on property. This is our 2nd stay here. Will definitely be back!

10

Tara

Jul 3, 2025

·

Stayed 1 night

Clean. Great location.

10

martha

Sep 1, 2025

·

Stayed 3 nights

Great quiet option . Can walk to Times Square area and get subway/ railroad easily go for us open will go again

10

Allison

Feb 15, 2025

·

Stayed 2 nights

Great location near grand central. Great service. Fun style. Quality rooms.

10

Victor

Sep 6, 2025

·

Stayed 4 nights

We enjoyed the Westgate. The location is really nice. Close enough to Grand Central to be convenient but far enough away to be out of the hectic. The staff was helpful and our room was always made up when we came in.

10

Lynne

Jul 10, 2025

·

Stayed 3 nights

Had a great 3 night stay to visit NY for the 1st time. Walked everywhere as well situated on 42nd street. Close to Grand Central Station, UN Building and Central park. 30 min walk to The Empire State and 1 hr walk to pick up The Circle Line Cruise around Manhattan (would recommend). Staff all lovely and hotel spotlessly clean. Would stay again in a heart beat. XxX

10

Michael

Nov 23, 2025

·

Stayed 2 nights

Very clean. Great location.

8

Gavin

Aug 15, 2025

·

Stayed 3 nights

I loved how it seemed like everything in the city was just a walk away. Being so close to Grand Central Station allowed us to travel around the city so easily. There was so much good food around. And the hotel staff were all very nice.

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AI-generated summary based on recent guest reviews

Dining

On-site bar and coffee/Starbucks are convenient and well-liked. There is limited dining and some find breakfast underwhelming or drinks pricey, with several noting the absence of a full-service restaurant.

Related guest reviews

10

Sheryl

Jul 30, 2025

·

Stayed 3 nights

easy check in and check out.friendly staff, luggage storage available, water available upon request. no noise leaking from outside the hotel. only heard sounds from hallways (talking, doors opening/ closing). neck pains from pillows being too soft than what I'm used to but mattress was comfortable. nice big desk space to work/ eat at. didn't order food but bar and breakfast available right past the lobby. large lobby space with lots of seating

8

Hansel

Aug 27, 2025

·

Stayed 5 nights

The rooms are cozy and have an interesting design that some may enjoy. They are however very small, it is NY after all. The elevator was quite loud and we could hear it from the room. We asked for a transfer which they kindly accommodated. No pool, again NY, and no restaurant onsite. Plenty of eateries nearby. The staff was helpful. Nothing to call home about but will definitely stay again.

10

ADRIEN

Aug 4, 2025

·

Stayed 4 nights

We particularly appreciated the comfort of the beds and quality of the towels. Air conditioning was perfect. Very welcoming and helpful members of staff. It's very convenient to be able to get drinks, nice salads or snacks at the bar in a cosy room downstairs.

10

Kristy

Jul 30, 2025

·

Stayed 2 nights

Great property for our NYC visit and concert! Location is a bit away from Times Square and grand central which we liked as it wasn’t so loud and busy. We took the metro north and had suitcases so it was still an easy walk. The Starbucks inside the hotel was very convenient and the room was spacious and clean. Even the pull out couch was comfortable!

8

Virginia

Jul 4, 2025

·

Stayed 2 nights

Sophisticated, elegant charm. Quiet, away from Broadway's noise, you can walk to Times Square if you're a walker. You can also walk to Grand Central Terminal. Be advised that the bar closes at 11:00pm. We arrived at 10:30pm hungry. The surrounding area closes up early, so make sure you are not hungry when you get there. Overall, the hotel itself is a joy to be in. I love the artwork.

8

Elisa

Jul 14, 2025

·

Stayed 6 nights

The personnel was wonderful and the room was clean, but breakfast was beyond underwhelming and I think a fairly misrepresented on their website.

8

Adriana

Jun 17, 2025

·

Stayed 3 nights

A Hennessy and coke was $33.00 seems a like an over kill on pricing. Bought a bottle for $30 and made 4 drinks. You may need to rethink your pricing cause it’s sucks!

10

sauncey

Sep 1, 2025

·

Stayed 5 nights

What a wonderful hotel , just a hidden gem really ! Close to everything but you’re not right in the thick of it ! Great location, walk to Grand Central Station. Fun bar in lobby, Nick is a fabulous bar tender! Rooms have everything you need, very quiet and comfy bed, we had a balcony and the view was surreal ! Would 100% stay there again !

10

Susan

Jun 3, 2025

·

Stayed 7 nights

The location was perfect and the bartenders were very friendly and made top notch cocktails.

10

Jose

Apr 16, 2025

·

Stayed 4 nights

Very friendly staff! please stop by the bar and visit Nikolai. treated us very very well!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $347	2 $334	3 $438	4 $454	5 $388	6	7
8 $260	9 $325	10 $411	11 $482	12 $379	13 $942	14 $948
15 $181	16 $215	17 $414	18 $948	19 $267	20 $303	21 $942
22 $209	23 $187	24 $338	25 $942	26 $948	27 $411	28 $302
29 $260	30 $347

Su	Mo	Tu	We	Th	Fr	Sa
		1 $621	2 $623	3 $755	4 $712	5 $711
6 $488	7 $711	8 $1,336	9 $1,336	10 $666	11 $622	12 $668
13 $278	14 $356	15 $444	16 $445	17 $418	18 $534	19 $533
20 $278	21 $317	22 $358	23 $399	24 $374	25 $533	26 $489
27 $453	28 $489	29 $489	30 $513	31 $533

Westgate New York Grand Central

Prices for Westgate New York Grand Central

Monthly average prices

About this property

Location

Room options

Luxe King Room

Luxe Two Double Beds

Luxe Queen Balcony

Luxe 1-Bedroom King Suite

Luxe Two Queen Beds

Luxe 2 Queens Balcony

Luxe One-Bedroom Queen Suite

Luxe King Balcony

Luxe One Bedroom Tudor City Suite

Luxe King Suite

Luxe 1 Bedroom King Balcony

Luxe Queen Room

Guest reviews of Westgate New York Grand Central

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Westgate New York Grand Central

Considering this hotel for your New York (and vicinity) trip?

Prices for upcoming dates